Dealer 2-Year Rating

Overall Rating

4.4 / 5
Customer Service
4.4  
Friendliness
4.7  
Overall Experience
4.5  
Price
4.2  
Quality of Work
4.3  
Service
5  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Internal and External Detail

By ss on 11/13/2018 at 10:41 PM. Helped by Paul and Leslie.

We got a full interior and exterior detail and were extremely pleased with the results. The appointment was easy to schedule. It was easy to drop off the car in the morning and to pick it up in the afternoon. Paul did an amazing job and make our black car look brand new even with a fresh snow fall!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience

Great experience in buying a new vehicle.

By ruby on 11/5/2018 at 5:52 PM. Helped by Michael Longoria.

We love our new Buick. We were treated respectfully and all our questions were answered no matter how stupid. Thank you to Michael Longoria for accommodating our canes and slowness. We would highly recommend Rydell and Michael.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Detail center

By JJ on 10/30/2018 at 1:34 PM. Helped by Allen Mulhern.

Had them clean pickup after a spill. Alan did a good job getting it cleaned up. I would recommend them to anyone with a dirty smelly car

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding !

By Maud&Damien on 8/7/2018 at 6:27 PM. Helped by Brian Schneider.

We arrived from France 6 months ago and Brian has been very helpful and patient with us! He gave us very good advices and he found the perfect car! Very professional, and cherry of the cake he is a very nice person! For sure we would buy again at Rydell! Thank you!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Wish There Were More Dealerships Like This

By Unhappy Lakewood customer on 7/31/2018 at 6:28 PM.

I live north of Seattle and have been searching for a certain vehicle for over a year. I saw a vehicle on-line and started communication with sales associate John Olderbak @ the Rydell dealership. Communication was easy, honest, & John was quick to answer questions. This experience was over & beyond what I have dealt with in the past concerning vehicles. In short, John was AWESOME to work with. John even disclosed "flaws" the car had and provided whatever I asked for (vehicle pictures, videos, vehicle history, etc.). After the agreed upon price, John wasn't through. He efficiently sent me the paperwork via Fed-Ex and even took appropriate documentation from the carrier I had hired to pick-up the vehicle at the dealership. If I lived in Grand Forks, there would be no doubt as to what dealership I would exclusively use whenever I needed a vehicle. Rob S. Burlington, WA.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service while purchasing used car

By Jodi Quibell on 5/29/2018 at 2:04 PM. Helped by Vancamp, Scott.

Scott Vancamp was our sales person. He went above and beyond to help us find our certified camaro. He showed us all the options and listened to what we were looking to purchase. He pointed us to the right car for us. THANK YOU for the great service.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Amazing staff and service

By Hockeyfan19 on 5/10/2018 at 9:52 PM. Helped by Brian Schneider.

Went in looking for a new truck and the staff were great, very helpful and knowledgeable. After the sale they check up on you and make sure everything is going well. Response to emails or texts is very fast and efficient. Would recommend them anytime I know someone is looking at vehicles. Ask for Brian Schneider he was great

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very enjoyable. Sam our salesman was excellent.

By Larry on 4/8/2018 at 8:18 PM. Helped by Sam.

RYDELL is a top shelf dealership. I found the perfect vehicle! Sam our salesman was fun to work with. Easygoing style and listened to what I wanted. He found the perfect car for my needs.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By Emily Deutz on 3/31/2018 at 10:11 PM.

Craig did a fantastic job of making sure that I left the lot with the perfect vehicle for me. He was knowledgeable, straightforward, and put a lot of effort into making sure that I was happy and confident with my purchase. Couldn't be more pleased with Craig and my overall Rydell's experience!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Leased a new GMC Terrain

By Melolson13 on 3/27/2018 at 8:49 PM.

Craig was very helpful in this process. Answered any questions I had. He explained how everything worked helped me set up the onstar. Very knowledgeable.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Purchased a 2018 Chevy Equinox

By Dan Warner on 3/25/2018 at 7:22 PM.

Our experience with Rydell was superb. Our salesman was friendly and easy to work with. He knows his products really well and helped us find exactly what we wanted. I would highly recommend working with Craig Croaker. Thanks for the service Craig! Thanks Dan Warner

I would recommend this dealer.

Overall Rating

4.0  

4   Friendliness
4   Overall Experience
4   Price

Worked out great! Found what we wanted....

By Rob Phillips on 3/24/2018 at 12:54 PM.

Our salesman Craig Croaker was a no hassle salesman and very helpful. We had no issues.... found what we wanted...gave us KBB for our trade...

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Shop Anywhere Else

By AttemptedShopper on 3/6/2018 at 9:11 PM. Helped by Kathy Lind.

Do not waste your time. We called Rydell on Thursday to set up an appointment to purchase a vehicle we found online. The sales rep (Craig Croaker) said the vehicle was unavailable at the time because it was brand new to them and still under inspection, so we were instructed to call first thing in the morning so they could get us an appointment to see it. We called right at Rydell’s opening time (8 a.m.) Friday. Croaker asked us to come in at 11. We were on time, (not to mention we paid a babysitter to ensure the process went as timely and smoothly as possible) only to have him tell us there was a “problem”. The problem turned out to be that another sales rep had set up an appointment for someone else to see the vehicle, and according to Rydell management (Ben Knudson), “hidden” (his words) not only the keys, but also the vehicle. No one was able to tell me exactly what that meant. Despite the other party’s appointment not being until 12:30PM, we were not allowed to see the vehicle Rydell had scheduled us an appointment to see. I asked what we could have done differently or what they recommend shoppers do to avoid this mishap. Knudson tells me “this happens” and “with 30+ salesmen, it actually happens at least once every 3 months”. Actual quotes. Kathy Lind, the customer service manager, followed up by calling my husband (unsolicited) many hours later on Friday, saying she was told about the situation by Knudson and “shocked”, telling us she’s never heard of it happening to anyone. However, the dealership did nothing to rectify the situation. Kathy offered an unsatisfactory deal on a vehicle we had no interest in. We followed up with a counter offer (that would have cost dealership less than $1,000; we certainly weren’t asking for a free vehicle) and were promised a call on Monday. We waited all day for a call that never came. Now another day is half over, and no response from Rydell. Unreal.

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

New truck purchase

By Marilyn on 1/17/2018 at 6:47 PM. Helped by Dylan Haley.

We bought our new truck from Dylan Haley and had a very pleasant experience with him. He was very knowledgeable about the vehicle. He has a pleasant personality and was easy to work with. He explained everything to us about the truck and how to use the different options. He was very polite with us. We would definitely recommend him to anyone buying a vehicle.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
5   Quality of Work

Fast but amazing experience!

By Allison Lemieux on 11/16/2017 at 6:17 PM.

Craig was amazing to work with!! He listened to my needs and wants and covered them all, no questions asked. It was a super fast process and he made sure I was happy with everything and answered all my questions. He walked me thru all the fun gadgets in my vehicle and made sure I understood all of them......he stayed in my vehicle with me and walked me thru the Onstar process to make it easy for me. I absolutely love my new Enclave and I would recommend Craig to anyone, he is the best!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent buying experience!!!

By Andrew R Legg on 11/1/2017 at 4:59 PM. Helped by Justin Bjarnason.

We had an absolute excellent buying experience when we purchased our GMC Acadia! Justin Bjarnason was our salesman and he went above and beyond what we expected! He was thorough and upfront with everything! He made sure we had our minds set on the right vehicle! He kept asking us if we wanted to see anymore vehicles because his ultimate goal was to be 100% sure we loved the vehicle we were going to purchase. We had no pressure from him into buying the Acadia. I say that because we had decided to go with the Acadia if we were going to purchase from Rydell. We had other vehicles we were interested in at other dealerships, but the buying experience with him was ultimately the best and that played a huge factor in us buying from Rydell. He was very patient with us and let us make the decisions without trying to talk us into buying. When we got the approval to purchase the Acadia we told him around what time we would be in. He had the car nice and clean and ready to go when we arrived!! Also all the paperwork was waiting for us when we went inside! We didn't have to wait for anything! Justin knows what it takes to give an excellent experience! I will definitely go to Justin in future purchase and I am recommending him to anyone I know that is looking to purchase another vehicle! Thanks, Justin!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Wes Jacobson

By princess10 on 10/14/2017 at 11:38 AM. Helped by Wes Jacobson,and others whose names I have forgotten..

Wes was amazing He's friendly and polite. Wes was great to work with.I will be sure to send all potential car buyers his way. I had a Great experience buying my first brand new car. Thanks Wes!

I would recommend this dealer.

Overall Rating

2.8  

1   Customer Service
5   Friendliness
4   Overall Experience
3   Price
1   Quality of Work

My experience with repair dept.

By gordoncurtiss on 9/28/2017 at 3:19 PM. Helped by Brian Schneider, Rod Troftgruben.

The salesman and technicians were excellent. But having a computer problem with our used vehicle, it has been an inconvenience . I spent the entire day at the dealership while they were fixing my truck, to no avail, have to make another appointment to get things fixed right. I was at the dealership for 7 1/2 hours. My salesman stayed with me the entire day. Every half hour he was checking on the status of my vehicle. I would recommend Brian Schneider to any and all who decide to go to Rydells. Rod Troftgruben was very apologetic for the inconvenience.

I would recommend this dealer.

Overall Rating

1.6  

1   Customer Service
4   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Very upsetting situation!!

By lind123 on 8/29/2017 at 1:23 PM. Helped by Tyler Bedney.

Felt taken advantage of! Bought a vehicle for over $10k and it was going to need over $1000 worth of work right away! If I could have given 0 stars I would have, I finally found a vehicle I liked in my price range and they wouldn't even budge on trying to help me get the mechanical issues of it fixed. I wasn't asking them to fix the broken door handle or give me a second set of keys those I was going to do on my own. I wanted the mechanical issues that would cost me more money in the very near future.

I would not recommend this dealer.

Overall Rating

4.0  

4   Customer Service
4   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

"Good experience with a new truck"

By Luds15 on 8/25/2017 at 2:21 AM. Helped by Kyle Entzel.

Went in looking for a new truck. They showed me a couple different options, and found the one I liked. Easy to deal with and helped me walk through step by step all the way. Took it home that day!

I would recommend this dealer.