Dealer 2-Year Rating

Overall Rating

2.7 / 5
Customer Service
2.7  
Friendliness
3.2  
Overall Experience
2.3  
Price
3  
Quality of Work
2.9  
Service
2.8  

Dealer Reviews

Show:  

Overall Rating

1.4  

1   Customer Service
2   Friendliness
1   Overall Experience
2   Price
1   Quality of Work

Terrible Dealership

By DevilDoc on 5/14/2019 at 3:37 PM. Helped by Bryan Rodriguez.

When you think of the typical, say anything to get your business, think of Shawnee Mission Kia. The sales department will leave you with that freshly slimed feeling. Especially in the following days when there is no follow up and emails are no longer answered. Its all about the money. The service department is completely lacking. We sat around for 7 hours after buying our car waiting for them to finish it up. The service department didnt update us, touch base, keep us informed, nothing. It was more than apparent that they absolutely dont give a ####. This poorly managed dealership should be avoided at all costs!

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Awful

By Kirizox on 1/16/2019 at 8:59 PM.

If I could give these lying pieces of garbage a 0 star I would never in my life would I buy a car from them again and I don't recommend anybody go there I bout a car that they said was going to be transferred to a different store if I didn't buy it that day I knew the car was in need of some work but not the point where I need pretty much a new car because that much is wrong with it. I was lied to because the car was not going to be transferred it was going to whole sale. Which I was not told and if I did know that I wouldn't have bought the vehicle. The vehicle is a rolling pile of garbage at this point and the GM told me all he would do was buy the garbage can of a car back from me, give me my down payment and that's it. Which leaves me without a car. moral of the story don't buy from this awful place they call a "Dealership".

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fast, easy and hassle free!!

By Chloewilliams3 on 12/29/2018 at 12:01 AM. Helped by Jessey Cohen.

Jessey was fantastic! I highly recommend him and Shawnee Mission Kia. We have bought two cars from Shawnee Mission Kia, once in 2016 and one now and both times the sales buying process has been phenomenal and personable! We were NEVER pressured to look or test drive a car we did not want to. Jessey made sure that I loved the car before even talking about buying it! He even asked what he could do to help me love it ( in a non pressuring way). He was also very funny and made the waiting periods easy! Cannot thank him enough and Shawnee Mission Kia!

I would recommend this dealer.

Overall Rating

2.8  

4   Customer Service
4   Friendliness
2   Overall Experience
3   Price
1   Quality of Work

Poor Service

By lisa81 on 8/3/2018 at 2:26 PM. Helped by Scott Hunt.

I took my Forte in for its 60,000 mile maintenance. The tires were rotated and balanced. It passed all inspection points. They checked that they test drove it, the brake lining was 7mm or greater on all brakes and the tires were good. When I drove home the car was making a loud noise and seemed like something was grinding. I took it back 2 days later and was told the tires were bad and I needed new tires. As I was waiting for new tires, the service consultant came out and told me my front brake pads were really bad, almost just metal. Those were also replaced. I'm upset that this was missed when I took it in the first time. I was leaving for vacation in the mountains and this could have been deadly. I've never had any problems with service here before but this has me really concerned for my safety. Scott Hunt was the service consultant and apologized for it not be caught earlier and didn't charge for labor on the brakes.

I would not recommend this dealer.

Overall Rating

1.8  

1   Customer Service
2   Friendliness
1   Overall Experience
3   Price
2   Quality of Work

Good Car, Terrible Dealership

By ckboyle on 7/30/2018 at 10:48 PM. Helped by Scott Skalisky.

Short version: Be EXTREMELY careful buying from Shawnee Mission Kia - they advertise features on their car listings then when you find out they refuse to do anything about it. This is transparently false advertising. Long version: I bought a 2017 Kia Soul + from the Shawnee Mission Kia used car division on 6/18. One of the main reasons I went with this particular vehicle was the advertised "Apple CarPlay" functionality which comparable listings lacked. I bought the car and after a day of waiting for the certification process to be completed I took it home. That's when my trouble started. When I got the car home and followed the directions in the car's manual to pair my phone and set up CarPlay, I learned the car didn't actually have the feature at all. I called my salesperson and when I didn't get an answer I emailed as well. Finally 3 days after my car's purchase I got a response. My salesman agreed that this was a mistake and asked for time to talk to people and assured me they would "make it right". After my exchanges with him that day I haven't heard a single thing from the dealership. I've tried calling and emailing him multiple times, I've tried emailing the general manager multiple times, I've even tried emailing the customer service account of Group 1 Auto (their corporate owner). No answer from any of them. I'm now faced with the choice of whether to pursue legal action simply because they won't respond to something that was very clearly their mistake. I don't want to sue anyone. I don't want to go around posting negative reviews, or filing complaints with the Better Business Bureau, or filing complaints with the Kansas Attorney General. I don't want the hassle of doing any of that. But I'm now at a point where a lawsuit may be the only option available to me simply because they won't return a call or an email. All I have wanted from the beginning are the features that were advertised and that I agreed to purchase. I don't understand their refusal to respond to me and rectify a situation that, at most, would have cost them a couple thousand dollars to fix. Instead they have an extremely disappointed customer who will instead cost them tens of thousands in lost revenue by doing his best to ensure no one he knows buys from them. Go buy a Kia - that's fine. Just buy it from someone else. Shawnee Mission Kia simply can't be trusted.

I would not recommend this dealer.

Overall Rating

1.0  

1   Overall Experience

typical sales

By PTgal123 on 6/23/2018 at 11:12 PM. Helped by Asher.

I found a vehicle on their website that met my needs. Drove to the lot and didn't see the car, so we went inside to ask. Immediately the gentlemen took us to his desk to "check the availability" but had to gather all my personal information before he could look. He then consulted his sales manager and upon returning he claims the car had been sold yesterday but they had other similar options. He did mention a similar vehicle so I inquired, but was immediately uninterested as he stated its not on their website because someone else is purchasing it, but since I was there I could purchase it out from under them. In the day and age of customer service I expected more. Seems pretty shady. As we stood to walk out the gentlemen tried to have us talk with his manager. In hindsight the car I went in to see has been on their website for about 3 months, seems a bit like a trick to lure you in. Unfortunately they will not be earning my business or recommendation.

I would not recommend this dealer.

Overall Rating

2.6  

1   Customer Service
4   Friendliness
1   Overall Experience
3   Price
4   Quality of Work

Lack of communication

By Kyleen2018 on 6/6/2018 at 4:46 PM.

This was my second experience with Shawnee Mission Kia. The first was my 2015 Soul which was excellent! I traded my 2015 for a 2018 Soul in April, it was a pressure sale when I went in for regular service. I was not looking to trade. However, we made the deal. I was not told anything about a MO resident purchasing a car in KS and no sales tax would be financed. I was KS resident with the 2015. Much to my shock, I have to find a LOT of money! My first attempt to express my displeasure, a return call request was not acknowledged,. Next as I went for my tags, thank goodness 2 weeks before the temp tags expire, I find there were two important documents I needed which were not included in my packet. I have made 4 attempts to obtain these. Two were actual humans who said they would find the documents and call me, surprise, no returned calls. The last two were terminal holds on the main number. I have now gone though the Kia web site and was told twice a manager would call. I am not holding my breath! I don't know if management has changed since my 2015 purchase. As you can tell I am NOT happy with my 2018 experience. Once I receive the needed documents I am done with this dealership. I makes me sad. I have to say the Service Department at Shawnee Mission Kia is OUTSTANDING! I will miss them.

I would recommend this dealer.

Overall Rating

1.2  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
2   Quality of Work

Horrible

By Gdsd7474 on 1/11/2018 at 11:55 PM. Helped by Rob,Robert,and Brian.

Went to buy a used kia.the car needed a new bumper it took almost a month to fix the bumper no communication with the dealers that was rude when trying to ask about the car told them about a tire that needed fixed also. Finally got the car tire still not fixed I wouldn't recommend this place I would go to Olathe Kia

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

The Best

By Temple Hines on 12/30/2017 at 2:03 PM. Helped by Vegas.

I just completed the purchase of my second car there. My first one was stolen. I did not like car salesmen, until now. I thought they were pushy and just trying to make a sale for their commission. Not the case anymore. I would recommend Shawnee Mission KIA to anyone looking to buy a car. Vegas was my salesman both times and he made sure MY needs were met. He is kind and will do what's necessary to make it happen. He worked for ME. Love him and my car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Miss communication made right by dealership

By Suzy223 on 12/5/2017 at 7:24 AM.

Long story short, shawnee mission Kia, exceeded my expectations in making what could have been a bad deal right and professionally handled it with a lot of team work. Thank you

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Great experience purchasing a used car

By Michael L on 9/20/2017 at 2:20 PM.

I would recommend John Munz in the used car lot if you are in the market. John was a great help. Also Gazi was very good closing the loan.

I would recommend this dealer.

Overall Rating

3.8  

4   Customer Service
4   Friendliness
4   Overall Experience
3   Price
4   Quality of Work

Experience was 👍

By Jrh43 on 5/16/2017 at 5:35 PM. Helped by Andre Walker & Max Martin.

It was good. Everyone was nice. Just wish the process didn't take so long. However, I love my new car. This is the 2nd car that I bought from this dealer & location.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Loved

By SpoiledSoul2017 on 5/11/2017 at 11:01 PM.

The salesman was great! Great knowledge. Taught us how to use the computer in it. So friendly and patient. I had thought of getting a used car but Gazi made it possible for me to get a new one

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great

By Gw042916 on 4/13/2017 at 7:28 PM.

Gazi is every helpful and a great sales person. I would recommend gazi to anyone looking for a new/used car. He went out of his way.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Easy buying experience.

By DMD on 3/15/2017 at 7:29 PM.

I had a certain budget in mind and they helped me stick to it. Great experience. We were in ans out in a matter of hours.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great car, low mileage. Great help!!

By Whitskeyyyy on 3/11/2017 at 10:14 PM. Helped by Paul Davalos.

I just bought my FIRST car from Shawnee mission Kia! Paul Davalos helped me out so much!! He got me a great deal on a 2015 Kia Forte with low mileage. I suggest going to see him for a great deal!!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Kenzel Simmons

By Mollylime37 on 3/7/2017 at 10:38 PM. Helped by Kenzel Simmons.

I'm impressed with Kenzel's fast response, knowledge, and great effort. Please do yourself a favor and go see him for your next car!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

KIA Sportage

By Alyssaice on 2/17/2017 at 4:48 AM. Helped by David.

David help walk me through finances and different coverages offered by KIA. I felt comfortable and safe when buying my car. David did a great job and I would strongly recommend doing business with him.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Happy customer - new car

By Rachelle Hodgson on 2/18/2017 at 5:22 AM. Helped by Vegas u.

Vegas was incredible - great personality, he went out of his way to make the process easy for my family, he even gave my cranky toddler bananas out of his own lunch. Had a great experience overall.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Overall Experience

Watch out for the $600.00 dollar Admin ( Junk Fee)

By 1ron1 on 2/17/2017 at 9:40 PM. Helped by Not listed.

I walked out because of undisclosed fee's! I would recommend that Everyone do the same. This may bring an end to this undisclosed practice.

I would not recommend this dealer.