Dealer 2-Year Rating

Overall Rating

4 / 5
Customer Service
4  
Friendliness
4  
Overall Experience
4  
Price
4  
Quality of Work
3.8  

Dealer Reviews

Show:  

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
4   Quality of Work

trading new for new

By krock121 on 7/22/2017 at 8:30 PM. Helped by Don, Steve and Jason.

we just purchased a 2017 buick encore traded a 2017 gmc terrain bought from another dealer which was nightmare from the start. Anyway could not stand the terrain left bad taste in mouth so we decided I wanted a Buick encore to begin with my husband said it was to small so ended up with terrain drove for 6 months and now am a proud owner of a 2017 Buick encore. We were tough on the trading and pricing due to our previous experience with 2017 GMC but in the end after exactly a week of beginning negotiating purchase of new encore they were very tolerable and patient with all our questions and corrected anything not agreed upon without question. Very pleased and satisfied with the overall transaction will do business with them in the future. Thank you for everything Don, Steve and Jason for all your time and effort, patience put into this sale

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great People

By James G. on 7/5/2017 at 2:24 PM. Helped by Tom and team.

I have found this dealership to be straight forward and honest. Great place to do business. They actually made it fun! Tom the owner and the entire team made us happy!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Two Faced

By artg on 12/2/2016 at 10:28 PM. Helped by Rodney Alston salesman and Tom Pipoli owner (low lifes).

We worked with Saybrook Buick GMC for a week on pricing and then on cleaning up a car that had been sitting on their lot for 2 months. No one was looking at this car because the odometer had about 70 miles more on it than the original pictures and 30 of those miles we put on it driving 3 times. Really nice car with about a dozen white paint spots on the black leather interior. A mess that was left by previous owners and obviously never cleaned. These people were all nice, nice until the last day of the month 11/30/2016 they never got around to cleaning the spots, always some reason it did not get done. We were there 3 times looking at this car and we live over an hour away. Then on 11/30/2016 they agreed to wait for payment until 12/2/2016 to have their pro clean it, he works out of Hartford and is only in the area of Old Saybrook on Fridays. We received an email early Thursday morning with a few pictures showing us that the spots were cleaned as best they could be remember this is Thursday and the Pro can only get there on Friday. Even the pictures showed they did not get much off but they demanded that we come and get the car on Thursday or it was going to be sold to someone else. We told them the agreement was to come on Friday when the spots were removed and we could inspect it. I called Friday morning and was told the salesman was with a customer. literally as I hung up the phone an email arrived from the salesman telling me the car had been sold. I have to check my credit card to be sure they returned the deposit they are very behind the back these guys, watch it. These guys will smile in your face if they think they can pull one over on you but they will not, "earn your business". Go to the BBB site and you will see a copy of this review filed under complaints against this dealer.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Love my new-to-me certified pre-owned car!

By Tabitha on 3/21/2016 at 6:33 PM. Helped by Robin Sloop, Jeffrey Brown.

Robin Sloop found me a great car at a great price. Robin was ready to take me for a test drive within a few minutes of arriving, everyone bent over backwards to find me the financing that I wanted, and I drove home the same day in my beautiful certified pre-owned Buick.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Wonderful place all around to buy a car!

By dellanne828 on 11/25/2015 at 1:19 PM. Helped by Susan Pollack, Robin Sloop, Tom Pipoli.

From the moment I spoke with a sales associate on the phone and walked through their doors, my experience with Saybrook Buick GMC has been phenomenal. They were very kind, friendly, and professional. When looking at cars and discussing pricing they didn't make me feel stupid; they worked hard as a team (huge shoutout to Sales Consultants Susan Pollack and Robin Sloop and owner Tom Pipoli!!) to ensure that I would be able to afford a car that would work for my wants and needs. After shopping around at other car dealerships (only reason I went somewhere else is because I've always been taught to shop around for anything), I noticed their lack of professionalism and overall not care about me but care more about the sale attitude. I didn't get that from anyone at Saybrook Buick GMC. So a few months later I went back to Saybrook Buick GMC mostly for the fact that I knew I could be honest with them and trust them to truly watch out for me. They had my best interest and needs in mind from the beginning, and were not wanting to just screw me over as most car dealerships do. It has been an absolute pleasure doing business with them and I highly recommend them to anyone in search of a car, who is trading in a car, or simply needs a friendly hello and cup of coffee.

I would recommend this dealer.