Dealer 2-Year Rating

Overall Rating

5 / 5
Customer Service
5  
Friendliness
5  
Overall Experience
5  
Price
4.8  
Quality of Work
5  
Service
4.9  

Dealer Reviews

Show:  

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Service is perfect. Facilities not.

By alexit on 10/10/2019 at 4:12 PM. Helped by Mario.

Cramped 20th century quarters. The whole thing is in desperate need of demolishing and building a brand new dealership w/service on the same square footage. Mario and associates should be awarded a medal of honor for being able to do their job properly and professionally in those conditions. Will return for best customer service. Alex

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service Advisor Greg

By MAK on 10/7/2019 at 7:50 PM. Helped by Greg Saray.

Greg took care of the issue and waited for me to get to dealership to go over everything. Problem was solved and I left very happy.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great service!

By Jeff on 9/25/2019 at 2:40 PM. Helped by Mario Rea.

I brought my 2017 Expedition in for service and my service advisor was Mario Rea. He gave me an estimate for oil change and multi-point inspection. When I asked if the vehicle needed anything else, he said it might need 2 air filters but he would have the mechanic check them before he replaced them. When I asked if I could get a spare key made, he took care of it. I am very happy with the service at SM Ford. Mario Rea is courteous, efficient and professional. The total bill and wait time were what I was told they would be. Great job by all. Thanks much!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience

Brett Howard

By Pete on 9/4/2019 at 12:09 AM. Helped by Sales : Brett Howard.

Brett Howard did an outstanding job,. He was helpful and thorough and very professional. We like the car and Brett made the process of buying it easy. He was very service oriented, always available on the phone and followed up regarding the handful of questions which we had. Well done. Pete Blackman

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service

By Markmandelmd on 8/5/2019 at 7:23 PM. Helped by Greg Saray.

Good intake with short wait to see Greg the service advisor. Finished on time and looks like a well done job.Disappointed on my initial visit last year but quite pleased this time

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Treated very well easy to work with

By Howie on 7/24/2019 at 5:49 PM. Helped by Howard.

Salesman was very helpful listening to my needs I was happy i feel we both got what we wanted Treated well by all staff car was ready on time and looked great

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Lincoln 2016

By Deborah Fitness on 4/24/2019 at 7:45 PM. Helped by Wayne, Danny, Daniel and the technical people...the men that take my car to the garage for repairs all ddq.

I have gotten 2 cars from this dealership. They have been exceptional. My car is my work therefore everything is time sensitive. They have always met my time challenges and the car was received and performed without a hitch!! Thank you 😊

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

It is always wonderful to take my car for service

By Sherlock Boo on 1/10/2019 at 4:53 PM. Helped by Mario, Wayne.

When I come to Santa Monica Ford it is always a wonderful experience. From Mario to the ladies cashier to the men that bring you your car 🚙 They are professional and always greet you with a smile.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Easies car buying experinence ever!

By denlito on 11/27/2018 at 7:37 PM. Helped by Aaron Weeks.

My sales rep, Aaron Weeks was amazing. He is so knowledgeable regarding the Ford products. His patience really helped with the process too. There was never any pressure from him. He helped me to narrow down my choices and presented valuable information to help make a decision on which car made the most sense for me. Aaron was very helpful too in the process regarding the lease. He explained all the features of my Escape which enabled me to quickly learn the car's functions. Overall, all salesman should be like him. Santa Monica Ford is very fortunate to have someone of his caliber at the dealership!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My 3rd car with SM Ford for a reason! Great people!

By Amy on 11/23/2018 at 4:49 PM. Helped by Howard, Bob.

I have decided to return to Santa Monica Ford for my 3rd car for a reason, great people and continuity of care. While I probably could of chosen to go with anybody else, I know that I can always be taken care of at SM Ford with their excellent service and knowledgable staff. Most importantly, they went out of their way to find a car that fit my needs and wants and this is what's important.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

BEST SERVICES EVER!

By Lelannie on 11/2/2018 at 5:32 PM. Helped by Daniel Carreon.

I had the best service ever. Everyone was so friendly and helpful. If I could give 10 stars I would. Thank you to everyone who helped me out at Santa Monica Ford.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service, quick follow up.

By Jazz on 9/24/2018 at 4:48 AM. Helped by Alan Schweitzer.

The sales people were professional and very accommodating. They went out of their way to make sure that my application was processed quickly which allowed me to take advantage of incentives available during the Labor Day weekend..

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service. Great price.

By pedram9 on 8/30/2018 at 5:37 PM. Helped by Kevin.

Kevin the internet sales agent helped us get a Navigator. Since the initial communication and throughout the whole process he was extremely patient and helpful. When we stated we wanted to think about it he welcomed it without being pushy or getting irritated. Later on when we made the decision, he delivered the car to our house. I did shop around but his deal was the best.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The best experience buying a car ever!

By Debra C 63 on 8/28/2018 at 6:07 PM. Helped by Vernon and Simon.

We truly enjoyed every person we dealt with, they were professional as well as friendly. We shared laughter and they made us feel like we were friends not just consumers. Vernon told us everything about the Edge and its features and he made it fun. We were impressed with the ease and comfort of this experience. I am so happy with our new Ford Edge...what a grand vehicle and smooth ride. We experienced true team work within the facility and with ease and comfort. Thank you to every one of you. We love Fords!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Overall experience

By Doctor p on 11/10/2017 at 7:21 PM. Helped by Giorgio Lopez.

Great experience. Everyone was friendly, relatable and trustworthy. Giorgio worked hard for me and got me into the car at a great price. Couldn’t be more happy.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fabulous service---as always!

By Joanie16 on 8/19/2017 at 5:19 PM. Helped by Mario.

Easy to make an appt, check in, get a rental car and be on my way. Appreciate the staff in service so much! Outside staff also watchful that I didn't wait too long and tall black service man (didn't get his name but he is always there) ended up driving me to rental car personally so I wouldn't have to wait any longer. Such a gracious man. Mario always a pleasure to see.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent experience

By Tourcox on 8/17/2017 at 5:03 AM. Helped by Howard.

Professional friendly and knowledgeable Sales assistant. Not at all overbearing in selling us the car, he went the extra mike to get us the car and deal we were looking for . Everything was explained to us with the lease contract and when we picked up the car everything was perfect .

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent, fast, friendly service

By Happy camper on 7/20/2017 at 11:20 PM. Helped by Marvin Reyes.

Excellent customer service. I had my car in the service dept for regular maintanence. My advisor was friendly, helpful, and was able to answer all my questions. Work was compleated even sooner than expected, and I got a call that it was compleated and I could pick up the car. I would highly recommend SM Ford to my friends and family.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Quality service

By Cmaxlover on 7/17/2017 at 1:49 AM. Helped by Bruno Rivero/Bernardo Cuaya.

They get the job right the first time, they offer a free rental car (but I didn't need it) and the work is done in a timely manner. Ps I love my CMax!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great lease experience

By Brennak on 7/10/2017 at 5:09 PM. Helped by Howard.

Process was very open and honest. I felt that we received a fair deal and weren't pressured into anything. Went very smoothly and quickly!

I would recommend this dealer.