Dealer 2-Year Rating

Overall Rating

3.3 / 5
Customer Service
3  
Friendliness
3.7  
Overall Experience
3  
Price
3.7  
Quality of Work
3  
Service
4.1  

Dealer Reviews

Show:  

Overall Rating

1.6  

1   Customer Service
2   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

Wheel Lock Key Missing

By Hillbilly on 9/16/2018 at 12:52 AM. Helped by Kelsey.

We bought a very nice used Honda CRV in early May 2018. We recently had to rotate the tires and discovered the wheel lock key was not provided with the vehicle. Contacted the dealership and the used sales manager refused to send us a wheel lock key, which is supposed to be provided with spare tire, jack, and wrench. Although we like the CRV, it is very disappointing the used sales manager refused to work with us and we will not buy another vehicle from this dealership in the future and don't recommend them.

I would not recommend this dealer.

Overall Rating

3.2  

3   Customer Service
4   Friendliness
3   Overall Experience
3   Price
3   Quality of Work

Very concerned about the brakes on my CRV

By Patti Walker on 4/2/2018 at 8:07 PM. Helped by Jeff Baston.

I bought a 2016 Honda CR V from Serra! Excellent salesman! Went out of his way to please us, Having problems with the brakes getting very very hot. Carried to the service dept twice! Was told this is normal! Will never buy another Honda agin!! If I could sell my Honda CR V I would! Just going to pray about it,

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Grateful for the kindness of Serra Honda employees

By Grateful! on 4/4/2017 at 5:05 PM. Helped by Richey.

My daughters, 2 dogs and I were involved in a car wreck in front of Serra Honda of Sylacauga. We are so grateful for the kindness of the employees at this place of business. They went out of their way to help us get settled in their office while we waited for my husband to pick us up as my car had had to be towed. When Richey in the service department realized that I would be without a car for a few days , he promptly found one for us to drive. To have these nice people reach out when I was stressed and a little shaken was such a blessing and I am so grateful for their kindness. Upon returning their car a few days later, Richey would not let us pay him and said he was glad to help us out at a difficult time. Truly thankful for our friends at Serra Honda!

I would recommend this dealer.

Overall Rating

1.0  

1   Overall Experience

Car quote not honored

By Marcha6 on 12/17/2016 at 12:01 AM. Helped by McCoy, Mr. Jon Bivens, Sales Manager Mr. Dawson.

Received a quote for a Honda HRV online from Salesman Jon Bivens for 21,100. When we arrived, we were handed off to another salesman named McCoy. After the demo drive, the paperwork we saw raised the price to 23,711. I complained that the price I was suppose to be guaranteed was $21,100. Then said McCoy said were adjusting it, but didn't. He said they'd give me more for my trade in and take more off the base amount. He kept saying he was changing it and asked my son to initial what he was doing, but he never changed anything on the paper.My son didn't know how to deal with them.. I wasn't sitting in front of the paperwork so I couldn't see the figures. I kept thinking this isn't what I calculated, I didn't get my hands on the paperwork till the next day as my son left the dealership and went to an appointment in Birmingham. When I got it, I knew they had never changed anything The Base amount on the contract was 23,711. Other than give me $500 more for my trade in, they didn't change anything and I didn't get the $21,100 out the door price as stated in my email. I've tried to talk to Sales manager Mr. Dawson, but he's dodging me and not returning my calls.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

NOONE helps when things go wrong

By Unhappy kosmas 82516 on 9/18/2016 at 3:21 PM. Helped by Ritchie Blackburn, Bob Flemming.

Took our truck for a (1hr) wash & vac that turned into a 6hr ordeal and they had to give me a rental so I wouldn't be late for work. Not only was it still dirty but my GPS was stolen from my glove box. This has rocked on for 8 weeks now and they are refusing to make it right.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New Odyssey

By MCoby on 1/5/2016 at 6:39 PM. Helped by Ashley Morgan.

Drove 35 miles to purchase a new Honda Odyssey in December 2015. Salesperson was friendly, very helpful, explained the features, and worked with us to reach a fair price without a lot of back and forth with the Sales Manager. Overall a very low pressure sales experience. If you're looking for a new Honda, I think it's worth the drive to Serra Honda of Sylacauga.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Odyssey service

By GA NANA on 1/2/2016 at 5:46 PM. Helped by Misty.

Friendly quick service Services are reasonably priced Mechanics know what they're doing Suggestions offered but not pushy about purchasing from them Did not purchase my vehicle from this dealership

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome Service

By KayHughes on 10/26/2015 at 8:06 PM. Helped by Misty Goodson.

I brought my Honda Cr-V to have it serviced and was greeted with very knowledgeable staff. They were quick, economical and friendly. I will bring both of my Honda's to have them serviced here.

I would recommend this dealer.

Overall Rating

2.2  

1   Customer Service
3   Friendliness
1   Overall Experience
3   Price
3   Quality of Work

Great salesmen, completely worthless managment.

By Jellis on 7/26/2015 at 3:15 PM. Helped by Andrew (salesman was great).

I have ought my last 3 new cars here. I knew getting a new pilot was gonna take a long time, after 2 previous visits I was ready to sign papers, salesman Andrew was great, gm agreed on a price, and after 5 hrs the gm comes and tells me he screwed up. He told me the payment price we had agreed on was jumped up 60-75 $ more per month. Financing and management were horrible!!!! They have lost my business for life..

I would not recommend this dealer.

Overall Rating

1.2  

1   Customer Service
1   Friendliness
1   Overall Experience
2   Price
1   Quality of Work

Never will I ever buy

By Pinkbutterflies on 4/1/2015 at 3:36 AM. Helped by Jonathan.

We bought a 2014 CRV from Serra Honda in Sylacauga Dec 31st 2013. We were treated fairly well from our sale person in the very beginning, but then we never saw him again anytime we were in there.But we were told I don't know how many times that my arm rest on the drivers side would be replaced because it wouldn't stay down for some reason....But they obviously need to hire somebody else in the parts dept, because they never ordered my arm rest. 3 weeks after it should have came in, I called to see why I hadn't heard from them & this guy checked & he said it was never ordered but couldn't tell me why...Well then our car decided it wouldn't crank several different occasions & we had to be jumped off, which here's something wrong with that picture because you shouldn't be having to be jumped off if your car is less than a year old,We took it to Serra Honda 2 different times & they put us in the waiting room for over an hour both times for them to tell us they never found nothing wrong with the battery. They tell us it may be something in our alternator which was not covered wouldn't you know....We didn't have the extended warranty. Another bad experience we had was when we attempted to order front & rear skid plates for our CRV & Window visors for all our windows....The lady told us they didn't make the skid plates for our model...My husband said I don't know why not its brand new....We got so aggravated at her we told her to forget it...Anytime we were ever in there for oil change, the sales area that you should see salesman everywhere, you would not see none hardly anywhere...Its like a ghost town in there...We decided to trade our CRV in on another brand name vehicle & get completely away from Honda. nobody should be treated that way....Especially on a brand new car....We would never ever recommend this dealership to anybody.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

LIARS

By JG5454 on 1/21/2015 at 12:45 PM. Helped by DINO.

BUNCH OF CROOKS AND LIARS THEY LIED TO US ABOUT THE CAR NOT BEING WRECKED. CAR FAX CLEARLY SHOWS FRAME DAMAGE. THANKS SERRA! I BOUGHT FROM ANOTHER STORE

I would not recommend this dealer.

Overall Rating

1.6  

1   Customer Service
3   Friendliness
1   Overall Experience
2   Price
1   Quality of Work

Wow, an experience that I wish that I could forget!!!!!

By RigReview on 12/3/2014 at 4:50 AM. Helped by Misty and Brian.

I took my mom's 1997 Honda CRV to this dealership for them to troubleshoot why it was cutting off on my mom so often. I shared with them that my mom was an elderly lady and I was concerned about her getting hit from behind with the vehicle just stopping at different times. I shared with them that the vehicle had cut off on my mom and my brother several times while they were driving in traffic. I asked them if they had any idea as to what might make the vehicle cut off unexpectedly, without notice. They told me that they would check it out. I was told that they test drove the vehicle but it did not cut off with them. During the test drive they noticed that the transmission was changing out a little rough and recommended that it be replaced. They also noted that the speed sensor would need to be replaced but nothing else was said about the original reason for me bringing the car in to them, which was, it was cutting off in traffic. I told them that I was not interested in replacing the transmission at this time due to the age and miles on the vehicle. I agreed to have the speed sensor replaced and brought the vehicle back a second time. I reminded them again that they never resolved the original issue that I initially brought the vehicle in for. I had done some research and asked them if the ignition switch could possibly be the cause of the car stopping and they said that it could possibly be the switch. I asked them if they had the capability of testing or checking the switch and they said "yes". I told them that I would like for them to check the switch. Now this makes the second time that I've driven over an hour and a half to bring this vehicle to them to troubleshoot this issue. Believe it or not they replaced the speed sensor but did not check the ignition switch for a second time. I was asked to bring the vehicle back, a third time, for further diagnosis. I couldn't believe it. They didn't do anything the first two times now they want me to bring it back a third time for possibly the same results. This was one of the worst customer service experiences I have ever had. To add insult to injury, I was contacted by someone from the dealership asking about my overall experience during my visit and I shared with them what I have written. I was assured that I would be contacted by someone to discuss this further but I haven't heard from anyone. I'm not surprised that no one has contacted me back because I let them know that I was very unhappy with the level of service I received. I will not forget this ordeal anytime soon. Hope anyone reading this has better results.

I would not recommend this dealer.

Overall Rating

2.8  

2   Customer Service
4   Friendliness
3   Overall Experience
2   Quality of Work

Mishandling of Motor Vehicle title registration documents...

By jaimecarbuccia on 1/17/2014 at 8:26 PM. Helped by Department handle Motor Registration documents (Finance).

Mishandling of Motor Vehicle title registration documents (By law need registered 21 days from purchase) 12-16-13 Purchase an Honda Odyessy EX-L - Paid $699.00 Documentation Fees. 12-16-13 Sale person (Shane Vick) documents will be mail to our home in Alabaster, Al 01-10-14 Spoke with Shane Vick - no documents received by us. 01-10-14 Shane emailed documents - I could not print them. 01-10-14 Shane told me finance will mail the originals the same day to our home in Alabaster, Al. 01-15-14 We had not received documents 01-15-14 Spoke with Finance person and ask to FedEx the documents to us in Alabaster, his email din't arrived. 01-17-14 Received a FedEx with only one (1) document. 01-17-14 Spoke with Finance person - he said - you need two documents (2) he was with customer and will call back. 01-17-14 Two hours later not call received. 01-17-14 S.O.S!!!!!!!

I would not recommend this dealer.

Overall Rating

2.2  

2   Customer Service
3   Friendliness
2   Overall Experience
2   Price
2   Quality of Work

I had previously bought from Serra Honda Sylacauga and...

By liv2worshp on 6/17/2013 at 3:33 PM. Helped by Greg.

I had previously bought from Serra Honda Sylacauga and had really enjoyed my car buying experience. I was interested in trading in my current vehicle and wanted to do business with them again. Came in , filled out credit application and they appraised my vehicle. Had to leave because of time , but the salesperson called me back later to say we were approved and that what I had discussed (monthly payment limit , etc) could be worked out . We then made the 30 min trip to the dealership the next day and the salesperson who I had met with the day before referred us over to another sales rep who was extremely rude and kept addressing me and not my spouse as if they weren’t there. He then did yet another appraisal on my vehicle and I asked him to be sure that everything that was discussed the day before was still what we were looking to do and he said yes. In the end, everything that had been told to me the day before was not being honored and we were being pushed into a car payment that was 0ver $300 more than what I had said we could do. He even said if he could match that payment with another vehicle , would we still consider buying from them and we said yes, only to have come back moments with an ultimatum of either paying a car payment $300 more than what we could do or stick with our current vehicle. We left, feeling hurt and mistreated. Terrible experience , I really thought Serra Honda was better than this.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Kenny's expertise is incredible in diagnosing repairs...

By JLohr on 7/4/2012 at 9:58 PM. Helped by Kenny and Lisa.

Kenny's expertise is incredible in diagnosing repairs needed and getting my 1999 Honda Accord EX back on the road. Thanks Serra Honda of Syla"car"ga!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Thhe salesman was courteous and greeted me in a friendly...

By pmallory220 on 12/28/2011 at 6:41 PM. Helped by Bruce Brown.

Thhe salesman was courteous and greeted me in a friendly manner. The general manager (Len Ganim), solved the prolem I had with a small paint problem I had on the hood.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Out of all the dealerships I have dealt with over the...

By dyerstrate on 1/2/2012 at 7:23 PM. Helped by Service Manager.

Out of all the dealerships I have dealt with over the years I have to say that Serra was the most businesslike and efficient of all. I always go to them for any service issues I have. Thanks for treating us like real people instead of a number. Have a great new year. Diane

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Had a great experience with Serra Chevrolet in Syla. The...

By kaylathornton01 on 12/30/2011 at 6:44 PM. Helped by Len Ganim.

Had a great experience with Serra Chevrolet in Syla. The staff was very nice and very professional to me while I was looking for a new car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I was very Pleased with my first experience with the...

By george721 on 12/28/2011 at 10:34 AM. Helped by Service Manager.

I was very Pleased with my first experience with the Service Department when I visited for my first oil change and service on my 2012 Honda Civic I purchased in late August this year from Brandon Felty. Thanks again for all your Customer Service...

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Took two weeks to get them down to my price , but end of...

By dwayne12 on 12/26/2011 at 5:05 PM. Helped by Marcus Smith.

Took two weeks to get them down to my price , but end of month sale will get you off your feet and in a seat in a heart beat if you will sign on the line ! lol !! Love my ride but still waiting on extra key they promised 7 months ago .

I would recommend this dealer.