Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.8  
Friendliness
4.8  
Overall Experience
4.8  
Price
4.7  
Quality of Work
4.8  
Service
4  

Dealer Reviews

Show:  

Overall Rating

4.6  

5   Customer Service
4   Friendliness
4   Overall Experience
5   Price
5   Quality of Work

Great experience!

By cars12345wow on 11/21/2017 at 2:02 PM.

If you are considering buying a vehicle at this dealership, make sure you buy it through Samantha to ensure you have a good experience. My only complaint is that the used car manager George was really rude the first time I met him - to the point that I almost did not even want to buy my vehicle from this dealership. The only reason why I stayed was because of Samantha, and I am VERY glad that I only had to talk to George once.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

A great experience for our first visit

By ukeepilot on 11/20/2017 at 12:00 PM.

We wanted to express and say thank you to the sales team at Salerno Duane Infinity and especially Jose Canales. He was professional and courteous and we appreciate everything you did for us. Looking forward to working with him in the future.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2018 q50 t awd

By Awayb is currently gdz on 11/15/2017 at 1:49 PM. Helped by Kim kaslinget.

Excellent dealer everything went well from time the car was purchased to picking up car car was in great shape finance had everything ready to go and car features were explained well by Danielle salesman was responsive through whole process

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best car buying experience, ever

By PtK on 10/31/2017 at 6:58 PM. Helped by Dan Hatch.

I have never been more at ease while buying a car. The two Bills were so helpful. If one was not available the other would step in to accommodate me on my schedule. Once we narrowed it down, Bill Gusta made actually buying it pleasant, fun , fast and painless. Dan in finance was a great asset to the team at Salerno Duane. He guided me through the process with ease and was knowledgeable and informative. I had the chance to meet with just about everyone there from reception to service. I really can’t say enough. Infiniti, what a great dealership what amazing cars. I’m hooked. This is the only place to get my future cars.

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience

Professional Sales Team

By Al2017 on 10/29/2017 at 2:36 PM.

Of all the various dealers I visited, 4 in the area, Infiniti of Denville was by far the most thorough and professional in terms of understanding my needs and timely follow up! They asked a few brief questions when I first called and learning that I had a trade in, suggested that I could have the value determined while I did my test drive, the ONLY dealer to suggest/offer that right out the gate! Of the 4 dealers I visited or called only 2 followed up after our visit and test drive. I still have never heard back from 2 of the 4 dealers... While I ulimately choose to buy a different car... I wanted to recognize the great job done by Samantha and Jorge!

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Friendly, Simple and Quick

By DadOf4 on 10/20/2017 at 11:41 AM.

Good follow up and preparation to make the purchase process quick and easy. Took 3 young kids (12, 10 and 8) to the dealership for a test drive and he handled that very well. Did much of the documentation via chat and email so we didn't have to spend 3 hours at dealership.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Great buying experience

By JoeNJ on 10/2/2017 at 8:32 PM.

Professional service, very good value. I never felt like I was getting a hard sell. Phil took the time to understand what I wanted and needed, very pleased!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent, professional service

By Diego Navas on 9/8/2017 at 11:24 AM. Helped by Art Blenner.

From my initial contact to the delivery of my vehicle, Salerno Duane offered top-notch service. Everyone there is extremely professional and friendly. Art Blenner was excellent - he is very knowledgeable, not pushy and a great guy. He continues to follow up to make sure we are enjoying the vehicle. I would highly recommend this dealership to anyone looking to buy a car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

They earned all 5 stars!

By Arielle & Jason on 9/6/2017 at 5:03 PM.

From the moment I walked through the door, I felt welcomed and appreciated. I arrived 20 mins before closing time and you would have never known it based on how the salesman Phil dealt with me. I gathered the info I needed, and went home. Got a follow up thank you note for visiting and I texted Phil to tell him I would be back. I went back, went over the different option packages available, discussed the available rebates and incentives, and we had a deal. I scheduled a time to pick up the car, and they were waiting with open arms for us. The sales manager was a low-pressure type guy as was my sales rep. The delivery process was efficient and went as expected. Everything was explained, copies of all docs were handed over, they paired the Bluetooth to my wife's phone and off we went. Got a follow up call the next day to make sure we were happy and if we had any concerns. Totally professional at every turn!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Sales

By thomas,123 on 9/3/2017 at 3:53 PM.

Bill was nice and very patient with my needs to find a new vehicle. I had a lot of questions and he had all the answers. Thank you for your help!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Willingness

By thomas,123 on 9/3/2017 at 3:39 PM.

Allie is always there to answer anything! I have a long standing with this company and she always has a smile on her face. She is a great employee and she is great to see every time I come in for service, - Cathy Geffchen Venturini

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Certified Pre-Owned Purchase in June 2017

By beb0713 on 8/16/2017 at 5:26 PM.

Working with Bill on the purchase of my Q50 was a very enjoyable experience. He takes a no pressure, laid back approach which is definitely a welcomed change of pace in the car buying experience. He is thorough, knowledgeable and diligent with his follow up both during the decision process, and after the sale. The rest of the staff was very pleasant and accommodating, I would recommend Bill to family, friends, or anyone interested in driving an Infiniti. Overall fantastic experience. Brian.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great car, great price, great experience!

By SM512 on 7/31/2017 at 11:34 PM.

I worked with Kevin, who did not bother me with haggling or trying to cheat me. I came in knowing that I wanted a lease for a Q50, with a quote for a lease from another dealership. He immediately came up with a monthly cost that was $50 less per month! He found a discount provided by my company, and offered me the best deal available. He was also very thorough in his explanation of the lease terms. Overall, a great experience!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

QX60 Lease

By jcpawlik on 7/18/2017 at 3:16 PM.

I worked with Phil Drogon on a QX60 Lease. He was very helpful in answering my questions relative to the vehicle's features and pricing. Both he and the sales manager worked with me as far as the terms of the lease so that I was comfortable with where we ended up. Service was very timely, and we are very happy with the car.

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

No pressure, best price

By Logan on 6/28/2017 at 1:43 AM.

Appreciate the no pressure, friendly sales approach and they offered the lowest price I found in NJ. Was recommended by a friend and would definitely recommend to others.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2nd Infiniti from Kevin and 3rd Infiniti from Salerno Duane

By vmfldis on 6/27/2017 at 4:30 AM.

Man of his words and very friendly! Whatever he promises you over the phone or e-mail that's what you'll exactly be getting! Steven Walder he is also a very nice finance manager. Very straight forward and he never pushes you for additional protection plans that you think you actually don't need on your new car. There are few Infiniti dealerships around where I live that are so much closer than Salerno Duane but I don't even bother to visit them. It was well worth 35 miles drive thank you Kevin!

I would recommend this dealer.

Overall Rating

4.4  

5   Customer Service
5   Friendliness
5   Overall Experience
2   Price
5   Quality of Work

Friendly

By Old man Jr on 6/23/2017 at 11:57 PM.

Friendly and very professional sales person, was a big help that he was bilingual, the dealership in general is very nice and in a convenient place, the rest of the staff seemed friendly and helpful

I would recommend this dealer.

Overall Rating

4.0  

4   Customer Service
4   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

Friendly dealership experience

By Melkor on 6/20/2017 at 11:49 PM. Helped by Samantha Cannici.

It was a really pleasant to do business with Salerno Duane INFINITI. Christopher Galeano was quick with the responses and Samantha Cannici was cordial and really persuasive. Their prices are hard to beat. Would certainly recommend!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Friendly and helpful

By Coupe17 on 6/2/2017 at 12:38 PM. Helped by Steve Walder.

Attention and time provided by staff. To facilitate our choice of models, several Q60's were provided for us to test drive. Several of these needed to be brought from an off-sight storage location. As a result of this we were able to actually see and experience the vehicle we ultimately decided upon, the Q60 AWD RS 400.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By Adriano on 5/27/2017 at 9:48 PM. Helped by Samantha Cannici.

The experience was wonderful. Smooth and simple. Exactly how it should be. Phil and Samantha were great throughout the entire car buying process. Highly recommend the team!

I would recommend this dealer.