Dealer 2-Year Rating

Overall Rating

4.7 / 5
Customer Service
4.7  
Friendliness
4.8  
Overall Experience
4.7  
Price
4.6  
Quality of Work
4.7  
Service
4.5  

Dealer Reviews

Show:  

Overall Rating

1.0  

1   Customer Service
1   Overall Experience

Bad Customer Service and Follow Through

By JLD on 8/20/2019 at 7:23 PM. Helped by Duke Camey.

Buyers Beware - Let me start by saying I should never have bought a Honda from a Dodge dealership. Also, I live in Mandeville and drove to Baton Rouge to look at this car (about an hour each way) I purchased my used Honda CRV on Saturday, June 1, 2018. The car had a big deep scratch on the quarter panel the salesman (Duke) promised me they could get fixed. After I finished paying for the car, he handed me one key and told me to come back on Monday, June3, 2019 and they would have another key made and put an inspection sticker on the car at this point the “We Owe” sheet only had to fix the scratch on it , I didn’t know there was only one key yet. I took off half a day from work to drive back to Baton Rouge to get that done. Once there, Duke told me they could not have the key made that day but would order one and have it the next week when I came back in to get the scratch fixed. So, I took off work, drove one hour each way to have an inspection sticker put on the car. At that time, I made Duke add a key fob to the “We Owe” sheet. I take off another half day from work the following Tuesday, June 11, 2019, drove back to Baton Rouge to get there to find out they still did not have my key and I needed the bid scratch man and not the little scratch man that was there that day. Another ½ day wasted. He proceeded to give me the big scratch guy’s number so I could coordinate with him because he also worked in Mandeville. Two weeks later he was able to fix my scratch (which looks great by the way). Checked with Duke weekly on the key and it was still on order. On July 12, 2019 I called and asked for his manager and was transferred to Kim Guidry with whom I had to leave a message. He never returned my call so two weeks later I called and talked to Keith Vizinat the other used car manager. He proceeded to tell me he didn’t know why Duke would tell me they would issue a key for a brand other than Dodge but if Duke told me they would get me a key then they would get a key but first they had to get a new key guy because the old key guy did not work form them anymore. Well now it’s August 20, 2019 and still nothing, I called, and Duke is not there anymore and get transferred to voicemail with no return phone call. I am so fed up with this dealership! If it was a regular key it would be no big deal, but it must be programmed to sync with the car.

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Experience and fantastic

By Samanth567 on 8/16/2019 at 8:56 PM.

Dwayne Postell did a fantastic job helping my mom pick her new car Jeep Grand Cherokee from the time we got there to the time we left. He went above and beyond in showing us the different "buttons" in the Grand Cherokee that we were so lost on that most automobiles don't have in the previous years. Friendly, well experienced in his automobiles! I would definitely recommend my friends to go see him

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Wonderful service

By BrianandBrandy on 8/15/2019 at 12:04 AM.

Terry was a great salesman from start to finish made the purchase easy. Great service all around. Would recommend my family and friends to go stop by.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best buying experience ever

By mccalderone on 8/14/2019 at 3:51 AM.

Terry Belcher is a great guy to do business with. Just down to earth and no pressure sales. Would send anybody his way if they’re in the market for a vehicle!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Terry always does a great job at what he’s good at!

By Shane Crews on 8/13/2019 at 9:24 PM.

Terry has always met my needs on getting me in a vehicle that I like purchased 3 vehicles from him so far so if your in need of a vehicle Terry is the man to go to!!!! Thanks again for getting me riding in style.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Quick and painless!

By JEP on 8/12/2019 at 7:17 PM.

Terry was friendly and helpful. Saw the vehicle I wanted and he was great with the negotiation. We settled on an agreeable price and was in and out within about 1.5 hours. Thanks guys.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing service!!!

By 1rozwilliams on 8/8/2019 at 3:04 AM.

The service we received from start to finish was phenomenal! Terry and Dave were very nice and made sure we got the best deal they could offer us. I would definitely recommend these guys to anyone looking for a new vehicle!

I would recommend this dealer.

Overall Rating

1.8  

1   Customer Service
1   Friendliness
5   Overall Experience
1   Price
1   Quality of Work

Horrific Experience

By trentdang on 8/7/2019 at 10:32 PM. Helped by Tabbatha Collins.

In summary. 1. Made an offer on a car 2. Received racist reply 3. Got the "let me go and ask the boss" game. 4. Got the "what do we need to do to get you into this car" game. 5. Never talked to anyone in Senior Management even after requesting such, just sales managers. 6. Was offered $250 off.... ---- I was working with Jarrad via email and text to try and buy a Wrangler and after I made an offer, he responded with "Man if I could do $33, you don't think I would have told you that? Give me $33,750 and bring me some spring rolls and pho" (I am Vietnamese-American). Since this was obviously wildly inappropriate, I sent the dealership a message via FB to have the Owner or GM contact me. Jarrad called me back and apologized. Several hours later, Tabbatha the Internet Sales Manager called to say that the she had been asked to call me to apologize and asked me the details of our interaction (not sure why she didn't just ask Jarrad). She said she would speak to the Owner to see what she could do. Several hours after that... Jerry the Sales Manager called me to say he also been asked to call but had no details... Not sure why he also didn't ask Jarrad or Tabbatha. Jerry also apologized but couldn't turn off his salesman hat, consistently trying to *see what we can do to get you into this car* and in the end offered me ***$250*** off what Jarrad offered me. At that point I just wanted to get off of the phone. Needless to say, I would not recommend this dealership.....

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Fastest I’ve ever bought a new vehicle

By SETH.HENRY.SMITH on 7/25/2019 at 1:20 AM.

After shopping around and getting “rock bottom price “ at two other dealerships I walked in Salsbury and bought the same Jeep Cherokee with the exact sticker price and saved over $400. Easy smooth transaction.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Gus did a great job

By TIMSHARO1 on 7/24/2019 at 11:12 PM.

It was quick and easy. Gus did a great job and took care of everything that I needed. He went above and beyond to make this happen

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

6,000 mile oil change

By airtek181 on 7/24/2019 at 5:49 PM. Helped by Jack in service. Lee ortego, jeff cope..

You can't do any better, courteous, feel right at home. From one side to the other, give them a try. They do what it takes, and they care .

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Timothy Bracken

By BRACKBOY41 on 7/24/2019 at 3:43 PM.

My experience was a satisfying one. I’m and happy with my purchase. Jarrad Fontenot was a great help and so is my car purchase.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

Pleasant.

By FAULK13 on 7/24/2019 at 2:11 PM.

Nice new facility, very open and inviting. Convenient in-house facilities and refreshments. Did not like going back on Monday morning, after a Saturday afternoon purchase, to get an inspection sticker put on the vehicle. However, the Service Dept was courteous in getting the vehicle inspected.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience

By pepperwinn76 on 7/23/2019 at 11:56 PM. Helped by Dave.

Was thing about buying for several months, then I went online and there it was!!! I called it was available, I went in next day. Drove off.. Happy as a lark

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Car Buying Experience

By AKELLEHER on 7/23/2019 at 6:53 PM. Helped by Cecil Smith, Lee Ortego.

Cecil was very resourceful, and took the time to help me decide on the best vehicle for my needs. His patience without pressure made my car-buying experience less stressful, allowing me to actually relax and concentrate on making the right choice for me . Lee provided a stress-free financing environment, with solid recommendations. Overall, a great car-buying experience!

I would recommend this dealer.

Overall Rating

4.2  

4   Customer Service
4   Friendliness
4   Overall Experience
5   Price
4   Quality of Work

Great

By julius_patterson on 7/23/2019 at 5:54 PM. Helped by Mr. Brad.

Great service! Didn’t have to wait long for my vehicle and was given some good advice for the future services I will be needing. Over all Great experience

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

They made this easy and fast

By JERRYGUITREAU on 7/23/2019 at 5:51 PM.

They helped get the best deal on what we were looking for and interest rate they helped us get out of a bad situation with a car we had by advising us what we should do with it and get a better deal with a better vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2019 ram

By NLEONA10927 on 7/23/2019 at 5:38 PM.

Made it very simple and easy to make decisions wasn’t pressured great experience Victor was resourceful and patient throughout the whole process knowing I was dealing wit issues Frm the storm

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

DODGE DOESN'T DODGE IT; DODGE DOES IT!!!

By jocarcontractors on 7/23/2019 at 4:00 PM. Helped by Brad, Jack, Shelby.

Thorough, Efficient, Informative, Courteous It's always a pleasure allowing Salsbury Dodge to service my vehicle. I, especially, like the fact that my 1st and 5th oil change was free!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service

By jwild0 on 7/23/2019 at 3:53 PM. Helped by Jeep Service.

Brought my car in after experiencing horrible service with All Star Dodge, Jeep, Ram in Gonzales. Salsbury is so much better and friendlier. Great service, great prices!

I would recommend this dealer.