Dealer 2-Year Rating

Overall Rating

4.7 / 5
Customer Service
4.8  
Friendliness
4.8  
Overall Experience
4.7  
Price
4.5  
Quality of Work
4.9  
Service
4.5  

Dealer Reviews

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Overall Rating

5.0  

5   Overall Experience

One of the BEST CAR BUYING experiences of my LIFE!

By john713 on 7/2/2018 at 7:26 PM.

Gray was able to talk my wife into exactly which car I WANTED without any 'tears' ... He deserves 'salesman of the YEAR!' AND the rest of the crew did their followup jobs beautiful! Next VW will be from Gray!

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience

We had an experience that will bring us back when it is time

By Big Charlie Pa on 6/5/2018 at 7:16 PM.

Sorry, our experience with your dealership was super. The Salesman was super the building was super, everything was just super. My wife and I were both very happy to be able to deal with your company. Our salesman, Sam, who is not listed above, was, what else"? "Super" He knew his product, worked for us to get the best price. And was so good, we invited him to dinner in a few weeks. Your operation is a good one, and the employees we have met are good ones.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

GREAT EXPERIENCE...

By Biljana7056 on 5/5/2018 at 12:48 AM.

My last five cars were VW, either Jetta or Passat, but, family wise, 12 all together. For me, there was no question what car to buy... but, where? With great experience when I've bought my 2012. Passat, I decided to go to Schumacher Auto again... and again, came home very happy. High professionalism, kind personnel and friendly atmosphere made me feel as a part of the Family. My previous trust in VW, driving comfort and the top performances of Jetta SE 2018 gave me a great confidence in Schumacher Auto. I will certainly come back there. Kudos to the Sales Consultants and Management for their kindness and patience. GREAT JOB!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Efficient and gracious experience.

By siros3 on 5/5/2018 at 7:06 PM. Helped by Steve Handy.

Steve Handy Was very Patient with me as I took about a month to finally decide on what I wanted. When I had decided , Steve worked with his boss, Clark to make sure I found the exact car with payments that met my budget. When I came to the Dealership, everyone made my experience a smooth one. The Insurance lady, finance guy, Ryan, worked thru all the paper work with a timely and patient attitude. All and all I left Schumacher VW with a smile on my face and a new Passat[ I will continue to be a customer as i Have been since 1991 and surely recommend Schumacher and Steve Handy.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

They make car leasing easy!

By KelliJ on 4/23/2018 at 3:20 PM.

This is the second lease that I've done here. Both times they were fair and easy to deal with. I am please with their sales, service, finance dept and management. Well run dealership. Gray was great to work with.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I would recommend them to everyone!

By JENNIFER W on 1/19/2018 at 6:26 PM. Helped by Sam Silva.

Everyone was so pleasant to work with! Really loved everyone from our sales guy to the sales manager! They made buying a car easy and stress free!

I would recommend this dealer.

Overall Rating

4.7  

5   Customer Service
4   Friendliness
5   Overall Experience

I have never had a bad experience here

By DCT on 8/16/2017 at 7:02 PM. Helped by Jackie.

Everyone that works here, from the sales dept to service, is courteous, pleasant and cannot do enough to accomodate the customer. They have shuttle service when I leave the car, call when promised, and make every effort to keep costs low. PLUS....the car is washed inside and out...spotless!! They are wonderful!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience

Mr. Jim Liantonio was very rude. did not fix issue.

By Janet123 on 7/31/2017 at 6:12 PM.

Secondary set of keys did not work after purchasing the vehicle, Mr. Liantonio was very rude and refused to replace/fix even after telling him I have a disabled infant and therapy animal. Because of Mr. Liantonio I will never purchase another vw nor deal with Schumacher dealership again. I will forewarn my friends, family, and acquaintances including social media.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Very happy with quick service. Thanks Tom

By VWCCalba on 5/28/2017 at 10:44 PM. Helped by Tom.

Came in for airbag recall. As promised in the correspondence, it took less than two hours. Was disappointed to see that Doreen my Service writer Transferred, but so happy to have met my new service writer Tom. Treated me like a member of the family,

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great customer response in service department

By Saint on 4/12/2017 at 7:58 PM. Helped by Rob in service.

Service manager really cares about the customer.. would definitely reccommend this dealership strictly on the way I was treated . Again much appreciated. As always, my salesman always helps me.. he has s remarkable

I would recommend this dealer.

Overall Rating

4.2  

5   Customer Service
5   Friendliness
4   Overall Experience
3   Price
4   Quality of Work

Stèreo repair

By Linda on 1/14/2017 at 5:59 PM.

Stereo was too expensive to fix. Not happy that a 2010 car would need this $850 repair for a new system. Was happy with Cyndi's service. Tire was patched for a good price.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome experience!

By Wendy Leyva on 1/4/2017 at 6:32 PM.

Very easy to apply for a loan, huge variety of cars and absolutely friendly environment, they will get you the best deal out there, no doubt

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

extremely satisfied

By deerfield99 on 12/18/2016 at 7:53 PM.

service personnel were very courteous and professional. good followup on their behalf. i'm a very satisfied customer' i would highly recommend the schmacher group to everyone. thank you again......georgia

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
4   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Vic resolved my issues

By Shan on 12/9/2016 at 1:46 PM. Helped by Vic.

My rep., Vic was very nice during the whole process, my first time at Schumacher. I had an issue at first but it was resolved

I would recommend this dealer.

Overall Rating

4.0  

4   Customer Service
5   Friendliness
4   Overall Experience
3   Price
4   Quality of Work

Great!

By TiffanyG on 11/18/2016 at 5:33 PM. Helped by Vik.

Very friendly and always so helpful! Vik serviced my car and put on a new tire, changed the oil, added washer fluid, and ran it through the car wash after my second flat in a 5 month period of time- he's great! Helped make light of an aggravating situation!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great customer service

By Mstein on 11/17/2016 at 6:26 PM.

Cindi Cindy is amazing. She was extremely helpful, friendly, and addressed my needs in a timely manner. See her for any of your service needs!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Ask for Vikaash!

By Carol on 11/16/2016 at 5:58 PM. Helped by Vikaash Joseph.

Vikaash Joseph was very polite, helpful and knowledgeable about my car. I will definitely ask for him again. My car was washed and delivered to me on the promised time.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great customer service

By ladybug on 11/11/2016 at 6:50 PM.

We have been repeat customers at Northlake Schumacher for over 20 years, both with GM and VW vehicles...last year we bought a 2016 VW Golf Station Wagen and a 2016 VW Beetle, replacing my low mileage 2001 Beetle...Sales Dept was great, knew their products, did not pressure us as we already knew our needs and what we wanted...Parts Dept helped us use some Rewards Points for extra accessories, and we always ask for service through our long-time Service Writer, Cyndi Cicioni, who recently handled a fuel tank safety recall on the Golf, and then she arranged for the Beetle's first annual oil change (less than 2,000 miles....both of us being retired means months for service not by mileage. We are lucky to live close by the dealership and they have always been responsive to our needs over time, proving the longevity, stability and good management of this large dealership. Thanks to all, Margie and Terry McMullen, Palm Beach Gardens.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Ibis Harrison

By Simon223 on 9/13/2016 at 11:22 PM.

Jorge, It was such a pleasure working with you during the purchase of my daughter's Jetta. From the beginning of the process you demonstrated a genuine professional demeanor that will not be forgotten, you clearly listened and understood our needs. Thank you for working with us on getting the best possible deal on our car. Amanda is extremely happy and I am very much at ease that she is behind the wheel of such an exceptional automobile. I look forward to doing business with you in the future. Sincerely, Ibis Harrison

I would recommend this dealer.

Overall Rating

3.6  

5   Customer Service
5   Friendliness
3   Overall Experience
1   Price
4   Quality of Work

Oil Change and Turn Light Bulb Replacement

By RJ on 9/1/2016 at 5:13 PM. Helped by VIK.

Next oil change due date or due mileage was not recorded. Labor cost for the Turn Light Bulb Replacement was pricy. I thought it was an easy replacement.

I would recommend this dealer.