Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
4.9  
Friendliness
5  
Overall Experience
4.9  
Price
4.8  
Quality of Work
4.9  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Thanks Keith, for a wonderful buying experience!

By Gene on 1/29/2019 at 12:11 AM.

I had a wonderful experience purchasing my new Mustang thanks to the team at Shennandoah Ford. I was treated professionally and with respect by Keith Hudnall, my sales person as well as Trevor, their finance specialist. In addition, I got the best price around by far. It was a pleasure dealing with this team. The fact that I purchased a car all the way from New Jersey says a lot. I have already recommended the dealership to my friends. Thanks, everyone!

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Won’t ever shop anywhere else

By Dmiller21 on 4/15/2018 at 8:50 PM. Helped by Vincent Wasson.

I recently just purchased a vehicle from Shenandoah Ford. Vincent is the go to guy if you’re planning on shopping there. He worked his butt off to make sure I left with the truck I came in wanting. Hats off to you Vincent, you the man.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Well organized from Beginning to end

By Executive Director on 3/13/2018 at 7:09 PM.

Knowledgeable about product, patient with process, no hard sell, worked well as a team to accommodate the customer. Will surely return as a result of how I was treated.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great used car experience

By jakev on 3/6/2018 at 8:41 PM. Helped by Vince.

Purchased a used car at Shenandoah Ford. Great experience with Vincent and Trevor helping me out. Would definitely recommend for anyone looking to purchase a car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

All around great experience

By aragjas on 3/5/2018 at 5:09 PM.

We went in the other day looking to test drive a few used cars to see what we wanted, walked out with a brand new car. very happy with the whole experience.. great customer service, not your typical pushy salesman. They listen to your wants/needs and they make sure you get exactly that.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Good people, good cars, good prices

By Cjalan on 2/7/2018 at 3:09 AM.

Knowledgeable and friendly staff. Good customer service. Professional quality of work. Very friendly. Good prices on their products. Flexable with schedule to assist customers. Good place to do business.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Customer Service!

By Pamela Hammer on 1/30/2018 at 6:48 PM.

I give this car dealership 5-stars. I was in and out in and efficient time, and everyone was so nice and very cooperative to your needs in purchasing a new vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2016 Jeep Cherokee

By undmyskn58 on 1/14/2018 at 3:23 PM.

Catherine Adams worked with me for the car I really wanted. Great Experience! Management was excellent! Before I knew it I was driving home in my Jeep.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

F250 5 star all around experience

By fryfrye on 1/8/2018 at 4:54 PM.

I drove an hour to Shenandoah Ford to pick up my 2017 F250. I started with their internet team and was turned over too the in store team. They were very transparent with no gimmicks or tricks,. We did a test drive, answered some questions and got the truck I've been looking at for a while. Even the finance department was 5 start. All the paperwork was ready -- the up sell for the extended maintenance and warranty was transparent. A great experience all around!

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Sales Department

By LHWilliamson on 12/30/2017 at 1:14 AM.

After an unfortunate problem with my vehicle, we decided to trade it in for a “new” vehicle. Jay was an excellent manager, making the entire situation easy. Richard helped us find the perfect car in our price range and Trevor made the usual boring part (paper work) bearable and took the time to explain everything in detail and answer all of our questions. The Sales Department went above and beyond for us and we greatly appreciated it and made the unfortunate situation have a happy ending.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Finally !!!

By Patriot 1776 on 12/18/2017 at 4:27 PM.

I was in the market for a new 2017 F250. I stopped at a Ford dealership in Mt. Airy MD and the sales person did not seem interested in selling me a new truck. I continued my search and contacted another Ford dealer in the area and set up a showing only to have the dealership increase the online advertised price $ 4000.00 at the last minute. I made one last attempt to by a Ford and found the truck I wanted in the price range I was shopping for at Shenandoah Ford..... Catherine and Trevor greeted me and the rest is history I am now drive a new 2017 F250 Lariat .... Finally !!!! I have bought new vehicles in NY, TX, MD and now VA and my expectations were not only met they were exceeded. If you want a new Ford truck go see Catherine and Trevor at Shenandoah Ford, you won't be disappointed Brian Hartness.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

They were all 3 AMAZING!!!

By Heandre on 12/6/2017 at 3:58 PM.

They were all amazing! Best visit to the dealership I have ever had! My Jeep is freaking great! Thank you guys if you’re reading!!!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
4   Overall Experience
5   Price
5   Quality of Work

Very Nice

By me1919745 on 11/27/2017 at 8:44 PM.

I found the sales person to be very helpful and knowledgeable, Richard made the experience very fun with his stories and humor. I would recommend this dealership and car sales person to anyone.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Friendly and honest staff, best experience at a dealership

By georgef150 on 11/25/2017 at 4:34 PM.

I bought a 2015 F-150 at Shenandoah Ford last week and it was the best experience I've had at a dealership. Friendly and honest staff who were able to help me with all my needs, never tried to push anything on me that I didn't want. They were able to register my truck in my home state (active duty military) with no issues and got me a great interest rate. My sales rep was Kyle and he was a great person all around. I would recommend Shenandoah to all my friends and family knowing they'd treat them right.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Shenandoah Ford is simply the BEST.

By Fordguy on 11/11/2017 at 7:49 PM.

I purchased a new Ford F250 Super Duty from Shenandoah Ford on Halloween night and did I receive a treat. Everyone that I came in contact with was a pleasure, very knowledgeable with zero pressure to buy. Trevor, Jay and Keith will go out of their way to accommodate you. I would definitely recommend Shenandoah Ford to anyone looking for a great deal without the high pressure sales approach. Shenandoah Ford will be my first stop when I'm in the market for a another car or truck.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Dealership!!

By Mountaineer Mike on 11/9/2017 at 1:49 AM.

Great Dealership!! Knowledgeable staff that go out of their way to accommodate you. Friendly and helpful. Also a great service department. Would come back to use Shenandoah Ford again, and would recommend this place to anybody looking for a new or used vehicle, or a service department that is experienced and dependable.

I would recommend this dealer.

Overall Rating

4.4  

4   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Sales, Service and Finance Departments

By Laura.chel04 on 10/30/2017 at 7:31 PM.

I purchased a new vehicle and was very pleased with Catherine. She was informative and willing to go out of her way to set the car up for me. I was provided a loaner vehicle while mine was serviced. The whole team went over the top of accommodate me and my needs. I worked with Jay, Catherine, and Trevor. All were professional and trusting with the "car salesman" feel.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Keith is amazing!

By Sammmmm on 10/29/2017 at 4:36 PM.

I went in looking for a nice car with an affordable price. Keith helped me find something beyond what I wanted, for a good and valuable price. I got a fully loaded 2013 Ford Escape with only 14k miles on it. He worked hard to get my payments low and did it all in one day!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Ford Explorer Sport

By Amygurt on 10/29/2017 at 2:55 PM. Helped by The manager..

We had a wonderful experience at Shenandoah Ford. We bought a 2016 Ford Explorer Sport. We love it. The salesperson was Catherine Adams and she was wonderful. No pressure - very friendly and helpful. Our experience from test driving, to purchasing was great. The manager and the finance person was very helpful, gave us a good price, and got us into our new car in a timely manner. When there wasn't a 2nd key, Catherine worked with the service department to get us the 2nd key at no extra charge. We really had a great experience at Shenandoah Ford.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

EXCELLENT customer service! 👍

By harley 1 on 10/19/2017 at 6:36 PM.

Excellent customer service and very friendly service people. Very knowledgeable about vehicle features and the workings of bells and whistles! Will definately recommend to family and friends.. Thanks guys.....

I would recommend this dealer.