Dealer 2-Year Rating

Overall Rating

4.5 / 5
Customer Service
4.6  
Friendliness
4.6  
Overall Experience
4.4  
Price
4.5  
Quality of Work
4.6  
Service
2.1  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome Experience

By VW EOS on 6/21/2018 at 2:41 PM. Helped by Marvin Oliver, Iliana Mielcarek.

I recently had the best car buying experience through Sandy Sansing BMW in Pensacola! My initial contact was with Internet Sales Manager, Iliana Mielcarek. Iliana was very responsive to my online inquiry. When I arrived at the dealership, she introduced me to Marvin Oliver who assisted me with the test drive and through the rest of the sale. I highly recommend Marvin and this dealership who take customer service to a whole different level. I will always look here first when I'm in the market to purchase a vehicle from here on out.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Sensible & Swift Sales

By BMW X3 M on 4/4/2018 at 4:56 AM. Helped by Wendy Fitch.

We had a very smooth experience with Wendy Fitch. She was consistently helpful and fair, and she was pleasant to work with. All in all, we are very satisfied with going through the processes with Wendy!

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

Great Experience

By BMW X3 on 4/1/2018 at 9:15 PM. Helped by Wendy Fitch.

Great car buying experience at Sandy Sansing BMW. Wendy Fitch treated me very well. She answered all my questions, showed me all vehicles I wanted to look at and explained the different features. No pressure type sale. Will recomend anyone interested in a BMW to contact her.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Barry Brown salesman

By Jacobnlexi on 3/31/2018 at 10:52 PM. Helped by Barry Brown.

Thank you Barry for always being helpful. Thank u for my SUV! I will come see us again next car buy! You are awesome! Thanks!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New car

By regcamjul3 on 3/31/2018 at 10:39 PM. Helped by Barry Brown.

Worked with Barry on my new car purchase, as always he was very helpful and professional. If anyone i in the market for a new or used car please give Barry a call.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New car

By Patg52 on 3/31/2018 at 10:23 PM. Helped by Barry Brown.

Barry Brown helped with the purchase of my new car. I will recommend Barry to anyone in the market for a new/used car. Thank you.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Purchase of a new 320i

By jimparsons on 3/31/2018 at 3:51 PM. Helped by Wendy Fitch, Neil (finance guru).

We had purchased three cars in the past from Sandy Sansing BMW, and wanted to trade in a Z4 convertible for a larger sedan. Wendy Fitch helped up review the facts on several models we viewed on the lot and discussed the financial aspects of the trade. We were very pleased with her assistance throughout the process.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Return buyer

By Beemer435 on 3/31/2018 at 10:18 AM. Helped by Wendy in sales,Dylan in service.

Superior product sold by professional staff. Service staff goes beyond what’s the minimum and provides true “service” , not just time wasting appeasement. Friendly and knowledgeable staff makes buying multiple BMWs here pleasurable , not something to be dreaded. Wendy in sales and Dylan in service are amazing. Went in for service on my Z4. Left with a 435i Gran Coupe AND the Z4 serviced!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Used M235

By Barry M235 on 3/31/2018 at 3:19 AM. Helped by Barry, Joe ,Wendy.

As usual was a very professional experience. I have had dealings with the staff over 20 years and the GM, Joe Rowell, you have there is an honest straight forward individual and makes me want to buy cars from you. Definitely felt I mattered. Thank you

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Quick & Painless

By gatorARNP on 3/31/2018 at 12:36 AM. Helped by Wendy, Sarah.

I had a great experience with Sandy Sansing BMW. They were very responsive and made the car buying process entirely seamless. I had previously visited a different BMW dealership and was very disappointed so it was very refreshing to have such good customer service. Wendy was fabulous to work with and Sarah was incredibly helpful. I would definitely recommend them if you're in the market for a new car!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Resplendent!!

By BJW on 3/30/2018 at 11:55 PM. Helped by Randy Johnson and Joe Rowell.

Randy and Joe did an amazing job assuring everything I needed and requested was handled appropriately and smoothly. I have no reservations recommended them and plan to refer others their way in the future.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Used vehicle

By Mariagr on 3/26/2018 at 3:30 PM. Helped by Sarah Shively.

My husband and I bought a used ram truck which was a trade in from this dealer and Sarah was a pleasure and easy to work with!

I would recommend this dealer.

Overall Rating

2.0  

4   Customer Service
3   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Ridiculous

By The Machine on 2/24/2018 at 2:22 PM. Helped by Cathy Haley, Service Manager.

I have a BMW that was purchased from a different dealership under the certified pre-owned program. This vehicle developed an oil leak and was taken to Sandy Sansing for repairs. The repairs was over $600.00 dollars. In just a little over a year the leak came back. I opted not to repair it at this point and just checked the oil and drove the vehicle. A couple months later the vehicle developed a lifter problem and I had that repaired. During the lifter repair the valve cover had to come off and the leaking seal was replaced. Miraculously the leak came back again about a year later. By then I was so frustrated that I just drove it anyway. I finally took it to another repair facility. They called to tell me that the plastic valve cover had a piece broken out of it and had silicone applied over this area. There are at least 2 different colors of silicone on this. I confronted Sandy Sansing over this issue and was told that Sandy Sansing would not do something like that. Sandy Sansing was the only people that worked on this vehicle and they had the broken cover off of the car at least twice. I have no reason to believe that they are telling me the truth. Based on the evidence that I have in my possession these people cannot be trusted.

I would not recommend this dealer.

Overall Rating

4.8  

5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Expert Service from your Sales Representative

By dksweet on 12/27/2017 at 12:07 PM. Helped by Joe in fiance, a sweet young lady who recently started in the office warrantees, etc..

I am giving Wendy Fitch, your sales representative, the highest grade of service possible. From the moment I me Wendy I felt confident and relaxed. She has the personality that you trust. She was very knowledgeable and patient. I would highly recommend her to my friends who are interested in a BMW and will contact her when I am ready for a new car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By stormiewallace on 12/23/2017 at 7:06 PM. Helped by Marvin Oliver.

I have leased 3 cars from Sandy Sansing BMW and had a great experience each time. Marvin Oliver is my salesman and he is fantastic. He really listens to the customer and works tirelessly to ensure that they are satisfied. I recommend Sandy Sansing and specifically, Marvin, to all of my friends!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Tommy Holland found my perfect car!

By calavera20 on 12/23/2017 at 7:25 PM. Helped by Tommy Holland.

Tommy Holland found me the perfect 335i and made my purchasing experience at Sandy Sanding BMW simple and quick! Go see Tommy for your next used/new BMW!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best car buying experience ever

By JPRolo on 12/23/2017 at 6:28 PM. Helped by Marvin Oliver.

My experience with Marvin Oliver was hands down the best car buying experience I have ever had with a dealership. He found me a vehicle that had the features I needed while still maintaining my budget. At no time did I feel like he was trying to sell me something that I didn't want or need. The entire sales team has been friendly, professional, and not pushy when I go in. The maintenance team has done a great job on my vehicle service as well. I highly recommend this place and I will definitely purchase my future vehicles from Marvin and the Sandy Sansing BMW team.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Awesome service

By 88Sbfnascar on 12/21/2017 at 5:29 PM. Helped by Marvin.

Marvin our salesman was amazing. Made getting a new vehicle simple and easy. Awesome service. Would highly recommend working with Marvin. We will be back.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

First time Car Buying at Sandy Sansing, I Like!!!

By Not my first BMW on 12/17/2017 at 5:56 PM. Helped by Marvin Oliver.

Couldn't have asked for a better car buying experience! Not a fan of buying cars, don't appreciate the typical sales pitches, pressure and the after feeling of not getting the best deal. Gotta say, I didn't get any of that at Sandy Sansing! Working with Marvin Oliver was comfortable and I know I ended up with what I was after. Marvin was exceptionally knowledgeable and accommodating to our requests. He answered all our questions and concerns and made the overall experience painless. So far, we feel very good about the whole process!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience!

By Seide on 12/16/2017 at 6:22 PM. Helped by Marvin Oliver.

I have worked with Marvin multiple times and each time has been a pleasure! His knowledge and customer service skills are wonderful. Keep up the good work....

I would recommend this dealer.