Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.8  
Friendliness
4.9  
Overall Experience
4.8  
Price
4.7  
Quality of Work
4.8  
Service
3.7  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Review

By Vick on 10/21/2017 at 9:33 PM.

My experience purchasing a vehicle from this dealership went very smooth from beginning to end. The sales agent Ray was very professional and down to earth. He worked very hard to get me my wife a much better deal than anticipated. The whole team that worked on our deal was very courteous and engaging. I would definitely purchase from them again and recommend this dealership to others.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

DECEPTIVE ADVERTISEMENTS

By Masterming on 10/2/2017 at 9:13 PM.

I am personally horrified by your dealerships tactics - from deception to bait and switch - you name it. I found your 2017 VW Beetle on both cars.com and your own website for $14,990. The disclosure CLEARLY STATES that the price MAY GO DOWN if I qualify for additional rebates - and that you guys don't play the game that other dealerships do - that OTHER dealerships include those rebates in their pricing. Not You. I tried to purchase this morning the $14,990 Beetle for my daughter - only to have the sales guy tell me that he'd need a deposit to secure the deal "for this months" business - and then disappear. During this time, I had my credit pulled with SSFCU for THIS SPECIFIC CAR - and am approved (of course). I called 4 or 5 times to speak with a manager - and finally spoke with someone who at long last had someone call me back. This person tells me I don't qualify for College Rebate and other incentives (first of all, he never asked if I qualified or I didn't - just told me I didn't - how he'd know I have NO idea) and that price can't be honored. So let me get this straight... You advertise that you don't play games. You advertise that you don't include rebates in the price like the other guys. You advertise that the price could get LOWER. Yet you won't sell me the car for $14,990... Wait... I'm sorry... Russ Zakiri DID email me and offer to sell me the car for $14,990... and I quote - right from his email... "I would go ahead and make an exception for you today since it’s the last day of the program. I’m not sure what the incentives will be tomorrow. Your price will be $14,990 plus freight of $820 and processing fee of $699 plus taxes and tags." Ok... so - you'll sell it for the price you advertise... PLUS $1,519 and TTL. TTL I get and everyone knows that. But saying you'll sell it for your advertised price PLUS $1,519 is deceptive practices... EVERYONE BEWARE THIS DEALERSHIPS TACTICS! I HAVE FILED A COMPLAINT WITH BBB & AG OFFICE ON BEHALF OF ALL CONSUMERS! Help MAY be on the way!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By Afj12 on 9/30/2017 at 6:32 PM. Helped by Scott O'Brien.

Scott helped me with leasing my new car and I couldn't be happier. Everything was smooth and was a much better than experience I've had other places. Thanks!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Love my jetta

By Jetta! on 9/30/2017 at 6:23 PM. Helped by Scott O'Brien.

Bought our new car from Scott and he was great. Agreeing on pricing was quick and painless and we didn't have to wait forever to get everything done.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

Truly Satisfied Customer

By Clwh2017 on 9/12/2017 at 5:25 PM.

I came in on the Friday before labor day and looked at some cars. I spoke with Ron Sowell and told him what I was looking for and would be back the next day. I returned on Saturday and spoke with Ron. He was personable, knowledgeable and efficient.. I got the car I wanted. There was no pressure and no going back and forth on price. He made this car experience a plus. To put the icing on the cake, Vanessa in Financing was efficient and I was not there all night long. I would definitely come back and I recommend this dealership and sales team to those searching for a car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fantastic Experience

By HappyCustomer123 on 9/8/2017 at 6:44 PM. Helped by Kenneth Bell.

First class experience in every respect. Very clearly and transparently broke down the costs, features and varying options. There was no pressure throughout the process. They were very flexible and willing to work with us to ensure we got exactly what we needed. Most of all, they were very genuine and treated our family in a way that made us want to give them our business. we thoroughly enjoyed our experience with Kenneth and Ron. They were phenomenal.

I would recommend this dealer.

Overall Rating

3.6  

3   Customer Service
3   Friendliness
3   Overall Experience
5   Price
4   Quality of Work

Good and Bad!!

By Puple2017 on 9/4/2017 at 7:51 PM. Helped by De'Maryo Platt.

We were searching for a new VW Jetta for our son and after researching and talking to several VW dealers around Maryland and VA, we decided to stop by Sheehy VW which was almost 1.5 hours’ drive for us. Our Sales Consultant was Mr.De'Maryo Platt who was extremely helpful and patient during our entire car buying process and answered all our questions. It was great working with De'Maryo !!. We decided to move forward with our purchase of VW Jetta SE and were discussing if they is a way we can get a better price, talking couple of hundreds here. We were then introduced to Mr. John Mercer (General Sales Manager) who was extremely rude and discourteous. The way he came across sounded as if he does not care if you buy or not. The whole conversation with him sounded very unprofessional and disrespectful to say the least...nobody should be treated that way. Even if you can't reduce the price, there is way to express things in a respectful and courteous way. We were this close to walking out. We still ended up buying our car from them with and the only reason been De'Maryo’s remarkable service .Other than this unpleasant exchange with Mr. John Mercer, the whole car buying process was very smooth.Kudos to Mr.De'Maryo Platt for an exceptional customer service!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Overall Experience
5   Price

Great experience and friendly staff

By JFAF17 on 9/3/2017 at 10:16 PM.

Our family is growing and we needed a new car. Our salesman Ray Williams was phenomenal. We were initially undecided before selecting a Golf and Ray was patient as we test drove numerious models and was extremely knowledgeable. We are beyond thrilled with our experience at Sheehy.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience!

By helaikarim on 8/27/2017 at 7:59 PM. Helped by Paul.

After looking around for the perfect car for about three weeks, Sheehy Volkswagen was the best decision we could have made. Our salesperson, David Perez, was a great person to work with and added to our experience. My golf turned out to be exactly what I wanted, and we were able to take advantage of a great deal. David was understanding, and even drove out to Baltimore to pick up my car since I wanted a specific color and interior! He was friendly to my family who accompanied me, and made sure to always answer my questions quickly. Our finance help from Paul also was great. Paul was understanding, and helped us decide on the best possible options for me as a first time buyer getting settled after college graduation. Sheehy is doing things right.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great Service and great sales here

By peterchen on 8/24/2017 at 8:39 PM. Helped by De'Maryo Platt.

De'Maryo is the great sales who treat customer friendly. He is totally coordinate with customer's schedule which i really appreciated. I also love my almost new car!

I would recommend this dealer.

Overall Rating

2.0  

1   Customer Service
1   Friendliness
1   Overall Experience
4   Price
3   Quality of Work

Absolutely Ridiculous

By HNeall on 8/16/2017 at 3:00 PM. Helped by Kash Rahiminejad.

I've been trying for several days now to get a legitimate price quote from this dealership. I live out of the area but my parents live close by. With the prices they advertise online it makes the most sense to come visit my parents and leave with a car, easy enough eh? Nope. First of all when I'm not being hung up on by their phone system I am given several different prices for the same car. The online prices they advertise are not correct and do not account for the thousands (yes, thousands) of dollars in fees they add on to get the vehicle off the lot. They also take into account that you will qualify for all their incentives, which most people don't - ok another thousand or so added on the price. Still with the fees and missed incentives the prices are competitive. So before I drop a few hundred dollars on a plane ticket all I asked was for them to email me a valid price quote so that I am not wasting my time or money. Spoke with David on the phone who promised to send it email it over to me, nothing. Called back, he told me he was busy with a million things but would get it over before 9 when they close. Still nothing. I did receive an emailed with a vague list of fees from Kash and or Raymond (the email came from Kash, but was signed Raymond). I replied stating again that I would like to come in this weekend but will need a valid price quote before purchasing a plane ticket, again no response. Called first thing this morning, David wasn't there, I asked to be transferred to a manager and was hung up on. This has been beyond frustrating. I am not being treated as a number, I am being treated as if I don't exist. There are many other dealerships in VA and other close by states, it is beyond me why I have been treated this way. At this point I have absolutely nothing nice to say about Sheehy VW, I wouldn't recommend this dealership anyone.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service

By Lesdewee92 on 8/1/2017 at 5:29 PM. Helped by De'Maryo Platt.

My salesman De'Maryo was very easy going and made my first car buying experience a great one. I'm definitely recommending him to my friends and family

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Love my car!

By Lmagmini on 7/31/2017 at 4:31 PM. Helped by Scott O'Brien.

Bought a used car from Scott and love it. We talked over text and everything was ready to go when we got there. Will definitely remember them the next time I'm looking!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

An excellent experience!

By cjr4tj on 7/31/2017 at 12:20 AM. Helped by Charles King, Paul Wicker.

I visited Sheehy VW a couple of times during my car-buying process. My family has purchased multiple cars from Sheehy Ford, so when I started looking into buying a VW we went to Sheehy first. During my first visit, Charles was happy to take me on a test drive in a VW Golf Wolfsburg and explained the features of the car, but didn't pressure me into buying while I was still in my research phase. So I felt pretty comfortable coming back to Sheehy VW when I decided the Golf was the right car. When we arrived, Charles was working with another customer, and when it became clear that it would take some time, he came out to where we were browsing the lot to introduce another salesperson, Ron, who was also wonderful. Ron took me for a longer test drive, and didn't rush me in trying out the car on different kinds of roads. I'm pretty picky about colors, so after deciding to buy the car, Ron was happy to look into acquiring the exterior/interior color combo I wanted, which was not on the lot. After securing the car, we discussed numbers. The whole discussion was very transparent; he showed me a draft invoice with the car price, discounts and rebates, service package fees, dealer prep fees, etc included, so I knew the bottom line price was really the bottom line price. He worked with me to get the best deal on the car. Next it was time to sign contracts with Paul, who was very friendly. He made sure we understood what we were getting with the service package we had selected, and helped us pick a different one when we realized we weren't getting what we thought we were. He made sure to write down the numbers and details of a few different packages so we could easily compare. He also explained how biweekly payments work, to help me pay down the car a little faster and pay a little less interest. All in all, I walked out with an excellent deal, and the negotiation process was very transparent. I look forward to bringing my car back for its regular servicing.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

5 Star Service

By bryantocyrus on 7/30/2017 at 6:09 PM.

I spent the last 6 months looking for a great car at a reasonable price. Sheehy VW was my first stop in March 2017 and after 20+ dealership visit; my final decision was with Sheehy VW. My sales person-Raymond delivered 5 Star service and product knowledge. I would highly recommend this as the dealership of choice. They definitely exceeded my expectations and I appreciate all the help with my purchase of my new 2017 VW Passat R Line (Urana Grey). PS...this is my first VW and I absolutely love this car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Happy Daughter

By j&b on 7/28/2017 at 5:20 PM. Helped by Riahd, Robyn.

Came in needing a reliable vehicle...left with much more than that. Our salesman Riahd was very focused on providing test rides pertinent to our requests...his professionalism was a major factor in the purchase. Ended up choosing a Jetta SE...our daughter loves it. Robyn in the finance end was also fantastic...she actually made it enjoyable to spend our money...to certain degree. We recommend Sheehy for you auto needs...and ask for Riahd and Robyn.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Easy breezy

By Tpanyko1226 on 7/27/2017 at 11:06 PM.

Ronald was amazing! Very down to earth and not pressuring at all. My experience was enjoyable considering I was getting a new car and trading in an older one. He was personable and extremely knowledgeable. Great place to do business.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Flew in from Indiana

By Bwhit86 on 7/11/2017 at 12:12 AM.

We flew in from Indiana. I brought along my wife and kids (3yr old and 6mo old). Jorge had everything ready for us to decide between the two cars when we arrived to the dealership Friday morning. We were in and out pretty quickly. He is not pushy and helps if needed! Great experience!!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

Excellent service

By Yuki on 7/7/2017 at 2:19 PM.

I recently leased a 2017 Jetta from Sheehy VW Springfield VA. Ron was my sales rep, He was very friendly and helpful. I was debating between Jetta and Golf. He listened to me well and took a time to show me all different car options. Also, showed me every possible payment plans. He is very patient and knowledgeable sales rep. I highly recommend him. Yuki

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Pleasant no-hassle purchase experience

By percy3 on 7/1/2017 at 11:03 AM.

We came in to look at a new car and were so impressed with Ron Sowell and the Sheehy dealership that we came back a few days later and bought one of the cars Ron showed us. On our first trip Ron patiently showed us four or five different versions of the model we were interested in and provided the information we needed to make an informed choice. When we came back Ron expertly walked us through the purchase experience a very pleasant and easy manner.

I would recommend this dealer.