Dealer 2-Year Rating

Overall Rating

1.6 / 5
Customer Service
1.5  
Friendliness
2.5  
Overall Experience
2  
Price
1  
Quality of Work
1  
Service
1.4  

Dealer Reviews

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Overall Rating

1.4  

1   Customer Service
1   Friendliness
3   Overall Experience
1   Price
1   Quality of Work

Nothing was fixed

By Texas Jeff on 5/7/2019 at 11:43 AM.

Drop my brand new Silverado off there had a lift kit put on it the steering wheel slightly off... when I went in there I told him that the steering wheel was slightly off and that I just had a 3-inch lift put on it and that I needed the steering wheel recalibrated.. I pick my truck up and it was the same way and he said I thought you said it was fighting you when you were driving it which I never said that make sure you explain in very detail and make sure they're listening to what you want done or you might get something done that you didn't want or something completely different.. waste of my time and money

I would not recommend this dealer.

Overall Rating

1.8  

2   Customer Service
4   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

you people lie

By pissed pam on 7/8/2018 at 8:02 PM. Helped by shane.

why does car lots lie I tried to get car but they said no money no cosigner so get down to it they lied just trying to get you in it was wrong if you got bad credit don't try to get cat

I would not recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

This Made Our Day.

By Bigmom0 on 5/27/2017 at 2:23 AM. Helped by Victoria Swalley, Dan Stewart.

We were greeted by Victoria Swalley when we arrived. We thought we would just check S&K out since we were just looking. She made us feel at ease and took the time to show us several models, colors, and years. She made us feel at ease and with no pressure. After showing us the Buick Enclave and seeing all the bells and whistles, we decided to take the weekend to review what we really wanted. There was no pressured phone calls, for which we were quite happy. When we went back on Monday and met with Victoria, we made the decision to purchase because there was no pressure to confirm a sale. When we need to car shop again, S&K and Victoria will be the people we return to.

I would recommend this dealer.

Overall Rating

4.7  

5   Friendliness
5   Overall Experience
4   Price

Friendly and relaxing environment at S&K Buick GMC

By calving1948 on 3/17/2017 at 3:20 PM. Helped by Bart Yeske, and Dan Stewart.

I went to S&K Buick to look at for a car after my car got totaled in a wreck. Bart Yeske came up to me and introduced himself and I told him what I was looking for. Within minutes he helped me find what I was looking for but what I noticed we could talk like we knew each other for years. He made me feel relaxed and I felt I could trust what he spoke about the car. We talked and had a few laughs about life (his and mine). He is a real nice gentleman and so is Dan Stewart. The two of them made me and my wife feel like we were important and as if we knew them forever. We were really relaxed around them. Bart made us feel like he was there to really help us find what we wanted, not to push any kind of car our way. I am a retired letter-carrier of 20yrs and my wife is a retire Nurses Tech of 45yrs.We both think Bart Yeske is one of best salesman around. If I have to get another car I will be coming back to S&K BUICK and be asking for Bart Yeske!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Class Act from start to finish. So glad I bought locally!

By revracman on 8/20/2015 at 4:54 PM. Helped by Lyle Flach, John Lynch, Bob Johnson.

I have always heard of the solid reputation of S&K GMC for years as many members of my family have purchased vehicles there but I had not. I work in sales so I am pretty hard to please but S&K went above and beyond my expectations. I want to personally thank my salesman Mr. Lyle Flach and the Sales Manager Mr. John Lynch for their fantastic customer service, their patience, and their attention to detail. I would definitely recommend their team to anyone looking for a GMC Truck!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great New Car Buying Experience

By Satisfied Customer on 7/24/2015 at 1:46 PM. Helped by Joe Lukas, Bob Johnson.

This is the second car I have purchased from S&K. Joe Lukas was professional and very helpful throughout the transaction. I traded in a GMC Terrain that I had originally purchased from S&K, and the sales and service experience were great. There was no doubt in my mind where my next car would be purchased. I would recommend S&K to anyone who is looking for a great experience when buying a car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great online and in person experience!

By Picky Buyer on 3/13/2015 at 1:11 PM. Helped by John Ores, and Bob Johnson.

My wife and I had been looking for a new vehicle for over a year. We visited many dealerships, and called dealerships we found online. None came up with a satisfactory deal for us. We ended up finding a Buick Enclave online with S&K Buick GMC. Called the service manager to asked about the vehicle. We told him about the vehicle we wanted to trade. We made a conditional deal over the phone. It was enough to get us to drive 4 hours each way to buy the vehicle. When we arrived the vehicle was prepped and paperwork prepared. It was the best vehicle buying experience we have ever had. We love the vehicle! It was BETTER than advertised. Thanks John, Marc, and Bob!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Sales and Service second to none

By vanced03 on 3/3/2015 at 6:12 PM. Helped by Joe Lukas.

I began having my car serviced at S&K about a year ago. They have always done a great job and treated me fairly. Recently Joe helped me to get out of a bad decision from another dealership and get me into the vehicle I have always wanted. The price was fair and the process was easy and hassle free. I would recommend this dealership to anyone.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Dealership I have even gone to

By SubaruFan03 on 12/31/2014 at 1:02 PM.

I own a GMC and a Subaru. I have had much success with both vehicles. That being said, S&K GMC is simply and hands down the best dealership and service provider in the area. I would run out of space for all the positive words, "Practically Perfect In Every Way!!!!!!!!!!" A. J. Brown I can not thank you enough. My wife's Subaru broke down on I-55. I was at work. I made one phone call to you. You arranged for a tow and ensured her safety. You organized the service needed. I have never felt so protected and taken care of. You provided for my family while I was out of the area at work. You truly have made a statement that I hope other dealerships will take a page from. I have been in the Springfield area for 14 yrs now and I have dealt with other dealerships. I have never been steered wrong or had service or work done that was not needed. If you want the definition of professionalism and value and customer care. Look no further. S&K GMC is the first, last, and only place to shop, buy, and have service done. Thank you A.J. Brown and S&K GMC truly a great combination in the Springfield, IL area.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Dear S&K, We blew a transmission on I55 with our...

By dw00434 on 12/27/2013 at 4:18 PM.

Dear S&K, We blew a transmission on I55 with our Chevy Suburban pulling a travel trailer Thursday Dec26th. We're from Iowa and knew no one in Springfield. After asking around we got the name S&K and went on the Internet and got their number. AJ Brown went to work and got us a tow truck and towed our trailer himself to S&K. Within 24 hours it looks like he'll have us back on the road. This, to me, is beyond all expectations. If we were going to break down, this is the place without a doubt! Thank you AJ and all the S&K Dealership for your outstanding service! Tom and Teri Wilton, IA

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Mr. Stuart Gibbs made shopping for a new vehicle a...

By priustoverano on 9/19/2013 at 2:55 PM.

Mr. Stuart Gibbs made shopping for a new vehicle a pleasure not a chore. He was knowledgeable, professional, and courteous as a sales consultant at S & K Buick/GMC. I won't hesitate to do business or refer friends/family to each in the future. Great auto buying experience. Mr. Simon Norton was quite easy going, non-pressuring and helpful during the financial and after sales experience at S & K Buick/GMC dealership. He was much more approachable than with my last buying experience at another dealership.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very friendly and helpful. Tried to get us the best deal...

By stevehonn77 on 8/10/2013 at 1:51 AM.

Very friendly and helpful. Tried to get us the best deal for the money. They were upfront and very honest. They delivered on the price point we were quoted when we went to finance the vehicle. I would buy from them again.

I would recommend this dealer.

Overall Rating

4.4  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

Hank Diaz was great! Very Personable and friendly. He...

By JacobWiggins2189 on 6/15/2013 at 8:18 PM.

Hank Diaz was great! Very Personable and friendly. He really made my Dad and I feel comfortable with our purchase. The car is excellent! I have already put 3000 miles on it.. Can't stop driving it!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

I can not believe how amazing of an experience my husband...

By xomckee on 5/14/2013 at 4:31 AM.

I can not believe how amazing of an experience my husband and I had at this dealership. After visiting countless dealerships not finding the car we wanted or salesmen driving around with us, talking about illegal activities they participated in or asking us 3824983 questions and needing so much information when we were just browsing it was SO refreshing being at a dealership where the people were down to earth and just amazing to work with. Jose got us the car we were looking and more all for a price that fit our budget. Also this was the fastest I have EVER gotten out of a dealership, less than 3 hours. No hoops to jump through, no waiting on banks to approve a loan just fast service. I would highly recommend this dealership and their salesmen to anyone looking to buy a car. It might be weird to say but Jose didn't pressure us into buying the car at all, he could care less if we bought one but he sure as heck worked hard when we decided :) Oh and Simon did amazing with all the paperwork- so fast and professional! <3 Seriously best dealership ever!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

This place has horrible service and will cost you a lot...

By JPL1105 on 5/7/2013 at 1:58 AM.

This place has horrible service and will cost you a lot of money along with disrespect from clueless employees. They gave me a diagnostic on my car for a PASSENGER door being broke and i was told i needed a DRIVER's door module. I was already told by 1 Stop Auto Shop that I needed a module for the door but without the proper test, which only certain places have due to high cost, could not be sure. I then took it to S&k at the recommendation of 1 Stop. i went to autozone to get parts for something else already getting fixed and they told me to try landmark cadillac because they might be cheaper. To my surprise it was whole $100 cheaper. I called back to verify the price at S&K and A.J. Brown, the service manager that made this a horrible experience, immediately caught an attitude and told me "well take it over there then." I am a Soldier and a single parent. We don't make a lot of money and every penny counts so i went over to landmark. I called again to ask what exactly i needed and i was told a DRIVERS DOOR MODULE. I said why would i need that for a passenger door. He cut me off and said again, very rudely, A DRIVERS DOOR MODULE! i said ok i'll tell them. I went to landmark but I did not get another $90 diagnostic because i figured that would be ridiculous and trusted A.J. Brown. I said why would they say i need this part for the passengers door and landmark said with it being electrical it could be causing an issue in the other door but had no way of knowing without the diagnostic. The part being electrical cannot be taken out once it's in. The people at Landmark said that the DRIVERS DOOR MODULE that A.J. Brown told me i needed did nothing. A.J. told me they are ignorant and had no idea what they were doing. The guy working on my car has been working on Cadillacs for 35 years according to the certifications on his wall. A.J. said it must be reprogrammed. They said it didnt need it, their diagnosis was just wrong. I went back to S&K expecting a reprogramming and be done with it. A.J. walks back in and said "we went in and it DOESN'T need reprogramming (just like landmark said) it works just fine." I said “no that's not true the passenger door still does not work.” He said “but its here for the drivers door.” I said no that door has never had an issue. He said "you brought it here for that and you knew exactly why you brought it here and understood that when you brought it." I'm furious at this point and said, "Why would i bring something that works to see you and you told me on multiple occasions it was the DRIVERS DOOR MODULE. Apparently you didn’t check to see if the door worked." He continued to call me a liar without using the word, completely disrespecting me. They checked the car again and the PASSENGER DOOR MODULE, at $367 and all the time i've taken off work resulting in a loss of over $100 in wages, was the issue! I recorded by video, from my cell phone hip case the whole second conversation as his boss Randy Powell sat there and let A.J. disrespect me again and call me a liar saying that him and his team knew exactly what they were doing and what i asked for. So WHY did this man and his team NOT CHECK THE FUNCTIONALITY OF THE DOOR AND HOW IF THE DOOR STILL WORKED WAS IT BROKEN! He told me and his boss that the notes in the computer, which are written by him and his team, not the computer, stated it was that door. A.J. Brown and at this point S&K Buick on Dirksen in Springfield, IL IS A DISHONEST USED CAR DEALERSHIP! DO NOT TAKE YOUR CAR FOR SERVICE THERE! I cannot speak on the sales teams or the quality of their cars, only on the service teams inability to tell the truth when they make a mistake costing me at this point over $500. I also informed them on video that i have uploaded to Youtube, if you'd like to see it, that i will be taking them to court, the attorney general’s office, and the better business bureau as well as news channel 20.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

All contacts were super friendly. Marc was great to do...

By larrymoritz on 10/12/2012 at 3:57 PM. Helped by Marc Mariconi.

All contacts were super friendly. Marc was great to do business with - very informed on his products. Showed us how to work all the gadgets upon delivery. A good experience.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

I was treated as if I had known my sales guy for years....

By 2ntense19 on 2/29/2012 at 3:57 PM. Helped by Hank Diaz.

I was treated as if I had known my sales guy for years. That really made my day. I am in the customer service business. Its so ture the basics go a long way. Hank Diaz was an excellent sales person to have. I would recommend your dealership to anyone of my friends family and strangers alike. Thanks for the great car buying experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Hank Diaz did an excellent job of greetng me, setting me...

By dhsilrum on 1/8/2012 at 7:24 PM. Helped by 2.

Hank Diaz did an excellent job of greetng me, setting me up with the financial manager to get the paperwork signed and my car traded in. He went through my old car and made sure everything was out and in the new one before I left. I found the perfect car @ SK I was looking for by surfing on the net. The dealership is 350 miles from where I live. It's too bad they are not closer because I certainly would continue to do business with them in the future.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I recently had a pleasant buying experience at S&K...

By Nan C on 12/20/2011 at 4:52 AM. Helped by Bill Pflug.

I recently had a pleasant buying experience at S&K Buick GMC. The salesman Bill Pflug is very knowledgeable and helpful. He is Simply the Best !!!

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Price
5   Quality of Work

Marc is my favorite salesman! He is always smiling and...

By mschaive on 11/22/2011 at 8:08 PM. Helped by Marc Mariconi.

Marc is my favorite salesman! He is always smiling and greats us at the door. He is a wealth of knowledge and we know we are being treated right. Thank you Marc!

I would recommend this dealer.