Dealer 2-Year Rating

Overall Rating

3.9 / 5
Customer Service
3.6  
Friendliness
4  
Overall Experience
3.8  
Price
3.9  
Quality of Work
4  
Service
4  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2017 VW Passat 30,000 mile service

By Cheryl B. on 10/14/2019 at 2:03 PM. Helped by Bryon Bartlett.

Quick, professional service by Bryon Bartlett. Saturday appointment, in and out in a short period of time. Appreciated not having to wait for a long time, which freed up more time to get other Saturday tasks done.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2019 Atlas 5000 mile check up. Add up grade to Atlas

By Patricia A Striplin on 9/17/2019 at 1:58 PM. Helped by Bryon Bartlett Service manager Savannah Ga also Operations Director Howard Smithson. Car was purchased in Atl. All service is handled in Savannah Ga with Bryon Bartlett..

Byron Bartlett service manager Savannah Dealership. Professional, informative, recommended service needed in future. Addressed all issues and pointed out Some smart maintenance. 5 star service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent customer service

By Jeeplover on 9/10/2019 at 1:45 AM. Helped by Jennifer Perry & Yogi.

I had the pleasure of working with Jennifer Perry, she has great customer service and very detail oriented. I walk away happy with my purchase Didn’t even realize I was her first sale in the car business. Jennifer remain your authentic self and you will succeed.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Well executed sales experience

By Ribbett2012 on 8/18/2019 at 9:57 AM. Helped by George and Anthony (tank) and Elizabeth in service.

After a prior experience last year that was....horrible. THIS experience was amazingly easy and painless. The salesman George listened, didn't pressure, and made sure the deal made me happy. The sales manager Anthony made it a real point to ensure all the ends were tied up. I would definitely recommend this dealer.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

I got a car from this dealership in 2014

By Willis182 on 7/31/2019 at 5:24 AM.

I lease a car 4 year ago from this dealership first they did not told me that this car was in a previous accident. Next and that day when I was about to back out of the before I sign the leave the finance lady lie to me and said if I did not sign the lease this was going to affect my credit only did I know they were just trying to take advantage of young military man servicemen Over the pass 4 year I was struggle To pay this car pay but thank god it all over today you guys got me pretty good I recommend servicemember purchase from this dealership along as I live I will do review on you guys and and hope to god no buy from you guy

I would not recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Extremely Satisfied with my Beetle

By bailey47 on 7/12/2019 at 1:19 PM. Helped by Alex Fajardo, Sales; Anthony Bryant and Christina, Finance..

Time spent and conversation had with Alex allowed him to make wise recommendations that fit my life and needs of a car. I left feeling like I added a new friend, and definitely have a great, fun car. There was no pressure at all! I've already told family and friends about my purchasing experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

My VW Experience hi

By VW man on 6/13/2019 at 9:13 PM.

Matthew Young knew the product, assessed my needs for the product and put together an attractive offer that gave us what we needed to be a buyer. Matthew connected us with the other members of the VW team to smoothly close our sale. Thanks, Matthew.

I would recommend this dealer.

Overall Rating

4.4  

4   Customer Service
5   Friendliness
4   Overall Experience
4   Price
5   Quality of Work

Very nice staff

By Truckguymike on 6/15/2019 at 5:40 PM. Helped by Floyd- sales.

Great salesman and staff. painless purchase of our 2017 Ram pickup. Made sure we understood the price and options available to us. I recommend this dealership.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Professional Service @ VW

By Cheryl B. on 1/23/2019 at 11:28 PM. Helped by M. Heroux.

I was recently in for my 10,000 mile service. I was treated both professionally and courteously. I was even approached by a sales member offering assistance while I was walking my dog around the parking lot. They made me feel like they appreciated my business and followed up with a phone call to inquire about my satisfaction with their service. Nice job!!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Overall Experience

They stoled my car stuff during the oil change !!!

By Client on 10/4/2018 at 9:34 PM.

BE AWARE of this STEALER SHIP ! I took my car for an oil change, the car was there all day, right before closing they called me to pick it up. After a short drive home I opened my trunk and immediately noticed that my cargo rubber lining was missing and i had brand new carpet mats under it, they were missing too. same minute I contacted VW and explained what happened. OF COURSE no one know knew what I am talking about. Next day I went there and spoke to service manager Maureen Heroux which she didn't even attempt to do a deeper investigation, she replied to me let me wright you a check for a 50 BUCKS and lets call it a day ! That is absolutely disgusting from VW and VW USA, they couldn't help me as well. I will go 30 miles to VW in SC and will never step my foot again where THIEFS and ARROGANCE works.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Terrible Dealership. Stay Clear

By Ronald on 4/19/2018 at 4:44 PM. Helped by Sam Washington.

Purchased vehicle on 4/12. It broke down on the way home. I was guaranteed it would be fixed at their expense. After 2 days I called to check on it. They said the engine was bad. They still have the vehicle and my money and have not repaired the vehicle. Sam Washington their sales manager will not even return phone calls. Stay Clear of this dealer. Worst I have ever encountered.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Experience with getting recall situation handled

By Lray on 8/18/2017 at 9:31 PM.

My visit today was handled professionally and in a timely manner. I was kept updated regarding the repairs that were being made and they took time to answer all of my questions and concerns. Jon took great care of me. Thanks!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Jon came to the rescue!

By Leigh Ann on 8/18/2017 at 9:28 PM.

My key was stuck in my ignition and I could not turn my car off. Jon at Savannah Volkswagen got me right in and his team repaired the problem!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Loved the experience.

By BobD on 8/17/2017 at 11:50 PM. Helped by Lana, Henry Taylor.

Henry, Lana, and Angelo treated my wife and I like family. We love the Atlas. Will gladly recommend Savannah VW. They did a fantastic job

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
4   Overall Experience
5   Price

Savannah Volkswagon

By CT150 on 8/4/2017 at 3:50 PM.

The dealership provided a no pressure buying experience. Questions were answered effectively and the price, via the Truecar source, was as advertised. Ray Fernandez was great to work with. I would like to have had a more efficient buying experience from the dealership as a whole. It took approximately six hours to process the vehicle from walkin to walkout despite having my financing already established before arriving.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very good

By 5667778888 on 7/10/2017 at 2:12 PM.

Customer service was great. Cleaning and detailing job could have been done better. Overall it was a pleasant experience. We got what we wanted . Thank you, guys.

I would recommend this dealer.

Overall Rating

4.4  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

Nice place

By Carguy10 on 7/18/2017 at 3:05 PM. Helped by Joe roberson.

Absolutely nice people there. It's a long process to get approved and work out the transaction details, but they offered drinks and were talking about all kinds of things to pass the time. it was also pouring down rain and the gentleman there were kind enough to go get my rental so I can pick someone up to help me. The poor guy said standing next to my rental, he was ankle deep in water ! I came back with my boyfriend and his socks were still soaked. Really appreciate the customer service and the nice selection of vehicles offered there.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Wonderful Experience

By Felicia Doe on 7/14/2017 at 4:16 AM. Helped by Shawn.

I have been looking for a new vehicle for quite some time now I have dealt with a lot of different dealerships and I never could come to an agreement either they would try to put me in a vehicle that couldn't accommodate me or I couldn't agree on a suitable payment that wasn't the case with Savannah Volkswagen Used Car Center. My Experience there was exceptional the customer Service was outstanding. I have never meant a sales associate as Ray Fernandez he was so professional and courteous very pleasant and helpful he went above and beyond to make sure I was please and Satisfy with the vehicle I was purchasing. He did an excellent job explaining all the options on our vehicle. Shawn and him made sure all our paperwork were complete and ready to go. Ray answered all of the questions we had regarding our vehicle. I will do business there again in the future. Thank You everyone who helped us at Savannah Volkswagen Used Car Center Mr. & Mrs. Doe

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Mike at Fiat

By Beverley Theodore on 7/12/2017 at 4:42 PM. Helped by Michael.

I got to the used car lot looking for an affordable used car for my daughter. Mike approached and he helped us make the right decision for a first time driver. The process was simple and painless. I would recommend Mike as a professional who gets the job done. My daughter loves her car.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great Experience

By Aalayah's Mom on 6/28/2017 at 3:37 PM.

Sale Guy was Matthew Young and it was a Great Great Great experience having him as my sales guy. He also contacted a couple of days later to ask me how was everything going. Latia

I would recommend this dealer.