Dealer 2-Year Rating

Overall Rating

3.8 / 5
Customer Service
3.9  
Friendliness
4.1  
Overall Experience
3.7  
Price
3.9  
Quality of Work
3.9  
Service
2  

Dealer Reviews

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Overall Rating

2.0  

1   Customer Service
3   Friendliness
2   Overall Experience
2   Price
2   Quality of Work

Service Department fails to return phone calls. Poor servic

By Alprath on 1/30/2019 at 3:01 PM. Helped by Kat, Brian S..

Service Department on two separate occasions failed to return a call to me. Service performed was not thorough enough to find the actual true problem. Service tech. and advisor decided it was a 4k repair problem. Took my care to another specialty shop. They listen to me, and repaired my care for under 250.00. No more CEL for my VW. I'm so glad I did not spend 4,000.00 at Rusty W. on their guesses.

I would not recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Overall great car buying experience

By First Buyer on 1/14/2019 at 11:19 PM.

I walked in not knowing what vehicle I wanted despite doing some research. Janet was able to work with me and find a vehicle that fit my needs, likes, and budget. She wasn’t afraid of working with us on prices and getting the best deal she could for us. Definitely made my first car buying experience quick and easy.

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

Great Experience!

By GJ on 1/4/2019 at 6:11 PM.

Thanks to all involved at Rusty Wallis for making this transaction smooth and stress free! Jeff was great at helping me work out all of the details. I live in the Woodlands Texas and they had the red GTI Autobahn I wanted at a far better sticker price that I could find anywhere in the state. Hector met me half way on a Saturday (enormous help for me) with the car immaculately clean and explained in detail how everything worked. All in all a great experience and excellent people to do business with!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent dealership! Excellent sales woman!!

By Kayla on 12/29/2018 at 10:54 PM.

Jannet worked with me non stop to put me into a vehicle I loved and wanted! I would definitely recommend this dealership and this sales lady!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Come to Rusty, ask Jannet.

By Y.Y on 12/27/2018 at 6:34 AM.

I hated come to the car dealer because car salesman are so rude until I met Jannet. I'm sure everybody feels the same for the car dealer but Jannet is friendly, kind, honest and considerate. Please Come to Rusty, ask Jannet.

I would recommend this dealer.

Overall Rating

2.0  

1   Customer Service
3   Friendliness
1   Overall Experience
3   Price
2   Quality of Work

The absolute WORST!!

By DezJ on 12/26/2018 at 10:32 PM. Helped by Jared Watson.

I purchased a 2013 Buick Enclave in July of this year. Two months later problems started to occur > lights started to fail > Vibration in the front end while breaking > No power windows, locks & radio all failed I took it in and spoke with service manager Bryan, he balanced the tires. I don’t think he truly looked into all of it. Nothing was fixed!! So I’ve been reaching out to the dealership since that visit. I talked with finance, Mr. Watson and left 4 voicemails with Executive Assistant to Rusty Wallis to hear nothing back from any of them. This has been the worst car purchase I ever experienced.. It’s more like tote-ur-note than a dealership. Clay Cooley on next purchase!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing Car Buying Experience

By CHunter1 on 12/21/2018 at 7:41 PM.

I have never purchased a vehicle and the experience go as well as with Janet. She was exceptional!! I love my new Tiguan and I'm recommending every person I know, in search of a car, to you guys... Thanks so much!!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Jannet Gonzales

By Frisco buyer on 12/21/2018 at 2:47 PM.

I bought an Atlas SUV from this dealership this December. Jannet was the reason. She was professional, maintained constant communication, polite, patient and not pushy to make a sale. She made the whole experience worth it. She drove all the way to Frisco to get some paper signed instead of me having to drive back to Garland again. Dealership is willing to negotiate. Negotiation is like usual. back and forth but never unprofessional. Jannet also follows up after the sale. She is a real asset to the dealership.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome Car Buying Experience

By JoeT on 12/21/2018 at 3:28 AM.

We had a great experience working with Jannet and the whole team at Rusty Wallis Volkswagen, and we would highly recommend them to anyone interested in a VW. Great service and friendly staff. The process was smooth, honest and enjoyable, something we can’t say about every dealership we have worked with. The price they offered was the final price, not any more. They didn’t try to send a low offer only to get us in the door, but stayed true to their word. We can’t say enough good things about Jannet and her team! She was respectful, honest and very hard working. We had the best test drive with Hector. He knows his stuff! Thanks for the quality purchase!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best experience twice in a row

By JohnDianna on 12/20/2018 at 3:27 AM.

Last year we bought a 2018 Volkswagen Beetle. We thought the process and the people we felt with was great. No we bought a 2019 Volkswagen Jetta and the service was twice as good. Our sales woman Janet was amazing, supper help full and very customer oriented. We will definitely be back to purchase our 3rd Volkswagen next year!! Thank you very much!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

VW Tiguan

By Syd1226 on 12/20/2018 at 2:07 AM.

I bought a used 2015 Volkswagen Tiguan. I was helped by Jannet Gonzalez and she made the entire sale smooth and easy. I was in and out.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best experience I’ve had in car shopping with Hector

By Skywalker69 on 8/18/2018 at 1:04 PM.

Our sales person was Hector and the experience of purchasing a car through Volkswagen Honda is one of the best experiences that I’ve ever had and I would most definitely buy another car there again Hector was great

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Genuine Salespeople to help in every way possible!

By J123 on 8/10/2018 at 1:03 AM. Helped by Jannett Gonzalez.

Jannett at Rusty Wallace VW is truly a great salesperson. She helped us for 6 months to find the perfect car. We live 90 miles from their dealership. Jannett was always accessible and willing to give honest advice. We ended up finding a car closer to us, but Jannett was supportive throughput the whole process and was genuinely happen that we found what is best for us! We will definitely come back to Jannett! She is honest, hard working, accessible and very knowledgeable!

I would recommend this dealer.

Overall Rating

1.0  

1   Overall Experience

Dishonest sales

By Smh on 8/6/2018 at 6:37 PM.

Sold the car they had called me to come get that very day while I was in route. How’s that for customer service? It was a certified preowned Jetta with hail damage that they had agreed to fix. Daiver, the salesman, called that afternoon to tell me the car was ready. We live two hours from the dealership. I was an hour from home when I was notified that a coworker was in the process of selling the car and I would be notified if the sale didn’t go through. What??? They were selling the car that I was coming to pick up!!! Jefff Wallis called me the next morning “trying” to explain that we had not paid a deposit. A deposit? A deposit was never mentioned for this car. If a deposit was the determining factor, wouldn’t you think it would have been discussed either while we were at the dealership or by phone the couple of times we talked? It was dishonest sales tactics by a dealership that I would rather not do business with EVER!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome experience!

By jennperry0419 on 7/7/2018 at 11:46 PM. Helped by Jannet Gonzalez.

Single handedly the best car buying experience. Our sales representative, Jannet Gonzalez, was extremely attentive and made sure to disclose all the details of the sale right up front. This was so refreshing because usually there are so many hidden charges that you don't find out about until you get into financing. She really changed my opinion about the car buying process and we will definitely be repeat customers. Thank you so much to Jannet and the Rusty Wallis team for making our car dreams come true!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Best car buying expirence

By Kredding on 7/5/2018 at 12:07 AM. Helped by Janet Gonzalez.

By far, this was the best car buying expirence I had and it was all because of Janet Gonzalez! She had the vehicle waiting on me when I arrived. After the test drive, I decided I was going to purchase the veichle. While working on the terms, she was receptive to my financial goals and helped get the deal done. Will buy from her again!

I would recommend this dealer.

Overall Rating

2.4  

4   Customer Service
4   Friendliness
1   Overall Experience
2   Price
1   Quality of Work

Misleading reviews and crappy management

By Jaywil on 5/31/2018 at 12:29 AM. Helped by Some disgruntled finance guy..

Everything from sales to service. It’s a joke. Save your self the hassle and go to a different VW. Finance, to service to after the sale Was lackluster. Think Walmart with Gucci prices.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Customer for Life!

By jeffm on 5/1/2018 at 2:00 PM. Helped by Jannet Gonzales.

I had just about given up on dealerships and almost purchased a car online, but then I found the perfect car at Rusty Wallis VW and inquired via email. I'm on the phone all day for work, so I needed to communicate via email and text. I worried this would be a problem, but it wasn't at all. Within a few minutes of my inquiry, Jannet Gonzales sent me a video walk thru of the car I was interested in. Not a stock video, a personalized video recorded minutes before just for me! Who provides that level of service? I went to the dealership the next afternoon and Jannet had the car and the paperwork ready to go. I drove it, loved it and signed the papers. The whole process took about an hour. So impressed. Everyone I met at the dealership was extremely kind and genuine...it was exactly the experience I was longing for, and I'll definitely be back.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price

Awful Experience

By Dissatisfied Customer on 4/12/2018 at 7:19 PM. Helped by Brian, Aaron, Scott,.

RWVhad my car for 3 1/2 months, told me $7500 for repairs, (I am not sure really what happened with my car, as they lie so much their reasoning sounds like bs. Some kind of a coolant problem that VW had a couple of years ago) said they would work on lowering, they did to $4500. Finally after 3 1/2 months I called and ask if they had started, answer was no, I ask them if they were still interested in buying my car, still needing repaired, they answer yes. I ran all over town to get title had an appraisal in hand, Mr. Scott shook my hand, looked me in the eye and said he would honor the deal, came back next day and they decided they did not want to do deal. Ask again about repairing car, I am now being told $3200.00, it would be ready in 4 days, it took another week and a half. Brian's reason for not having it ready...He had other cars ahead of mine, really after 3 1/2 months. Told me car was ready they were cleaning it up, went to pick up car and the car was full of leaves under the hood, in trunk and inside of car and bird poo all over outside. Brian in service department is a liar. They did provide me a car to drive butythey said in hopes of me buying one of their vehicles, but since I did not they would not honor buying my car. I was never told that I had to buy a car from them in order for them to buy my car. Again Brian in Service Depart is a habitual liar. Buyer Beware.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Wow Wow Wow

By DarwynW2 on 3/10/2018 at 11:06 PM. Helped by Jannet Gonzalez.

This was by far my most pleasant experience with a car dealership in my life. Jannet had my vehicle prepped and waiting for me when I arrived. We test drove the vehicle, came to terms with my trade-in and got all the paperwork signed in less than two hours. The entire was very eager to work with me and see that I was happy. Well I am, and I recommend them to anyone looking for a 5 star experience.

I would recommend this dealer.