Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.8  
Friendliness
4.9  
Overall Experience
4.8  
Price
4.7  
Quality of Work
4.8  
Service
4.2  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience

By Kevin D on 12/15/2018 at 10:28 PM. Helped by Vinny, Monica, Ian.

Sarasota Ford has obviously hit it out of the park with the culture its has instilled in their staff. It is often said that the Customer is the most important thing in business. Actually, the employees are. When a quality employers creates a positive work environment for its staff it will be passed along to the customer. I bought a new F150 from Vinny the other day and Monica in the Business Office took care of the details. My overall experience was outstanding!! Yes, I am very happy with my new truck, but I am even happier about my overall experience. You guys and gals did good !! K

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Superb

By Jgolub on 12/12/2018 at 2:39 PM. Helped by JR Soto.

Extremely satisfied with my experience. Will highly recommend this dealership. They worked with us with no prEd sure. Our salesman JR Soto was totally fabulous

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

LIES and CHEATS

By EllardDouglas on 12/5/2018 at 3:58 PM. Helped by Tom Sermons.

I took my car in with the engine light on. I said it seemed to run rough, so maybe a spark plug was out. The service adviser read the engine codes using an OBD tool and told me they should replace the spark plugs (about $250) and do a full fluids flush and replace (about $800). He warned me that this MAY not resolve the engine light. I said fine. When I went to pick up the car the engine light was still on. I pulled around and went in to ask why. He told me that the plugs and fluids were just scheduled maintenance based on my mileage, and that they were UNRELATED to the engine light. He then shared with me that the engine light was due to a fuel rail malfunction, and if (!) I wanted that fixed they'd have to do more diagnostics. xxx DID I BRING IT THERE FOR IN THE FIRST PLACE??? I"ll never, ever, ever, bring my vehicle there, and will never advise anyone to take their car there. CROOKS.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Dealing with a recall

By Dallas Rydberg on 12/3/2018 at 11:33 PM. Helped by J.W.

Had a seatbelt recall on my 150, During the time my truck was there it suffered an accident.., resulting in a scratch...J.W contacted me took %100 accountability gave us a nice loaner with no restrictions, and did an amazing job with the recall and repair..In life things are going to happen... It’s how we deal with them when they occur..These folks responded and made sure that I was satisfied... Thank you J.W for your professionalism..

I would recommend this dealer.

Overall Rating

1.2  

1   Customer Service
2   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

review

By Erin J on 12/3/2018 at 10:15 PM. Helped by ford.

I just bought a car there that they had driven from another dealership because they did not have anything I was interested in. They were stingy on pricing and were not super friendly. I signed paperwork and agreed on a price based off mileage that was earlier talked about. When I received the car it had nearly 4,000 more miles and when I contacted them they were unwilling to change the price or do anything for that matter. I then said I would return the vehicle within the 72 hours allotted but they only do "exchanges" aka I can only get something off of their lot that I do not want.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Dealership is a Scam

By Janine D on 12/3/2018 at 8:45 PM. Helped by JR Soto - although it was his sales manager that refused to honor the deal.

Run far away from this dealership. Total scammers. I found a car I loved, agreed on a price and signed all the paperwork - yes, signed all the paperwork. I had to come back the next day to bring full payment. When I showed up, they wanted me to sign new paperwork stripping away the (albeit miniscule) warranty that was promised. They refused to honor the original deal and would not let me buy the car unless I agreed to the new terms. Attempts to contact management have resulted only in my message being sent from one uninterested party to the next. Still haven't talked to anyone and now the car is gone.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Highly recommend!

By Daddysgirl7676 on 11/30/2018 at 12:38 PM. Helped by Amanda Tift.

I wasn't really ready to purchase amd was only going to do some research on the Edge. I met my saleslady, Amanda Tift, and she was so helpful and didnt try to push me. She gave me all the info I needed amd took her time to test drive my different choices.so when I come am ready to buy in January..I will definitely be back to buy from her and Sarasota Ford..

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Review for sales manager Edwin

By F150owner on 11/30/2018 at 3:23 AM. Helped by Edwin Oyola.

Edwin helped me with the purchase of my new vehicle. He was very personable, listened, and I had an overall great experience at Sarasota Ford! Thank you!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My purchase

By Julius on 11/29/2018 at 12:52 PM. Helped by Andy Maleszka.

Andy was very helpful throughout the whole sales process. He answerd all of my questions and made me feel very comfortable with my purchase decision. I will definitely recommend Andy and Sarasota Ford to anyone that is in a market for a new Ford.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fantastic!

By Bridget13 on 11/22/2018 at 12:44 AM. Helped by J.R. Soto.

Found the quality and dependability I was looking for, and they went beyond my expectations. I wanted a SUV, but they showed me a compact car that had so much more to offer in my price range. Superb!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By Donna on 11/27/2018 at 10:34 AM. Helped by Andy Maleszka.

Didn't plan to buy a car but suddenly needed one so we started shopping for a replacement. Don't like car shopping but Sarasota Ford changed all that. Andy Maleszka helped us through every step of the process and understood our needs. He didn't question our studied and cautious approach to car buying. He was very helpful and informative. I'll ALWAYS and ONLY deal with Sarasota Ford in future and refer everyone to them.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Review for Andy

By Randy on 11/22/2018 at 9:16 PM. Helped by Andy Maleszka.

Andy Maleszka did a great job in helping me with a purchase of my new Ford Explorer. He found exactly what I wanted at another dealership and got it to me within couple of days. I will definitely recommend Andy and Sarasota Ford to anyone that is in the market for new Ford.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Buying a car out of State

By Mustang GT on 11/20/2018 at 3:17 PM. Helped by Amanda Tift.

Amanda went above and beyond in assisting me on the purchase and shipment of my vehicle out of State. The prices were extremely fair and I had a great experience

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New F150 Lease - great experience!

By New F150 lease on 11/19/2018 at 1:51 PM. Helped by JR Soto, Daniel Day, Ed Bailey, Matt Buchanan.

Sarasota Ford, including the salesman - Jose (JR) Soto, the sales manager - Daniel Day, the Finance Personnel - Ed Bailey and the owners - the Buchanan Family (thanks Matt!) all went above and beyond to ensure a pleasant and rewarding experience in my lease of a new F 150 Lariat. Having owned or leased Acura, Genesis, Infiniti and Mercedes vehicles in the past I was delighted with my first Ford experience. Not only is this vehicle on par with my other cars, the dealership, and particularly the saleman, JR, were no match for the others in terms of responsiveness to questions and willingness to go the extra mile to accomodate my needs! You won't find a better price or more committed team that at Sarasota Ford!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

New F150 from JR at Sarasota Ford

By Espc5123 on 11/9/2018 at 3:58 PM. Helped by JR Soto.

Great buying experience. Very friendly staff and our Sales specialist (JR Soto) was very helpful and stress free. Very little price haggling Would recommend if ur in the market for a new/used Ford

I would recommend this dealer.

Overall Rating

4.2  

4   Customer Service
4   Friendliness
4   Overall Experience
4   Price
5   Quality of Work

Very Helpful Salesman

By F150 on 11/1/2018 at 7:19 PM. Helped by JR Soto.

I had the pleasure of working with JR to purchase a barely used F150. JR helped find me the vehicle I was looking for at a fair price.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
5   Quality of Work

Good experience

By Cookie58 on 11/1/2018 at 2:48 AM. Helped by JR Soto.

JR Soto was the salesman we talked with. He answered all our questions and told us all about the pickup truck we bought. He went above and beyond. This was our second purchase in two years from Sarasota Ford. Everyone is nice and helpful. We have recommended them to others.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service

By Marko on 11/1/2018 at 2:25 AM. Helped by J R and Carlos.

Salesman was great and very helpful. This is the second car that we bought from them and both time's and got the same service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Buying a new car, the enjoyable way.

By TimmyD on 11/1/2018 at 1:51 AM. Helped by Tony Baker.

From the moment i entered, I knew this would be special. It was less than two minutes and I was already greeted by salesman (Tony). Very polite and knowledgeable. I told him type of vehicle, model and where I wanted to be with payments. Ten minutes later my wife and I are in that vehicle taking a test ride to lot where there are more models of the same in different colors. We choose the one we like and head back to dealership. Then the dreaded negotiations begin, except that they are both pleasant and productive. Within three and one half hours of being there I have a fantastic contract signed on our new Edge. Which was delivered to us the next morning. Just as promised. Nothing about this was like the usual buying experience. Totally awesome experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Happy Customer

By Donna on 10/31/2018 at 8:06 PM. Helped by Andy Maleszka.

Andy was great!! He knew exactly what I wanted and had the perfect car ready for me when i walked i the doors. I thought I had in mind what kind of car I wanted to buy and Andy steered me towards one that was better bang for my buck and has everything I needed. The whole experience at Sarasota Ford was great.?

I would recommend this dealer.