Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.9  
Friendliness
4.9  
Overall Experience
4.9  
Price
4.7  
Quality of Work
4.9  
Service
4.7  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Smooth no pressure sales

By Sdunkle0217 on 11/19/2017 at 12:13 AM. Helped by Heroy.

We worked with Greg Murrah. He was super knowledgeable, and didn’t pressure us into something we couldn’t afford. As far as car salesmen go, he is top notch. Thank you for being a great salesman and a great person.

I would recommend this dealer.

Overall Rating

3.6  

3   Customer Service
4   Friendliness
4   Overall Experience
3   Price
4   Quality of Work

Could improve first time buyer experience

By Piper on 11/18/2017 at 10:25 PM.

Robert and Adnan were both very accommodating and personable. It was clear they both wanted to ensure I had a good experience and was satisfied with my purchase. Brian processed my paperwork, and I couldn't help but feel like I wasn't always getting a straight answer every time I asked about something. I take some responsibility for not asking more about this, but I was a first time buyer and by myself- I wish he had explained more about the extra auto care options and how much that would be increasing my monthly payments. Not once did he mention how much each of those would be adding to my overall cost, he just put two options for monthly payments in front of me, but not a payment option for if I wasn't buying the auto care. I wish I hadn't purchased the auto care as they are not required, and that was not communicated well to me while I was there.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Stephen was great!

By krenee on 11/17/2017 at 6:49 PM.

Stephen was extremely helpful and communicated well throughout my search for a used car. Even though I didn't purchase my vehicle from Toyota Plano, Stephen was still very helpful and offered his services if I ever need them in the future. Great job, Stephen!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By Troy on 11/17/2017 at 6:41 PM.

Max approached right after we left our car and helped us with driving out in a new one before the night was over. He walked us through the car features and even made sure to top off the gas in the car before we left.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great customer service

By mhedlund4 on 11/17/2017 at 5:19 PM.

Toyota of Plano is lucky to have Greg as a salesman. He made our time looking at the Rav4 fun and easygoing. He genuinely cared about making sure all our questions and concerns were answered and showing all the key features of the vehicle. I never once felt pressured to make a decision I wasn't ready to make.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Karen was very helpful

By Kayleigh Love on 11/16/2017 at 8:19 PM.

Karen was willing to come in on her days off, and missed her lunch break to help me get the car that I wanted, when I was ready to pick it up! She was thorough with her follow ups, and always helped me with any questions I had!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing

By Caitie2010 on 11/13/2017 at 5:16 AM.

Quick and easy process. I got exactly what i was wanted for an amazing price. I didn’t have to fight for it either. I am so happy with the experience.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
5   Quality of Work

Running Well

By GL on 11/14/2017 at 2:55 AM.

I was able to find a wonderful Corrolla with the help of Roberto. He provided assistance in making my transaction painless, since I hadn't thought to buy a new car when I went to check out the new 2018 corrollas.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

sales

By KEH on 11/13/2017 at 10:30 PM.

Very honest with his presentation and very knowledgeable about the product really enjoyed working with him he did go the extra mile it was a pleasure to work with him

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience getting a new truck!

By sethmt12 on 11/13/2017 at 9:06 PM.

My experience at this dealership was exceptional from the moment I walked in to meet Jose, all the way up to the moment I drove off the lot with my new truck. Jose and Brenton are both very kind and patient, and they went out of their way to interact with my family and I to ensure that the process was enjoyable. I can't put into words how much I appreciate their help, and everyone else that was involved in this process.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Helpful and Wonderful

By Gayle on 11/12/2017 at 7:17 PM.

I'm a first time buyer and he made my experience just absolutely amazing. Both Taylor and Mr. Francisco were detailed in discussing all my options and answered all my questions. Thank you once again for making this experience headache free.

I would recommend this dealer.

Overall Rating

4.4  

5   Customer Service
5   Friendliness
4   Overall Experience
3   Price
5   Quality of Work

Great sales expertise help and support

By test on 11/10/2017 at 4:57 PM.

Greg explained me all new Toyota Rav4 features and was able to answer my questions. Will be glad to schedule drive test with him as soon as possible

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Adnan yosuf

By Naveed on 11/9/2017 at 10:35 PM.

Very nice service by adnan honest n upfront i recommend him for sure he is well educated related to car business n honest n upfront.

I would recommend this dealer.

Overall Rating

4.0  

4   Customer Service
5   Friendliness
4   Overall Experience
3   Price
4   Quality of Work

VERRRY NICE!

By Dhevron22 on 11/8/2017 at 11:49 PM.

Ask for Jacoub! He did a great job of making EVERYONE comfortable. He was very friendly and easy to work with - even when there was a wait for the final paperwork. Absolutely thrilled with my new car and I was glad that Jacoub is a true professional - no sales-job here, just service!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

amazing

By Kasey89 on 11/8/2017 at 8:09 PM.

Excellent customer service! Max helped us a lot in deciding which is the best. Happy with whatbi purchased. we will come bacK soon for another one.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fun and fast experience!

By Cathy B on 11/8/2017 at 2:51 PM.

Jose is THE best! We came back to ToP to finalize the deal because of his personality, honesty and willingness to help. I had dealt with Faz online before we came to the dealership because I didn't want to be "hounded" by salesmen. When we finally made it out there, Jose didn't pressure us and made the car buying experience fun. When it came time for the transaction, he helped us get in and out with finance (Kal!) quickly as we had limited time on a Saturday due to various obligations. All and all a great experience!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Smooth experience

By Firstcar on 11/8/2017 at 4:06 AM.

All went very smoothly for me. They were able to handle a somewhat chaotic insurance and payment problem from my end, and I walked out the next morning with keys in hand. Human made sure I got exactly what I wanted and did his best to get the price knocked down. I felt as if Human personally wanted me to have the car of my dreams, whether new or used. He even personally picked me up so I wouldn't have to coordinate getting two vehicles back home.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Good experience

By Drrathore on 11/6/2017 at 3:47 PM.

Max treated us good. He was very honest and address all my inquiries also made the transaction fast.The best thing I liked about him was that he was not pushy.

I would recommend this dealer.

Overall Rating

4.4  

4   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Good staffs

By Bsn on 11/5/2017 at 7:16 AM.

Nice and kind attitude to me. He listened to my voice first. Thanks not to bring any other staff or managers who do preach many times. I experienced such things in other stores. But here, he didnt do that, and he was only person i talked. I liker that.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My First Car.

By MOHAMMAD HANIF on 11/3/2017 at 6:05 AM.

This car car dealership has one the best employees who work for you as best as they can.I really like their work.keep it up.

I would recommend this dealer.