Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.8  
Friendliness
4.8  
Overall Experience
4.8  
Price
4.6  
Quality of Work
4.7  
Service
4.7  

Dealer Reviews

Show:  

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Satisfied customer

By Herbert S Rappaport on 11/8/2017 at 4:39 PM.

Most professional and knowledgeable sales approach. Salesman was not pushy and took the time to explain the features of the vehicle. Calm quiet atmosphere to discuss the deal.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Rotilio’s review

By I linda elio727 on 10/25/2017 at 10:43 PM. Helped by Jim Gilarmo.

I had a good experience very good Dan did a very good job and answer all her questions And he’s Spent alot time with us

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Best experience ever

By Mr Ben on 10/11/2017 at 7:42 PM. Helped by Michael Shockley.

It always amazes me that people are more willing to whine and moan about bad experiences than good ones. People seem to be more motivated to review and post bad experiences than good. Marketing firms, Public Relations (PR) firms and businesses know this to be a true. Wherever you go you'll see more sissies and mentally libertarded folks piss'n in the wind than people singing praises. My experience with Schumacher (GMC BUICK location) relates to their used vehicles and personnel. Mr Dan Ayers and Michael Shockley were my primary contact figures and were beside me every step of the process. There were 3 others, two of which where in the financial department (sorry, I can't recall the names off hand). I first contacted Schumacher GMC through the Carfax app regarding a used (extremely low miles) 2017 Ram 1500 4x4 SLT. The internet sales manager responded within exceptional time and confirmed the vehicle was still in their possession. I made arrangements for an appointment the following day (on Saturday) and was told that Mr Dan Ayers will be the one I first contact. I made the 140 mile drive and arrived at the appointed time (9am). I was overly impressed with the the appearance of the the lot. It's well organized and incredibly spotless from the used vehicles on the lot right down to the cobblestone style parking lot. I was greeted professionally and yet friendly; not like some long lost pal, the way most dealers behave. Mr Ayers had been previously briefed on my visit and was prepared. He assigned Michael Shockley to assist me further in showing vehicle and arranging the test drive. There however were two snags. One of em had do deal with me and took time. However the other was due to the dealership. This is both the incredibly stupid part (negative undertone) and yet astounding (positive overtone). Mr Shockley excused himself to retrieve the truck and bring it up front. He came back about 20 minutes latter, empty handed, incredibly embarrassed and concerned about his. We went back inside and the first words out of his mouth were "I know you drove a very long ways, Buuuut". It was explained that an employee had signed out the vehicle for showcasing and was further north (I learned latter on my own that it was 20 minutes further north) and they could not get ahold of him as he wasn't answering his phone. Now here's the astounding part, Mr Shockley explained to me that if they couldn't get the guy to return vehicle in an appropriate time frame, that he would personally bring the vehicle to my home 140 miles away, just to show it. Wow! Well the employee did eventually call back 2 hours latter (here's the negative undertone). He was playing golf and on the 8th hole or something. But nobody could get him to commit a time frame of when he'd bring it back. Well my finger is pointing at that particular employee and saying in my head (how rude and disrespectful). I told Mr Shockley who, along with practically everyone else, was more than embarrassed, about my contempt for the employees handling of things. I further explained that if the vehicle looks and preforms as it was presented on carfax (all 26 pictures) I'd buy it. So to kill time while we waited for the employee to return said vehicle, we did the pre-approval, finance thing. It took awhile because there was a snag on my end, but the outstanding people in the financial department found a way to overcome and rectify. 3 and a half hours latter the vehicle shows up. 3 and a half hours from a golf course 20 minutes away. No doubt that the employee had to finish a full round of golf first. In his mind it's apparent that company needs and customers come 2 verses fixing his handicap with boys, and lunch at the club house. In my mind, when you have a company vehicle your supposed to be show casing but using it for personal use, then learning a customer had made previous arrangements for see the vehicle at 9am, YOU EITHER HAVE IT THERE ALREADY OR YOU DROP WHAT YOUR DOING AND GET IT THERE! Not 6 and a half hours after the appointment. He embarrassed all his coworkers, the company and seriously offended me by finishing his golf game first. It's reprehensible behavior in my book. But I do not want one employees bad choices to reflect on Schumacher Buick GMC. That would not be fair at all. There just needs to change or better communications somewhere and knowing the embarrassment the others felt, I don't have to bring the issue up. They'll definitely handle it and make the appropriate procedural change(sl The employees at this location were outstanding. They demonstrated their willingness to bend over backwards to rectify the embarrassing situation. The actually did bend over backwards in many respects. They were literally jumping through hoops with concerns (that I might walk away?). Just imagine how willing they were to rectify things to offer to bring the truck 140 miles away just to show it to me. The folks in the financial department also bent over backwards to rectify my issue in order get me in the truck, at the price I wanted and the terms I needed. I cannot say one bad thing about these people or the dealership. Nothing but praise

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellence

By dkolt on 10/4/2017 at 4:58 PM.

Eric Doering was an attentive and knowledgeable salesman without being pushy. He spent all the time I needed with me to learn about my new car features. The showroom was attractive and restrooms clean

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The process of buying a new car.

By ddeloose on 9/22/2017 at 9:52 PM.

From the first hello we felt that we were the only people around. From showing us the autos we were interested in explaining everything in understandable terms. The sales team was fantastic. These guys no their businesses.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

bought new Buick

By Mike and Camille Scott on 9/4/2017 at 2:23 PM.

My wife and I worked with Dan Shaughnessy. Dan gave us exceptional service and went above the call of duty. I have become recently disabled and the thought and care of the service given was beyond reproach

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Yukon fixed on time and given rental car.

By Cargmcdenaliukon on 8/8/2017 at 11:30 PM.

Very good, friendly staff. Explained problem we had with transmission so we could understand what was required. Service manager took care of us. Car was cleaned and washed.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Oil Change, Tire Rotation, Bad Windshield Wiper at Delivery

By Ricks Buick Encore 2017 on 5/24/2017 at 1:07 AM.

This was my 1st trip to the service department since I purchased the vehicle. I didn't get his name but he wore a White Shirt and Tall person who walks around the Service Bays went above the call of duty and replaced my Driver Side Wiper at NO CHARGE. In contrast the Service Advisor upon checking in my car for service wouldn't change a bad Driver's Side Wiper under Warranty due to the mileage on the vehicle. Not taking into consideration that it was the 1st time in for service since I took delivery. The White Shirted Tall person MADE IT HAPPEN to my expectations....Thank You!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2014 buick encore

By spanky1 on 5/23/2017 at 9:04 PM.

i went in for a oil change and tire rotation.bob jenkins was exceptional.my car was serviced on time and was delivered on time.

I would recommend this dealer.

Overall Rating

4.4  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

CAR REPAIR AND MAINTENANCE

By 09 Saturn guy on 5/20/2017 at 6:28 PM.

My rotors had to be cut. Originally they were put on 8 months ago by you so they were covered under your 12 month warranty. Spoke to Bob Zjenkins to make an appointment and told I was due for a transmission flush. When I arrived the next day Bob told me I had another 9k before flush was needed. He saved me the $180+. He could have said nothing and taken my money. Needless to say Bob has always taken care of me these last 10 years. Thanks Bob

I would recommend this dealer.

Overall Rating

1.2  

1   Customer Service
2   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Dishonest employee

By Marisol on 5/9/2017 at 9:24 PM.

When this employee was specifically asked a question he was deceptive and did not tell the truth. Also on the receipt tried to upsell me for work that did not need to be done.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent

By cw6567 on 5/5/2017 at 3:50 AM.

Great Service. Southern Hospitality . The salesman Bob Jenkins has excellent customer service mannerism ans expressed them very well. The manager over all Mr. Clay was very generous. Good Job Guys :-) smile

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

curteous, prompt, friendly

By Louise on 4/22/2017 at 9:22 PM.

courteous, prompt, friendly I highly recommend your services and all of the staff I inter acted with was friendly and professional... I would recommend you...

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Easy process

By mikemchugh5aug on 3/15/2017 at 8:00 PM.

Nick made the buying process as easy as possible. I would recommend this dealership to anyone in the market for a new GMC. Great customer service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

car broke down

By joseph miele on 3/10/2017 at 9:17 PM.

Car broke down Saturday night and was towed in Monday by the after noon...... I was informed of the problem the car was ready by 3 pm

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experiance

By Vinnie on 3/4/2017 at 7:40 PM.

Everyone was pleasent, helpful and knowledgeable. Left with the car I wanted at the price I wanted. Defiantly would recommend this dealer for everything. Great Job

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

Love Our Envision

By prinaldo on 2/11/2017 at 8:31 PM.

Eric Doering was a pleasure to work with. He seems to love what he does and we enjoyed working with him. We have been leasing vehicles for over 15 years but our last 4 cars have not been GM products even though my husband is a GM retiree. We love the vehicle and thank Eric for spending the time with us and answering our MANY questions. See you again in 3 years!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Buick Purchase

By Donna J Helm on 2/5/2017 at 3:02 PM.

Nick and Matt went above and beyond. They both worked hard to get us into a right vehicle. We really appreciated their work and are enjoying our new car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

First service including factory recall

By Gators61 on 1/31/2017 at 11:53 PM.

Excellent service. Quick response time great overall experience.for a mid afternoon service call they were very quick. Car came back clean and ready to go. Service agent explained all details clearly

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Bob & my New Buick

By Jackie Lent on 1/31/2017 at 10:39 PM.

With just 2-3 months shy of turning in my leased Buick Regal I was perplexed as to what I would be next. I explained my change of life concerns to Bob Baumann. I hardly use my car due to physical impairment & wanted to decrease my monthly payments for a car. It wasn't long before Bob called & said he had just the car I should consider. Knowing that I was unable to travel to the dealership Bob brought the car to me for a test drive. Around the block a few times & I was sold except for one issue. I didn't like the car in silver. A few minutes later Bob was showing me color options on oneline & I chose Winterberry Red which Bob sad was in his dealership inventory. The very next day, a rush to take advantage of sale ending in a few days, Bob brought my new metallic red car to me. Surprised is an understatement because the color was richer than I could have hoped for. He also brought all the papers to sign for my new 2017 Buick Encore & there at my kitchen table I wrote my down payment check to Schumacher Auto. Better VIP sales service than this I couldn't imagine. Many thanks to Bob for making the stress of leasing a new car stress-free.

I would recommend this dealer.