Dealer 2-Year Rating

Overall Rating

4.2 / 5
Customer Service
4.5  
Friendliness
4.5  
Overall Experience
4.1  
Price
4.1  
Quality of Work
4.4  
Service
2.1  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome Experience

By Juryman33 on 6/24/2018 at 1:55 AM. Helped by Keyvan, Brandon, and Gabriel.

My experience at Salt Lake Valley Jeep was awesome. Keyvan, Brandon, and Gabriel were such great people to work with and I would recommend this dealership to everyone. They went out of their way to take care of us and we will definitely be back! Thanks again!!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

JLU purchase

By Janet 123 on 6/12/2018 at 2:58 PM. Helped by The owner.

Not pushy, genuinely considerate of my financial needs and “desire.” The is definitely best dealership I’ve worked with. I’m going there for all of my modifications.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Loving our 2018 Wrangler JL

By Rob on 5/1/2018 at 7:10 PM. Helped by Corey and Randy.

The 2018 Wrangler JL’s are awesome but expensive! We assumed we would be buying ours from a discounter in Idaho or Nevada, but Corey and Randy cut us a competitive price, set up the order (which came in seven weeks), and were excellent to work with throughout. Bret in finance was equally efficient and pleasant. If you’re in the market for a Wrangler in Utah, you need to talk with Corey. We had a great experience with the SLValley team.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Sloppy service and even worse customer service!

By Adam on 3/29/2018 at 2:42 PM. Helped by Michael Tafur.

1. No communication during the repair, the advisor never responded to my text message 2. I left my car at 8.30, and waited till 4 pm be informed that it most probably won't be repaired by the next day 3. I was finally informed that the car was repaired on 5.20pm, while the service was opened only till 6pm 4. I requested a shuttle service to be able to get back to the dealership, but I was informed that the shuttle was not available after 5pm! 5. I had to get a cab and hurry up to pick up my car. I was at 5.45pm when I arrived. It took my technical advisor another 30 minutes to find my car. 6. When I got home I noticed some fluid on the floor under the engine. I opened the hood and looked into the engine bay. It was soaking wet with the coolant and the bottom pan had standing coolant on it! The coolant reservoir wasn't even filled up! 7. The top engine cover panels had scratches residues of white wall paint on them like if someone was rubbing them against a painted wall. 8. As of today, the coolant level is below minimum, and there is still some fluid on the bottom engine cover, so I need go there again. Draw your own conclusion about the work ethics of this place.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By toby levitt on 3/20/2018 at 7:37 PM. Helped by Bryson.

I had a great experience buying a new Jeep at Salt lake Valley. Bryson and the whole team did a great job. Will definitely go back to them again.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Corey Liddiard did such a professional job we bought 2 cars

By Father and Son on 1/18/2018 at 2:31 AM. Helped by Corey Liddiard.

Corey Liddiard did such a professional job we bought 2 cars on the same day and after only meeting him for the first time a few hours before. Everyone on staff was very knowledgeable, professional, and courteous. It was my 16 year old sons first car purchase but not his first visit to a car dealership. He not only found the car he wanted, but he sincerely felt like everyone was sharp and knew what they were doing which was refreshing after several other failed sales experiences. I felt the same and was able to get a fair trade-in on a car I've owned since 1996 so I took advantage of my own personal upgrade. The sales process and coordinated team work was very evident from the beginning and never skipped a beat. Even the young man who detailed the vehicles prior to us driving off the lot took a great deal of pride in his work. Father and son had a wonderful experience and will gladly refer anyone to Salt Lake Valley Jeep.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Terrible Service

By Britters on 12/31/2017 at 1:24 AM. Helped by Brandon.

We took our 2015 RAM in to be serviced - oil change and new air filters - when we got it back, the computer was still telling us to change air filters. My husband called the dealership and was told they got changed but the computer didn’t get reset. He drove to my family Christmas in Texas with it dinging at him every 2 mins - a 16 hour drive. We took it to the dealership in Plainview, TX and they told us the air filters were not changed. This is a pretty pricey service for it to not be taken care of. We currently have the old filters to prove they weren’t changed. Then tonight, we need to use the windshield wiper fluid and it’s not working. So we stop at a gas station, go to fill it up and it overflows. Turns out, the Valley Dealership our the wrong stuff in. This is absolutely dishonest servicing and we will be sure to let all our family and friends know not to use this place EVER! I do NOT recommend them at all! Save your headache and support someone else.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best experience in purchasing a car

By Esal49 on 11/30/2017 at 11:38 AM. Helped by Diego.

Diego the sales guy was pretty cool, the finance manager was very helpful. We went in with intentions of getting a used car but because of how good they work we ended up with brand new car with 18miles on it..great dealership

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Good job

By joefirefighter on 10/30/2017 at 8:09 PM. Helped by Olivia Buck.

they took good care of me. Olivia Buck did a great job with all aspects of the sale. very easy, painless experience of buying a new vehicle

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
5   Quality of Work

Very good feelings.

By muther999 on 7/12/2017 at 12:49 AM. Helped by Leo.

I had a very good experience and was pleased in every way possible. Leo was my salesman and he made me feel comfortable. I felt like they were giving me good advice and a great deal.

I would recommend this dealer.

Overall Rating

1.0  

1   Overall Experience

They don't care

By Ripped off on 7/2/2017 at 6:20 PM. Helped by Frank Lucero.

So they said they fixed my problem, and the next day i ended up at another dealer who outright told me salt lake valley screwed up my truck and it will thousands too repair it Now having to sue this dealer for damages Don't trust frank Lucero

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Amazing Service!

By 10Gorgoeous on 6/24/2017 at 8:33 PM. Helped by Brandon.

Today I came in for an appointment for my 2013 Dodge Dart on a safety recall. I am so impressed with Brandon who made sure everything was handled smoothly & also had my car cleaned top to bottom! What great service & thank you so much! That is the kind of service I want & appreciation was the best way to let you know. Keep it up Brandon!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New 2017 Jeep purchase

By John Cowperthwaite on 6/21/2017 at 1:37 PM. Helped by Reece Buck.

I found the Jeep inline, contacted the dealership, and got a better price than I could locally. I flew in from Denver, they got me at the airport, and within an hour the we had arrived, test drove it, and finish the paperwork. Knowing I was driving back to Colorado, they fed me a hamburger chips and a drink before I drove it home. Simple, no pressure, courteous experience. Thanks for not trying to dupe me with unnecessary add ons or fluff.

I would recommend this dealer.

Overall Rating

1.0  

1   Overall Experience

Scammed,, avoid these people

By Refund me on 6/7/2017 at 10:56 PM. Helped by Frank Lucero.

this service department had misdiagnosed my ram 2500 causing me to basically melt my entire exhaust system front to back totaling $11,000 in damage in only 200 miles After leaving their shop.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Nightmare experience, AVOID!

By Chad on 6/3/2017 at 4:23 AM. Helped by Dumb and Dumber.

Took my 01 Dodge Grand Caravan in. All I needed was the emissions passed. Said two items needed fixing, paid for those two items $614. Then all of a sudden they needed to do another $1200 repair, but couldn't guarantee the check engine light would go off if I did that repair. Van ran great before I took it in there. Said no to the repair, took van home. On way home van WOULDN'T Shift, ran at a way high RPM. Transmission started to smoke on way home. They told me it would drive back home, no worries. Tranny worked great before going in, drive home was a nightmare. Salt Lake Valley Dodge is a nightmare, take your problems elsewhere!

I would not recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Great Experience

By Jim on 5/19/2017 at 6:46 PM. Helped by Adrian.

We worked with Adrian. He is very motivated to assist and responds to questions quickly. We sincerely appreciate his professionalism and kindness in our purchase. Thanks!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Wiring problems

By earost1957 on 3/16/2017 at 3:43 PM. Helped by Wally, Jose.

We were traveling when we uncounted 2 problems in our wiring. We were going to be passing through Salt Lake City the next day so we called ahead to see if they could get us in for service and they did get us in first thing the next morning.The service advisor Wally was wonderful because he kept us updated on the repairs. The tech Jose was fantastic tracking down and correcting 2 wiring problems we came into the dealership with. I believe wiring problems are one of the most difficult problems to work on and Salt Lake Valley was the best dealerships we have been to. Very satisfied with service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience!

By tom78 on 2/22/2017 at 11:33 PM. Helped by Nate, Matt, Bret.

These guys treated me very well from the start. Ram seems to make an unlimited combination of packages. Nate knew every single one of them inside and out, he is incredibly knowledgable. I wound up custom building a 2500, and Nate and Matt helped advise me on what options wouldn't really make sense for me (they actually suggested I not purchase about $1800 worth of extras I thought I had to have :) They were very patient with me as I checked prices with other dealers for a couple of days, I hate haggling, but wanted to make sure I was getting the best price I could, and it was by far the best deal I could find (including out of state). Bret was another salesman that helped me during the process. He was also super knowledgeable and friendly. He had no financial interest in my purchase, but just wanted to make sure that everything was going well for me, incredible. Absolutely top notch people over there.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

These Guys Are Lights Out

By RobZ on 2/10/2017 at 12:28 AM. Helped by Kyle, Scott, Colt, Ghassan.

I recently purchased a Ram 1500 through this dealer. This was hands down the best car buying experience that I have ever had. Kyle was knowledgeable about the car, Scott was great to talk to while we waited for the paperwork and Ghassan was not only a great guy to talk to, but he was absolutely transparent in the financing process. I felt like the entire staff listened to my concerns and car needs, addressed those issues and over delivered in the car purchasing experience. I would highly recommend buying your next new or used car through Salt Lake Valley Chrysler Dodge Jeep Ram

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2017 Jeep purchase

By Rush2112 on 12/20/2016 at 1:57 PM. Helped by Kyle Hasslock.

I wanted a to purchase a manual 2017 Jeep Wrangler, and the only way to find the Jeep with the features I wanted was to special order it. I emailed 16 Jeep dealerships in northern Utah, Wyoming and Idaho and asked each dealership to give me their best, out the door price. Salt Lake Valley gave me the best price, and threw in 3 oil changes. I was happy with their service. Kyle was the car salesman that I worked with, and he was great. My only negative was the actual paperwork process with the in-house finance representative. I felt there was a lot of salesmanship (trying to sell insurance for an extra key ($250), extended warranty plans, insurance plans), with decisions that had to be made at the time of purchase, without knowing about these offers before hand. But it was nothing that I don't think you'd get from any other dealer. Very happy with my purchase.

I would recommend this dealer.