Dealer 2-Year Rating

Overall Rating

3.6 / 5
Customer Service
3.6  
Friendliness
3.9  
Overall Experience
3.4  
Price
3.7  
Quality of Work
3.6  
Service
3.5  

Dealer Reviews

Show:  

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Worst service and really bad attitude by service managers.

By 2014 Dodge Challenger RT on 7/20/2019 at 5:58 PM. Helped by Service manager.

Took vehicle in for warranty work and at first they refused to work on it, after a couple days of my car just sitting there I went in to see what was going on and the car had scratches and dings on the bumpers and on the doors and behind the driver side door, Service was horrible damaged my car and refused to fix.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

La peor agencia para comprar un auto

By Alberto dont buy on 5/10/2019 at 8:36 PM. Helped by Efraín fraivre.

Hace 6 meses compre una camioneta y hasta el día de hoy no me han cumplido varias cosas que me prometieron son obvias al comprar un auto nuevo. Nunca me dieron una llave extra, o un juego de tapetes para el interior, como tampoco un protector anti manchas para el interior el cual nunca le aplicaron para los hacientos de la misma. Un tanque te gasolina gratis y un lavada que supuestamente no la hicieron porque era tarde y las bombas de gas ya no funcionaban. He todo 3 veces a tratar de exigir todo esto en persona pero el personal so lo o me manda con uno y con otro y todos me dicen que me van a hablar cuando algo este listo mientras se meten un pinche pedazo de pizza a la boca. Definitivamente la peor agencia de el paso. En serio, hay muchas opciones en el paso por favor no vayas a esta y si ya estás alli exige todo lo que te prometen estos tipos con tal de que compres y agarres todas sus aseguranzas. Mi camioneta solo tenía 300 millas cuando la compre y no me la vendieron como nueva fue como usada tal vez yo cometí algunos errores en aceptar eso pero creo que cualquiera que gaste 36000 dlls en un carro merece unos pinche tapetes , una llave extra y su pinche protector de interiores que como insisten en que los compres.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service Advisor

By Wendy Torres on 2/27/2019 at 4:17 AM. Helped by Adria Gonzales.

Great job, great costumer service . I would definitely go back and ask for Adria to be my service advisor. Took her time to explain every question I had .

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Worst Vehicle Experience I've Had

By PatrickGS on 1/25/2019 at 5:19 PM. Helped by Leonard, Jesse.

Absolutely terrible experience. Will never go here again, and after the treatment I received will likely not purchase a Ford again. They treat military members terribly. Took my vehicle in for damage due to an improper tow and was treated poorly from the beginning. The service advisor and service manager were extraordinarily rude to both my wife and me when we would call asking for our vehicle. They lied about when we approved the fix to take place. To put this in perspective, they took 46 days to fix my differential and stuck us with all but 10 days of the over $1000 rental car. Then, they came to an unfounded assumption that was disproven by a third party investigator hired by my insurance that a worn out bearing on the ($1000) driveshaft was related, so they wouldn't process that under my original new car warranty. I was promised a call back by the main service manager, but (unsurprisingly) didn't get one). I'm now deployed with the Army and trying to process all of this from a distance and have received no help or response. I have filed a complaint with the BBB, and am also in the process of contesting this with Ford Motor Company, but I would not recommend anyone use this dealership to service their Ford. If this review is still up, it means that Shamaley or Ford has not taken care of the issue.

I would not recommend this dealer.

Overall Rating

4.0  

4   Overall Experience

Auto service

By Jasmine11 on 1/14/2019 at 7:36 AM. Helped by "Robert" auto service mechanic.

Had to go back for a strange noice service on my car's pulley. I'm so satisfied with this auto mechanic "Robert" he's got my last name too!😄 Thank you

I would recommend this dealer.

Overall Rating

1.6  

3   Customer Service
2   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Worst dealers ever

By Drede82 on 10/29/2018 at 11:42 PM. Helped by David.

I bought my used truck took it back the very next day for Knocking engine they said nothing is wrong with it but referred me to an outside mechanic that won't charge alot to fix but there is nothing wrong with it

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Worst service department!

By vsalcido3 on 9/9/2018 at 4:24 PM. Helped by I forgot his name..

Please do not take your vehicle to Shamaley Ford, they have no respect for a customer's time. First of all, it took them close to 3 hours to do a simple oil change. I've had my oil changed at other dealership service departments and they take about an hour and include a nice car wash, which Shamaley didn't. The worst part of this experience was the utter lack of respect for my time! When my car was finally ready, they left my paperwork on the desk of an advisor who was out to lunch. Had I not asked other advisors standing around, just chit chatting and laughing, for an update on my vehicle, I would have had to waited until this employee finished his lunch. I'm not paying to wait for employees to have lunch! To top all this off, I get a call from someone at (915) 591-8600, 2 days later, not only trying to justify their incompetence, but demanding to see receipts of my previous experiences at other Ford dealership service departments, implying I was lying about their great service. He was rude and would interup me as I was explaining my horrible experience at Shamaley. Minimizing their shortcomings, saying the incident with my completed paperwork sitting untouched on an advisor's desk who's out to lunch, doesn't happen very often. His apology was so insincere that I refused his offering of a free vehicle wash, why would I trust him, when he seemed angered at my posted reviews. He went as far as to ask me where and how many reviews I had posted. Please keep away from Shamaley Ford's service department!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Received Exceptional customer service from Service Advisor

By Brenda and Jerry 2018 on 8/23/2018 at 1:01 AM. Helped by Ryan Gorman.

My husband and I took both our Ford vehicles to Shamaley Ford today to have them serviced. We received Exceptional customer service from our Service Advisor Ryan Gorman. From start to finish, he was very knowledgeable, organized, and pleasant to deal with. He had both our vehicles back to us within just a few hours, with the work having been completed to our complete satisfaction. We’d both like to tell Ryan “ Great Job”. From one Veteran to another, We both Thank you. “

I would recommend this dealer.

Overall Rating

2.2  

3   Customer Service
3   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

Service

By nancy.grado on 7/16/2018 at 6:48 PM. Helped by Jesse.

Only came for oil change and tire rotation and mess up my brakes explain to them situation but not willing to help at all know have to fix them somewhere else

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Overall Experience

Horrible Service

By Stang91lx on 7/13/2018 at 11:58 PM. Helped by N/A.

Horrible Horrible service....When its money they are all over you but now that my Truck is in the shop and has been for 4 days i cant get no answer or no one to call back...I totally understand they are busy or short handed but it takes 5 min to put A scanner to find whats wrong with it... well it took me less than 5 min to find out ...... Powertrain Control Monitor Module (PCMM) and other control modules on the vehicle are not communicating with each other. The circuit most often used to communicate with is known as Controller Area Network bus communications, or simply put, CAN bus.... Im out a truck with no way to get to work in Carlsbad because they cant give me a RENTAL until they Diagnose whats wrong with it...So now I have to pay for my rental and lose time from work Because the $67,000 truck cant be looked at just yet...I will never deal with Shamley again....Their goal is just money not customer service...Shame on them

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great job by Jesus

By Wlegend on 5/25/2018 at 1:03 AM. Helped by Jesus martinez.

Jesus martinez did a great job Very reliable and personable The entire experience was great and the waiting area was comfortable as well with popcorn and juice

I would recommend this dealer.

Overall Rating

1.8  

1   Customer Service
1   Friendliness
1   Overall Experience
3   Price
3   Quality of Work

Service for a recall on my vehicle.

By lalvar10 on 1/13/2018 at 10:17 PM. Helped by FELECIA PICKENS, Manny Saenz.

I took my ford escape for service since the power steering vehicle failed completely. I was in town for the holidays and the situation was bad as it was. The dealership told me that the towing was at my expense and my responsibilty as well as any other costs involved becuase of the incident. I had to borrow a car so I could go back home to Arizona and come back once the vehicle was ready. It took 1 week and a half to get the issue resolved. Overall my view of this dealerahip and Ford is just complete diassapointment. I am never recommending Ford vehicles or purchasing any new Ford vehciles as it seems that the quality has worsen over the years.

I would not recommend this dealer.

Overall Rating

4.4  

5   Customer Service
5   Friendliness
4   Overall Experience
5   Price
3   Quality of Work

It's good.

By Darrick Bryant on 1/9/2018 at 10:03 AM. Helped by Jerry Esmele.

I always get my services done here. I'm overall happy with the services here. Lately I've had to go back to get my sticker redone to show when my next service is due. The work done this time wasn't completed. I'm not happy with that. I'm starting to wonder if they are cutting corners.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Oil change

By Ramose47 on 1/10/2018 at 3:24 AM. Helped by Esmele Jerrymyles C..

I took my truck in for an oil change and arrived after 4pm. The service advisor was very friendly and took my truck in for service. Overall I had a great experience at the service department at Ford.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience at Shamaleys

By Marella1 on 1/9/2018 at 1:08 AM. Helped by Allissa.

Service rep was courteous and knowledgeable and service on my car was done in timely manner. I highly recommend Shamaley Ford for your service needs.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2017 Ford Edge

By H and R De La Rose on 12/28/2017 at 1:16 AM. Helped by Gilberto Martinez , Rocio Herrera.

My wife and I gave Shamaley Ford a 5 star rating for the excellent work provided to us by Gilberto Martinez . We first met Gilbert several months back on a late Saturday evening after the dealership had closed. We were browsing the lot when he saw us near the Ford Edge section and kindly came over and introduced himself. From that meeting going forward he kept us informed and was always following up with the specific Ford Edge we were looking for . His professionalism , honesty and loyalty stood above the competition ( Casa , Viva, Dallas and Alamogordo dealerships ). I am proud to say we have a friend in Mr. Martinez and Shamaley Ford is very lucky to have him on their TEAM. Please acknowledge his superb job . Please thank Rocio Herrera for her attentiveness as well ! Thank you. Henry and Rose

I would recommend this dealer.

Overall Rating

4.0  

4   Customer Service
4   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

2013 F150

By Gedwards on 12/7/2017 at 9:00 PM. Helped by Armando H.

Was happy with the price I received for the vehicle and the price I was giving for my trade in. Everything else was fine thanks

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent experience

By Ginny123 on 12/2/2017 at 1:41 AM. Helped by Alissa Lyn Burg.

Alissa was professional, courteous, respectful, dependable and informative. Good experience. Shuttle driver very nice. Mechanic is awesome. I feel safe driving my vehicle now. Thank you

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Service experience

By Ram,lucas on 11/29/2017 at 1:08 AM. Helped by Jerry Esmele.

I gave the rating I gave because I was able to work with Jerry Esmele over the phone. He kept me up to date on everything going on.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Respectful and honestly

By Carlos Hernandez on 11/21/2017 at 9:05 PM. Helped by Luis Alatorre.

Great attention and respectful help to find the right car and good deal scored the circumstance fantastic help and definitely I highly recommended to friend happy holidays.

I would recommend this dealer.