Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.9  
Friendliness
4.9  
Overall Experience
4.9  
Price
4.7  
Quality of Work
4.9  
Service
4.6  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Happy Highlander Experience

By Jharden on 8/22/2017 at 2:51 AM.

Sama and Joey worked together to provide an easy sales process. Joey helped us locate the Highlander we wanted, explained features and took us for a test drive. Sama then led us through the rest of the sales process, facilitated delivery of the vehicle and thoroughly explained all of the great features. Both Joey and Sama were very knowledgeable and pleasant to work with. We felt like they were genuinely interested in our satisfaction.

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

Outstanding salesman

By Christine on 8/21/2017 at 4:18 PM.

We were not pressured or rushed during our shopping experience. The salesman (Tip Dickerson) was extremely patient and helpful, and he went out of his way to help us find the perfect automobile.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

Thanx to a professional sales person named Forkan Siddique,

By Don't know, I say on 8/20/2017 at 8:21 PM.

Thanx to such a professional sales person named Forkan Siddique, our car shopping experience was great. He wasn't pushy at all and he answered all of the questions asked. I purchased a certified Camry Toyota and he promised to have my touch up work done at a later date when convent for me.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best car buying experience EVER!

By Brenda J Sanger on 8/20/2017 at 2:28 PM.

I worked with Sama to buy a new 2017 Highlander and it was honestly the best and easiest car buying experience I have ever had. Sama is so friendly and has an outstanding personality. She worked with me to get me what I wanted in record time. I was in and out of the dealership so fast. There was no pressure to look at other vehicles - I told her what I wanted and she made the process happen quickly. She then takes me in to see Francisco to finish my paperwork. He also made my experience fun and pleasurable and to sign paperwork was another easy and fun experience. Sounds crazy to have fun signing paperwork but it happened. I would so recommend Toyota of Plano to anyone and recommend that they ask for Sama to have a great buying experience. I want to thank both Sama and Francisco for making my buying experience so relaxed and making me feel like I had known them for years.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Karen is the best!

By Pearl4Runner on 8/20/2017 at 2:10 PM.

Purchased our second vehicle from Karen-first one in 2015 at prior dealership. Once again, she was outstanding with locating what we wanted, working diligently to insure our options and best price. We love her, and are lifers-thank you Karen!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

They are professional and patient.

By suyus.33 on 8/20/2017 at 7:00 AM.

Sean and Peter answered every question, even some are silly. They are thoughtful as well, especially they won't recommend some choices that you don't need it.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Sama Hawileh's is why I will return to Toyota of Plano

By Pam Connaughton on 8/20/2017 at 1:10 AM.

Ms. Hawileh spent over five hours listening attentively to my needs and wants enabling me to make the best possible choice in a car lease purchase. We focused on my budget and car requirements. I am a retired school teacher with a set amount of retirement income and a primary care provider for my elderly sister. Sama gave me a wide choice of the specific cars I was interested in buying. She was extremely patient and answered a myriad of questions demonstrating her detailed knowledge of everything from the engine, fuel economy, maintenance, performance ratings and even clear instructions on how to set the Sirius Radio. She helped me remove items from my previous leased auto. I hope Toyota will recognize what a great sales person you have. The next time I qualify for a lease purchase, I will go to Sama Hawileh - she is an exemplary sales person and a definite asset to Toyota of Plano. Sincerely, Pam Connaughton

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

exceptional

By Ata on 8/19/2017 at 10:31 PM.

Joe Salazar provided me with exceptional customer service. He is very polite and calm, and I really enjoyed purchasing from him. He did his best to help me get the best car with all the promotion and discounts. I greatly recommend him to anyone who wants to buy a new car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Peter Chou Rocks!

By Tray1127 on 8/19/2017 at 6:01 PM. Helped by Francisco Perez - Awesome Finance Rep!.

I worked with Peter to purchase my new Sequoia. The sales process took a little while due to some updates needed on the vehicle. Peter was great and kept me informed duke for the whole process. I have never worked with anyone who ran through the dealership from place to place working so hard to get everything completed and ready. Peter has a great attitude, is super fun and has an infectious laugh. It was truly the most awesome car buying experience I have had. Thank you Peter and Toyota of Plano! Tracy

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

BEST customer service experience

By Kts110188 on 8/19/2017 at 3:20 PM.

Ethan Sabahi provided us with amazing customer service. He made sure the car buying process was smooth and easy. He was able to get us a great deal that NO ONE in the dfw metroplex was able to offer us- we checked. We will definitely be back to Toyota of Plano for our next car purchase.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Peter was awesome!

By nshowman on 8/18/2017 at 5:26 PM. Helped by Cash.

Just traded in my vehicle for a 2017 Toyota Corolla. Peter was my car salesman and he went over and beyond to putting me in a car that fit my budget and fit my needs. Peter is by far the best car salesman I have ever worked with. He is truly an asset to Toyota and I look forward to working with him in the future for my future car needs. Thank you Peter and thank you Toyota!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Karen was wonderful!

By NWeaver on 8/17/2017 at 11:07 PM.

Karen Schlaterrer was great to work with, from my online inquiry to the day I picked up my new Highlander! She answered all my questions and concerns. She communicated every day--I never felt like she was too busy for me! I would highly recommend Karen to sell anyone the car of their dreams!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service as always.

By Chuck on 8/17/2017 at 9:12 PM.

This is our 6th vehicle purchase from Toyota of Plano. We started purchasing from them in 2005. The service is excellent and we will continue to buy our vehicles from this dealership for years to come.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Quick, thorough, oil change

By Chris8675 on 8/17/2017 at 5:04 PM.

I've been to Toyota of Plano twice since I've leased my vehicle. Both times were pleasant and fast. Free coffee, soda's and large comfortable waiting area. They have a ton of employees there that are constantly running around working hard to get customers in and out of there. Nobody wants a long stay at the dealership and they're great at making your stay pleasant and fast.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Ken Steele is awesome!

By Rebelo on 8/16/2017 at 6:47 PM. Helped by John Fulgoni.

I had the most pleasant experience at Toyota of Plano! Ken Steele was the manager who assisted me and with his help I bought a wonderful car! I know that I made a great deal as I researched before I went to this store. Ken made me feel super comfortable! He put absolutely no pressure on me and my friend who accompanied me to help on the purchase of the car. In addition to Ken's cordiality I must say that other Toyota locations did not offer the same great deal I could have at Toyota of Plano - not even close. And Ken Steele honored the offer exactly as promised! Once again, thank you for your professionalism and everything you did for me Ken! Rebelo

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Experience

By JasMort1 on 8/15/2017 at 7:00 PM.

Roberto was fantastic with his knowledge and experience of the new Camry I purchased. The overall experience was made much easier due to this. I learned a lot during our test drive, and his ability to go over all the features after the purchase made the transition to the new car seamless. Thanks Roberto!

I would recommend this dealer.

Overall Rating

4.6  

4   Customer Service
4   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Patrick is Great!

By Jcmf52 on 8/15/2017 at 6:37 PM.

Patrick is a great salesman. My wife and I already new the car we were interested in, and just wanted to look over. Patrick provided a very good test drive route and allowed us the space to check out the car on our own. When some cosmetic issues were pointed out, he forwarded the concerns to the sales manager. All the items were addressed and we ended up making the purchase. Patrick is a great person and because of our experience with him, we would definitely consider purchasing another vehicle from this dealer.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent experience purchasing a used Toyota

By 60MilesNorth on 8/15/2017 at 10:51 AM.

I was looking for a Toyota Highlander for several months. I concluded a vehicle search with a call to Toyota of Plano. I wanted to show my wife several different used Toyota SUV's to ensure that is what she wanted. I found the car I wanted online and called Toyota to ensure it was available. I spoke with Forkan, who let me know the vehicle was available. We arrived about 30 minutes later on a Saturday morning. The 2014 Highlander was pulled up for us. My wife was able to test driver that vehicle, and would have tried others if she had wanted to because the selection was available. The price was fair based on what I saw online by private and other dealers. By 12:30 we were on our way home. Forkan was a caring sales person and easy to work with. I have gone to Toyota of Plano for about 10 years for Service and have always been well taken care of there, it was not a surprise to have a great experience with their sales team.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Could not ask for a better experience

By TTaylor on 8/14/2017 at 2:50 PM.

First time buyer turned lifetime customer! The staff was extremely kind and helpful throughout the entire process. They treated me like family, not a customer!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great deal, excellent customer service

By phuong.nz on 8/14/2017 at 3:56 AM.

We had a great experience buying our first sedan car with Peter at Toyota of Plano. Peter went above and beyond to make sure that the car would be the right fit for us (color, price, feature, model, etc.). I highly recommend this dealership and Peter for their professionalism and friendliness.

I would recommend this dealer.