Dealer 2-Year Rating

Overall Rating

4.2 / 5
Customer Service
4.5  
Friendliness
4.1  
Overall Experience
4  
Price
4.1  
Quality of Work
4.3  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New Truck purchase

By dougl63 on 10/12/2018 at 11:57 AM.

This by far was the easiest purchase of a new vehicle that I have ever purchased. Willy Cox and the staff was so polite . We went there on a Saturday and within 2 hours we were leaving with our new truck. Willy explained in detail the paperwork and all our options and there was no high pressure on iur purchase. I would highly recommend Willy at Sabine River Ford.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

A great experience getting a car

By Ohain on 2/27/2018 at 2:43 PM. Helped by Willy Cox.

I shared what i was looking for in a new (replacement) vehicle with Sabine River Ford. My research was done online. In less than a week i got a call saying they had what they thought I wanted in-house and could i come by and test drive it. I drove it. it was much more than I had hoped for, they even put it through their certified used car program to give me extra warranty. they offered to finance it and gave me several options. I bought a 2016 Ford Escape Titanium 4WD with everything I had asked for and more. From when I arrived to test drive the car and when I left them to prep it for delivery - it was only about two hours. Unbelievably, they had the car prepped and ready for me by late afternoon! I highly recommend Sabine River Ford, its management, and Willy Cox my salesman.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Great Buying Experience

By BF on 7/31/2017 at 3:35 AM.

Negotiated the deal I wanted on the vehicle I wanted quickly and fairly. One of the best buying experiences I've had purchasing an automobile. My sales person presented me with all sales data needed and let me choose what was best for me! Great job!

I would recommend this dealer.

Overall Rating

1.7  

1   Friendliness
1   Overall Experience
3   Price

Inability to handle pressure or remain polite

By Earl C on 2/25/2017 at 7:07 PM.

I initially made contact for an internet sale. This turned into some kind of rant by this salesman named Mitch Canaday and an attempt to call me names indirectly with inferences of being crass, I could take a lesson from Hitler to a closing email written in the German language to further get his/her point across that I was some kind of Nazi customer from hell. He/She never gave me the opportunity to negotiate a deal, rather expounding on how they see life as a dealer/salesman and what I asked for was not viable. Perhaps sticking to the subject at hand and negotiating would have been what one would expect, but not the case here. I guess if you just take whatever number they hand you, all is fine. I should have known better than to expect someone out of state and not face to face play games. I'd steer clear if you are considering this dealership for online purchases. I can't speak of what the rest of the salesmen or saleswomen are like here. This one however needs to take a vacation and get out of this business before they snap and cost the dealership a lawsuit.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best dealership in the Golden Triangle

By holder02 on 2/2/2017 at 10:50 PM. Helped by Jason Briggs.

The best dealership in the area Great people and amazing service! Got a killer deal! Will definitely recommend this dealership to anyone! Both friends and family!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great deal and great people!

By Godchick001 on 2/2/2017 at 10:45 PM.

The service is by far the best and you get the greatest deal of any dealership I've been to. I highly recommend this to anybody

I would recommend this dealer.

Overall Rating

1.6  

2   Customer Service
3   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Not worth your time

By Kristinwest on 1/14/2017 at 12:15 PM. Helped by Hunter and another man that was helping but never introduced himself.

Bought 2 new vehicles from here 6 months ago, was very pleased! Went 1-13-16 and it's all new people, sat for well over an hour just to get my vehicle appraisal finally went to just go get my keys to leave and then hunter and the manager appeared! I Will Never deal with this dealership again! They have lost lifetime Ford owners.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best experience that I have had buying a new vehicle!

By John Winn on 12/11/2016 at 8:48 PM. Helped by I don't remember the ladies name in finance but she was very good and helpful also!.

This is by far the very best experience I have had in purchasing a new vehicle! My salesman Paul was very helpful and accommodating through the whole process, they stayed several hours after closing to finish the deal and left all add ons strictly up to me, no hard pressure to buy anything I did not want! I would definitely go back for my next ford purchase! No back and forth between salesman and manager got me the deal I was looking for without any hassle! Just a great and pleasant experience for someone that dreads the new car dealing!

I would recommend this dealer.