Dealer 2-Year Rating

Overall Rating

4.7 / 5
Customer Service
4.7  
Friendliness
4.8  
Overall Experience
4.7  
Price
4.6  
Quality of Work
4.7  
Service
3.5  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Purchased Honda Accord Sport

By Tim on 10/28/2018 at 10:30 PM.

Salesman Daniel Caingcoy was very helpful and knowledgeable as to the features on the 2018 Honda Accord Sport I purchased. His professionalism was second to none.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Ripping off Customers

By Galpin on 9/24/2018 at 1:41 AM.

Don’t trust these guys. Twice I’ve taken my new car here and twice they charged for a tire rotation they didn’t perform. When I confronted them and told them I marked the tire to check if they actually did the rotation, they refunded my money. I also have a video camera in my car and the mechanic turned off the camera. If there was a negative score, that’s what I would give them. I also don’t trust that they performed the oil and transmission change I paid for but I cannot prove this because they turned off my camera in the car. Bunch of crooks!

I would not recommend this dealer.

Overall Rating

2.2  

2   Customer Service
3   Friendliness
2   Overall Experience
2   Price
2   Quality of Work

Bait and switch was done when signing contract.

By Luis-Partida on 6/27/2018 at 11:42 PM.

After buying 4 new and used cars at dealerships we purchased a new 2016 Honda Civic EX turbo but during the signing of the contract we insisted on purchasing of a SERVICE CONTRACT but the finance representative did a BAIT AND SWITCH on us and instead included an EXTENDED WARRANTY that we did not want....I have for 6 months been calling and trying to speak to the finance manager to try and explain what happened but have not even gotten a call back!! I tried to speak to the general manager but always is told that he is unavailable and to leave a voicemail but no call back as of now!! Please be aware that this probably happens to more customers unaware that they had a bait and switch probably due to bad customer service and money...

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Wonderfull Experience!!! Just recieved my Ca plate today!!!

By Roy R. on 6/16/2018 at 2:48 PM. Helped by Jovic Anicete.

I bought my 2018 civic couple weeks and I am very happy . Thanks to Mr. Jovic Anicete for making it possible! I recieved my Ca license plate today and I wish I can just leave the "Scott Robinson" plate in there. My experience in this dealership was wonderful and Jovic make it possible he is very helpful, very informative,very friendly etc..eyyy most importantly he is very patient with us that day because I know that he is very busy but he took his time explaining everything and I really appreciate it "customer care" thanks again Jovic. I highly recommend Scott Robinson Honda and Mr. Jovic Anicete!!!

I would recommend this dealer.

Overall Rating

1.4  

1   Customer Service
2   Friendliness
1   Overall Experience
1   Price
2   Quality of Work

A simple repair became a horrible sales experience!

By Daria B on 3/29/2018 at 9:12 AM.

No one likes being cheated, which is reason enough to avoid buying a car from these creeps! I took my 2007 CR-V into Scott Robinson Honda for repair two weeks ago; I knew it would be a big repair (steering issues) but had the money for a substantial downpayment on a new car if the repair cost was too high. While awaiting my estimate, I was pounced upon by salesman Stuart Lypshits; I told him I had already received a quote on an HR-V via e-mail but he claimed that salesman wasn't in. That was the first of MANY lies. Without my knowledge, he took it upon himself to speak with my service writer (who NEVER returned with the estimate), then quoted a total repair cost of $3000 and repeatedly said it wasn't worth it for a 10 year old car. While I agreed with that, I repeated that I needed to actually see the estimate. He claimed he'd print it but deliberately disappeared until the Service Dept closed, leaving me with no itemized costs to review. I eventually caved and agreed to buy a new Fit, since he claimed the HR-Vs are out of stock. It then took THREE hours for him to locate a Fit from another dealer (he'd lied about having what I wanted on the lot). I'd refused to buy one without leather seats, which he couldn't get, so he promised to 'cover' the cost to replace the interior. Instead, he hid the cost deep within the contract and then claimed I HAD to have the extended warranty on a lease agreement (another lie), boosting a $19K car to $27K! I complained about all of the above but had already signed the contract and put down $7000 (and the payments are still over $300 per month)! To cover his tracks, he then 'demonstrated' HondaLink (required) using my iPhone by sending a message to his cel phone pretending to be me saying "I love my new car; you did a great job!" (I was LIVID)! It's now taken 7 days to complete the additions to the car, leaving me to use a rental car costing me $200 for insurance! Lypshits' sales manager (Aaron Bell) has since done everything to protect this guy, including forcing the service writer to change her story about reporting the repair cost directly to me--which actually would have been over $1K LESS than Stuart quoted! BEWARE: These people are as dishonest as they come and they stick together against the customer! I have filed a complaint with American Honda about their practices and want everyone to know to avoid them like the plague! If I could give them no stars, I'd do it. In over 30 years of buying new Honda cars, I have never been treated so horribly; when this lease ends, I'm done! (Btw, the service department folks--Geoffrey and Margarita--were stellar and not to blame for what happened; this was all down to Sales telling them that I'd decided not to fix my car, which wasn't true).

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

great dealership, nice staff

By psmith on 2/21/2018 at 5:05 PM.

looking for a new Pilot and Freddy helped us out. great service, knew all the details about the car, test drives and patience with us and our kids. took the time to explain everything to us. i got a car from him years ago from BMW, and hes with honda again and i was glad to deal with him again.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great experience!

By NewLady on 1/31/2018 at 5:24 PM. Helped by Youssef Saber.

We worked with Youssef Saber who was nothing less than professional and genuine. This was our first time working directly with the dealership instead of using a car broker. Mr. Saber was kind and a pleasure to work with! Thanks Youssef!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Wonderful Service

By JulieALves on 1/10/2018 at 6:43 PM. Helped by Ernie.

Had the greatest experience at Honda with Stuart. He went the extra mile for us so we could get a beautiful comfortable new car. Best service ever! This is the 12th car our family has purchased from this dealership! We love Scott Robinson Honda. Aaron, Stuart and Ernie are always wonderful to work with purchasing a vehicle 🚗

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I love my Honda cars!

By Stephanie Perez on 10/21/2017 at 7:09 AM. Helped by Obi Nweke.

This is my second time getting a Honda car at Scott Robinson and I couldn't be anymore happier. I had fun test driving the 2018 HRV with Obi Nweke and came back the next day for an appointment I had already scheduled with Stuart Lipschitz. Stuart was amazing as was Tamer Mansour. I told them which car I wanted and what my budget was and they worked diligently to get me an awesome deal! I will definitely be recommending them to friends and family. Also, a quick thank you for Mike Martello who got me my 2013 Civic about 4 years ago and the reason why I felt confident to return to Scott Robinson for my next car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Purchase Experience Ever

By JFG on 8/22/2017 at 10:11 PM. Helped by Stuart Lipschitz.

Best car buying experience with Stuart L. In sales. Leased a Civic Hatchback EX. Great price and Stuart worked with me to get me what I needed. Entire transaction completed in less than an hour. Richard was also great on the finance side getting the docs completed quickly!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Stuart Lipschitz & Tamer

By Kathleen Begg on 8/18/2017 at 4:34 PM.

Stuart is the best Salesmanship is by far the best that I have encountered! He really knows his stock and can read people very well! Top of the lot! Tamer seals the deal! Excellent Financial mind! Stuart and Tamer are a great team!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New Purchase

By NickyB on 6/6/2017 at 3:10 AM. Helped by Ernie Rivera.

This was my first and only dealership I started to look and purchased a car. Stuart made the process very easy. He was helpful, nice and willing to work with me. I was able to drive away with the Honda Civic I had in mind I wanted. The was no feeling of pressure to purchase the vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Immaculate

By Csrcadena on 6/4/2017 at 3:17 AM. Helped by Scooby.

Would like to thank Stuart Lipshitz for making our purchase such an amazing experience. He made us laugh, made us feel like we were at home. When we had doubts he had solutions, we came to inquire about a car and walked out with a new 2017 Honda Civic and it's all thanks to Stuart. If he didn't make us feel like part of his family, we wouldn't of bought the car. Thanks so much for the great customer service he provided, he even programmed our radio stations!!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Easy & Hassle Free

By lcordova on 5/24/2017 at 5:49 PM.

I was going way over on mileage on my lease. They got my family and I into a 2017 Odyssey with a lifetime warranty! I would definitely recommend them!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Greaaaaat

By Joe123 on 5/11/2017 at 7:02 AM.

People were so patient and they understood what we wanted. They gave us a great deal and cooperated with what we needed. They provided us with great service while we waited which was amazing. I would definitely come back again. I had a few laughs as well.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Smooth experience

By Jaru105 on 4/23/2017 at 4:21 AM. Helped by Ernie Rivera.

I haven't been to a car dealership to buy a car in decades. Stuart and Ernie at Scott Robinson Honda in Torrance made my experience this time a smooth and positive one.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Darin, Service Manager and Paul, service advisor are thebest

By jwnorton on 4/22/2017 at 6:44 PM. Helped by Darin, Paul, and all the people who have worked on our cars or been active for us!.

These two employees and all the other employees have been caring for our Hondas for over 10 years. Why would anyone in the Torrance area ever take or trust your Honda to anyone else? They, at the Scott Robinson Honda Service Center, are the very best!! Thank you all for being there for us!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Welcomed and Appreciated!!!

By Evolern13 on 4/2/2017 at 4:53 AM.

Was referred to come and buy a vehicle from Mike Martello and the process was beyond satisfactory. From the beginning to end I was acknowledged and even saved money on insurance. Thank you all for being such a great team.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing

By Ana09090227 on 3/27/2017 at 9:44 PM. Helped by Patricio and Ernie.

Amazing people willing to work with you to get you exactly what you need and want. I would highly recommend this dealer. Stuart, Patricio and Ernie were amazing👍🏻👍🏻

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent

By Waelimeel on 3/20/2017 at 11:35 PM. Helped by Tony Sassadyan (Finance Manager).

Mr. Stuart Lipschitz is a professional salesperson and did an excellent job helping me to get my Honda Accord EXL 2017. He works perfectly about the deal what I want to get. Explained all the details about the car. Highly recommended this person. Great job!!!

I would recommend this dealer.