Dealer 2-Year Rating

Overall Rating

4.7 / 5
Customer Service
4.8  
Friendliness
4.8  
Overall Experience
4.8  
Price
4.5  
Quality of Work
4.8  
Service
4.8  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

NEEDED TIRES

By nancy1234 on 8/19/2019 at 2:32 PM.

Very helpful and patient. I'm older, and don't always understand what needs to be done. They took the time to explain, and make sure I understood

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service

By andrearoth on 8/19/2019 at 2:22 PM. Helped by Mike Krueger.

I was greeted immediately. They listened to my questions and concerns and addressed all of them. The price was as promised and they were quick and efficient as always. Love this dealership!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Excellent Used Car Buying Experience

By ellie3221 on 8/10/2019 at 10:59 PM.

I recently bought a used car here, and Daniel was kind, helpful, and straightforward about everything. I'm very impressed with the ease of the buying experience, the quality of the facility, the condition of the car and how it was represented, and the character of the employees. I would definitely recommend purchasing a car here if you're looking for a high-quality, reliable car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Always outstanding and prompt service

By Ron 39 on 8/9/2019 at 2:56 PM.

This is the fourthToyota we have purchased new from Schaumburg Toyota in the past 12 years. Two Corollas and two Camrys. We work with and purchase from Rodel Morales, he is outstanding.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Fantastic

By Uribity on 8/7/2019 at 3:49 PM.

The service department has done an exceptional job every time I've brought my car in. My only complaint would be the couches and chairs in the waiting area; they are not at all comfortable. Luckily I've never had to sit very long in them.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Good service

By Twuah on 7/27/2019 at 4:22 PM.

I went in for oil and filter change with a coupon. They also recommended alignment and cabin filter. Fast in and out, good services. Friendly people.

I would recommend this dealer.

Overall Rating

3.6  

4   Customer Service
4   Friendliness
3   Overall Experience
2   Price
5   Quality of Work

Not What I Needed

By DMS on 7/26/2019 at 12:00 AM.

I went for a oil change on my 2013 Toyota Corolla, and paid more than what I expected to pay...$60. I could have received the conventional oil change for less...being a senior citizen, and a veteran, well I do not need the extra expense. After I googled the reason for synthetic oil change, I realized it was not needed due to the fact I do not travel a lot on the road. We will see how this works out. I do love the car washes. And I do love the great service on my car. Not to sure about the oil change. Thank you for the your service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service

By Lori K. on 7/25/2019 at 5:51 PM.

Always a pleasure when getting service on my Sienna. Sean and team are always friendly and professional, and get the job done quickly! Thank you!

I would recommend this dealer.

Overall Rating

4.6  

4   Customer Service
5   Friendliness
5   Overall Experience
5   Price
4   Quality of Work

Very good.

By lovel123 on 7/21/2019 at 6:37 AM.

Good service. Things were done on time. Comfortable waiting area. The staff were friendly. I got a good deal for rhe service I came in for.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome

By Asim on 7/20/2019 at 6:26 PM.

The gentleman in the service was awesome. Even they predicted an hour but was done in 20 minutes. I really appreciate that. Thank you again!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Schaumburg Toyota provides top notch service

By tbecke on 7/14/2019 at 10:56 PM.

My 2018 Toyota C-HR just passed 20,000 miles. Still running like a champ thanks to the quality care I receive at Schaumburg Toyota. Planning on driving my C-HR for a long time thanks to Toyota Care.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent customer service!

By Toyota4me on 7/12/2019 at 2:41 PM.

Schaumburg Toyota is the only place I use to service my car. I have ways had the best experience there. I would not consider using any other place.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Maintenance check up

By geri on 7/9/2019 at 8:21 PM.

Staff & service are great. I get in & out in a timely manner. This is my 2nd Prius & have had no major problems. The service reminders are great on the car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service

By Popski29 on 7/9/2019 at 2:12 PM.

Fantastic service and always welling to help you out in all things Chris is great manager well done always smiling and going above and beyond helping you out

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great reminders; service agent did not try to push addition

By flyerbill4 on 6/20/2019 at 5:09 PM.

No pressure for additional service. Very clean and polite personnel. Service agent was direct and quickly determined what work was required. First time at dealership.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Better than ever!

By kate on 6/13/2019 at 4:43 PM.

I've been purchasing Toyota vehicles since 1982--small truck, 1985 and 92--Cressida, 1999-Sienna, 2007, 2015, and 2017--Prius! There has never been one time I've been disappointed with the service, technician, sales staff, and ownership of Schaumburg Toyota. I've never met Bart Szuba before, but he noticed I was due for a 10,000 mile checkup, which I thought was not yet due, so in addition to the loose clamp under my car that I had come in for them to check, I got the oil change, safety check, tire rotation and more--just for stopping in. I was able to go across the street for a taco lunch while the work was done, and all was finished by the time I returned. Bart was terrific! My favorite has always been Rafael (and he may still be), and Jerry McDuffie is superb as "my" salesman. Thanks again, Schaumburg, for the terrific service!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome staff at Schaumburg Toyota

By MathGal on 6/8/2019 at 8:04 PM.

The service team is always very friendly and clearly explain what was done whenever I bring my car in which I have been doing for 17 years. I have worked with many of the guys on the service team, and they all are very courteous, helpful, and knowledgeable. Jerry McDuffy is one terrific salesperson! He is able to answer all my questions about the new car I bought from him and explains the various vehicle technology very clearly and with understandable analogies. His sense of humor made the car buying experience a real pleasure!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Jerry McDuffie is the BEST!!!

By Not a Hoffman Estates Land Rover Buyer on 6/8/2019 at 2:57 PM.

After having a number of issues at other dealers in the area (Land Rover & Woodfield Lexus) with finance people trying to rip me off and lazy salesmen who only want to pull around 1 car to test drive (I will not buy a car without test driving). So, I went to Starbucks & the woman working at the counter said that she heard of this awesome salesman at Woodfield Toyota named Jerry. I thought, "Three times the charm, so I'll give it a shot." I walked into Woodfield Toyota ready to deal with the same crap, but when I met Jerry, he was so easy-going, no pressure, and fair. He was ready to show me as many cars as I wanted - plus, he was very knowledgeable of all of the features on the Toyota car models (and I drove sedans, SUVs, etc.) I walked out purchasing a 2019 Toyota Camry - which I LOVE!!!! Thank you, Jerry, for treating a young woman like a person, buyer, and business professional. And thank you for making the car buying experience fun & easy-going! My spouse will need a car in a few years & I will definitely be back looking for YOU!!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Good job!

By MsTaken on 6/7/2019 at 8:57 PM.

Working with Rafael and Anthony in the service department has always been an excellent experience. And of course I must say that Jerry my salesman is the best!

I would recommend this dealer.

Overall Rating

4.5  

5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Great experince !

By cubs1 on 5/31/2019 at 5:44 PM.

There website is very helpful in checking the vehicles they have.I called Zaya to verify the SUV I wanted to see was there.It was,Zaya put it on hold for me since I was driving 1 1/2 hrs.Friendly and if he was not able to answer a question he found someone who could. After I made the decision to buy Zaya introduced me to Thomas in Financing.Great person to work with. I will buy here again. And the coffee is good!

I would recommend this dealer.