Dealer 2-Year Rating

Overall Rating

4.7 / 5
Customer Service
4.8  
Friendliness
4.8  
Overall Experience
4.8  
Price
4.5  
Quality of Work
4.8  
Service
4.7  

Dealer Reviews

Show:  

Overall Rating

4.4  

5   Customer Service
5   Friendliness
5   Overall Experience
2   Price
5   Quality of Work

Julia Lagman was Courteous & Professional

By globetrotter8 on 8/16/2019 at 9:48 PM. Helped by Julia Lagman - 5 Star.

Julia sought advise from Jason and they answered all my service issues with the rear view camera. She arranged for a quick oil change as well. I'm very pleased with their prompt service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding and Excellent Customer Services

By Shiraz Meghani on 8/14/2019 at 2:10 PM.

Anwar is really professional and provide outstanding customer services according to your need. Thank God I visited for my car service for Toyota Sienna 2004 in morning but in evening I booked Toyota C-HR 2019 as he was the 1 who convinced me that now it’s time for change. Now I am enjoying my new car and would happily recommend anyone who need any genuine guidance visit him, he is the guy you must be looking for.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Thanks Jeanneth, Thanks Gord for our 3 Toyotas

By Jeremy Tan on 8/9/2019 at 9:36 PM.

As a family we have 3 Toyotas. Every time we get service from Scarborough Toyota and Gord, Jeanneth are very much interested in our cars. Even for very difficult issues like "unknown noise coming from the car" they do their best to make us happy. If you have a good service then you have to buy this make. Great brand, great service; frpm maintenance to tire renewal, winter tire swap process. Thank you guys, you make us feel secure, comfortable, happy. Besides this, thanks to Daisy at Sales who sold us these cars and always welcomes us when we visit Scarborough Toyota.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

excellent customer services

By sound:Alberto10 on 8/8/2019 at 12:01 AM.

becauso; Mr. Gord De Castro interested in solving the vehicle problem. In addition to being person who listens and intelligently raises solutions. I think it is a good support as an employee at Toyota Dealer; in addition to having very good ways to serve the customer.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very friendly and supportive

By Riyazqureshi on 8/2/2019 at 9:17 PM.

I came in to the dealership for a used vehicle and went out with a new one. Bob Mehra is very supportive and friendly. Thanks to him I got the value for my money. I will really recommend him.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Awesome service Octobre Jr Opilas

By Jhun on 7/25/2019 at 4:35 PM. Helped by Octobre Jr Opilas.

Mere words are not enough to express my satisfaction with the way Mr Opilas treated me every time I bring my vehicles for service. I actually have a RAV 4 and a Prius. He treated me with respect and I feel like a VIP! Hope to have more front service staff like Mr Opilas. Keep up the good work and treat all your customers like VIPs!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome Service Bob and Ivan

By Benjamin Olalehe on 7/25/2019 at 12:20 PM.

Bob and Ivan were awesome, they both helped me in purchasing a Toyota Corolla 2015 LE with such an ease. They ensured I get the best rate and I am very happy and will not hesitate to recommend them to my friends.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

A very Smooth Liar- Never ever would go back

By ToyotaTheLiars on 7/24/2019 at 10:50 PM.

I have purchased the vehicle with the sales representative he has lied to me many times throughout this purchase it was very hard to contact him ever I needed to speak to him And whenever I have got in through to contact him he always makes up excuses and would like me to come into the dealership regarding my bill. when I do come into the dealership he is not there and had made me wait many time from 1-4 hours saying he was stuck in traffic or was at his chiropractor. never calls to say he would be late my experience with him has been horrible. Would recommend NEVER to purchase with him A very lazy and unreliable person and is a smooth talker probably why he was hired The company lets his "small" white lies pass.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great

By Shingirai on 7/18/2019 at 10:01 PM.

Bob and Ivan acted above and beyond I really appreciate them not all heroes wear hats but these guys are great 👏👏👏👏👏👏👏👏👏👏👏🙏🙏🙏🙏🙏 they Are Awesome 👏 I appreciate them. Toyota Takes you places

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Overall Experience

Service

By SHIREDGE on 7/8/2019 at 8:51 PM.

Manager , said he will refund the service i was not happy about . I have not checked yet if refunded but i trust his word . Attention was given to my complaints .

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Bravo Gord

By nicu on 7/5/2019 at 4:04 PM.

Thank you Gord for making my experience with Toyota Service a special one that will make me return. After an initial disappointment my confidence in a good service from Scarborough Toyota Service has been restored. Excellent customer service and work done on my car. Thanks again.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New car sale

By Dude 123 on 6/30/2019 at 1:05 AM. Helped by Paula Mccandlish.

This is my third car purchase from Scarborough Toyota and every time it has been a great experience from start to finish .Special thanks to Pauline my product advisor !

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
5   Quality of Work

Great customer service!

By Gary on 6/19/2019 at 5:00 PM.

Jason is great at his job. He always takes the time to explain exactly what is being done to my car. I'm very happy with the service I receive from him. Thanks, Gary

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Excellent Service

By Abdur Rahman on 6/29/2019 at 2:04 PM.

It was my first car experience in life. Mr. Alam was highly professional, and provided an excellent service. A nice, polite and supportive person. Highly recommend.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Gord De Castro is the only name you need to know!

By Tina on 6/28/2019 at 9:49 PM.

Gord De Castro is professional, honest, reliable and very helpful! He makes sure that his customers are happy and well taken care of. I only take my vehicle to Scarborough Toyota for service. The service department is top notch! Gord always makes sure that my car and floor mats are always washed! :-) He truly cares about his customers and will go over and above the call of duty for them. I definitely will recommend him to my friends and family! Thank you Gord!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

great team work.

By sohaib1707 on 6/28/2019 at 3:41 PM.

I got my car repaired from Scarborough Toyota through Avrom Brown the second time. I have to appreciate the quality of work he has been doing. He was extremely nice and courteous as always and got my car repaired in 1 day. The other guy at the service centre Jay Ells also did amazing work. He picked my car from body shop and got everything done for me. So I got my bumper replaced from the body shop and my CVT transmission update done from the service centre in just 1 day. That was pretty awesome.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service

By Karen128 on 6/25/2019 at 1:44 PM.

Professional, friendly and reliable. Avrom was able to help me out and guided throughout thewhole process. I appreciated the time he took to communicate and I would recommend him to my family and friends

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

The worst Office! collision centre & managment sucks

By Younessino on 6/24/2019 at 9:24 PM.

I was supposed to post this a while ago, just got time now. Be extremely careful as they really don't deserve their posted rating based on few experiences with this office. I Brought my car for repairs at the collision centre. Work wasn't done properly, a bumper was changed brand new and wasn't installed properly. when I asked them to fix it. They said that was the best they could do!!! when insisted and reported incident to my insurance. Then dealer came back saying we have to replace other parts: new clipper...Insurance agreed, part changed by dealer, result didn't resolve the issue at all, it made it worse. Complained again to the insurance and the Dealer Office Manager. Dealer, replied that we need to change other parts, fender and head light!!! It made me just wonder the number of assessments done, yet just discover the new parts need to be replaced...Although I took my car to this dealer for repairs few times, one of a previous paint work color didn't match, yet they deliver the car as work completed...Brief make sure if you are unaware and you deal with them to check everything before you pick up your car. When dealt with office Manager, he had no customer service skills, nor was able to set a meeting to look closely at the issue, he just supported the collision tem and requested to pay additional money for the new parts...By this time it was already couple of months with no proper resolution. The mystery that this guys have no professionalism and no common sens, I found their request to change other parts is senseless. I re-contacted my insurance who almost about to believe the dealer, until I got a new insurance appraisal who checked the car in person and sent me off to another body shop. Amazingly, the new body shop agent after inspecting the car told me simply that Toyota dealer didn't put an original bumper in my car and used an after market bumper that's why they couldn't fix it properly!!! Insurance agreed to replace my bumper with the new body shop and issue was fixed. End of story. I let you think and reflect before you hand your keys over to unprofessional people claiming to be the best.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent customer service from Jeanneth Lagman

By Elena from Scarborough on 6/23/2019 at 4:57 PM.

Had been visiting the Scarborough Toyota for many years now and I'm always very happy with the friendly and excellent service I get from Jeanneth. She is very honest with her suggestions on what needs and what does not need to be done with my car and I have developed a long lasting trust that is why I continue to replace my car with only the Toyota brand as I know I can depend on Jeanneth to look after all of my car's needs. Bravo Jeanneth and hope you stay at Toyota for as long as possible as you are the reason why I had been a longtime customer.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Good Sale

By Jman12345 on 6/20/2019 at 10:25 PM.

I worked with Bob and Zac on a new Corolla. Friendly and welcoming atmosphere. Both were very responsive in email and phone communications and everything went very smoothly.

I would recommend this dealer.