Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.8  
Friendliness
4.9  
Overall Experience
4.8  
Price
4.6  
Quality of Work
4.8  
Service
4.8  

Dealer Reviews

Show:  

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Great Sales Manager and salesman!

By WoollyMammoth on 1/21/2018 at 7:20 PM. Helped by Matt Stinnett, Sales Manager.

Called and spoke with the sales manager to try to get them to purchase a vehicle from another dealership because I wanted to buy from Seth Wadley. He tried but it didn’t work. Seth Wadley ended up having two vehicles I could look at. Turned out one of them was the color I was wanting and after a short test drive and some willing and dealing I purchased the truck. Robert and Matt were both willing to work with me. Only negative would be the paperwork process takes forever.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Horrible Customer Service!

By TanaD on 12/7/2017 at 12:21 AM.

If I could give zero stars, at this point I would! This business clearly only caters to clients who have bought brand new and high-end vehicles, such as Lincolns. We had purchased 2 vehicles from them (used fords) and the dealership and it's employees have done nothing but lie from the beginning. They did not disclose the "requirements" for their "free oil changes and engines for life." It's not a good deal and you ultimately pay for it. They've tried to tell us service needed to be done when it didn't. For example my husband had replaced his own brakes and 2 weeks later when he took it in for an oil change, a service advisor came to tell him that his brakes were in horrible shape and needed to be changed ASAP. The advisor turned red and back tracked when informed they had just been replaced. The list goes on and on. On the last oil change a rag was left hanging from the oil compartment.... I had scheduled 3 recalls to be repaired back in May, I'd purposely waited to have them all done at once because like a normal person I need my vehicle and I also waited until parts were confirmed as available. The SA offered me a loaner and said I'd have the next one available. After over a week of waiting I called back. A different SA could not find any information about me. So we scheduled without a loaner at a time when I could be without the vehicle for a few days. When I picked it up, I was informed one of the repairs wasn't done because the parts were suddenly on back order. The SA said she would call me when the parts arrived. I asked how long of a repair it would be, if it would be a "waitable" amount of time. She said absolutely, should only take about an hour, not much longer than an oil change. Months go by, never heard from them. While my husband and I were there for his oil change we asked about scheduling for the repair. I mentioned the previous scheduling and how that SA had said she would call me when the parts got in. The advisor was very rude and demeaning, insinuating I was confused because it's "not their responsibility to inform me of a recall, it's Ford's." I clarified for him because he clearly hadn't been listening. The other SA overheard, could see i was getting upset and jumped in at that point. We asked how long the repair would take, this time, she said a full day! So we scheduled an appointment over a month out, on a day my husband could take off and be available to get our kids to school. We made it crystal clear we needed it done by the end of the day, we would even drop the car off the evening beforehand so it could be started on 1st thing in the morning, appointment time was 8 am. That's exactly what we did, dropped it off yesterday evening. I was supposed to have it back by 4:30 today, according to the SA we talked to early this afternoon. Guess what folks? I am not getting my car back until tomorrow, at the earliest! We called again, to make sure it was ready to go before making the long trip to town and we were informed that the technician had broken some parts on my car and the doors could not even be opened at this point. "The parts are a day out but we should get it back tomorrow." And they couldn't offer us a loaner!!! Are you kidding me??? Bussing isn't available where we live for my school age children. So I'm supposed to just walk them the 10+ miles to town? Or my husband will just have to miss hours of work to get them to school? And there's just nothing they can do about it, they don't care. This is seriously less than 1/2 of the examples of their messing up and lying. WE ARE DONE WITH THIS DEALERSHIP AND DO NOT RECOMMEND THEM!!!!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

stress free

By Blue oval on 3/26/2017 at 12:14 AM.

Great experience. I did think the fuel tank should have been filled not left at an 1/8 of a tank. Also still waiting on check for TT&L.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

No pressure

By jraihl on 3/16/2017 at 1:22 AM. Helped by Rickey Farris.

My wife and I had a no pressure experience. We would definitely recommend Jonathon Fields to our friends. We also enjoyed our finance experience with Ricky Farris

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

my service experience

By arun1954 on 3/14/2017 at 6:02 PM.

brian was great my car was taken in and was provided a loaner and the car was ready when it was promised great customer sevice

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Satisfied customer

By LLBGBCB on 3/11/2017 at 10:55 PM. Helped by James the Service manager..

Very courteous and always get my car in on time and out in a reasonable amount of time. The manager was the one that waited on me and he is very friendly. Nice experience

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Great Customer service

By Hyatt Frost on 3/3/2017 at 7:54 PM.

Great customer service by this group. I had a really easy time picking out and buying my new F150. The employee I dealt with, Bobby Sweeney, made the process super easy for me and my family. He was not demanding nor did he pressure me into getting the ball rolling. I live in 45 minutes away in Norman, OK and would drive the distance every time to work with these guys. A+ in my book, well done Seth Wadley Ford

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Found the perfect truck

By Jack and Misstacia K on 3/1/2017 at 10:08 PM.

We were just browsing for used trucks when Bobby approached us. We weren't there with the intention to buy a truck at that point. Bobby was very knowledgeable about the used inventory and found the perfect truck for our needs. The lifetime engines and free oil changes for life is what sealed the deal. We couldn't walk away without buying. The entire purchase experience was handled quickly and professionally. Thank you Bobby Sweeney for the best experience in purchasing a vehicle and D'Shawn for helping us with keeping our payments in our price range!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Easiest experience I have had

By Steve F on 2/28/2017 at 9:21 PM.

I was very impressed with the professionalism and ease that I experience at Seth Wadley Ford. I had a specific truck I wanted and Bobby went above and beyond with finding what I was looking for. I will be a return customer.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Oil change and recall

By Happy so far. on 2/17/2017 at 11:08 PM.

Came in for an oil change and a recall. They had the part for the recall and did the oil change and recall in a little over an hour. Fast and friendly.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Serviced truck

By TJbeller on 2/14/2017 at 10:56 PM.

Took my f350 in to the service department knowing what all the issues kind of were they were pretty accurate with all their diagnoses and didn't stiff me on any extra charges they went right to the problem and called me to check and see where I wanted to go from that point I had then fix everything . They also did the 27 point inspection and I was surprised when they called about a few new issues I knew then that they actually did do the inspection their were two lights burnt out that were had to catch but they did so I was overall happy and will only take my vehicles to their department to be worked on in the future .

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Service

By Jim089 on 2/10/2017 at 9:36 PM.

Was met immediately and asked about service to be performed then introduced to service advisor. Service was fast even though I had questions that required going to recheck the car. Was very pleased.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Super Dealership!

By Soozeeque on 1/22/2017 at 9:54 PM. Helped by Jerick Jones, Stacy Brooks.

Great service, great people, great customer service. I am so happy I purchased at Seth Wadley Ford. I have sent customers and have gotten great feedback as well.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Efficient and generous

By Russell L Ginest on 1/30/2017 at 1:35 PM.

We were meet immediately and asked our concern. The technician James immediately started looking into the problem showed us the beautiful waiting area and kept us informed as to how the answer to our trucks problem was progressing. We looked at some other vehicles for sale and the salesman Bobby was polite and informative and helped by sending home liturature with us about the vichicle we were interested in buying. Thank you to all your staff.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Too easy

By 2017LincolnMKC on 1/26/2017 at 3:42 PM. Helped by Greg Pershall, Andy Davis.

This was by far the friendliest and easiest car purchase ever. From salesman, sales manager, finance manager and product specialist, everybody made it great. Loved the atmosphere.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Best car buying experience so far

By Silkrickford on 1/24/2017 at 7:53 PM. Helped by Staci in service.

Loved the home town feel and professional attention to detail. These guys really know their stuff and Ford pick ups. Got the best service from Shane Cole was not pushy but was very attentive to all my concerns and issues.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

VERY NICE PEOPLE!

By John on 1/7/2017 at 3:28 PM.

Called ahead to make an appointment. The car was out front ready when we got there. No hassle, Bobby was very friendly and explained everything well.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New Truck

By Brandon Kammerer on 1/1/2017 at 8:33 PM.

Everyone was great to deal with and did their job very timely. It was nice not having to spend all day at a dealership to buy a vehicle. They also did a great job following up to make sure i didnt need anything and knew to call them with any questions. Brandon

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Shopping at Seth Wadley

By BOBJWALLIS on 12/30/2016 at 10:55 PM. Helped by Kenny East.

Kenny East was our salesman and he went above and beyond to help us find the '17 Ruby Red Explorer my wife wanted. So glad Kenny is back at the dealership.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

sevice was great

By unhappy on 12/28/2016 at 8:29 PM.

service was out standing / made a deal on a new 2016 truck and the dealer ship back out. They said they made a mistake. Sales man Skip said he was going to talk to Seth. Maybe should have less people.

I would not recommend this dealer.