Dealer 2-Year Rating

Overall Rating

4.2 / 5
Customer Service
4.4  
Friendliness
4.4  
Overall Experience
4.2  
Price
3.6  
Quality of Work
4.3  
Service
4.3  

Dealer Reviews

Show:  

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Excellent servicewe

By Mhernan on 7/14/2017 at 12:47 AM. Helped by Eduard Barkhudaryan.

We are very happy with the Honda Pilot we purchased at San Francisco Honda this week. The service we received was great from this young man. He walked us through the whole process from the beginning to the end. We really liked his friendly and pleasant personality. We really recommend him.

I would recommend this dealer.

Overall Rating

1.2  

1   Customer Service
2   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

bad service took too long more than promised time 😡

By Fuentes415 on 2/28/2017 at 9:47 PM. Helped by Aaron Wong.

2nd time this happens, takes way too long and I had an appointment. And no car wash 😡😡 i really used to like their service Not anymore 😡

I would not recommend this dealer.

Overall Rating

2.0  

1   Customer Service
3   Friendliness
1   Overall Experience
2   Price
3   Quality of Work

Still wondering

By mnmsf on 8/21/2016 at 10:58 PM. Helped by Adam Guzman, AJ Patterson.

The absolute worst. I had been leasing from them since 2001. At first, I really had very little need for any help, any customer service. There were a few problems with them not being able to get my insurance information even though I kept emailing to many different people there, mailed a copy and then finally had to come in and show them in person. My last two car experiences were the worst. I love Hondas and felt there might be some kind of loyalty since I had been leasing from them so long. Each of these last times I had to negotiate for hours regarding what I had to pay at signing as well as interest rates. I still do not know what they were doing. I have/had incredible credit yet they kept trying to put me in high interest rates with higher payments. However, the actions that have pushed me to write this are a couple really bad CS issues regarding both my last leases. I turned my car in yet kept getting tickets from Fastrak stating that I drove on the Bay Bridge avoiding payment. I had to seek them out to call for me and still never got word back. Three years ago. When I turned my Honda in this time (extremely early in March '16 though not due until Sept. and had to pay off the rest of the loan because I moved) I mentioned the tickets and was guaranteed not this time. Three tickets later, I tried leaving messages and even sent them to the manager. Finally I had to write the General manager. Back and forth after a few communications, he never returned my emails or calls. Now, I have received a bill for registration from DMV. I have sent 2 detailed emails and asking for proof of the return. I do not remember getting a copy so I have made the request. Nothing! Go to another dealer. Not worth it.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Professional

By HFCM on 4/18/2016 at 10:09 PM. Helped by Bobby Santos.

I received excellent professional service and consideration by the staff. I've had service done at this location since I bought the car in 1999 and it is still functioning extremely well. Thanks to all.

I would recommend this dealer.

Overall Rating

3.8  

4   Customer Service
4   Friendliness
4   Overall Experience
3   Price
4   Quality of Work

My recent Honda maintenance service.

By Principale on 4/16/2016 at 12:00 AM. Helped by Chris Tormey.

I am pretty satisfied with the Honda maintenance services provided for me. I was able to get my car back earlier then I had expected (an hour and half earlier).

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Burnt out Tail light and questions on recalls

By AJPSF on 4/13/2016 at 1:27 AM. Helped by Bobby Santos.

I needed a burnt out tail light replaced and had questions about a recall notice I received. I scheduled an appointment online quickly and easily for exactly the time that worked for me, and it was confirmed right away. When I arrived there was a huge line, but everyone kept me posted on how long it would take. Bobby handled my account and explained everything and looked up all the recall information for me. He was very friendly and personable. Called me to update me when he said he would, and had my car ready on time. Service here was great and convenient, as usual.

I would recommend this dealer.

Overall Rating

4.0  

4   Customer Service
4   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

Troubleshooting

By Bw1ton on 4/8/2016 at 11:23 PM. Helped by Bobby Santos.

For the past six weeks, I have seen the trouble lights come on and off. It usually are the VSA light and the BRAKE systems warning lights. I decided that it's best that to bring the car in for a diagnostics review.

I would recommend this dealer.

Overall Rating

4.2  

5   Customer Service
4   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

Scratches after service

By Funbear on 4/7/2016 at 12:43 AM. Helped by N/A.

I found some small scratches after the service of back up sensor installation. I found out those issues after I wash my car the next day. Other than that the service is good.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

They know what they are doing.

By Hatem on 3/23/2016 at 10:43 PM. Helped by Bobby Santos..

As my accord was serviced, they kept me informed about the progress regularly by phone. The waiting time was short when I dropped off the car and it was ready on time as promised.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Check up

By reluctant on 3/21/2016 at 3:48 AM. Helped by Rey.

I came for a check up. They checked it up. I spent more than I originally expected to spend. But I paid it. With a discount coupon.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

A++ Service

By Ron G SF on 3/17/2016 at 3:28 AM. Helped by Tommy Jung.

Once again I received excellent service from San Francisco Honda. Tommy was efficient and friendly checking me in and my car was ready earlier than expected. I can always depend on San Francisco Honda.

I would recommend this dealer.

Overall Rating

4.0  

5   Customer Service
4   Friendliness
4   Overall Experience
3   Price
4   Quality of Work

Service Experience

By steev on 3/16/2016 at 1:26 AM. Helped by Greg M.

Was good at explaining what needed done. And did return the car back within the time frame agreed to. And it was convenient to get to and close to public transit

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

I love SF Honda Service!

By Mary on 3/12/2016 at 7:34 PM. Helped by Greg Masangkay.

My Honda doesn't need servicing very often, but when it does, SF Honda always makes me happy. They have convenient hours, and an easy to get to location using public transportation. Their service consultants are friendly and competent, and always explain fully what they are going to do and why, what they will charge me, and when my car will be ready for me to pick up. My car is always ready on time, and runs great after their service. So why do I like SF Honda Service? It's reliable, like my beloved Honda.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Great Service at Honda SF

By newbird on 2/26/2016 at 11:22 PM. Helped by everyone.

Thank you Honda SF for making an unexpected sad circumstances into a better experience. The service I got was quick, friendly and informative. Also, the place was clean and inviting.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Great Service

By jmwillia01 on 2/10/2016 at 5:17 PM. Helped by N/A.

I took my car in for re-call and was dealt with on time and in a professional, manner. I would highly recommend the service at San Francisco Honda!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Service people are polite and knowledgeable.

By Nell on 2/4/2016 at 4:13 PM. Helped by Don't remember.

What I like the most about Honda service is that all you have to do is drive your car in and they have everything on the computer. They don't overdo the service items because it's all according to your mileage.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Excellent as usual

By dbcar on 2/4/2016 at 6:39 AM. Helped by Bobby, Rey, Aaron.

The nice folks at SF Honda know my car, advise me what needs doing, what I can put off till next time, and do the work well. Cost is usually about the same as the estimate, and they always communicate quickly and clearly.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Honda Fit Repair

By bready25 on 1/19/2016 at 10:33 PM. Helped by Tommy.

Car was misfiring and had it towed to this Honda dealership. Service rep Tommy quickly diagnosed my car and gave me the correct estimate. He also dealt with my 3rd party warranty coverage. Quick turnaround and notified me of completion. Will do business with again. Thanks!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Sales and service for accessories

By DjMaster2000 on 1/9/2016 at 2:19 AM. Helped by Ed ,AJ and Aaron.

Bought 2 brand new Honda cars for my teenagers yrs ago and now with grandkids I need a minivan and the Odyssey Elite was perfect. Sales and service was excellent, Was easy for me to decide. My wife was happy too.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Good service

By Iceblue on 1/2/2016 at 9:02 PM. Helped by Alison Chow.

Everything is good. Nice dealership, and response email really fast. Nice and polite salesperson. But financial APR is kinda high even i have extremely good credit score, and no Key-chain for my new car.

I would recommend this dealer.