Dealer 2-Year Rating

Overall Rating

5 / 5
Customer Service
5  
Friendliness
5  
Overall Experience
5  
Price
5  
Quality of Work
5  
Service
5  

Dealer Reviews

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Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Prompt. Friendly. Well done

By Patty 39 on 6/6/2017 at 7:37 PM. Helped by Natalie..

I was early for appointment (20,000 mi. service) but was gotten right in for the service. Service information was printed out for me & was completed promptly. Service rep (Natalie) was friendly and knowledgeable, as always.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service from Sandberg

By GitasDad on 6/1/2017 at 2:42 PM. Helped by Bill, Jack, Natalie.

Oh, no! Our Memorial Day weekend getaway was going well, till our SUV gave us a shock. Suddenly our 2010 XC60 was rough idling and showing scary messages. We drove it slowly it into Sandberg with fears of a huge bill after a long time in the shop. This was our first experience with them. We were well-received (even our dogs). Since we thought trading the vehicle on a later model might be the best solution, we talked with Bill and Jack in Sales. They loaned us a 2014 XC60 (we like that model) so we could get home and test drive a possible trade at the same time. We left our SUV for troubleshooting. The next morning I heard from Natalie in the Service department. Together we made a plan. Natalie kept me informed about results of diagnosis and options for proceeding. She was open to an additional test I requested. The work was done expeditiously and effectively. Communications and flexibility were excellent. Long story short, for a reasonable cost, our Volvo came back to life the day after we brought it in to Sandberg. What a relief! Our thanks to Sandberg Sales and Service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing customer service

By Daclas26 on 6/1/2017 at 2:00 PM. Helped by Dave, Natalie, Patrick, Dylan, Stephen.

Same day appointment, discounted price for synthetic oil, car wash. Friendly atmosphere at entire dealership that recognize value of personalized customer service. Been a Sandberg customer since 1987!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Feras & the Sandberg team are the best!

By alissaparadise on 12/17/2014 at 11:00 PM. Helped by Feras Abou-Zaki, Winston Felix,.

I have been a Volvo driver for over ten years, and had found a Mazda6 that made me want to make the switch. I came onto the lot, with it in my mind that this test drive was to prove to myself, I wanted the Mazda. Feras Abou-Zaki and I had chatted on the phone regarding my price range, what I was looking for in a vehicle and my interest in test driving a used 2014 S60. Upon my arrival I was greeted with a smile and firm hand shake by Feras. After offering me refreshments, we sat down and recapped our phone conversation. He kindly explained pricing on the 2014 I had been looking at, and an estimation of what my total amount financed would end up being. It made perfect sense after he provided me with additional information – I would need to spend more than desired on this car. To my surprise, he had really done his homework – he found a 2012 S60 that looked identical to the vehicle I was interested in and had it pulled up and ready for a test drive. I actually had fun on the test drive! Feras shared information about the vehicle, while getting to know me as well. I felt like he genuinely cared, as opposed to just trying to sell me a car. After the test drive, he inquired about questions and concerns rather than jumping into pricing. At this point, I was super excited about the car and wanted to talk numbers. Feras presented me with pricing information on the 2012 and the 2014 which painted a clearer picture, of what made the most sense for me. I wanted to let this information marinate and really take time in making my decision. Feras offered to let me take the vehicle overnight, and never once made me feel pressured to buy the car right then. I had decided this was the car for me and returned to Sandberg the next day. You cannot beat a perfect car at a perfect price. The whole Volvo crew (Feras, Winston, and the finance gentleman) really went above and beyond for me. The team made me feel like a VIP customer, even though I wasn’t buying the most expensive car on the lot. I walked away feeling great about my purchase, and even better about the deal. Special thanks to Feras, if it wasn't for him I probably would have bought the Mazda. Thank you so much!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service and great prices

By caitlinthornburg on 11/17/2014 at 1:02 AM. Helped by Feras Abou-Zaki.

My husband and I recently purchased a Volvo S60 from Sandberg Volvo and we had a great experience, from the knowledgeable staff to the negotiating process and the overall customer service. We came in with very specific criteria for our next vehicle and they found us a car that worked perfectly and we absolutely love it!! We felt like we got the best deal and we were treated with respect and weren't pressured like past experiences as other dealerships. You should feel comfortable with such a large purchase, and Victor and Feras really did that! We would recommend this dealership to anyone, this is a stand-up place.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

A PAINLESS AND FLAWLESS EXPERIENCE!!!!! Steve Haas...

By robert555 on 1/6/2014 at 1:03 AM. Helped by steven Haas.

A PAINLESS AND FLAWLESS EXPERIENCE!!!!! Steve Haas helped guide us through our transaction with absolutely no pressure. I highly recommend this dealership. This is our 4th Volvo and they gave us a very fair trade-in value on our 2014 XC 60. The best part - we absolutely love our new Volvo!

I would recommend this dealer.

Overall Rating

1.3  

1   Customer Service
2   Friendliness
1   Overall Experience
1   Price

The dealership refused to honor and ship an order for an...

By mprotono on 8/9/2013 at 5:55 AM. Helped by David Bushnell.

The dealership refused to honor and ship an order for an accessory part because they claimed that the published web price was in error. The price was changed on the web site AFTER the order was placed and confirmed. But they still refused to ship it unless the price difference was paid. The difference between the published price and the corrected price was $42. The cost is small, but they paid a higher price in loss of customer confidence.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My wife and I decided to purchase a XC 70 T6 AWD and...

By Uhrichdw on 12/30/2012 at 4:51 AM. Helped by Todd and Sam.

My wife and I decided to purchase a XC 70 T6 AWD and after dealing with 5 Volvo dealerships we chose Sandberg Volvo in Lynnwood. We live in Olympia and based on the service provided on the phone and emails we decided on Sandberd Volvo in Lynnwood. We were fortunate to have Todd field our calls and emails and he never made us feel rushed with our questions. He found the Volvo we wanted in the color we wanted and coordinated with another dealership to get the requested vehicle. We got the platinum series with the BLIS system. The turbo is awesome and after having two Audi cars I can say the 300 horsepower turbo with the sport mode blew those cars away. I also got the 50000 mile/5 year maintenance plan and was offered 100000mile/10 year maintenance plan for an additional 9 dollars a month which I took advantage of. The sales manager, Sam Hung was equally service oriented and took great care of us and helped set up our phones and navigation system and gave us a great tour of our new XC 70. I was referred by a colleague who lives in Chehalis who purchased two Volvos in Lynnwood Volvo. We had completed this purchase with a very active 33 month old. The walk through and vehicle orientation was completed individually so we could take turns watching our daughter. Double the time spent with us without feeling rushed. The Sandberg Volvo dealership in Lynnwood also has a kid friendly and well stocked playroom. I highly recommend this Volvo dealership looking for exceptional and genuinely friendly service. Look for Todd and Sam to make your next Volvo purchase hassle free. Plus get the Costco pricing if you are a Costco member.

I would recommend this dealer.

Overall Rating

2.0  

1   Customer Service
3   Friendliness
1   Overall Experience
4   Price
1   Quality of Work

BUYER BEWARE! Do NOT buy used vehicles from them. With in...

By JessTryg on 8/24/2012 at 8:20 PM. Helped by Josh Wilson.

BUYER BEWARE! Do NOT buy used vehicles from them. With in 20 miles of leaving the dealership we have a dead battery, a check engine warning and a non functioning Navigation system/radio. Their reply is we should have bought the extended warranty (which they did NOT offer to sell us). I realize it is a used vehicle but they would have had to jump start the car for our test drive so they knew there were problems.

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

We went out of our way, many times, to take our car up to...

By Tracy Romo on 8/18/2011 at 1:49 AM. Helped by various.

We went out of our way, many times, to take our car up to this Lynnwood dealership for service. They were honest, fast, and polite. Highly recommend them.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My wife Sandra and I have been a customer since 1986 and...

By bhachler on 3/15/2011 at 9:39 PM. Helped by Dave Bushnell, Natalie, in Service Jim in Sales.

My wife Sandra and I have been a customer since 1986 and we are very pleased with the service received on our vehicles and also the honesty displayed by the service department. My wife has always been treated fairly and all repairs have been fully explained to her prior to any work being completed on the car. The rating given on this survey is for the excellent service we have received in the past 25 years. Barry and Sandra Hachler

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

We bhave been doing business with Sandberg for the past...

By easyed on 1/14/2010 at 6:39 PM. Helped by Tom Schroeder, Natalie and Dave.

We bhave been doing business with Sandberg for the past ten years. They have been nothing short of excellent in all respects. We have purchased two Volvos from them, 2000 S80 T6 and most recently a 2010 xc60 T6. Therir pricing was very competitive.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

DO NOT BUY CARS FROM HERE! Scam artists, buy bad cars...

By chet on 3/11/2009 at 7:57 PM. Helped by sales manager, so rude and hung up on me.

DO NOT BUY CARS FROM HERE! Scam artists, buy bad cars and resell them to unsuspecting customers. Hung up on me when I called on my warranty as my car didn't start the day after I bought it. Cost me $6,000 to fix. RUN, RUN, RUN away. they won't help you, don't sign any 'as is' paperwork from this scum. good luck, you will need it

I would not recommend this dealer.