Dealer 2-Year Rating

Overall Rating

4.5 / 5
Customer Service
4.5  
Friendliness
4.7  
Overall Experience
4.5  
Price
4.4  
Quality of Work
4.6  
Service
4.5  

Dealer Reviews

Show:  

Overall Rating

4.2  

5   Customer Service
3   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

It was okay

By Demetriccrosby on 10/16/2019 at 10:03 PM.

They were very polite and handle everything with care but there was only one negative about my experience and it was the fact that the "no cooling" cluase was not properly explained to me prior to me signing the contract.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Service

By kat.wiley on 10/16/2019 at 7:12 PM.

The staff was very friendly and professional! I would highly recommend this Nissan dealer and Nissan cars. Thank you for the great customer service. Kat

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Staff was professional and prompt

By RMURPHY189 on 10/14/2019 at 7:22 PM.

Good customer service. They were very professional and prompt and I was able to relax in waiting area comfortably while waiting on my car to be serviced. I am so thankful for kind people

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome service!!!!

By fhawkins08 on 10/14/2019 at 6:52 PM.

I would give Serra Nissan five stars because of the outstanding service that is given. The staff are extremely helpful and polite. They also take great care of my car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service from Matt

By pwasbury on 10/11/2019 at 6:15 PM. Helped by Matt Henry.

Matt Henry was great to work with. He got us in and out within the day like we had hoped and gave us an honest opinion about a repair that was not necessarily needed.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

I went into serra Nissan looking for a car came out...

By Graykeith23 on 10/10/2019 at 6:17 PM.

I went into serra Nissan looking for a car came out satisfied from the help of jermery whoever needs a car come to serra Nissan very great deals

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Professional Staff...

By CLEATHER on 10/10/2019 at 12:36 PM.

Went in at 10am for an oil change and tire rotation. I was done within and hour. I have gone there in the past and the staff was very helpful and friendly. Love how clean and enjoyed the free water and popcorn.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Quality professional service

By elephanttusk250 on 10/10/2019 at 12:47 AM. Helped by I do not know the gentleman's name ..

I came in to check on my tires. The Check Tire Pressure light has been coming on consistently due to weather. The service staff member recommended putting nitrogen into my tires to correct the problem. The service was fairly priced and I decided to get the work done. It did not take long to perform the work. When it came time to pay the bill I noticed the staff member had attached a coupon to reduce the total price without asking. I was very surprised by his deed and truly appreciated what he did. Serra Nissan provides quality professional service and I would recommend them to anybody who needed car work. They are totally professional and care about their customers.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Went to Serra Nissan to purchase a car 🚗 and had the...

By Santonioh on 10/4/2019 at 11:58 PM.

Went to Serra Nissan to purchase a car 🚗 and had the pleasure of working with Eric and Xavier and I must admit those guys did a GREAT JOB, on a scale of 1 to 10 I’ll give them a 10. I truly recommend that you go by Serra Nissan and look these guys up if you’re in the hunt for a new or used vehicle. Thank you guys for the experience

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

BATTERY REPLACEMENT

By shesan69 on 10/2/2019 at 7:20 PM.

The service was great, the people were fantastic, the showroom was nice and clean, it had a nice selection of food and drink. The cars were nice on the showroom floor. I had a very nice expierence.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Fast, friendly and professional

By cubandavet on 10/2/2019 at 12:21 PM. Helped by Matthew Henry, Charles Griffin.

We're waiting for me at my appointment time and took my vehicle in for it's scheduled service. Completed on a timely manner while I waited in the very comfortable customer waiting area. Very nice people and very knowledgeable.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent

By kayogdnc on 10/1/2019 at 11:45 PM. Helped by Don't know what the guys name was but he was the best.

I had trouble with my tire and was very satisfied with the service. They took me to work and brought my car back to me

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great and kind guide

By Kantree on 10/1/2019 at 9:51 PM.

I just moved in US and I need a car. And this shop and dealers were very kind and give me lots of good options :) and i got a very awesome car. Ricardo is good man who will help you for getting your new car :)

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great job

By Msarelia on 9/26/2019 at 7:20 PM. Helped by Ed Pettyway was Great as well . He kept us entertained until the vehicle was ready ??.

Angel Borja greeted us ( my mom & I ) with a smile. Angel was VERY HELPFUL and Understanding. He listened to what my mom wanted an he DEFINITELY Delivered. All of the Nissan staff were Excellent.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Service

By nuunuu.1983 on 9/23/2019 at 8:02 PM.

I was called about a special and scheduled the service within a cpl days. They got my car in and serviced within a cool hours.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great!

By Lbryant on 9/21/2019 at 9:02 PM.

Brandon Patterson was extremely helpful. He went above and beyond to satisfy my needs and help me get into the car I wanted! I’m so excited, Brandon was the absolute best, he met my every need and addressed every concern, in addition to working with my credit score.

I would recommend this dealer.

Overall Rating

2.0  

1   Customer Service
2   Friendliness
1   Overall Experience
1   Price
5   Quality of Work

TERRIBLE

By Shelley Luna on 9/19/2019 at 7:02 PM. Helped by Matt in service - he scheduled my firt visit on Saturday..

It took me 3 trips to get a window replaced. I called on September 13 and spok with Courtney who ordered my window and was cery profesaional. Had an appt the following day on Saturday September 14 with Amanda. Then was told by Amanda they wouldn’t be able to get me and and to come back on Momday and she would give me a loaner vehicle and put the window under my manufacturers warranty. That was a LIE. Then was told by the service manager Scott Fuller that I would have to pay upfront and be reimbursed by my insurance because they did not have a collision center. Scott quoted me $580.50. I left and went back the next day at 9 a.m. and they repaired the window quickly, however the bill was ove $600.00. When I told them what I was quoted by Scott Fuller they corrected the bill like I had a coupon. Nothing was handled professionally and I will NOT go back to that dealer.

I would not recommend this dealer.

Overall Rating

2.6  

1   Customer Service
5   Friendliness
1   Overall Experience
1   Price
5   Quality of Work

What the point of making an appointment?

By stacyg72.DNC on 9/13/2019 at 6:24 PM.

Everyone was super friendly and nice BUT I had a 1:00 “express” oil change appointment. My car was not taken back until 1:50. It should not take almost 2 hours for a 15 minute oil change.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

First time warranty work

By CindyG on 9/13/2019 at 6:18 PM. Helped by Matt Henry.

I just purchased a Nissan Murano. There were some issues with the sensors, so I chose the dealer closest to me. I made an appointment, and when I arrived they were ready for me. I was told it would most likely take more than an hour, but offered to shuttle me back to work. I told them I had to have it back by 4:00, and it was right on time. They took care of all my concerns. This will be my service center for my future needs, warranty or not.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Great Service

By petersonritta on 9/10/2019 at 1:22 PM.

The service department is always professional and willing to take the time to explain what’s going on and make sure you are well taken care of

I would recommend this dealer.