Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.8  
Friendliness
4.9  
Overall Experience
4.8  
Price
4.6  
Quality of Work
4.8  
Service
4  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellant service and very knowledgable.

By DonnaMarchiel on 12/11/2017 at 4:38 PM.

I was treated very well. We were treated promptly, courteously and respectfully. I would definitely recommend this dealership to others. That is all I have to say.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

good overall experience

By rr52 on 11/24/2017 at 2:56 PM.

I purchased a 1 year old Chevy Cruse. My salesman Wayne was very helpful in ensuring that I got he right vehicle to meet my needs at a good price. I would recommend this dealership to anyone wanting to purchase a vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service

By Dave1983 on 11/22/2017 at 11:20 PM.

The service was incredible. No pressure, very knowledgeable, and worked extremely diligently to find the vehicle that works for me. Made every effort to ensure I was happy with the entire process, and got me exactly what I asked for!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

New truck from Shaganappi

By Primary on 11/14/2017 at 9:35 PM.

I bought a new 2017 Chev 2500 diesel from Shaganappi last month. This is the second truck I have purchased from them and I have dealt with Wayne Ivan on both. I couldn’t be happier with how I’ve been looked after and the results of both purchases. Thanks Wayne.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Purchased 2017 Chevy Colorado

By Paul on 11/3/2017 at 5:27 PM. Helped by Lindon in service and Ken in parts.

Had a really good experience here. Wayne Ivan was the sales consultant and Jordan Bey was finance/business. The purchase was simple and straight forward and in my opinion how it should be. Both the gentlemen I dealt with knew their business and product knowledge. Came away with exactly what I was looking for as well as spending very little time at the dealership. Know what you want and these guys will make it happen.

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

Used car sale

By Happycamper on 10/23/2017 at 1:08 PM.

Ken Paget was very helpful in answering my questions and offering his opinions on matters related to the purchase. He responded to phone calls in a timely fashion and was pleasant in his dealings without being too pushy.. Overall I would recommend both the dealership and Ken to prospectove buyers. The financing details were handled in a very professional and pleasant manner by Steve Rayton.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Quality of Work

Frustrated and disappointed with Shaganappi GM

By Cheryl on 10/14/2017 at 9:14 PM. Helped by Nelson.

I bought a used vehicle complete with a three month warranty. The salesperson, Jack Kilotaitis assured me that if anything went wrong with the vehicle within the three months it would be fixed under the warranty. The brakes were squeeking yet they had assured me the brakes were repaired and in good shape. It turns out they had to do some further work on the brakes and charged me for it. I asked why I was being charged for it, since it should have been covered by warranty, and was told by Nelson, the used vehicle manager, that I shouldn't have been charged and he would take care of it, but he never did. I have phoned Nelson repeatedly over the past year and left messages, but he never called me back. I've stopped in three times and am told "Nelson is not available today." This is one example of many problems I've had with Shaganappi GM. Dealing with Shaganappi GM has been a frustrating experience. I feel the salesperson was very misleading and would say anything whether it was truthful or not.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New car purchase

By Geraldine on 9/29/2017 at 4:47 AM. Helped by Scott -Sales Manager.

I was more than pleased with the service I got from Lance when purchasing my new car. Lance accommodated every one of my requests and addressed every question and concern I had. . He worked very hard for this sale as it took me 2 weeks to decide which vehicle to buy. Scott, the sales manager was a huge help in helping me stay within my budget. I highly recommend Lance as he is knowledgeable, prompt, helpful and very kind.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New Vehicle Lease

By Dean on 9/27/2017 at 9:28 PM.

Have worked with Wayne Ivan on a couple of vehicles now and overall complete customer satisfaction, great dealership to work with and always a good experience

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New car purchase

By LTBwheels on 9/22/2017 at 3:53 PM.

I was very pleased with the entire process of my new car purchase. Wayne and the Shaganappi team moved me though each stage fully explaining along the way.Once the process was complete Wayne followed up a couple of time to ensure that I was completely satisfied.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fantastic Experience

By Carowner on 9/6/2017 at 4:49 PM.

The service at Shaganappi has always been above par. I purchased my vehicle from Wayne; he is very friendly, professional, knowlegable, and he took the time to answer all of my questions, even weeks after my purchase. ( I needed a refresher on a couple of my vehicle's features :) ) I've purchased several vehicles at Shaganappi and I have always been pleased.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Wayne Ivan

By Kathy.bates on 8/25/2017 at 3:51 AM.

Wayne was a pleasure to deal with I would definitely refer Wayne to family, Friends and coworkers! Anytime I've had a question regarding my terrian he's always been happy to help me out.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Professional Dealership

By Kim Unangst on 8/18/2017 at 3:23 PM.

I have purchase 2 new vehicles from this dealer. Dealt with Wayne both times. I would recommend contacting him if you are in the market for a new vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Always has done everything which needs to be done

By The Raider on 7/9/2017 at 2:16 AM.

I have now bought 4 cars from Shagnappi and have been treated excellently every time. Their attention to detail from when you walk in with questions to when you drive away, to their service department when problems arise, they are always ready to help and get it done for their customers. Thank you

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

fantastic!!

By Gino1965 on 7/5/2017 at 7:04 PM.

Just purchased my 4th vehicle from Shaganappi motors. The salesman (Carlo Vespa) and the rest of the staff were very informative and easy to work with!!

I would recommend this dealer.

Overall Rating

4.5  

4   Customer Service
5   Friendliness
5   Overall Experience
4   Price

Review

By Buyer on 7/5/2017 at 6:29 PM.

The transaction was routine, although I didn't have many choices for color of my truck with the options I wanted. The only real annoyance was the gas tank at less than half full on a brand new purchase. I realize this is normal, but it feels kind of cheap that you spend $35,000 and can't even get a full gas tank. Other than that small detail, everything went great! They worked really hard to get me a license plate at the last minute too!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Salesperson ever !! Great experience

By chevygirl1234 on 6/29/2017 at 1:36 PM.

Josh was so patient and knowledgeable - and honestly a riot to work with ! Highly recommend this dealership and especially Josh ! It was a really great experience and I love my new Chevy Trax !!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great buying experience

By Gilly on 6/29/2017 at 4:32 AM. Helped by Carlie Rioux.

Carlie was a refreshing change from the usual shifty car sales people we've met. She seemed genuinely and interested in finding us exactly what we were looking for, which she did. She was friendly, funny, and most importantly, she had a good knowledge of the vehicles we looked at.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome Experience!

By ShayneZO7 on 6/10/2017 at 6:56 PM. Helped by Todd Knaapen.

Love the new Corvette! The staff at Shaganappi were great to deal with, very professional. We spent some time looking around for a particular car. Dan at Shaganappi was very helpful and was able to find us the one.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience

Great service!

By Carowner on 5/24/2017 at 2:30 AM.

The staff always take the time to answer questions, even after purchase, and they never make you feel like it's a dumb question. Have made multiple purchases there.

I would recommend this dealer.