Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
4.9  
Friendliness
5  
Overall Experience
4.9  
Price
4.8  
Quality of Work
4.9  
Service
4.9  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Overall Experience

Pleasant experience, great customer service!

By Duane123 on 5/26/2019 at 12:28 PM.

Just wanted to write a few comments regarding our recent experience in purchasing a used vehicle. Arthur was a great salesman for several reasons. First of all he was not pushy and overbearing but rather informative. He was not in a hurry to get finished with us. He was courteous and patient. We had several questions and if he didn’t know the answer he sought out someone who could help us. Thanks Arthur for helping us find a new to us vehicle!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Purchased new Pilot

By Quiltlady72 on 5/25/2019 at 9:34 PM.

We purchased a new Honda Pilot from Scott. He was the best. I’ve never had a better experience with a salesperson. We had a Honda before, and just knew we wanted the same again. Love Scott and Honda World!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Customer experience!

By arizona77 on 5/25/2019 at 5:18 PM.

We needed a help with navigation system and Solomon Sandalo was super helpful. Even though, we bought a car about 2 years ago, Solomon treated us with respect. He fixed the problem we had with connectivity to Honda link. He is very knowledgeable, professional, friendly, and polite. We are grateful for his help.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

great salesman

By 3tours on 5/24/2019 at 10:03 PM.

Was the best buying experience for a truck I have ever had. Speaking with Tom was like talking to an old friend. We were so comfortable that I had no problem sharing some personal info. He is very casual, laid back and never became pushy. Knowledgeable about the truck and willing to do whatever to make the sale a pleasant one. The only problem I could see for some people, is that the dealership now expects you to fork out a $500 deposit before you decide. Dumb. It did not bother me since I knew I wanted that truck but for those who are hesitant about whether they want the vehicle, it could be a turn off. Tom was upfront about it and he is honest to the core. If I ever buy from a dealer, it will be one where Tom works.

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

Very Happy

By jg4057 on 5/24/2019 at 6:04 PM.

John was very good at his job. He took excellent care, to make me feel like I was not just another number, responded to my questions and helped me feel that I got the best deal possible. Then followed up to make sure I was happy. Chase went through all the electronics and made sure I UNDERSTOOD all the layers of the information display. Excellent job guys!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

What a great experience every time!

By Chloe514 on 5/24/2019 at 3:42 PM. Helped by Debra and Nick are fantastic!.

I always have a great experience when I visit the dealership! The service is top notch! They know me by name and always work with me to get my car in and out as fast as possible! You all do a great job!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome Salesman and Awesome Dealership!

By N I on 5/24/2019 at 3:08 AM.

I had been to another dealer in Louisville that lied to me as they were trying to simply get a sale. I spoke with Eric and his sales manager at The Big Lot and they were honest and up front with me about everything and this immediately gave them the sale! Thank you guys!! I will recommend Honda World a d Eric to everyone I know!! You all have a customer for life!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Great Experience

By Chris P on 5/24/2019 at 2:14 AM.

We found the vehicle we wanted on-line, called Sam Swope to make sure the vehicle was still available since we were traveling from about 45 minutes away. We then received a phone call from Tom Seeforth who confirmed what time we would be arriving at the dealership. When we arrived Tom was ready for us and had the vehicle parked out front ready for a test drive. He was extremely personable during the test drive and just allowed my wife and me to talk, rather than "overselling" the vehicle like some salesman are guilty of. He also allowed us to describe what we were looking for and despite loving the vehicle we were test driving, he did make us aware of another vehicle that fit our search criteria that was on lot. Still, he was very careful to tell us he wasn't pushing the other vehicle, he just wanted us to know. I assured him we would look at it because it was our choice, nothing he was forcing us to do. We decided on the vehicle we test drove for our purchase and we were short on time needing to get to our daughter's 5th grade graduation. Tom was hustling to getting us in and out. His flexibility and professionalism were top notch. More importantly, after leaving the dealership I felt like we had bought a car from a friend rather than a salesman. We also had a great experience with Kent in finance, he's been in the industry for 30 years and puts things in a very plain and straightforward manner.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Ask for Eric!

By Sojourner on 5/23/2019 at 1:17 PM.

We traded in a vehicle. Even though both makes, the trade in and the vehicle we bought were not Honda’s our experience could not have been easier. Eric walked us through the entire process. We are very pleased.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Wonderful

By Copeland on 5/22/2019 at 10:49 PM.

I had a great experience! Leilani was very nice and helpful. Did not push me to get anything out of my budget. Long wait time.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience 👍

By Sguajardo92 on 5/22/2019 at 6:13 PM.

Everyone at the dealership was very helpful in getting me what I wanted at the price I wanted. I couldn't ask for a better experience :)

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By eddiedempley on 5/21/2019 at 12:07 PM.

I would recommend Honda World to any buyer out there. They are fast, friendly, and very knowledgeable. Ryan Anderson made the car buying process very enjoyable.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Great experience with our salesman Arthur

By ssha on 5/21/2019 at 5:47 PM. Helped by Connie Seiferid.

My husband and I came to Honda World unsure whether we wanted to buy an older used car for our teenager or buy a newer used car for us and pass down one of our existing vehicles. Arthur was very patient with us and worked with our financial needs to get us the exact car we needed. He even stayed late while we finalized our loan. Connie Seiferid, the Finance Manager was also professional, friendly, and took as much time as we needed. HIGHLY recommend!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent and top notch

By Nsmith on 5/21/2019 at 1:48 PM.

Damon has to be one of the most upfront and honest salesman I have dealt with in purchasing a car. He was dedicated in making sure all my questions were addressed, spent the time to look through all the options, and was straight forward about the process. I live in Lexington, Ky and drove all the way to Louisville to just buy the car from Honda World. But Damon took it one step further and personally drove the car to our house because I didn’t have the means to drive it back home that day. One word sums up my experience in dealing with Damon, “outstanding.”

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great buying experience

By JPBennett on 5/20/2019 at 12:36 AM.

Chris made our new vehicle purchase fast, easy and enjoyable. He was super easy to talk to, listened to what we wanted and gave us honest advice. we really appreciate all of his help and would absolutely recommend him to anyone looking to buy a car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Knowledgable & Helpful

By LydiaAnn on 5/19/2019 at 3:40 PM. Helped by Blake Beard.

Great & quick experience. I shopped around at a couple different non-Honda dealerships and was treated very differently, from trying to tell me I didn't need the features I wanted to ignoring me in the showroom. I was very happy with how every employee interacted with me, a friendly nod and smile goes a long way. I never felt pressured into anything I didn't want and I was treated with respect.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Expedited Purchase

By Janet from Cincinnati on 5/19/2019 at 11:34 AM.

I was referred to Honda World through the Costco Auto Purchasing program. I found the specific car I wanted, arranged everything necessary to purchase it, and then drove down from Cincinnati to test drive it. My salesperson, Chris Stromberg, was terrific. Before I left, he even got the front license plate bracket that Ohio requires (but Kentucky does not) mounted on the car for me. I was back on the road to Cincinnati in no time. I only wish I lived closer so that I could take easier advantage of the free oil changes and tire rotations that Honda World offers for 3 years or 36,000 miles after purchase. They do have a free limited lifetime warranty that I can use at any North American Honda dealer, so that may be very useful. I'm hopeful that I won't have any issues that require me to investigate it. I highly recommend Honda World and will shop there again in the future.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Quick in and out with a new car

By carguy22 on 5/18/2019 at 4:11 PM.

Was a quick and painless visit. Greeted and was out to the lot in no time. No pressure and found a great car that was above what I was looking for at a great price.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

B1 - in and out and DONE!

By Happyathonda on 5/18/2019 at 1:09 PM.

A great experience from start to finish; check in easy, customer service waiting room always is clean, plenty of fresh apples to snack on and a well used coffee maker; great amenities - shoot - even Paul walks through talking with customers, sharing laughs; makes you feel like you’re part of the business family - thank you!

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
5   Quality of Work

Service Rep was outstanding.

By Russ1949 on 5/17/2019 at 5:32 PM. Helped by Doug West.

Doug West was an outstanding service rep. The only negative was a couple of the parts for my 2010 Honda Pilot were out of stock. Doug advised me they would be in the next day (and they were). Everything that was estimated was correct and pricing was as expected

I would recommend this dealer.