Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.8  
Friendliness
4.8  
Overall Experience
4.8  
Price
4.7  
Quality of Work
4.8  
Service
4.5  

Dealer Reviews

Show:  

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

F250 Service

By miamiknight35 on 10/22/2018 at 8:47 PM. Helped by Eugene Smith.

They have some great people, that provide great service and customer care. I always have a great time talking with Camron and Carlos in the back, and knowing that Eugene and Eric's taking great care of my truck!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great attention

By Pamela on 7/30/2018 at 1:09 PM. Helped by Mariano.

I have never had such a pleasant car buying experience. I am thrilled with my new truck and am so grateful to the staff at Sawgrass Ford for making this a quick and enjoyable purchase! Mariano is the absolute BEST!!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

BUYER BEWARE - Certified Preowned means CRAP

By ANGRYFRUSTRATEDCUSTOMER on 4/1/2018 at 2:28 PM. Helped by Chris (sales) Enrique (service).

Bought a “certified” preowned Explorer and have had nothing but issues right from the beginning. I am not sure who is certifiying their vehicles, but they need to be fired! My vehicle had bad tires, faulty brakes, leaky radiator, leaky sunroof. All of which took several trips to their repair shop wasting lots of time and creating nothing lots of aggravation and frustration. Fast forward just shy of a year and guess guess what? My sunroof is once again LEAKING. And because that is not bad enough, my front doors also leak! This vehicle has been nothing more than a nightmare. I get anxiety every time I drive it. Unfortunately I am stuck with this xxx. Sawgrass solution is to just bring it in to be repaired.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Buying Experience

By Rick on 3/15/2018 at 4:31 PM. Helped by Tyler Marinelli and Jonathan Felinski.

Started the process of looking for a Focus on line. Saw what i liked, inquired on line, and received a message from Tyler Marinelli who answered all of my questions. Arranged to come to the dealer, met with Tyler who introduced me to Jonathan Felinski ( sales person ). Jonathan bent over backwards to answer my questions, and then made a deal possible for the vehicle i wanted. P\I have purchased before at Sawgrass Ford and would do it again.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By Alejandra01 on 2/28/2018 at 12:52 AM. Helped by Mariano.

I came in not being really sure what I wanted, Mariano helped me and was wonderful with his service. I will recommend the dealer and also Mariano to my friends and family.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Quality of Work

HORRIBLE EXPERIENCE

By Trina.k87 on 1/27/2018 at 8:00 PM. Helped by Enrique.

HORRIBLE CUSTOMER SERVICE!!! Manager Enrique is so full of himself and does NOT care about the extremely POOR work their techs do!! TERRIBLE DEALER FOR SERVICE NEEDS. DO NOT EVER BRING YOUR CAR HERE!! It will go in with one problem and come out with more problems than it originally had! They also take FOREVER! Spent all day waiting around for them to say they had to order SIMPLE INTERIOR CAR PEICES !!! NEVER GO HERE

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Sawgrass Ford is great

By FordStartedWithTheModelT on 12/27/2017 at 10:11 PM. Helped by Dan Shamir.

Quick and easy transaction. Great pricing and support on lease-end process. Salesman Dan Shamir ensured that we got the best deal. Highly recommended for dealership!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Friendly, professional and all around a great experience!

By Colleenjune on 12/5/2017 at 2:54 PM. Helped by Andrew Everly.

My husband and I went in to purchase an Escape, when we were introduced to our salesman Andrew Everly and I immediately knew it was going to be a pleasant experience. He was professional, knowledgeable, respectful and kind. He addressed all our concerns and questions and was very personable, a real asset to any business! We will be back!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing atencion

By Chirokkitchen on 10/31/2017 at 4:49 PM. Helped by Orlando abreu.

Gracias al sr orlando abreu por su atención y por encontrarnos el negocio perfecto para nuestra compañía por nuestro nuevo auto para chirok kitchen and services

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Outstanding service!!

By Dustin Byers on 10/31/2017 at 12:08 AM. Helped by Orlando Abreu.

Orlando Abreu was very helpful and patient with me as I chose the right car that fit my needs and fell within my price range. He answered all my questions, was helpful in showing me many different financing options I had available and by taking me on a test drive. He wasn't a "pushy" salesman and was a pleasure to work with. I would recommend him and the staff at Sawgrass Ford to anyone looking to purchase their next vehicle!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding service

By Tluna on 9/1/2017 at 12:06 AM. Helped by Manny Moscat.

I recently purchased a vehicle at this dealership and dealt with Manny Moscat. The knowledge and assistance was amazing. Manny made it easy and trustworthy. I will definitely recommend Manny and the dealership and thank them for the great experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding Service Department

By Bob on 8/19/2017 at 7:10 PM. Helped by Eugene and Denny.

I take my 2014 Ford Escape to Sawgrass Ford for service. Without fail, it is the best service experience of any car brand I have ever owned. I have owned Porsche, BMW and Mercedes - none of these dealers compare to Sawgrass Ford. I always deal with Eugene - he always remembers my name and makes sure I am perfectly satisfied with the service experience. Denny always does the bi-annual service on my car - he greets me with a smile, asks how my car is running and asks if there is anything extra he should look at while the car is on the rack. If I buy a Ford for my next car, it will bought at Sawgrass Ford because of Eugene and Denny. Great Job! And thank you very much for the consistent excellent service!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent

By Penny on 7/31/2017 at 6:01 PM. Helped by Mariano y Orlando.

Excellent attention by Mariano and Orlando, available at all times to help you in any doubt and to solve any inconvenience ... Until changing a tire atudarin me ... Excellent !!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing Experience

By John Snow of house Stark on 7/31/2017 at 11:17 PM. Helped by Orlando Abreu.

I loved coming to this place, it was such an amazing experience.the service is great and most people are nice. This was my first time buying a car from this dealership and dealer Orlando Abreu made it a lot easier than I thought it would be. Had a lot fun browsing the cars and balancing my options and definitely walked out happy. thanks to orlando and sawgrass now i own my first Ford :)

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

A Family Atmosphere

By Kingfish on 7/17/2017 at 11:32 PM. Helped by Andrew Everly and David Marsh.

I went to Sawgrass Ford late on Friday evening where I met a cheerful and helpful Sales Consultant David Marsh who showed me the car; however, we couldn't agree to a firm closure. I returned the next day, at approximately 6:30 pm, but he was not available. I approached Sales Consultant Andrew Everly who apparently was getting ready to leave for the day, but without hesitation he willingly agreed to assist with the negotiation. I brought him up to speed where I left off with David, and we chatted about Army life! I felt comfortable with Andrew because he was transparent and understood my purchase decision. I told him I wanted the car for my daughter and it would be her first car. Within 15 minutes he was able to meet my offer! Andrew demonstrated what every customer expects – being straightforward, honest and sincere. While reviewing documents, arranging for financing, etc. Andrew stayed back even though it was well past closing time. Also thanks to Abe Rojas who extended his courtesies and provided safety words of advice to my daughter. I usually don’t write reviews but David and Andrew’s teamwork really put meaning to Sawgrass Ford message, “We surpass customer expectation.” Thanks David and Andrew!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Horrible

By Banji on 7/14/2017 at 5:30 PM. Helped by Service manager.

Even 0 stars is too much for this facility...started with the shopping experience, continued to the service experience ("they calling it quick ln service"; yea right ) and eventually the horrible customer service we get after we spent so much money to purchase a brand new Ford vehicle, not to mentioned how much they ruined our new car shopping experience, if i could turn back time and delete any communication i had with them I would!! For sure, will not come back to buy or recommend...

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Good Service

By Jordan6491 on 5/31/2017 at 7:44 PM. Helped by Mariano Cirigliano.

Mariano Cirigliano helped me finding my new car. He was so nice and he made it easier. I'm so happy with my new car and with Sawgrass Ford's service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Shopping for new vehicle

By Threebe on 5/30/2017 at 2:03 PM. Helped by Brent Ewing.

Brent Ewing is very good at his job. He goes out of his way to make the service experience as good as possible. Will let my friends and relatives know where go and buy a vehicle. Love the professionalism!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Overall Experience
5   Price
5   Quality of Work

Great customer care

By Kathy on 5/3/2017 at 12:51 AM. Helped by Jonathan Feinski.

Thank you so much for taking care of us today we really appreciate it. The Lastellas hi Paula you got is such a great deal and treated us so nice so thank you again

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent dealer!!

By Wendy McCarthy on 5/1/2017 at 2:41 AM. Helped by orlando abreu.

I thought at first it would be like any other dealership, but I was completely astonished with the customer service. Here I was treated as well as it could have possible been. I got my daughter her first car and she was as happy as ever. I was also happy because I got a sweet deal from Orlando Abreu. he was just delightful and I will totally be coming back to this place for more.

I would recommend this dealer.