Dealer 2-Year Rating

Overall Rating

4.7 / 5
Customer Service
4.7  
Friendliness
4.8  
Overall Experience
4.7  
Price
4.7  
Quality of Work
4.8  
Service
3.6  

Dealer Reviews

Show:  

Overall Rating

1.0  

1   Customer Service
1   Overall Experience
1   Price
1   Quality of Work

Never Going Back

By jmd on 2/16/2018 at 1:18 AM. Helped by Service Manager.

I'm never going back to Shawnee Mission Hyundai after today's visit. I bought my Elantra in late 2014. Since then, the cabin fan blower motor has quit working three, if not four times. I'm pretty sure the number is four, but I can only find three invoices. Yes, that's correct, about every year the cabin blower motor has to be replaced. The first 2-3 times it was covered under warranty at no cost to me. This time my car was out of warranty and Shawnee Mission Hyundai refused to replace it at no cost to me. I asked what was the underlying cause of this recurring issue and what assurances they could offer that I wouldn't be back in a year for the same issue. The service manager couldn't tell me what was going on with the blower fan, they didn't know. What good is a warranty if an issue is not properly resolved? As far as I'm concerned, the blower motor was never properly fixed, otherwise it wouldn't continue to break down about every year. They have taken my money for an issue that should have been resolved under warranty years ago. I've bought my last two cars from this dealership. For the last almost six years I've gone to them for my service needs. I would have purchased my next car from them. Now, I do not trust Shawnee Mission Hyundai and I won't step foot in there again. Hopefully another dealership will treat me better. See my Google review where I attached the three invoices that I could find that document what I've stated above. As I said, I'm pretty certain this issue has occurred four times, but I can't locate a fourth invoice.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Bought my Genesis and couldn't be happier!

By ty423 on 1/9/2018 at 2:43 PM. Helped by Charlie Ross.

If you are looking for a pre-owned Genesis then you need to give Charlie Ross and Brandon Shaw a call. They worked with me and not only got me the perfect car, but also at the price I wanted to pay. They were very knowledgeable and helpful; not pushy at all. The car is everything I wanted and I couldn't be happier with it. The entire staff was amazing to work with and talk to. While I was waiting as they detailed the car I had the pleasure talking to the receptionist and another salesman. I will recommend this dealership and these individuals to all my family and friends.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Truly invested their time to make sure I got what I wanted

By Familyof5 on 1/6/2018 at 8:11 PM.

This dealership was great to work with. They helped me get out of my Cadillac SRX and into a car that fit my entire family.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Oil change, rotation and more!

By Nunyabizness on 1/6/2018 at 1:37 AM. Helped by Thomas (service).

These guys aleays take great care of me. Recently traded my last car for a new one and they provide an enjoyable waiting area and timely service! Highly recommended them!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New car buying made super simple

By Lea Murphy on 1/4/2018 at 7:08 PM. Helped by Patrick, Donny.

I was in need of a car as mine had died with no warning. I did a little bit of online research and had narrowed down my choices to Honda, Toyota, and Hyundai. The Hyundai dealership was the closest so I started there I never looked further. The inventory was stocked so I had many selections, my salesman was professional and knowledgeable, and my budget was met. The process was painless start to finish. Highly recommend.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great people to purchase a new Genesis from.

By Gary616 on 12/29/2017 at 9:03 PM.

Dion and the entire sales staff were great to work with. They made my perching experience a pleasant one. They cared and were responsive to my needs.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience

By Scott B on 12/29/2017 at 1:04 AM.

Thoroughly listened to my situation in previous vehicle, and put my financial requirements at the top when selecting a new Santa Fe Sport. Great, no-hassle, straight-forward purchase and financing achieved. Several other dealers in the Metro offered deals, talked them up - but Shawnee Mission delivered in the end. Glad I drove a few extra miles

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My new Elantra

By James David Seffens on 12/28/2017 at 1:42 AM. Helped by Sheldon Kranzberg and Marvin Velasquez.

No pressure and very friendly. I wasn't thinking about leasing but it worked out perfectly for me. Sheldon told me leasing would keep my payments lower and I got the car I wanted.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

First time lease.

By N on 12/22/2017 at 9:21 PM. Helped by Sheldon Kranzberg.

I had a very positive experience. The agent that helped me was especially helpful, knowledgeable and professional. All my questions were answered and I felt that Sheldon did a great job of getting me into the right vehicle for my needs. Gerald Bentley reached out to me thru email after my initial phone call. That is why I chose Shawnee Mission Hyundai as my first dealership to shop at. I am very pleased with the outcome.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent experience

By Nora J Smart on 12/19/2017 at 5:29 PM. Helped by Finance Manager.

I knew what I wanted when I arrived. Henry Frazier delivered as usual. No pressure to up-sell. Very professional. Finance mgr did not try to pressure me into purchasing additional products I did not want. Would definitely return again for my next purchase

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great place

By dancininthelite on 12/17/2017 at 5:15 PM.

This is my second car from this dealer. Dave Burris and the manager are great guys. This is the best dealership in Kansas. If I move to another state I hope to find a dealer equal to this one.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Easy Going Car Buying Experience

By bergman.chris on 12/15/2017 at 5:22 PM. Helped by Beggy.

Dave Burris at Shawnee Mission Hyundai is great. Everything from the initial contact through final sale was very straight forward and easy going. We talked pricing on a Red 2018 Sonata SE over the phone the night of Dec 4, and I was in first thing on the 5th for a test drive and purchase. The base model he quoted that I test drove had a few too many miles on it for my taste, but Dave gave me a fair price for the SEL trim in Red. I had been to some other Hyundai dealerships the day before. Shawnee Mission Hyundai was closer to my home, had better pricing, and a more laid back/less pressure sales team. When my family, friends, and coworkers ask where I got my Sonata, I happily tell them Shawnee Mission Hyundai.

I would recommend this dealer.

Overall Rating

4.0  

4   Customer Service
4   Friendliness
4   Overall Experience
4   Price

Good experience

By mikececil123 on 12/13/2017 at 5:27 PM.

Our salesman Henry did a great job and was very professional. Hyundai advertises a Grad rebate, but you have to have a minimum salary to qualify. I was good enough to buy the car but not good enough for the rebate? Thought Hyundai was trying to help a college grad out? The next day after purchase noticed tiny dark spots all over paint. Was dark during test drive.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Satisfied Customer

By squash965 on 12/13/2017 at 5:26 PM.

Dave is a straightforward salesman who was extremely helpful without wasting time or pushing features I wasn't interested in. I would definitely recommend this dealership to those looking for a new Hyundai

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Going the extra mile

By Courtney P on 12/13/2017 at 3:23 AM. Helped by Thomas Crotty.

Getting your car worked on is always a stressful situation. There were a few glitches, but Thomas Crotty made everything run smoothly. Thanks again Thomas

I would recommend this dealer.

Overall Rating

4.7  

5   Customer Service
5   Overall Experience
4   Price

Good Experience

By bobsusan44 on 12/12/2017 at 5:31 PM.

Dealer ship did a good job, no pressure, and gave me a good price without a lot of trouble. Was able to find the color of car I wanted and delivered it the next day.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The Batman

By hwang.andrew.16 on 12/8/2017 at 5:24 PM. Helped by Financial representative was very nice/helpful too, forgot her name but she had short brownish hair, possibly originally from europe.

Brandon "the Batman" Shaw was amazing - made my lease purchasing experience smooth/easy. The car is great, looks nice, and I'm really liking the android auto app capabilities. Thanks again!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Highly Recommend Shawnee Mission Hyundai

By hlim3 on 12/7/2017 at 5:38 PM. Helped by Sheldon; Donald Raybourn.

After moving to Kansas City last year, I got my car at Shawnee Mission Hyundai last year. Unfortunately, my car was totaled after it was rear-ended this year. I was under a lot of stress when I came back to the dealership to get some information on a new car, but Sheldon, the dealer, helped me through the process of finding the right car at the right price. It was a smooth process without the stress, and I highly recommend Sheldon at Shawnee Mission Hyundai if you are looking for a new car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Car Buying Experience

By rharper555 on 12/7/2017 at 5:24 PM. Helped by Begi.

SM Hyundai is a great dealership where you are always treated respectfully and fairly. I highly recommend you work with Henry Frazier to buy your car and Begi to complete the financing.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Thanks

By glasgow.tyler.a on 12/2/2017 at 5:21 PM.

Arrived in need of a vehicle after mine was totaled. They didn’t have the one I wanted in stock, but had it delivered by the end of the day.

I would recommend this dealer.