Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
5  
Friendliness
5  
Overall Experience
4.8  
Price
4.6  
Quality of Work
5  

Dealer Reviews

Show:  

Overall Rating

4.8  

5   Customer Service
5   Friendliness
4   Overall Experience
5   Price
5   Quality of Work

Excellant customer service

By Bdaddy on 4/11/2018 at 6:32 PM. Helped by Kevin Guo.

My wife found a car and a salesman she liked here,she passed information onto myself and i went in the next day.met with this salesman Kevin Guo i also liked this salesman in the end very much he was very honest ,informational,and spent a lot of time with my wife and myself.I am not one to buy from a dealership but this young man made it a very enjoyable experiance and i would recomend him over and over again .The rest of the staff there were also good. Thank you very much for the car and the excellant experiance

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Satisfied customer

By neng_martos on 2/22/2018 at 5:41 PM. Helped by Jay Bercades.

I have known the manager way back in 2016, the reason I referred my daughter to this place. He explained everything what we needed to learn about the details of vehicles’s functionality!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

Sincere sales approach

By Ryan23 on 2/13/2018 at 6:11 PM. Helped by Jay bercades, Elias Golez.

This is my first time I bought a vehicle from autodirect. my husband has complete trust with the sales manager and the sales agent. And true enough the moment I started to talk to the sales manager Jay Bercades had displayed full knowledge of how credit and the relationship between auto sales and bank financing work. Jay and Elias Golez showed try value and sincerity to us as their clients. They show that its not only about selling but more about caring and exceeding customer satsfaction. I commend them for a job well done. Kuddos to you. Wendy Agapay

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing Experience

By cortezsaflor on 8/31/2017 at 6:25 AM. Helped by Elias, Jay, and Cord.

Elias, Jay and Cord were amazing. They didnt put any pressure on us and made us very comfortable. They were very accomodating based on what you need and what you are approved for. Basically went inside and went out with a wonderful vehicle. We would definitely recommend them to our friends and family. Thanks guys!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent and professional sales team

By Ryan23 on 8/29/2017 at 2:04 AM. Helped by Elias Golez and Jay Bercades.

I was in a hunt for a used vehicle dealership that would be able to really work on my concerns when it comes to financing a used vehicle since it would be my first time loaning a car. I went to 2 dealerships and both just seem too eager for my details to grab my credit score. I have to admit I am not really sure how good or bad my credit score is that's why I am also hesitant to give my details. I have an idea how it works but only AUTODIRECT was able to give me a clear, satisfactory and confident answer as to how it works and what processes banks and dealerships go through to get a client needing a car approved. Elias Golez my car sales agent has a sincere and clear idea how to deal with my needs he was very patient and professional about my situation. Backed by the AUTODIRECT used car sales manager Jay Bercades they were able to patiently find a solution to all my concerns about applying for my first car loan and they made it look too easy. The role of a sales manager proved vital in sealing the deal. Jay exemplifies a true image of a manager...a leader that sets the best example for his personnel he did not just sit behind his desk but worked with Elais to get the job done convincingly. I recommend AUTODIRECT to all used car finders. They are sincere and they know what to do to really help you in the vehicle you need. No radio commercial needed, Satisfied customers will share the best experience they would have. Rey A. Subaru Legacy buyer

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Rob Regan is a major help and has the knowledge you need

By Rose Crane on 4/5/2016 at 10:47 PM.

If your looking for a specific make or model, Rob is your guy! He is helpful and always has a great attitude with respect to your expectations. I strongly recommend you ask for Rob Regan as your go-to guy when you need quality service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Rob regan is so friendly and helpful

By Patricia on 3/24/2016 at 1:40 AM.

I would recommend to my friends and make sure they ask for Rob Regan because he is so friendly and helpful. I will be back to see more

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Straight up sales

By classic60 on 3/24/2016 at 1:11 AM.

Rob is a friendly, straight forward guy that will find what you are looking for, and always go the extra mile to fill your needs.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

great service

By deadpool on 3/24/2016 at 1:21 AM.

very helpful, polite and patient service. Nice selection of vehicles and purchase options, will recommend to family and friends any chance I get, thanks again.

I would recommend this dealer.

Overall Rating

4.2  

4   Customer Service
4   Friendliness
4   Overall Experience
5   Price
4   Quality of Work

good purchase experience

By lee2000n on 12/31/2015 at 6:13 PM.

overall, it is a good purchase experience, but I am still waiting for the free GPS they promised to offer, hopefully it can be done soon.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great customer service!

By Cwillowview on 12/20/2015 at 12:53 PM.

Ian and staff are very accommodating! Pleasant and willing to keep you happy! Would diffinately go back when vehicle shopping in the future! Love my Subaru! Thanks for everything!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very professional

By crystal&rob on 10/20/2015 at 1:11 AM. Helped by Ian and kim.

From start to end Ian and Kim did a great job getting us into a car way newer and nicer than what we thought we could get. They whent out of there way to explain everything to us step by step. This is the 3rd time we have used Ian as a salesmen and will keep going back to him. So big thank to Ian and Kim keep up the good work will see you guys again in the spring when we trad in the truck for something newer

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

One of the honest ones

By slojas on 9/8/2015 at 10:19 PM. Helped by Ian.

They have fair prices and fair financing, this is the kind of place your looking for when shopping for a car or truck, give em a look it's worth the time.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
4   Overall Experience
5   Price
5   Quality of Work

Terrible, but got better

By Steph on 7/7/2015 at 4:45 AM. Helped by Barrie Johnson, Ian.

We were trying to buy a truck, we live 2 hours from the dealership. We got told to come in and get it by Ian. Ian actually didn't even have the green light from the bank at that time but we didn't know that so we drove 2 hours with our 5 year old, got there at 430. Did a test drive, got told to come back at 6. While we were gone we got told to meet Ian at 7:30 at the other dealership and it would be fast. We were told we would be done by 8. We got there at 7, put all our stuff in the new truck, waited around till 8 while Ian dealt with another customer. Finally Barrie Johnson was involved and everything started going smoothly. We did not get out of the dealership till 9pm. We did not get home till 11:30pm. Ian was rude enough to push past me in a hallway. He left his cigarettes out in his desk, he didn't even acknowledge us for 45 minutes. He was rude and very unprofessional. I would not recommend any one deal with him. Barrie was great and very professional and entertaining, especially once we found out why i was upset. There was supposed to be better tires put on the truck prior to us getting it, that did not happen. Ian assured us we would have them the next business day delivered to our house. They were delivered but they were the wring tire. Ian then proceeded to argue that they were the same tire as we wanted, but they weren't. He finally told us the right tires would be at our house by noon the next day when actually he had no idea when they would come as they were being shipped from Edmonton. We finally got the right tires 6 days later. Huge thanks to Barrie for following up with us consistently until all issues where solved!! I defiantly feel that Ian is in the wrong profession. My ratings will be based off Barrie Johnson's services.

I would recommend this dealer.

Overall Rating

4.0  

5   Customer Service
5   Friendliness
4   Overall Experience
1   Price
5   Quality of Work

Very Professional

By Dodge3500 on 7/2/2015 at 7:17 PM. Helped by Barry Johnson.

Barry is a very friendly and professional. He called me and updated me about the delivery of my tires which couldnt get put on at the time of my purchase of the truck i bought from him. I would recommend dealing with him.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome Experience, Sara, Ian and Samantha were wonderful!

By Farmers' Daughter on 6/23/2015 at 5:52 PM. Helped by Sara and Ian helped her..

#1 in Honesty, caring, personable, made it like I was part of the family! Sara, Ian, and Samantha were absolutely Awesome, with the capital A!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent experience! Amazing people!!

By Ravenwanted on 5/30/2015 at 12:44 AM. Helped by Ian Ross.

I was stuck with a yellow car at 27% interest rate. I had resigned myself to the fact that they may possible bury me in that car when I should pass on. Ian, the most amazing sales rep ever, called and asked if I want to get into a newer better car at 6% interest. I was slightly cynical but he and his amazing partner, Sam (the astounding finance wizard) made it possible for me to get into a beautiful new car at 6%. I am so happy! I would recommend sk auto direct to everyone. It was like buying from friends and family.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience!!

By ShawnRhondaP on 5/26/2015 at 1:53 AM.

My husband and I just purchased a new vehicle and we had an amazing salesman, KEENAN DENIS, and finance manager, SAMANTHA MOBOTE, who were absolutely wonderful to deal with. They both went above and beyond to help us find a vehicle we liked and could afford - in fact, they found us our DREAM vehicle!! Keenan and Samantha made our vehicle purchase a wonderful experience. Thank you both for all of your help and for accommodating two picky customers. ;) You are AWESOME!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Painless purchase

By kevinp on 3/30/2015 at 7:23 PM. Helped by 2 body shop employees but I didn't get their names..

Justin was great when he helped my daughter buy her car so when I needed to get a vehicle I went to him. He listened to what I was looking for and showed me a vehicle that matched it exactly! I have to say it was the most painless vehicle purchase I have ever made. I went in to look and drove out with my new truck, awesome!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

nice service

By Riceseal on 12/15/2014 at 5:56 PM.

they did not clean my car at the purchase because it's too late that day, but they did it nicely when I bring it back the second week. nice staff and service there.

I would recommend this dealer.