Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
4.9  
Friendliness
5  
Overall Experience
4.9  
Price
4.8  
Quality of Work
5  
Service
3.7  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Red Carpet Treatment

By Outlander4Life34 on 8/17/2019 at 3:18 PM.

Reed, Tom, Mike and the whole crew at Schaumburg Mitsubishi are second to none. This was my 5th car purchased from this dealership and every time I come, they continue to raise their level of customer service and appreciation. The guys bent over backwards to get me into my newest Outlander and treated me like royalty. I will NEVER go anywhere else but Schaumburg Mitsubishi for my cars. After 15 years of buying from them, they feel like friends, not sales people. I’m so glad they are all still there and tell anyone who listens that they have to buy from Reed and the crew at Schaumburg Mitsubishi.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Mitsubishi Eclipse Cross

By Aaczarny on 8/8/2019 at 5:28 AM.

Everyone at this dealership was extremely nice! Usually you stumble upon employees or managers that just want you to sign your life away and agree to get a car you’re not even happy with but get pressured into. But not today! I was lucky to get Matt to assist me with purchasing my vehicle. I have been driving around all day with my family from dealership to dealership looking for a car. I came to Mitsubishi and was immediately greeted by Matt. Matt is the greatest source of information I have ever met! Not only was he able to answer every single question I had about the car I purchased, he actually gave great tips for car maintenance that I never even knew! The manager was also very nice and just the atmosphere they created there made me feel like i was finally getting real honest opinions from very helpful people. I never write reviews however, Matt deserves recognition for not only making a great sale but for his overall patience and thoroughness with every detail of my car. I defiantly left this dealership extremely satisfied. You guys are great!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Brad was awesome

By Jel on 8/3/2019 at 1:18 AM.

Bought many cars in my life. Never had such an easy transaction ever! Recommendations galore for Brad. Thanks again Schaumburg Mitsubishi. Love my new car

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing New Sport

By Shu-Wa on 8/3/2019 at 1:27 AM.

Phenomal service provided by Brad! I came in thinking I knew all I needed about the Sport, and Brad showed me the car had a lot more to offer. His knowledge on the car, along with his enthusiasm really made the buying if my new Sport extremely smooth. Much appreciated for the help!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

excellent customer service with no pressure to purchase.

By Jill on 7/29/2019 at 2:47 PM.

Brad answered all of my questions and did not pressure me and that made my decision to purchase an automobile from this dealership. Our household has previously bought two new Mitsubushi cars. My old one had over 108,000 miles on in and when I was involved in an accident I was not injured due to the durability of the car. Brad is professional and knowledgable , has a good sense of humor and is a very good people person. Would highly recommend this dealership and ask for Brad! The car I bought had a great rebate and was within my budget.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

"Thank you Reed"

By EL on 7/31/2019 at 10:55 AM.

Knowing that our daughter would be driving soon, our family decided to start looking for a second vehicle. We were "just looking" not thinking it would be possible to purchase anything at this time but Reed made it happen !!! Reed has a way of making his customers feel welcomed and treats you like a best friend not pushy nor does he rush you into a purchase. The knowledge, experience, high professionalism and his great personality made this experience even greater!. We now own a Mitsubishi Eclipse Cross and our teen thanks you as well Reed !!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Nice Person

By M Rahman on 7/25/2019 at 3:26 PM.

We want to say Thanks! to Matt Cheng for his help in buying the car which we liked very much and for his high professionalism and nice personality.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Repeat customers

By Mitsubishi customer on 7/16/2019 at 3:14 PM.

We have known Reed for over a decade. We just bought our 2nd Outlander from him. Why? Because he has excellent customer service skills. We can trust Reed to help us find a car that fits our needs at a reasonable price. I feel like I'm part of the family at this dealership including the service department .

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Brad Rocks!

By MSO on 7/14/2019 at 6:41 PM.

I went in to look at a used car I has seen on a used car ap. Brad showed me a vehicle that was a better deal and new! (2018) I am very happy with my car and would recommend my friends to visit Brad when they are in the market for a new vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Shaumburg Mitsubishi Matt Cheng

By Vadym on 7/13/2019 at 2:50 PM.

Recently I visited Shaumburg Mitsubishi Dealership for buying my new car. Matt Cheng has helped me a lot. I want to mention Michael as extremely professional, loyal, and friendly person. So, I have my new car. Thank you very much, Matt !!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Overall Experience
5   Quality of Work

Nice person

By Caceller on 7/1/2019 at 4:34 PM.

He showed me the right car for me and help me to get good rate of interest. Thank you so much Matt and he is the best!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very friendly and got the job done when I needed them :)

By mdscriber3 on 6/20/2019 at 4:47 PM. Helped by Steve.

After a routine service call to a different Mitsubishi dealership closer to my home for an oil change and tire rotation, it was noticed weeks later that a bolt on the passenger rear tire was cross treaded. Upon trying to contact the Mitsu dealership that performed the service, it was subsequently found that this location was closed permanently. I had purchased my 2018 Eclipse Cross from Schaumburg Mitsubishi and they agreed to fix the issue free of charge, no hassle. I should've gone back to them in the first place :) Thanks, as always, Schaumburg Mitsubishi :) Pam M

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Ongoing excellent service

By RKW2019 on 6/4/2019 at 3:55 PM.

I've dealt with Reed for over a decade with my vehicles and my daughters. He makes every experience carefree. His knowledge of the product line is extensive and his manner relaxed. No high pressure ever. He's personable and funny which helps pass the time while waiting on the paperwork. He thoroughly explains any new items on the vehicle.He helps to make the entire process enjoyable. I've also had quick and courteous help from the service team when required. I would highly recommend Reed and this dealership for any of your car buying needs. R. Williams

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service

By CM4ever84 on 5/23/2019 at 1:29 AM.

I went to the Mitsubishi dealership on Saturday 5/18 to look for a new car. Immediately Matt the sales representative was very helpful. He did not pressure me or my husband at all. He kept telling us to take our time, drive the car as much as wanted, and that he knew a car was a big purchase. The rest of the Mitsubishi team was also fabulous Mike and Chris, and the whole experience was wonderful. I would definitely buy from from them again hands down best car shopping experience ever. No pressure, no gimmicks, honest car buying!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Friendly Hassle-free experience

By Pat on 5/14/2019 at 5:54 PM.

At first visit, before we even walked in Brad greeted us outside in a friendly and not pushy manner, honestly welcoming us. We went to scout some cars before I made a final decision. Thanks to his knowledge and great presentation I left the first day with everything I needed to know about the model I was interested to know. He was honest and was able to compare the model to other brands. My second visit was the purchase visit. In short Brad and Chris helped me to get a great pricing and hassle-free experience. Nothing was rushed and they answered in details any questions I had at any moment. Before we left with a car, Brad made sure the car is clean and that all the features were explained. Chris made the paperwork, pricings and warranties very easy to understand, and that we have all we need to leave with new vehicle. In summary: no pushy attitude, no rush, hassle-free, friendly environment, great service, honesty and knowledge of employees make me highly recommend this dealership.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

They have very affordable priced, good cars with best sales

By bangwool on 5/19/2019 at 6:25 PM.

I bought 2 cars there so far, Mitsubishi cars are just as good as Honda, Toyota, costing a lot less cuz they don’t advertise from my understanding. Schaumburg Mitsubishi has best helping hands such as Sales;Daniel Kotlowski; Michael Lucier; Sales Manager who helped me on purchasing Outlander S Utility couple days ago. My first car bought there was Mirage and still running well. I would recommend Schaumburg Mitsubishi for low pricing good cars, good service esp. Henry Hernandez and Joe from Service Dept are the simply the best team helping me with all my maintenance upkeep’s on my cars bought there for 5 years so far.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Bought my first car!

By 1031 on 5/14/2019 at 7:34 PM.

Reed, Chris and Mike were awesome and helped me pick a great car. They gave outstanding customer service. I would highly recommend to my family and friends.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service and great to work with

By RoyE on 5/11/2019 at 2:20 AM.

The staff at Schaumburg Mitsubishi are great to work and deal with they go the extra mile to get you into the vehicle you are looking for

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Buying new car

By Yuriy on 4/28/2019 at 4:20 PM.

I had good experience with buying new car with help of Matt Cheng. Very professional sales man who helped on every stage of the process.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great job by Danny and Chris. thanks guys.

By 429CJMustang$ on 4/27/2019 at 4:04 PM.

I love to by new cars and Danny made my experience all the better. He was current and knowledgeable on the product. Danny and Chris took great care of my wife and me.

I would recommend this dealer.