Dealer 2-Year Rating

Overall Rating

4.7 / 5
Customer Service
4.8  
Friendliness
4.8  
Overall Experience
4.7  
Price
4.5  
Quality of Work
4.7  
Service
3.6  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent

By Barn18 on 4/18/2018 at 3:09 PM.

Allan Bray was very helpful and a pleasure to deal with. Scott was also good at making sure I got all the discounts needed. Even after I had ordered the truck 12 weeks ago.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New Owner of a Chevy Cruze!

By CodiH on 4/8/2018 at 12:23 AM.

I contacted Shagnappi GM about test driving a 2018 Terrain, back in Jan and Wayne got back to me promptly. I hadn't set up a time to meet with him for the test drive, as I was figuring some things out in regards to my buyout on my current vehicle. But 3 months later we finally met, Wayne was super helpful took the time to tell me all the features about the Terrain and even offered to look over some of my paperwork. Wayne went above and beyond to ensure I'd be happy, and with that being said I submitted some info to the finance team and was hopeful I'd get an approval. And while they didn't get one on the Terrain, Wayne called me to ask if I'd be interested in the Equinox, and I said yes I would be open to either. Wayne kept me up to date on a regular basis while I was waiting to hear if I had an approval on a new ride.. and Wayne said they were able to work something out. Wayne has been patient, and understanding to my situation. I went ahead with the deal Thanks Wayne, Josh, Phil, and Damien.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

2016 LTZ suburban

By Showtime on 3/28/2018 at 8:29 PM.

For a buyer from out of town this dealership was helpful and made it painless to buy our suburban they answers all my questions and helped wherever I needed if Thanks guys Kyle

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Satisfying, honest cheerful, pleasant experience.

By Jim on 3/22/2018 at 10:27 PM.

Very comfortable surroundings, Very pleasant and knowledgeable staff interested in what I was trying to accomplish. Sales manager receptive to adding extra things Included in the price . The attitude and gesture and flexibility was more important to me than the money. Great experience all around, now I hope I got a good truck. Thanx

I would recommend this dealer.

Overall Rating

4.2  

4   Customer Service
5   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

Used vehicle purchase

By Rcsween on 3/19/2018 at 6:35 PM.

Carlo was fantastic. He was accommodating and went the extra mile to make sure we were taken care of. Jordan in finance was always available for questions. All paper work was emailed to me for signatures so I didn’t even have to go into the dealership.

I would recommend this dealer.

Overall Rating

1.8  

3   Customer Service
2   Friendliness
1   Overall Experience
1   Price
2   Quality of Work

I will never use them again!

By J on 2/25/2018 at 11:01 PM.

Took my truck in for some minor repairs and 750.00 later. I was also told my brakes had only 1% left and needed new rotors that bil was to be over 950.00. Then I had a leak in my radiator pipe and that bill was to be 700.00. I was dubious, so I looked on the net for a mechanic that had high reviews and took my truck there. They fixed everything for 1000.00 less. Yup, my bill was 640.00 taxes in! And shaganapi we're going to charge me 1900.00. JUST WHAT DOES THAT TELL YOU! You've lost all my business shag.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I always receive excellent friendly service here.

By derinzyj on 1/31/2018 at 12:55 PM. Helped by lyndon.

I have bought at least five vehicles from this dealership over the past 15 years. Their sales people are responsive to my needs and requests. Their service representatives are without exception friendly, helpful, and professional. I feel that my service needs are handled promptly and professionally on every visit.

I would recommend this dealer.

Overall Rating

1.8  

1   Customer Service
2   Friendliness
1   Overall Experience
1   Price
4   Quality of Work

Service appointment times

By Colorado owner on 1/5/2018 at 6:22 PM. Helped by Not sure name of employees.

I recently bought a 2015 Colorado and was told that it still had 1 free oil change on the vehicle. The dealership offers a drive in oil change program but the wait time is long. I specifically booked an appointment for have my oil change done and arrived 15 minutes early. At the Service checking desk i was told that i was put into the lineup behind vehicles that had arrived earlier as part of the drive in program. As a result I waited over two hours for the vehicle to have a simple oil change that has there as a result of pre-booked appointment. This is the first GM product that I have owned in many years and with this type of service program I will not be buying another GM. The staff booking the appointments made no attempt to explain to me that making an appointment is no different that just showing up. This customer service is totally unacceptable and it is unfortunate that I have to continue using this type of a dealership service plan to continue to validate my warranty.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Horrible Customer Service

By andreab on 12/27/2017 at 8:45 PM. Helped by Brandon.

I would not recommend this dealership to anyone who wants to have a positive customer service experience. I was mistreated, lied to, ignored and overcharged when I brought my GMC Terrain in for a few warranty repairs. Service advisor had absolutely no knowledge about company's warranty policy. I was charged for something that I was told would be covered under warranty, and they won't refund my money nor did I receive an apology but apparently a free oil change makes up for everything.. I called and left messages with different advisors including the service managers and no one would return my phone calls. I was not informed my car still had a repair to be done after picking it up and once I noticed (after I left the dealership) I had to come back and speak to someone about it. The advisor had no idea that the techs had to order in a part and I was to make another appointment to have it fixed. Complete nightmare of an experience choosing this dealership and I will never bring my vehicle here again. And to top it off, what I was charged for wrongfully, my power window still doesn't work properly!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellant service and very knowledgable.

By DonnaMarchiel on 12/11/2017 at 4:38 PM.

I was treated very well. We were treated promptly, courteously and respectfully. I would definitely recommend this dealership to others. That is all I have to say.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

good overall experience

By rr52 on 11/24/2017 at 2:56 PM.

I purchased a 1 year old Chevy Cruse. My salesman Wayne was very helpful in ensuring that I got he right vehicle to meet my needs at a good price. I would recommend this dealership to anyone wanting to purchase a vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service

By Dave1983 on 11/22/2017 at 11:20 PM.

The service was incredible. No pressure, very knowledgeable, and worked extremely diligently to find the vehicle that works for me. Made every effort to ensure I was happy with the entire process, and got me exactly what I asked for!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

New truck from Shaganappi

By Primary on 11/14/2017 at 9:35 PM.

I bought a new 2017 Chev 2500 diesel from Shaganappi last month. This is the second truck I have purchased from them and I have dealt with Wayne Ivan on both. I couldn’t be happier with how I’ve been looked after and the results of both purchases. Thanks Wayne.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Purchased 2017 Chevy Colorado

By Paul on 11/3/2017 at 5:27 PM. Helped by Lindon in service and Ken in parts.

Had a really good experience here. Wayne Ivan was the sales consultant and Jordan Bey was finance/business. The purchase was simple and straight forward and in my opinion how it should be. Both the gentlemen I dealt with knew their business and product knowledge. Came away with exactly what I was looking for as well as spending very little time at the dealership. Know what you want and these guys will make it happen.

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

Used car sale

By Happycamper on 10/23/2017 at 1:08 PM.

Ken Paget was very helpful in answering my questions and offering his opinions on matters related to the purchase. He responded to phone calls in a timely fashion and was pleasant in his dealings without being too pushy.. Overall I would recommend both the dealership and Ken to prospectove buyers. The financing details were handled in a very professional and pleasant manner by Steve Rayton.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Quality of Work

Frustrated and disappointed with Shaganappi GM

By Cheryl on 10/14/2017 at 9:14 PM. Helped by Nelson.

I bought a used vehicle complete with a three month warranty. The salesperson, Jack Kilotaitis assured me that if anything went wrong with the vehicle within the three months it would be fixed under the warranty. The brakes were squeeking yet they had assured me the brakes were repaired and in good shape. It turns out they had to do some further work on the brakes and charged me for it. I asked why I was being charged for it, since it should have been covered by warranty, and was told by Nelson, the used vehicle manager, that I shouldn't have been charged and he would take care of it, but he never did. I have phoned Nelson repeatedly over the past year and left messages, but he never called me back. I've stopped in three times and am told "Nelson is not available today." This is one example of many problems I've had with Shaganappi GM. Dealing with Shaganappi GM has been a frustrating experience. I feel the salesperson was very misleading and would say anything whether it was truthful or not.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New car purchase

By Geraldine on 9/29/2017 at 4:47 AM. Helped by Scott -Sales Manager.

I was more than pleased with the service I got from Lance when purchasing my new car. Lance accommodated every one of my requests and addressed every question and concern I had. . He worked very hard for this sale as it took me 2 weeks to decide which vehicle to buy. Scott, the sales manager was a huge help in helping me stay within my budget. I highly recommend Lance as he is knowledgeable, prompt, helpful and very kind.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New Vehicle Lease

By Dean on 9/27/2017 at 9:28 PM.

Have worked with Wayne Ivan on a couple of vehicles now and overall complete customer satisfaction, great dealership to work with and always a good experience

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New car purchase

By LTBwheels on 9/22/2017 at 3:53 PM.

I was very pleased with the entire process of my new car purchase. Wayne and the Shaganappi team moved me though each stage fully explaining along the way.Once the process was complete Wayne followed up a couple of time to ensure that I was completely satisfied.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fantastic Experience

By Carowner on 9/6/2017 at 4:49 PM.

The service at Shaganappi has always been above par. I purchased my vehicle from Wayne; he is very friendly, professional, knowlegable, and he took the time to answer all of my questions, even weeks after my purchase. ( I needed a refresher on a couple of my vehicle's features :) ) I've purchased several vehicles at Shaganappi and I have always been pleased.

I would recommend this dealer.