Dealer 2-Year Rating

Overall Rating

4 / 5
Customer Service
5  
Friendliness
5  
Overall Experience
4  
Price
5  
Quality of Work
5  
Service
3  

Dealer Reviews

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Overall Rating

5.0  

5   Overall Experience

Ashley and JC were great in assisting us with a new Jeep!

By TJ440 on 6/30/2019 at 2:05 AM. Helped by Ashley and JC. None of the above..

Even though Ashley is new, but with the help from JC, she did an outstanding job in providing information regarding our new Jeep Grand Cherokee Limited. We would recommend both of these young people to all who are in the market for a new vehicle. Thanks to both of them, we are enjoying our new car immensely! Tanya and Phil Jacques. June 29, 2019, at 9:58 PM.

I would recommend this dealer.

Overall Rating

1.0  

1   Overall Experience

The Worst Service!

By JT on 10/12/2018 at 7:42 PM. Helped by Service Department.

I made an appointment for a safety recall for a tailgate latch over 2 weeks ago for a 9am scheduled time. I asked they had time to also perform the 75K mile oil change service, they said they did have the time. I was there waiting with no updates from anyone for over 4 hours. At the end, they said that they did the 75K service, but didn't have the tailgate latch! They did not even complete the original thing that I had made the appointment for. But they happily charged $77.17 for a conventional oil change! The idea that it is ok to let a customer wait over 4 hours with a scheduled appointment, no updates, and at the end of it all not complete the original service requested is unacceptable to say the least!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Bought another vehicle

By Mitches11 on 2/23/2018 at 8:29 PM.

Very good service had exactly what I was looking for and Tom found it for me at a great price. I’ve been dealing with Tom DEsbois for the last 4 vehicles I bought at salvadores

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Thank you

By Bostonhockey1989 on 12/23/2017 at 12:56 PM. Helped by Mark.

Purchased 2017 Ram 1500 Rebel from another dealership. After driving the truck for 3 weeks, service air suspension pops up on the dashboard. I call down to the service department and speak with Mark. I expressed to Mark how upset I was considering the truck was brand new. Mark made sure I was able to get the truck in for service the very next day, Mark was extremely helpful in making sure my issues were addressed even though I did not purchase the truck from them. Mark called me towards the end of the day to update me on the progress on the vehicle. I came to the service center to speak to him in person. Mark introduced me to Mike who was working on my truck. Mike took the time to explain all of the tests he had performed and ensured he would get to the bottom of it. Mike located a wire that was not fully connected and this solved the issue while I was present. Mike when through everything a second time to ensure there will be no issues going forward. Mark and Mike made my first experience at Salvadores a great one. I know where my vehicles will all be serviced in the future. When the time comes to look for a new truck or car, I will be going to Salvadores. Thank you!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great customer service and value.

By Dianne Norton on 6/28/2017 at 4:08 PM. Helped by Matt Gledhill and Larry.

Everyone we interacted with was helpful and friendly. I told Matt G what our budget was and what we were looking for. Within 24 hrs, he had just what we wanted. From the time we walked in, took the test drive and signed the papers, we knew we were in great hands. Thank you to all who helped make this purchase easy and perfect. We will be back again!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By Jessie Burnett on 2/12/2017 at 2:20 AM. Helped by Larry.

The process was smooth and hassle free. Great deal I couldn't pass up. The service was excellent and the employees were very friendly😊 thankyou

I would recommend this dealer.

Overall Rating

4.2  

4   Customer Service
5   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

Clean Used Cars

By Dewey on 11/14/2016 at 11:57 AM. Helped by Nick Spagnola, Michael Giguere.

My wife and I went to Salvadore's to look for a new "used" car, as the vehicle I was driving blew a head gasket (SECOND TIME!). We dealt with Nick Spagnola, who was very helpful and knowledgeable! He helped make a tough experience (needing to find a car right away!) a little easier. Also Michael Giguere was helpful on the business/paperwork end of the deal! We would definitely visit Salvadore's in the future when shopping for a new or used vehicle!! Thanks for all your help!!

I would recommend this dealer.

Overall Rating

4.7  

5   Friendliness
5   Overall Experience
4   Price

Cab and Chassis

By mackie on 8/10/2016 at 10:28 PM. Helped by Nick Lanides excellant to work with.

My experience at Salvadore Chrysler Dodge was concise and to the point. Nick Lanides , Keith and Ed were great to work with. I wouldn't hesitate to do business again at Salvadore Dodge or send my Family and Friends there when looking to buy a automobile or truck ! Thank You for your Honesty and making buying my Truck a pleasure. Paul Lamoureux.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Exceptional Dealer

By Hellcat13 on 7/19/2016 at 10:33 AM. Helped by Dan LeBlanc.

I have been lusting over the automatic Hellcat Challenger since Nov. 2014, when I happened to recheck the internet for the 100th time. I found THE CAR at Salvadore Dodge. I contacted their "digital sales" lady IVY, and was able to establish that they in deed had the car and she gave me directions on how to find them as I live about an hour away. I met with their very personable salesman Dan LeBlanc who knew the car's specs very well, helped me strike the deal and kept me company while we waited for the insurance paper work go through so I could take my MEW baby home…LOL. While waiting for the insurance company paper work I was said hello to by Ivy; Steve, the owner of the dealer ship, its manager, and a lot of the staff. I felt like I had just been accepted by my new family "Salvadore Dodge". What a great Dealer and a very great car. Like Arnold S. "I WILL be back!"

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
4   Overall Experience
5   Price
5   Quality of Work

dodge 5500

By concrete55 on 7/6/2016 at 7:52 PM. Helped by Ivy.

Ivy was great to deal with when buying my new truck. Ivy heard there was a problem and got to the bottom of it and made the deal happen. salvadores is lucky to have her.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

They care about your business

By Daveydog on 6/24/2016 at 3:31 PM. Helped by Ivy H..

I wouldn't hesitate to do business with Salvadore Dodge (or any other of their makes- we've bought more than 1). They went above and beyond to get us into a Ram. They beat every other dealer around by a lot and made us an offer we couldn't refuse! They truly care about their customers and i appreciate that. Ivy H. Was awesome, excellent customer service.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

New Jeep

By alm991 on 6/16/2016 at 10:23 PM. Helped by Ivy Hollenbeck, nick.

My husband and I went into the doge to pick our jeep up after having it serviced and we were not happy. Went to go talk to the owner and Ivy happened to ask if we needed help, after we explained to her our situation she was quick to help us. She contacted the Jeep dealership right away and told us who would be helping us over there and how to contact them. She also worked hard at getting us to a price we liked and make sure we were happy with our purchase of a new jeep!

I would recommend this dealer.

Overall Rating

1.0  

1   Overall Experience

Worst customer service in the service department wouldn't r

By Ariel632 on 3/23/2016 at 9:20 PM. Helped by Mike the service department manager.

So my wife purchased a 2012 chevy cruze and months later under warranty still she brings it back with a few issues such as the heat isn't working properly the motor is making a ticking noise and they told her that the noise is normal for a 4 cylinder and it clearly didn't sound like that when we bought it but Mike the service manager treats women as if there stupid and the heater they said it needed some part and there was a $100 deductible so she paid it and its still exactly the same so she called to inform the issues but now he says it isn't covered off course Mike the perfect scam artist PLEASE EVERYONE dont waist your time and money they are the biggest scam artist

I would not recommend this dealer.

Overall Rating

3.3  

3   Customer Service
3   Friendliness
3   Overall Experience
4   Quality of Work

Poor response to recalls

By Sliderjon on 1/6/2016 at 6:02 PM. Helped by Eric.

Received a recall for my Caravan May 15, 2015 and called to make an appointment that day. Was told there was a large waiting list and that I would be called when my turn came up. Aug 30,2015 I called again and was told I was next on the list. Called again on Sept 15, 2015 and again was told I was next on the list and I would be contacted when the part came in. Jan 5, 2016 I visited Salvadore Dodge and demanded to talk to the service manager and gave my grievance. I was told the part was in Boston and I would have the service done on Jan 7, 2016. 8 months to fix a safety recall is unacceptable. Update: On Jan 7, 2016 the part was installed and works. I want to commend Eric, the service manager for acting promptly and resolving the situation to make my vehicle safe.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Car Buying Made Enjoyable And Affordable

By Richard and Roberta on 7/22/2015 at 5:28 AM.

My husband purchased a new Dodge Grand Caravan from Salvadore's several years ago. Every time he comes in for service, it's a pleasant experience. The entire staff is always courteous. We've been so pleased with the way we've been treated that we just purchased a 2015 Chrysler 200. Paul Morin was great to deal with and we felt the price of the car was reasonable. There are no high pressure sales tactics. We highly recommend Salvadore's for anyone looking to buy a vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Buying new truck

By Seals19 on 5/2/2015 at 2:16 PM. Helped by Pat sullivan.

after buying dodge trucks for years I wish I found Salvatore dodge 20 years ago pat Sullivan was great and made this purchase as easy as it could be.they went above and beyond to make me happy and would recommend them over any dodge dealer.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Bravo!!!

By Cheryle52 on 4/24/2014 at 1:03 AM.

We have purchased six vehicles at Salvatore and have had excellent experiences each time. The entire staff including parts and service is curtious, friendly , and helpful. No pressure at anytime. Our most recent purchase I was a 2014 Dodge Ram pickup . Our salesperson for our last two trucks was Russ Barry. He was extremely kind and helpfull and along with the assistant manager Paul, and Ed in finance our purchase was an enjoyable venture. We have and will continue to highly recommend Salvatore to friends and family and we will be back for #7 in the future. Two thumbs to everyone at Salvatore!! Fran and Cheryle O East Templeton, MA

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

When ever I call or E-mail, someone always gets back to,...

By gerrywiersma212999 on 1/24/2014 at 2:16 PM.

When ever I call or E-mail, someone always gets back to, and the problem is repaired, with all the professionalism that I would want, everyone there always say hi, have a great day, I could not be happier. I have recommended your dealership to many others, and I know of one person who is going to be down in the spring to buy a new pickup.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

No hassle Car buying experience! Randy took the time to...

By Tracyshawn on 1/22/2014 at 12:56 AM.

No hassle Car buying experience! Randy took the time to understand my budget, and was able to put my behind the wheel of the vehicle I wanted, a 2014 Town & Country, for a cost in my budget. He was helpful, knowledgable, friendly, and made our car buying experience smooth and simple! I would highly recommend this dealership and salesman to anyone!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Tom Grimes was wonderful in helping me get into a new...

By PFenn on 1/21/2014 at 3:12 PM.

Tom Grimes was wonderful in helping me get into a new car. Very understanding, friendly, and helpful. Overall it was a very painless experience. Since my purchase I have been in for servicing a few times and Nicole Roberts is so friendly and accommodating with scheduling and makes my life very easy. The last visit I had was scheduled through Nicole but I was greeted by Dave Arsenault in the service department. I was in and out of there in no time. I have already told a number of people what a great experience I have had with Salvador. Thank you, Pam

I would recommend this dealer.