Dealer 2-Year Rating

Overall Rating

1.5 / 5
Customer Service
1.5  
Friendliness
2.3  
Overall Experience
1  
Price
1.5  
Quality of Work
1  
Service
1.9  

Dealer Reviews

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Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price

Deplorable

By Alx2drm on 2/24/2018 at 4:55 AM. Helped by (Salesman) Diamond (Finance Manager) Wes Remington (General Manager) John McCann.

This Dealership practices scare tactics, lies, aggressive behavior, and deception to try to sell cars. Specifically Wes Remington and John McCann. After being coached to exaggerate income on a credit application the finance manager Wes Remington tried to get additional down payment and raise the monthly payment on a lease contract stating that without proof of income the contract constituted fraud. The dealership sent a form titled "Notice of Contract Cancellation". The form further stated "Upon your return of the Vehicle to us, we will give back to you all consideration you have paid to us for the Vehicle".Once the vehicle was returned Wes Remington stated that there would be a $1000.00 restocking fee. He threatened that the contract was in "Breach" Legal Ramifications were to ensue. When speaking to the man who identified himself as the General Manager, John McCann he stated that "He was not going to make this easy" The dealership BLOCKED the vehicle in and demanded the keys. Stating they were going to file a "stolen vehicle report" and still would not follow thru with the process lined out in the "Notice of Contract Cancellation"that THEY SENT OUT! Leaving the dealership and calling the Owner the next day the call was returned by John McCann Stating that the owner Chris Shaver did not want to speak to anyone about this deal. After a second call to try to speak to the owner he picked up the phone. He seemed concerned, as he should have been, and said to come in and he would refund the down payment. Upon arrival Chris apologized and said that this is not how business should be done. I would stay away from this dealer at all cost.

I would not recommend this dealer.

Overall Rating

2.4  

3   Customer Service
4   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

Check Engine Light Still on after $650 for parts and labor,

By steve weber on 2/9/2018 at 1:02 AM. Helped by Bill.

I had to come in for recall on my airbag, ask if they could fix my engine light. Sure no problem, have it done by end of day, RIGHT! Next day the adviser said it needs a coil and would be done by end of day, RIGHT! Next day, adviser says it needs wires and then if would be fixed, SURE! Bottom line, 3 days and $650 later, engine light still on.

I would not recommend this dealer.

Overall Rating

1.4  

1   Customer Service
3   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Everything to fear

By Bob on 5/9/2017 at 1:17 AM. Helped by He was a good guy. Don't want to name him. He works for crooks.

This service center is everything that is wrong with the car industry. Corp double speak n nonsense to cover charging 4 times market value for repairs. Horrible. Don't use this place

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Management has proven to be sketchy

By beemerbla on 3/21/2017 at 4:52 AM. Helped by Trevor Eversley.

Just had an absolutely terrible experience at Shaver Chrysler Jeep dealership last night. The sales force there seems to be friendly and outgoing yet very inexperienced. Unfortunately they're not given any latitude in customer negotiations and act as pawns to management. I had been approached by a young dealer who attempted to be helpful and accommodating however it stopped fairly immediately once I was ready to purchase the vehicle of choice. I was eventually introduced to Trevor "Cool Running" Eversley, an individual who presented himself as the manager although he's actually assistant to the manager. He had zero interest in providing a positive customer experience as he actually had the xxxxx to quote me $1500 OVER STICKER. I mean I'm sure there are morons out there that actually pay sticker price, however ABOVE STICKER is simply insulting to anyone with a brain. When I questioned if any leverage or room to negotiate, he basically informed me to take it or leave it. So I did just that - I walked out never to return to that dealership again. And behold, I drove to the next dealership and got the exact car at the exact price I wanted. I've surveyed others and from what I can see on Yelp, my experience doesn't seem to be too unique at Shaver Thousand Oaks. Be warned - best to avoid this place unless you want to be a lamb walked in to the meat processing plant. You can do better even a few miles away in Ventura.

I would not recommend this dealer.

Overall Rating

1.8  

2   Customer Service
2   Friendliness
2   Overall Experience
1   Price

I was looking for a specific cherokee.

By Brian Richards on 6/14/2016 at 4:20 AM. Helped by No.

They found the exact car I wanted in a search. Salesmam Called me in. When I got there his manager refused to trade the car in for less than msrp. He claimed it was 400 miles away. He was such an xxx. The salesman gave me the sticker print out with vin. I found the car 40 miles away on jeep.com. drove toff Sierra and had a 180 degree experience. Got the car 8k under sticker and everyone was awesome to me.

I would not recommend this dealer.

Overall Rating

2.0  

1   Customer Service
5   Friendliness
1   Overall Experience
1   Price

BAIT AND SWITCH

By Savior01 on 12/5/2015 at 9:14 AM. Helped by Austin.

I received a call from Shaver Automotive. They wanted to purchase my Jeep Cherokee that I leased from them last year. I was told they would pay off my lease, give me cash and enough rebates to lease a 2016 Jeep Cherokee with no money down, for the same term and for less than my current lease payment. Sounds too good to be true? It was. I was offered a model with lesser options and a lease term that exceeded my current one by two years. I walked out and will never return.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

F for horrible services

By angel on 11/18/2015 at 5:28 AM. Helped by rather not it wont help anyways.

I will never walk in the front door of this dealership ever again...i called in advance i will be there sun. My time is presious i work double jobs..they told me dont worry car is waiting come on down..yep 4 hours waisted time on top of that push me to get insurance a i dont even have car yet ..mànager comes trying to tell me i cant get the 14000 car instead he tries to get me in a $23,000 car..i dont think so a made a sacastic!! Remark about it. Geico wont reburse my refund for 20 days thanks to the dealership...buyers beware...there are 1000 dearships that care f there customers...i am in process of finding the perfect dearship that cares l. Soon I will be driving away w suv...dont give up go the extra mile...do the reserach.reviews very important...good luck..make this dealership your xxxxx no no no no..going no where at shaver thousand oaks dealership...but waisted time hardship..rude commits a just no good customers services skills at all.there was no body in the dearletship...i should of known a walk out....felt a bad vibe from the get go

I would not recommend this dealer.

Overall Rating

1.6  

1   Customer Service
1   Friendliness
1   Overall Experience
2   Price
3   Quality of Work

Service Dept.

By EdKutt on 10/15/2015 at 4:50 PM. Helped by Keir and Tiffany.

Set up appointment to have five recalls taken care of (2013 Ram 2500 diesel). Apparently making an appointment doesn't mean they will work on your vehicle that day? They do not offer loaner vehicles, despite their claim of trying to be the best in service, after demanding a loaner, after all the work that was being done was recalls, I was rented a small car. When I was called and told vehicle would not be ready because it got bumped back and there was nothing they could do. Spoke to service manager in charge (Tiffany), she kept interrupting me when I was expressing my concerns. I will never go back to this dealership, I would rather drive to Simi Valley than deal with these folks. They could care less if you are waiting. When setting up appointment it to 30 min. Dropped truck off it took 45 min.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

HORIBLE EXPERIENCE! DO NOT GO THERE!

By car on 7/13/2015 at 12:11 AM. Helped by don't remember.

Went to see the new Jeep Cherokee. After a few minutes , the general finance manager came to sit with us on prices. From the start, with no apperant reason his tone was nasty and rude. We explained to him that we are shopping around and would like to get the best deal for our dollar and in return he dismissed us by saying we are wasting his time and ever more its RUDE on our end to do so. We left the delarship shocked and angry as xxxx for the way we treated. HORIBLLE EXPERIENCE!!! DO NOT GO THERE!!!!

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Thieves

By Carmeldoc on 7/9/2015 at 8:22 PM. Helped by Antonnucci.

They are a bunch of thieves their finance manager stuffed a warranty into my deal which I cancelled and got $2,295 back and I would buy a car from Hitler before I buy a car from them again

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Overall Experience

Unbelievably bad experience. Stay away.

By buttersh on 4/10/2015 at 1:19 AM.

Unbelievably bad. Go somewhere else. The salesman was great and so was the finance officer. Very helpful and accommodating. But the sales manager... I haven't had a dealership employee treat me like that since the early 90's, and even then, it was never this bad. First, he would only talk to me about the monthly payment. I had to pry to get him to tell me what interest rate he was offering me. 6%! My credit is just under 800 and current very high retail rate is 3%. Very insulting. I instructed him to go back and fix it. He sheepishly returned with 3%. Sad. Then, I had to work a bit to get him to tell me the price he was really offering on the vehicle. Once the price and rate were acceptably negotiated, time to go see the finance officer. And guess what showed up when he printed the contract: yep, the sales manager had told the finance officer that I had asked for the $3900 extended warranty, which, of course, he had very specifically NOT asked me about. And just when you didn't think it could get any better. The next day, he informed me that I needed to come pick up my previous car and get the lease return inspection done, and return it myself. He knew that if he told me that when I was buying the vehicle, I would have walked (ridiculous that he wouldn't handle that for a customer since the inspection is prepaid when you lease, and they probably use the same inspection company who comes to the dealership periodically any way) so he waited until the next day to spring it on me. An impressively bad experience. But the price was right so I had to suffer. Oh, I forgot to mention the $99 for nitrogen in the tires and VIN etching for $292 and $750 gap coverage if you don't make a down payment and the $865 for interior warranty (which they covered for me - very nice), but in any case, just be prepared to ask the finance officer to redraw the contract with whatever extra junk you don't want removed or refunded in addition to the horrible treatment you will receive from the sales manager. Like I said, GO SOMEWHERE ELSE!.

I would not recommend this dealer.

Overall Rating

1.2  

1   Customer Service
2   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Thumbs down

By loufoto on 2/28/2015 at 5:43 PM. Helped by Mike Alan.

Buyer beware... the service department is over-taxed, techicians overlook mechanical issues and take the quick get them out approch, terrible customer service. My story is too long.... Shaver service would not take the time to figure out what was wrong with the cooling system. I was told by the service manager to just leave it as is they were not going to fix. So I called Chrysler Jeep got them involved, they sugested I go to another dealer. I did and guess what, that dealer took time to find out what the problem was and fixed it. The service department at Shaver is lazy and the wrong mechanical advise was given to me. Do not trust these guys.

I would not recommend this dealer.

Overall Rating

1.3  

1   Customer Service
2   Friendliness
1   Overall Experience
1   Price

Buyer BEWARE!

By z_tate on 12/15/2014 at 12:49 PM. Helped by john Shakta, Mike (salesman).

DO NOT BUY HERE! THEY ARE SUPER SHADY! Even one star is too good for this place. I find it funny they skate around concerns w/ the same response " There is not enough information in your review..." More alarming, I'm reading the same stuff over&over for 4 years & some of the same people are still working there after blatantly costing them many sales, ultimately hurting them financially and in credibility. It leads one to believe that the owners condone this type of dishonesty as it seems to be acceptable procedure to lie and cheat the consumer. So let me get down to my visit... I originally emailed requesting an E-price on a used car. I asked a few questions & asked for a copy of the carfax report since the details appear vague & sketchy. It had a link for a free one but upon clicking it has 21 records & you have to pay to view them (other cars show the full report free). John Shakta emailed me saying he was an internet sales manager. I thought he was nice and helpful originally but realize he was inconsistent with information too. He said the car was certified even though it didn't state it nor is it in the certified inventory & to click the link from the listing to view the carfax. So the run-a-round begins...I work down the street so I stop in to see if they had the vehicle & take it for a drive. Typical dealership, you get swooped on by the 1st vulture who sees you. Intending to give him my business. I asked for John because I knew I was going to buy a Challenger I just needed the right price. I got intercepted by Mike & Octavio the ASM. Mike denied knowing John and they went on to say "Why would you want to buy used when we can get you a new one for less?" I let them show me a new 2014 Challenger RT, the misleading sticker boasting $6,668 off. It can be confusing if you don't see what they are trying to do. The used car was 23k so I think they must be taking the discounts & rebates off the base MSRP making it about 23? I test drive it & love it. The sit down: They ask me the numbers I want & do the "If we can get you this you will take the car today?" Absolutely. Let the scandalousness begin... So they have me fill out the credit app. & I tell them I only want my credit run ONE TIME! They promise me only once but my credit report shows at least 4 so far. Simply I wanted a $400 payment or less. We agree no more than $420. I have excellent credit (tier 1-A). I had just checked my scores that morning and told him my Experian was over 720 & Equifax 735. Octavio comes back to me showing me my score is 666, my supposed "Experian auto 3 score". When I ask how that is possible he tells me it is my like my Vantage score for Auto & the others are my "consumer credit scores." He does the math & starts to say "usually the lender likes to see 1/3 down"... I say "No, if I go to my bank they will give me a loan putting 0 down." He tells me it is to bring my payment down & I have to finance with Chrysler Capital or I won't get all the discounts/rebates since they one giving most of it.. I said I'm only putting down $1,200. He hears $1.500 and gives me a price over 28k. Nope. They knock it down another 1k. Then he proceeds to give me their best offer which was insulting $8.9% APR, 75mo term $526 a month. I walked out because I had to get to work but told them I will just go to Chase because my last loan from them was 6.9% and my score was 668 at the time I think on a used car! They offered to contact Chase for me and I said no. I called Chrysler the next morning to check the status of my loan app and after explaining it, things were just as I thought. The rate was 4.9% but the dealership was tacking on another 4% that they intended t pocket. She told me it's not uncommon but I should have asked to see the buyrate, which they hadn't shown me. She also told me I should have asked to see the incentives they claimed CC was supposedly offering because that was a crock as well. She suggested I go to my bank like I originally wanted to avoid being ripped off. I go see my banker @Chase and low and behold, gets me approved at 2.85%. John S. emailed me to ask if I was still coming in, I let him know what happened & he apologized for "how i felt" & he'd like to make it up to me. How I felt? uh-no they obviously thought I was a dumb female & tried to pull one over on me. Short of it: I went to 2 more Dodge's who both got the same auto scores for me of 714 and 713 and both offered 1.9%. My payments will be $413 but I opted for an extended warranty. They since called me back claiming they "missed some add'l rebates, trying to offer $30k OTD financing $28.5k @5.24% w/ payments of $446 on 75 month term from Chase! LOL Still trying to cheat me. That's twice. No thanks I am giving my business to Simi CJDR. Easy with no gimmicks. I got what I wanted. Now I will post this on every consumer site possible to make it my personal mission to make sure the public is well aware of the game here.

I would not recommend this dealer.

Overall Rating

1.4  

1   Customer Service
2   Friendliness
1   Overall Experience
2   Price
1   Quality of Work

Not bad at first... BUT....

By eTron on 5/27/2014 at 4:04 AM. Helped by DONT REMEMBER.

Miscommunication between multiple reps, 4+ hours of wasted time, BS run around, promised a call back to work on offer by multiple sales reps, finance guy was a bit pushy and didn't want seem to want my business. I have tier 1 credit and was willing to put money down with a reasonable but minimally stretched payment on their part. I should have read the other reviews before I went there. I'll never recommend them to anyone. What total disrespect on their part. A simple phone call to let me know it's not going to work or that they aren't interested would have been fine. Little do they know I was planning on getting a second one for myself in 4 to 6 months.

I would not recommend this dealer.

Overall Rating

1.3  

1   Customer Service
2   Friendliness
1   Overall Experience
1   Price

Terrible Business Practices...Do not care about customers...

By howdy12 on 4/13/2014 at 9:28 PM. Helped by John.

What do you think really happened??????? My car had almost 200,000 miles on it so I found one on carfinder, and emailed the dealer, Shaver Automotive. The salesman said the car needed a new radio and they would let me know when it was done. A few days later, I called again, and they said it needed to be smogged. A few days later, I called and they said it needed a radio and to be smogged. I asked them why it took a week to do those two things that should take two hours....they said they had to look it all over. I just asked him not to sell it to anyone else, and he laughed and said he wouldn't. The next week, they called and said they were still working on it. I had looked up the VIN number (at my expense) and no records. I was assured over and over that it was a good car. There were very low miles. I was really looking forward to the car. While I waited, I borrowed a friend's car. The salesman made no effort to have me come in. After two weeks, they said I could pick up the car the next day. He said it took so long because there were presales ahead of me. That was the first I heard of presales. I made an appointment for the afternoon because I play the church services in the mornings. Before I could get there, I get a call from the salesman that he was sorry, but the car was already sold. I told him I had been waiting two weeks for that car. I asked him why he didn't offer me a presale. He said that could have been a possibility. Made me wonder whether they ever even had that car, or what took them two weeks? Maybe they were taking out all the newer parts since there was low mileage, and putting in older parts. I don't know. We also told them we wanted to buy a truck from them, so if they had treated us right, we would have given them more business. At no time did they even offer me another car, or let me know what else they had for sale, want to talk to us about trucks. It was just, no, sorry, your car is sold, after we waited two weeks for it.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

My husband is in the military and we bank with USAA. They...

By Hannahl1 on 3/9/2014 at 10:02 PM. Helped by Danny.

My husband is in the military and we bank with USAA. They offer a great car buying service where they work with a group of certified dealers who they "back" to help customers sell their cars. You send in a listing of your vehicle including everything about the car. Problems, additions, everything and it goes out to the dealers. They then decide if they are interested and send you a no haggle quote. We recieved one from Shaver saying they wanted to buy my husbands truck. We called USAA to make sure the offer was real before we drove all the way out there(60 miles) and they said as long as everything matched( meaning everything that we listed that was right or wrong about the truck was true) then that was the guaranteed price! We drove all the way out there to first find that the guy who sent us the quote didn't even show up to the appointment so we were stuck dealing with a guy Danny. He came out and looked at the truck and noted that everything we said was wrong with it ( small dent, small tear in the seat, aftermarket air intake) was all true! He then went on to say how it was going to cost them this much to fix and he had to drop the price down $700! NOT OUR PROBLEM! We didn't make them send us a quote. They went out of their way to contact us and send us a quote for the truck EVEN after reading all the things we listed that were wrong. He didn't care. Kept saying well it's going to cost us more then we thought. AGAIN NOT OUR PROBLEM. We listed in detail all the issues and they knew about them before making the quote! He was so rude and had the worst attitude. Saying he didn't like confrontation so take it or leave it! I even asked him if he even understood where we were coming from driving all the way here after. Being told that was the price we would get and he said " I'm not doing this with you either take it or leave it. I don't care if you think I'm an A**hole. " He is in the wrong profession to not want to deal with confrontation and customer service. My husband and I called USAA furious who said that wasn't how it is suppose to work. As long as we listed the issues they were suppose to give us the price they quoted. USAA. Was upset and I doubt they will be working with Shaver either. I have never been so furious at the lack of customer service in my life! Don't do business with them, go

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience

Received a call from Tim Ott to purchase my vehicle that...

By mblade5 on 12/2/2013 at 7:12 PM.

Received a call from Tim Ott to purchase my vehicle that I had listed on Craigslist a few hours earlier. I brought my car in, he inspected it, did his own research and then we negotiated a price that we were both satisfied. I found Tim friendly, courteous, and honest and straightforward. I would not hesitate to recommend Tim if you are considering selling your car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Shaver Jeep has always done a great job in servicing my...

By sarahbreitzman on 7/25/2013 at 12:54 AM. Helped by Shant Demirjian.

Shaver Jeep has always done a great job in servicing my 2002 Jeep Liberty. Alas- Last week my Jeep's engine died (after many years of me putting it through the ringer on the trails) and even though I replaced it with a non-Jeep vehicle (much to my dismay), Sales Manager Tim Ott still went the extra mile for me. There was pretty much no value left in my Jeep, as it had the engine failure and couldn't be driven into auction, yet Tim was still able to take it off my hands for a small price even though I didn't trade it in for a vehicle off of their lot. I think it says a lot about Tim as an individual, and also Jeep as company, when they are more concerned about helping past and possible future clients by "doing right by them" when they could have easily turned me away and said that they couldn't do anything to help me in my situation. I will gladly send referrals and business their way!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I was trying to sell my wife's car and Tim Ott...

By trevorguy1 on 6/29/2013 at 2:05 AM.

I was trying to sell my wife's car and Tim Ott emailed me stating that they would like to see the car. Once the car arrived and I met Tim, the whole experience was easy and took much less time than anticipated. I think we were in and out within 30 minutes and the check was ready soon after that. A very pleasant experience. Thanks Tim!

I would recommend this dealer.

Overall Rating

1.6  

1   Customer Service
1   Friendliness
1   Overall Experience
4   Price
1   Quality of Work

This was the worse experience I have ever had! I went to...

By Ceegirl on 6/26/2013 at 2:40 AM.

This was the worse experience I have ever had! I went to test drive a car that I was interested in and the car salesman asked for my drivers license to photo copy. Not only did he not return my drivers license, he let me test drive this car alone without any plates in the car. I later realized that I had not been given my drivers license back. I immediately called Tim and let him know. He told me, " I left it in the copy machine." I told him I would be in first thing in the morning to pick it up. I arrived at the dealership only to find out that my drivers license was taken home with him and he was off for the day so I would just have to wait until he worked again. I asked to speak to a manager. John McCann came out and told me there was nothing he could do about it and to come back tomorrow. Not only was he extremely rude, he did nothing to make the situation better. I was lied to over and over again and told that this was my fault. I had no drivers license from Thursday night until Saturday PM, while it was in somebody else s hands. Not only is it a safety issue for me, it is a federal offense to take someones license, and there is fraud committed everyday and identity theft, but the manager had the audacity to tell me "it was no big deal."!I have tried to reach the owner of Shaver several times and my call has not been returned. This is by far the worse dealership to deal with!!!

I would not recommend this dealer.