Dealer 2-Year Rating

Overall Rating

3 / 5
Customer Service
3  
Friendliness
3  
Overall Experience
3  
Price
3  
Quality of Work
3  

Dealer Reviews

Show:  

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Beware of this Dealership

By AA on 6/19/2018 at 3:38 PM. Helped by Gene, Joseph Gaskins, Chad Howard, Grant Jones.

Leased two vehicles from this dealership, The first a 328i after a couple of weeks we contacted the sales manager about how rough the car was riding, he informed us it was a 3 series they ride that way a year later when it was serviced they realized they left the shipping blocks in the springs terrible, Car #2 a 4 series drove the car off the lot and noticed the right tail light was out, went back the next day they said they would have to order the light after 3 weeks and complaints they finally took a tail light out of one of the cars on the lot, We also noticed the passenger leather seat was cut, they admitted that it was cut during removal of plastic we waited weeks while they turned it into their insurance, then they tried to patch it instead of replacing, then they finally ordered a new seat after many complaints, this process took two and half months. Now 3 years later with new sales manager, new sales men (2) the sales manager tells us our options to buy the car out right etc. and that we have 30 days from the end of the lease to decide, we made our payment then we get notified by BMW that the sales manager has no authority to make those decisions. This has been 3 years of terrible service broken promises and lies.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

No Regrets! Awesome!

By Janex1 on 6/1/2017 at 2:22 PM. Helped by Gene Hasse, Chad and for service Jared is the best!.

The best! No pressure sales talk! Honest! Make you feel special and like a family member! You would not be disappointed!!!I have been dealing with Sale Auto Mall since 2004 and that's how much we enjoy dealing with them. THE BEST and AWESOME dealership!!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great customer service

By Kiagirl16 on 12/22/2016 at 3:38 PM. Helped by Dillon, Ryan.

I had a great experience. The salesmen were kind & very helpful, awesome customer service. I will be returning in a few years for a second vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Customer

By Cresswell Elmore on 10/17/2016 at 7:27 PM. Helped by Gene Hassy and Chad Howard.

Very professional sales staff, honest and the highest of integrity no hassle and no back and forth. I've been dealing with Sales BMW since 2000 and this is the six vehicle I've acquired from them. Gene Hassy has been my sales person on five of the six vehicles. I also did an overseas delivery whit Sales BMW and it was the experience of a life. Not one problem everything was perfect.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

An Amazing experience and Superior service

By trashawn on 9/20/2016 at 8:00 PM. Helped by Jaison Dove, Shod Kilpatrick, Chad Howard, Grant Jones.

Jaison Dove definitely made this BMW purchase the most pleasant car buying experience we've had. My husband and I were very impressed with his knowledge of BMW as well as his eagerness and willingness to help my husband and I come to a decision with our second BMW purchase. Everyone at Sale Auto Mall was amazing and we've been letting everyone know about our Amazing experience!!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent personal service

By ChrisB on 6/9/2016 at 1:52 AM. Helped by Gene Hasse.

I was pleased by the professionalism of the staff, and did not feel under pressure to make a purchase. I received an excellent friendly service and was made to feel very welcome.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

An Amazing BMW Purchasing Experience

By JohnX5 on 4/27/2016 at 7:26 PM. Helped by Chad Howard.

The experience was amazing, smooth, and stress free, from the beginning, to the driving away in our new 2016 X5 35 I. Gene was informed, and was able to explain very thoroughly, the safety recall program on our 2013 X5 35 i. Gene was very knowledgeable about the 2016 BMW X5i, which we selected, but was in production at the time. Gene was very precise, in describing the color of the vehicle, the trim level, the vehicle upholstery, and packages, on our vehicle, that was in production at the time. We have had wonderful, prior experiences, with Gene, in purchasing other BMWs, over the years. Excellent customer service from beginning, to the final paperwork!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best car buying experience ever.

By Newbenz on 2/22/2016 at 3:16 AM. Helped by Gene Hasse.

Gene Hasse made this car purchase the most enjoyable purchasing experience ever. My husband and I were both impressed with his product knowledge of Mercedes vehicles as Sale is a BMW dealership. He was very helpful yet not overbearing. Joseph was very helpful with our financing. We would definitely recommend Gene and Joseph at Sale Auto Mall.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Exceptional Buying Experience

By miss canady on 10/28/2015 at 7:47 PM. Helped by Jason Dove, Joseph Moss.

I purchased a 2010 BMW X3 from Sale Auto mall in June 2010. Due to an accident on 10/16/15 , I realized I needed transportation. Remembering the quality service received during my first purchase, I contacted Product Specialist Jaison Dove. I explained to him exactly what I wanted this vehicle to be. He was able to get me the information requested on the vehicle chosen. On Monday morning I entered the dealership, where I met Joseph Moss (Finance Rep.) we completed all required paper work within :30 min. I drove off in my 2016 BMW X3. This was a very quick and pleasant buying experience. I would like to commend Mr. Dove for his exceptional knowledge of the product purchased. Sylvia Campbell

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

At the end of the day, a good experience

By Jamesjr1959 on 9/14/2015 at 9:11 PM. Helped by Gene.

Jared in the service department and Gene in sales are both really excellent to work with. I was fortunate that my 2013 had no issues, but an older model I bought used on Ebay was well maintained by their service department.

I would recommend this dealer.

Overall Rating

1.2  

1   Customer Service
1   Friendliness
1   Overall Experience
2   Price
1   Quality of Work

Damages during service

By RSG on 12/20/2014 at 1:56 AM. Helped by Ramsey.

My car was in for service and the seats were damaged. The service rep took pictures and acknowledged the damage and told me they would fix it but the will not. They signed and indicated the damage on the receipt and took picture.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I called for an appointment and got in the day I called....

By Mzblonde on 8/20/2012 at 10:41 PM. Helped by Jared Hobbs.

I called for an appointment and got in the day I called. Jared Hobbs went out of his way to help me. The technicians were very thorough and had me fixed up in no time. Jared Hobbs actually introduced me to the service manager, Steve Harper, and he was great. I would recommend Sale Auto Mall for all your BMW needs.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The dealer was great I had the best visit ever to a BMW...

By reid on 1/22/2010 at 2:24 PM. Helped by Jared Hobbs Frank Clark Kayland Adams.

The dealer was great I had the best visit ever to a BMW shop. They are kind of a small town dealer but when you are there you get the full attention of everyone. The tech listened to my concerns and was very knowledgable of all the systems on my vehicle He fixed it right the first time and for a reasonable amount. I recommend this dealer to everyone.

I would recommend this dealer.