Dealer 2-Year Rating

Overall Rating

3 / 5
Customer Service
3  
Friendliness
3  
Overall Experience
3  
Price
3  
Quality of Work
3  
Service
3  

Dealer Reviews

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Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service needed far from home

By BorderMom on 4/20/2017 at 4:49 PM. Helped by Caleb and a service tech we didn't get a name.

We were hundreds of miles from home towing a large fifth wheel when it appeared we might have lost the transmission to our GMC 3500HD. We limped in on Easter Sunday night to wait for service to open in the AM. Caleb took us right in, ran the diagnostics, explained the issues and had us back on the road within an hour or so. So very grateful to have found an honest, capable service department. They also looked at a secondary issue for us and were very helpful. We could not have asked for better service. Thank you Serra...you have excellent employees who represent you well!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Poor service by service department

By Ron on 2/23/2016 at 12:19 AM. Helped by Frank.

Brought a 2014 kia in was told engine locked up they would not honor warranty due to customer abuse when I called to inform them I would be picking the vehicle up instead of letting them install a new motor I was informed that I had to pay 119 dollars for diagnosis charge before they could release it. I guess the value of a customer is 119 dollars or less. Would not recommend.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Horrible service department

By Unhappy customer on 4/24/2015 at 4:41 AM. Helped by General Manager John and Body Shop manager.

Service sells cars and Serra has horrible service. Brought my new 2014 GMC truck in for a bed liner. Looked beautiful when finished but after a few months it started chipping off. Took it back and body shop manager said it was a light duty liner and that it scratches off easily. They said they would respray but it would scratch off again if I slid anything on it. I asked them why would they sell me an inferior product without informing me. Would not refund money. I will not buy another GM truck.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Service - Nomination for Service Writer of Year

By RussellSSmith51 on 4/18/2014 at 2:50 PM. Helped by Mellisa Katy Robinson.

A trip to Kentucky led to one of the most remarkable experiences we have ever had in having a car repaired. It was a noise in the right front wheel of the 2013 GMC Acadia that took us to the Serra of Jackson Tennessee car dealership where we met service writer Melissa "Katy" Robinson. She listened to my concern, then took the information and guided us to the customer service waiting area while a mechanic checked out the car. It was not long before she told us it would take about three hours to repair the vehicle. (They had the parts. Wow!) A driver took us to the Casey Jones Railroad Museum complex in a dealership van. A few hours later the employee returned and took us back to our repaired vehicle. "Just sign here and you are ready to go," said Ms. Robinson. You would have had to have been there to understand how un-stressful this experience was. I was so thankful for the dealership to have such employees who could make this a pleasant educational afternoon rather than something negative, and have us right back on the road to continue with our vacation. I would like to nominate Ms. Katy Robinson as the GM Service Writer of the Year, with a similar nomination for the dealership and the mechanic who fixed our SUV. Sincerely, Russell S. Smith author of The Gun That Wasn't There, Steps into God's Country, and others Retired police chief, San Angelo, Texas

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

We purchased a used Chevy from Serra and it was the worst...

By blueeyes06 on 12/13/2012 at 6:07 PM. Helped by Matt and the Owner Sam.

We purchased a used Chevy from Serra and it was the worst mistake we have ever made. First not even 24hrs after getting the car the check engine light came on. We called the dealer to see if they would look at it and see what was going on yet they got mad and said NO " you couldn’t pay me to look at it". Yes it was AS IS but we asked you to just look, not pay for, fix or any of that. We even told them we would pay... sounds like they knew something was wrong and they sold JUNK! Then the salesman Matt said he would put me down for a " referral" where I would get a 100.00 gift card to cover a cosmetic blemish on the rear hatch since he didn’t want to ask for additional money from his boss. Weeks went by called, text, email and at first was told "oh its on its way", then started getting ignored. I have yet to see the gift card.... Please save yourself and DO NOT go here. Nothing but lies and JUNK.

I would not recommend this dealer.

Overall Rating

4.0  

4   Customer Service
4   Friendliness
4   Overall Experience
4   Quality of Work

I bought a new truck here. I told them I would pay the...

By GregD63 on 10/17/2003 at 1:14 PM. Helped by Harold Patrick.

I bought a new truck here. I told them I would pay the invoice price for it, but no more than that. I had looked on the Internet and knew pretty well what that would be. They did a search for the type truck I wanted, and came back with about a dozen. We looked thru the sheets on them, and they called the dealer that had the one that I wanted. It was late afternoon by then, but they had it there the next morning.
I was very satisfied with the price, and did not have to spend even one minute arguing about price with a salesman.

I would recommend this dealer.