Dealer 2-Year Rating

Overall Rating

4.5 / 5
Customer Service
4.5  
Friendliness
4.6  
Overall Experience
4.5  
Price
4.4  
Quality of Work
4.6  
Service
4.2  

Dealer Reviews

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Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Unprofessional Management and ill trained staff

By Brittany01Gainer on 7/17/2019 at 6:38 PM. Helped by Hector Carcamo and Scott Lee.

Hector Carcamo and Scott Lee were both unprofessional and lacked knowledge regarding the Hyundai Rebates that are offered. I contacted the dealership looking to make a deal on a specific Santa Fe, informing them exactly what I wanted and the price i was looking for Hector let me know that they wouldn't even sell me a lower model Santa Fe for the price point i wanted. Instead of asking questions or giving me options he just said we don't want your business and "we pass". Being the relative of someone who owns a dealership i receive significant rebates and had Hector asked the appropriate questions he could have made the deal and sale going into their step goal and made additional money through the manufacturer for just selling the unit. I took my business to Malloy Hyundai and was treated like a valued customer.

I would not recommend this dealer.

Overall Rating

1.4  

1   Customer Service
1   Friendliness
3   Overall Experience
1   Price
1   Quality of Work

Wasn't easy but in the end they did the right thing

By Rpicon on 3/10/2019 at 3:47 AM. Helped by Peter, Rob, Scott.

They did fix my car, it just took a long time and a lot of back and forth. I had issues with my car from the beginning, They did eventually fix it though, after I posed terrible reviews all over the internet.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Vustomer Service

By Gbabs on 3/5/2019 at 4:51 PM. Helped by Bishnu Deuja and Scott Lee.

I came to this dealership for a specific color and trim package for the 2019 Kona. They were able to find the exact car I wanted and always treated me as if I were their number one priority. I highly recommend Safford to anyone looking for a new car!

I would recommend this dealer.

Overall Rating

2.0  

1   Customer Service
5   Friendliness
1   Overall Experience
2   Price
1   Quality of Work

Incompetent service department

By michelbarbe1 on 10/7/2017 at 4:19 PM. Helped by Peter (Service Manager), Scott (Sales Manager), Sandra (Service writer).

This is an amendment to my first review 1 years ago. The sales portion of my experience with Safford Hyundo was great but it stopped there. At 7K miles, I started having transmission and a rear suspension clunking issues with new 2017 Tucson SE. I visisted this dealership 4-5 times and always got the same answer - unable to duplicate problems. I did test drives with the mechanic and the shop Foreman and Service Manger also did their test drives and again, nothing found. The staff of the non-existent service department never called me to advise me on the status of my vehicle. I had to take time off work to go there to get partial answers. I left my new car at Safford Hyundai for extended periods and nothing was fixed. When I called Sales Manager Scott, he never called back. Service Manager Peter did call back but only after several calls from me and many days after. Fed-up of Safford Hyundai, I brought my car to Malloy Hyundai. Within a few hours, they had diagnosed my transmission issue as 2 solenoids and 1 wiring harness being defective in the transmission which were replaced. This fixed the transmission issue properly. All in all, I DO NOT recommend that you step foot in SAFFORD HYUNDAI, especilly if you have the intent of dealing with their sub-par service department.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience

Good service and good experience

By Stella on 12/2/2018 at 6:44 PM. Helped by Sorry, I did not get their names.

Staff are all very nice and pleasant. Good customer service. Especially the young man, who drives shuttles came to pick me up after his working hours. I am very pleased with the service and will be definitely doing business with them in the future.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

HORRIBLE & INSANE experience with Scott and Bryan, BAD SERVE

By nelson santa fe on 11/22/2018 at 4:54 PM. Helped by Bryan Zepeda and Scott Lee.

Walk in on October 7, 2018, and we were welcome from the salesman at the time after a test drive a few Santa Fe SUV's we decide to purchase a model from the showroom, before complete the purchase, we request and tow hitch to be install, and ask about interest rates. they quote us at 5% interest, and at the end, they sold us a 5.99% that was the first negative impact of our experience. Second, we were told by Bryan that the tow hitch will cost us about $250.00 and we don't have to worry about that, he promised and promised, make us believe that we will get a deal in tow hitch, later on, he either offer to us that he will try to get us an employee discount. LIE LIE LIE !!! after the purchase, on our way home, we find out that a tail light was not working, and told us to come back next day to get it to fix, and same time will discuss the tow hitch installation. we came back and got a quote for a tow hitch $1,180.00 (insane) another LIE LIE LIE he then, told me he will try to talk to parts, manager or whoever to get the price lower, NEVER HAPPEN, keep calling him to ask about it, till today 11/22/2018 he never calls back, his answering system is not set up yet, so unable to leave a message. call last time and they transferring my call to Scott, he was upset for a lower review left before and did not help at all, Scott, instead of help, he sends me to Uhaul to get a cheaper price, by saying that he can't lower price. After we purchased a $38,900.00 Santa Fe Sport 2.0T ultimate AWD, I think that a few dollars discount wouldn't hurt. this is the worse customer service we had ever received from a retailer, including from a manager. we'll definitely not recommend anyone to deal with this kind of people (absurd) If I had a chance to leave a negative stat feedback instead of 1 star, I would do it. Stafford Hyundai of Springfield does not need employees like them period! they need to find a job that fits them better, they can't treat a customer and offer customer satisfaction after a purchased. WE ARE NOT HAPPY AT ALL WITH THEIR SERVICE AND THE WAY THEY TREAT US. WORSE SERVICE EVER! Lastly, Called parts department and quote me the tow hitch for $449.00 plus tax, and service department quote $675.00 for installation, comparing with another reputation dealer at $399.00 (including parts and labor). I hope this will help many new buyers to understand the way they work, and to make sure to think about before they deal with them. (SCOTT VERY RUDE, AND BRYAN UNEXPERIENCED) Unfortunately there nothing I can do to return this car to them and buy it from someone that really need my business. (we don't need to be contacted from the dealer) damaged is done, they have their chance to fix this before this feedback. Maria and Juan

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent repairs and customer service

By Customer on 11/19/2018 at 4:36 PM. Helped by Laura Kibler.

If you have a Hyundai and it needs to be repaired this is the place to go. Fast, professional and friendly. Laura Kibler deserves an award for professionalism and friendliness. She prioritizes safety, that’s a big plus.

I would recommend this dealer.

Overall Rating

1.4  

1   Customer Service
1   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

Poor excuse for a sales staff.

By Casey K on 10/25/2018 at 11:36 PM. Helped by Josh.

Do not work with Josh. And I can't say much for their finance department because they never contacted me. I was told finance would give me a call to work out details for a car I was wanting to buy. I was never called, texted Josh several times two days after initially starting this deal, and was ignored. When I was finally contacted, he proceeded to tell me I have no idea how the banks work, and continued to talk down to me even when I told him I had my side in order to go forward with the deal. Bad experience, glad I don't work for them.

I would not recommend this dealer.

Overall Rating

2.6  

2   Customer Service
3   Friendliness
2   Overall Experience
3   Price
3   Quality of Work

poor support

By nelson santa fe on 10/17/2018 at 4:01 AM. Helped by bryan zepeda.

to many promises during sale transaction, will help to shop around for better interest rate, not comply with them. offer discount from service, and never reply phone calls.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

oil cnhage service

By alex on 9/24/2018 at 4:54 PM. Helped by Sandra.

Excelente customers service and excellent service time spent good price good I am very please with Sandra attention to my concerns and the mechanic go work my car thank you

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome

By Sbellimam on 7/30/2018 at 10:19 PM. Helped by Not sure..

It was a pleasant experience. No complaints. Fast and on time. Love this dealership. Everyone is pleasant. For sure coming back in the future for sure.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing service

By Yared on 7/24/2018 at 6:58 PM. Helped by Front desk.

I got two service from this dealer both times they were so professional and gave me amazing customer service. I'm so happy with your service really appreciate you guys.I recommend this for everyone who needs wonderful service.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Battery charge check

By Frankandme1 on 6/9/2018 at 4:22 AM. Helped by Bryan.

Bought a brand new car battery died on my way home . Notified dealer the next day replaced new battery. Service manager and salesman helpful for speedy help.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

LIES LIES LIES, Deception, Deplorable

By DONTshopSAFFORD on 5/8/2018 at 1:39 AM. Helped by Alami.

Alami, the acquisitions manager and the general manager are scumbags! He offered to buy my vehicle online through KBB, then wrote me an email saying he'd offer MORE than the original KBB offer of $29,200. My vehicle is in PERFECT condition, minus a golf ball sized dent in the back. Trade value of my truck is $32,000....He turns around and offers me $27,000 ($5K under TRADE VALUE). He feeds me a bunch of bulls#& about how Loan value (wholesale) is the most they can offer on vehicles because that's all the bank will lend for the vehicle....LOL. And then tries to show me similar vehicles from OUTSIDE the state for sale.....Watch their tricks or better yet, DON'T WASTE YOUR TIME WITH THESE SCAMMERS! Nothing but empty promises and deplorable staff!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Incredible customer service from sales team

By Amy Stark on 4/24/2018 at 11:40 PM. Helped by David Vel, Scott Lee.

We are looking at several different brands of cars, and I have to admit we are new to Hyundai. Today, I was given the opportunity to test drive and learn about everything Hyundai from David Vel, Sales Person, and Scott Lee, Sales Manager. I test drove at least 5 different vehicles, and was able to get valuable information about several different trim levels. I was very impressed with everything I drove. I have been to 5 different dealerships this week, and my experience at Safford Hyundai was EXACTLY how a customer wants to be treated during the buying process. Thank you all!

I would recommend this dealer.

Overall Rating

2.0  

1   Customer Service
3   Friendliness
1   Overall Experience
3   Quality of Work

Sales great, finance great, service AWFUL!

By Kem Clawson on 4/23/2018 at 8:26 PM. Helped by Sandra, Peter.

Bought a 2018 Genesis G80 sport and it had 3 minor issues. The service experience was nothing like what was touted, in fact it was the least organized and professional I have experienced in the last 10 years. Poor, almost non-existent, communications, 3 days to correct 3 small issues, and one hour to drop off the car and get away in a loaner (which had an empty gas tank, and door locks that would not work). Worse of all, I asked to speak with the General Manager to ensure he understands the state of his service department, and he will not find time for me. So service is a real mess and the GM does not seem to care about his customers. This is clearly not what I expected of a Hyundai dealer on their premium genesis line. Boy do I have a major case of buyers remorse.

I would not recommend this dealer.

Overall Rating

4.8  

4   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Good people doing good job with a good product

By Happy Camper on 4/11/2018 at 3:46 PM. Helped by Scott Lee.

Honest, straight forward dealings with good people. Easiest and simplest purchase of a car I ever did....and they lived up to everything they promised. Plus, the car is the best I have ever driven!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent

By Marco T on 3/12/2018 at 4:20 PM. Helped by Miguel and mechanic who did the job.

Miguel was very professional and help me to resolve the problem of my Santa fe. Mechanic showed highly knowledge. Reasonable price The local is nice and clean and the hours very convenient

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service.

By Ceci on 2/19/2018 at 11:04 PM. Helped by Ronnie.

Excellent service provided on time, Prompt, courteous personnel. Thorough explanation regarding service and pricing provided. Clean and comfortable wsiting area. I was very pleased with the service provided.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Genesis and Azera

By Daveu100 on 2/15/2018 at 2:11 AM. Helped by Kero & Scott.

Purchased a G80 in May ‘17 and then an Azera in September. Both purchases were with Kero, as the Sales Representative and Scott, as the Sales Manager & they both made the process easy for us. We couldn’t be more pleased with our new cars and can recommend the Dealership, Kero and Scott without any reservation.

I would recommend this dealer.