Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
4.9  
Friendliness
4.9  
Overall Experience
4.9  
Price
4.8  
Quality of Work
4.9  

Dealer Reviews

Show:  

Overall Rating

1.4  

1   Customer Service
2   Friendliness
1   Overall Experience
2   Price
1   Quality of Work

Dishonest and dont stand by their cars...

By Gundisalvus on 11/19/2018 at 5:19 PM.

Was told very last minute that the vehicle we were purchasing (2014 Cadillac ATS) did not qualify for the Lifetime Warranty they offer (despite it having a sticker advertising it on the windshield and meeting all the mileage, the sales rep sayimg multiple times that it did and age they advertised for the Lifetime Warranty). Sales rep, Dan, assured me the car had been completely checked and serviced and if there was a problem they would work with us. Within a couple days the car started leaking oil and idling very rough. Kept leaving voicemails for sales rep with no answer for almost a week. Now we finally got the car in for service to be informed they want $75 just to diagnose what is going on with it. Will NEVER buy from this dealer again. Be sure if you do to have the car inspected by someone else thoroughly before hand.

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Dreaded auto dealers until we visited Hatchett

By Brian2018 on 6/27/2018 at 2:49 AM.

Our last auto purchase at another Wichita dealer was a horrible experience. Working with John Olsen and the staff to purchase our new Elantra was a real pleasure. They were friendly, open, honest. We will come back for our next car!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Jason Grady has won my business!

By Mike Johnson on 4/21/2018 at 3:09 PM. Helped by Jason Grady.

After weeks of online and local searches, a friend asked me if I had been to Hatchett Hyundai West. I was in the area and went directly there, met Jason Grady in pre-owned vehicles and the rest is history! He got all my questions answered, worked with management to negotiate a fair amount for my trade, and I went home with a beauty of a car the same night. My wife even commented on how smoothly everything took place. I could not have asked for a better buying experience. Thank you to Spencer, Eric, Billy and the rest of the sales crew, but especially Jason Grady. Highly recommend!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Bill Stout was GREAT.

By Karen Anthony on 3/24/2018 at 10:48 PM.

Bill Stout was wonderful. My friend Ken took me there and I bought a new Sonata. Everybody at the dealership was very kind. Good job.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Experience

By anovo1994 on 2/20/2018 at 8:23 PM.

John worked with me and took care of everything I needed quickly and efficiently. He answered every question I had (and I had a lot). On a scale of 1-10, he gets a 20.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best sale person ever

By Kieffer2014 on 1/26/2018 at 12:06 AM.

I have beeb telling everyone i know if they are interested in buying a car and if they go to Hyundai dealer that they need hearher. Heather was awesome and take the time to time to talk to her customer and i will say it again that heather is Awesome.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By Greg on 1/23/2018 at 2:07 AM. Helped by Kurt Bull.

This was the easiest car buying experience we've ever had. I would definitely recommend purchasing your next car from Matt Watson at Hatchett Hyundai West.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

John is the man!!

By Jurnee Newbwrry on 1/20/2018 at 3:51 PM.

I was lucky enough to be referred to John a few weeks ago. He made buying my first car an amazing experience! I was pretty back and fourth for a while and he was very patient and made sure I had the best deal for me! I can’t thank him enough! Excellent service!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

This is my third Hyundai

By crbell54 on 1/18/2018 at 8:14 PM. Helped by Kurt Bull.

This is my third Hyundai, a 2000 model, 2014 model and my new Elantra, and my best experience with any dealership bar none. Hyundai builds a great car but its the dealership and support staff that make a difference. Bill Stout (sales) and Kurt Bull (finance) were great to work with.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service

By Jencrowell09 on 1/14/2018 at 5:31 AM. Helped by Kurt Bull.

We worked with Dan Erwin to trade our Ford Explorer for a more gas efficient vehicle. Dan was patient with us while we test drove several different vehicles. He kept in contact but we never felt pressured to buy anything. We ultimately decided on a Toyota Camry and Dan found an excellent car for us. I highly recommend Dan and all the staff at Hatchett Hyundai!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent customer service!

By Westside golfer on 1/13/2018 at 12:31 AM. Helped by Kurt Bull.

Matt did a great job. Didn't pressure me in any direction and was very knowledgable on the vehicle. Always made himself available and answered all questions.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Repeat Customer!

By tracyraz on 1/12/2018 at 12:18 AM.

I recently purchased my second new car from Hatchett Hyundai West in the last three years. They gave us a good price for our trade-in and a great deal on our new car! We love the wonderful customer service! Matt was fantastic! He was very knowledgeable, and took the time showing me all the features. It was a breeze! Thank you, Hatchett Hyundai West

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fantastic Service

By _staci_ on 1/11/2018 at 7:26 PM.

Matt provided a wonderful buying experience. I will return for any further needs and would highly recommend seeing Matt. He made the experience smooth and unstressed

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience!

By Joan Day on 1/10/2018 at 2:19 PM.

This would be my 2nd Hyundai that we have purchased. John was great! He was very helpful and what a personality he has. We love our new Santa Fe. From our experience, their sales and service are the best always feel like we are taken care of. Thank you John for all you did for us!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

By far the best car buying experience

By Jerry W. on 1/8/2018 at 3:24 PM. Helped by Jimmy Lynn, Billy in finance dept.

Jimmy Lynn was a great help and was not at all pushy! By far the best salesman we have ever interacted with!! The entire team that we dealt with was phenomenal! I highly recommend this dealership as they will help you find what you are looking for and do NOT act as though you are inconveniencing them.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great

By Topbronc on 12/30/2017 at 6:19 PM.

Got me what I wanted and what I was looking for. I needed a newer vehicle but keep putting it off because I didn’t want to go through the process of dealing with car lots. Made it easy for me. Will come back when in the market again.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Love Dealing with Hamilton

By tomford0 on 12/30/2017 at 5:16 PM.

Hamilton is incredibly professional. He treats us with the utmost care to ensure we are making the right decision in our new vehicle. Not only does he take care of during the sale but he is good about following up with us to make certain any additional needs are met such us scheduling service. Hamilton makes us feel like we are part of the family.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience. Great place to buy from!

By VictorC. on 12/29/2017 at 10:22 PM. Helped by A New Zealander, Kurt Bull.

I’m not a fan of car shopping, or pushy deceptive sales practices. These guys are different and have something for everyone. Make The Switch!

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Great place to buy a car

By Susan Bradford on 12/27/2017 at 5:36 PM.

This is my second time buying Hyundai. I've worked with Heather both times. They let you drive the vehicles you are interested in without pressuring you into buying. I would definitely recommend Heather and will go to her again. The finance guy was great to work with as well.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very pleased!

By mtmackender on 12/27/2017 at 5:21 PM.

Great experience with staff and especially salesman Matt Watson!!! He went over and above to accommodate our requests and make the sale as quick and efficient as possible.

I would recommend this dealer.