Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
4.9  
Friendliness
5  
Overall Experience
4.9  
Price
4.8  
Quality of Work
5  
Service
5  

Dealer Reviews

Show:  

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

Happy Customer

By C. Lieberman on 7/28/2019 at 4:42 AM. Helped by Michael in Finance and Steve who showed me all the bells and whistles after I bought the car!.

Went in to just test drive an A6 Quattro and it was such a great car, reasonably priced I ended up buying it! There were several models to choose from and the dealership was welcoming as was the staff. Chicago Joe was honest, knowledgeable and helped us make a fair deal from beginning to end. Follow through on Finance by Michael and later Steve in customer service made it a fairly seamless, comfortable process (as these things go). Worth the trip to Santa Monica.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Awesome car buying experience. Chicago Joe is the man

By Marir on 6/27/2019 at 2:04 AM.

Great experience from the time I stepped into the store. From joe greeting me to getting to know what it was I really was looking for and all the way till the End when I got the keys to my new Audi A3. Never thought I would have this experience at a car dealership See Chicago Joe If you go Mari R

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

The best - Joe Ghandour!

By JR on 6/20/2019 at 5:28 PM.

Chicago Joe went way above and beyond to find "my perfect car". The most pleasant experience with any car purchase. He is a super star.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great

By Xin on 6/10/2019 at 12:40 AM.

Joe is a nice seller and explain the car very professional. He makes me fell conformation during the process. I really recommend Joe when buying the car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Straight forward and friendly

By 2016CPOQ5 on 5/30/2019 at 9:51 PM.

Chicago Joe over here at Santa Monica Audi was the first person I came to when searching for my Q5, and after taking the time to visit a number of other dealerships I returned to SM and bought my car from Joe. He was incredibly helpful, friendly, and got me the absolute best deal out there. I would one hundred percent recommend anyone even thinking of buying an Audi to go speak with Joe. He’s a no pressure, honest, and straight forward guy who’s going to get you into the exact right car for your needs. This was far and away the best car buying experience I’ve ever had. Thank you Joe!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Great experience buying a used car

By Mer on 5/19/2019 at 5:40 PM. Helped by Cheiqk in Finance was also a pleasure to deal with and made the process fast and easy..

The guys at Santa Monica Audi are great! Joe Scheible sent me an email notifying me that the price had dropped on the car. When he learned he wouldn't be there when I arrived, he reached out to Joe Ghandour to take care of me. And indeed he did! The whole experience was hassle free and I walked away with the deal I wanted. And Joe Ghandour made sure the process went quickly so it wan't an all day affair. I'd recommend Joe G, Joe S. and Santa Monica Audi to everyone looking for a used car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing

By Rm19 on 5/14/2019 at 1:29 AM.

First of all I would to say that if I can give 10 stars I would. Joe was truly amazing. He made sure I got a good deal and explained to me every single detail in the car. I’m beyond happy, it was such an amazing experience that I can’t not wait to go back and buy another car. Everyone was so nice, I even got tacos. I will recommend this place to friends and family. 😁

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great purchasing experience

By HPHPHP on 4/15/2019 at 5:17 PM. Helped by Crystal (phone receptionist).

Santa Monica Audi markets themselves as a no-pressure dealership. My experience definitely reflects that. Joe Ghandour is a very experienced salesperson and he was very friendly and helpful with my purchase. If he is your salesperson, you are in good hands.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fast and fair.

By AudiA4Foo on 4/5/2019 at 5:29 AM.

Immaculate car as advertised. Price as advertised. No sneaking in fees. Great staff, Chicago Joe is great. Michael at financing also great. Great selection of cars.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Easy dealings

By Natacha on 3/31/2019 at 3:23 AM.

Service was great. No hard sale or trying to up sell us on stuff we didn’t need or want. I recommend this place to others

I would recommend this dealer.

Overall Rating

4.4  

4   Customer Service
5   Friendliness
4   Overall Experience
4   Price
5   Quality of Work

Breaking the Sleezy Stereotype

By Halesg15 on 3/26/2019 at 10:13 PM.

I test drove a LOT of different types of cars at different dealerships and somehow always ended up back at Audi. Joe was an amazing car salesman that did not try and force any decisions on me. He was very empathetic and answered all my questions. I had to deal with a lot of sleezy car salesmen at other dealerships and it meant a lot to me to have someone like Joe I could trust, especially as a woman.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Got what I was looking for!

By Jm on 3/23/2019 at 6:52 AM.

Great buying experience! Highly recommend! Test drive two vehicles and Joe delivered ultimately delivered on the right price. Thank you for a very good experience!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience

By MelissaRGL on 3/15/2019 at 5:24 AM.

Joe was great very nice and friendly, made the experience very pleasant. He made sure to stay in touch while we thought about the purchase and was very understanding. Gave us all the info needed to feel comfortable in making the right choice for us. Hazel was also great very friendly and very nice. Took her time with finances to make sure that we got the best rate possible. She was very thorough in going over everything I was signing and made sure I understood it. Overall was great experience

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Exceptional Customer Service!

By Audi Q3 on 3/15/2019 at 4:53 AM. Helped by Steve.

Chicago Joe was friendly, incredibly knowledgeable and unbelievably kind. Fortunately, I asked him if I was in the right place, he said yes, and the rest was magic! His sales approach was like nothing I have ever experienced and honestly it is something that needs to happen more. He was not your typical “pushy” car sales man. He took a real interest in what we were looking for and listened to our concerns and answered our questions. I could not have asked for a better person to walk us through the journey of purchasing this car. We then meet Roobik, the Manager, and again was pleasantly surprised at his approach and kindness. I felt like we were talking to old friends just catching up with the bonus of leaving with a new car. Our financial team Hazel and Michael were delightful and patient. I could not believe how pleasant it was to do the paperwork. Then we were handed off for our tech lesson with Steve. He walked us through all the bells and whistles of our new car and that was just the icing on the cake of a wonderful day. I loved meeting every single person from beginning to end and could not believe how great our experience was. I can sum this experience in one sentence and that is, it was the very best car buying experience my family and I have ever had, so much so, that I am considering buying my next car from this particular dealership based on their exceptional customer service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service

By Francis Santore on 3/14/2019 at 4:55 PM.

Overall a quick and easy experience purchasing a used car that is in great shape. Joe was extremely friendly and helpful when it came to showing the car and guiding me through the purchase and finance process.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Go see Chicago Joe!

By Vaq100 on 3/13/2019 at 7:35 PM.

Joe takes a caring, friendly and efficient approach to help you navigate finding the right car. He’s knowledgeable, takes his time and isn’t pushy. He’s also a foodie so ask him for recommendations on places to eat :)

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent overall experience!

By Juliginer1 on 2/10/2019 at 11:51 PM.

Joe was really great from the beginning! There was absolutely no haggling, just straight to the point. Just a really great overall experience and j wiuod reccomend Santa Monica Audi to any if my friends and family for their friend and great customer service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding parts dept, service dept, and sales dept!

By Dave Clanton on 5/8/2018 at 5:38 PM. Helped by Tammy.

My wife and I were impressed time and time again by Santa Monica Audi, most recently by Tammy in the parts dept when she helped us order roof carrier bars and cargo carrier for our Q5. We were previously impressed by the service dept and our 10K service and before that we were impressed by the sales dept when we purchased our Q5 last year.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New A3 etron!

By Bigrig on 10/2/2017 at 4:34 AM. Helped by Helen, Edgar.

I walked into Santa Monica Audi dead set against buying an Audi and, thanks to Helen, bought one the next day! Helen is knowledgeable, patient, warm and gentle - not pushy at all. And she got the sale! I'm so happy with my new car!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing , everyone was so helpful and knowledgeable.

By Fitzholt on 8/1/2017 at 3:00 AM. Helped by Devin Manassa.

I was very welcomed and explained everything I needed to know . Devin was very personable and understanding of our needs and budget . I was very comfortable with my purchase and felt secure I did the right thing . Thank you

I would recommend this dealer.