Dealer 2-Year Rating

Overall Rating

4.1 / 5
Customer Service
4.1  
Friendliness
4.3  
Overall Experience
4  
Price
4  
Quality of Work
4.2  
Service
3.9  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By rchimino on 7/21/2019 at 3:54 PM. Helped by Adam, Max and Abe..

Everyone at Sherman was great to work with. From sales to finance they were honest, upfront and not pushy at all. It was definitely a great experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By Silvestre22 on 7/20/2019 at 11:12 PM.

David aviles helped me get the car i wanted was satisfied with my purchase would highly recommend to everyone i know .i would definitely buy a car of him again.

I would recommend this dealer.

Overall Rating

4.2  

4   Customer Service
4   Friendliness
4   Overall Experience
4   Price
5   Quality of Work

2019 Jeep Wrangler

By gaby on 7/20/2019 at 6:42 PM.

I bought a new Jeep Wrangler and I was very impressed with the sales person David Aviles. David is very knowledgeable about the product and is a very pleasant person to deal with. I had a few issues afterwards and David made sure that it was taken care off.If you are looking for a new jeep go see David.

I would recommend this dealer.

Overall Rating

3.6  

4   Customer Service
4   Friendliness
4   Overall Experience
2   Price
4   Quality of Work

They did a good job.

By Jeep2018 on 7/10/2019 at 3:58 PM.

The price was high, however as a customer, we don't have many choices. I can take my vehicle somewhere else for services. But, they don't have the history, I have with Sherman Dodge. Its pricey having work completed at Sherman Dodge. However, I know I'll bring my vehicle back if it is not done right.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

BEST SERVICE FOR DEALERSHIP

By bethwagner60608 on 7/8/2019 at 12:49 AM. Helped by Lester in Service.

I love the personal service that I get at Sherman Dodge. My account manager, Lester, stays in touch with me by text and phone. He efficiently reviewed the problems with my Pacifica and got it taken care of in two days. My car is running like new! Thanks Sherman Dodge!!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Professional

By SHIDOTRANS on 7/7/2019 at 4:12 PM. Helped by Rico weatherh.

Rico the salesman is the man go see him quick and professional he knows what he’s doing hope he is still working there when I need another car

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

When it hot it's hot

By quirkie on 6/30/2019 at 4:25 PM. Helped by dylan mihojevich.

My ac was working but the passenger side was pushing heat, the air mix actuator had failed. Seemed the best place to take it was the dealer. When Service checked the registration the vehicle had 4 safety recalls, They did all at no cost except the time it took. Glad it was that simple and happy with the a/c.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent

By jmander21 on 6/30/2019 at 1:06 AM. Helped by Patrick.

Patrick was great. He was in contact with me daily. He worked with my insurance so I didnt need to. I truly appreciate what I felt like was above and beyond customer service. The comfort level I felt will be why I return to Sherman Dodge for service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome fast and reliable

By tina on 6/29/2019 at 7:00 PM.

Lauren was very professional, friendly, great customer service,got us in and out of the dealership with no problems she is also very funny go check her out

I would recommend this dealer.

Overall Rating

2.0  

2   Overall Experience

Failed Payoff of Vehicle Trade in: Bank of America

By JAKE.HOSSFELD on 6/28/2019 at 6:56 PM.

Hello, I just learned that the dealership has not paid off the loan on the vehicle that I traded in during May 2019. In June 2019, Bank of America has called me seeking payment on a vehicle which I no longer own, furthermore, a car that Sherman Dodge has had possession of for over a month. I need for this problem to be corrected ASAP.

I would not recommend this dealer.

Overall Rating

3.2  

3   Customer Service
5   Friendliness
3   Overall Experience
2   Price
3   Quality of Work

Asked for 25k mile full service

By Moose on 6/28/2019 at 2:47 PM.

I knew I needed rear wiper blade replaced. Service dept didn’t notice that so I question the quality of safety check which I would think is routine. (It used to be). This leads me to question inspection of all fluids(no mention of inspection in service report/invoice). I don’t have much confidence in the thoroughness of the “major” servicing milestone.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Exactly what I wanted

By wcarranza on 6/26/2019 at 7:47 PM.

Awesome. My 2019 Jeep Cherokee Latitude is perfect. Exactly what I was looking for. Sam is great to work with.Professional and helpful. Made the whole process smooth and stress free.

I would recommend this dealer.

Overall Rating

1.6  

1   Customer Service
1   Friendliness
1   Overall Experience
3   Price
2   Quality of Work

Service was okay but dimmed by the sales team

By Ecar02 on 6/26/2019 at 3:16 PM.

We originally went in to purchase a car. The initial sales person was very cut throat and ended up getting annoyed with us and left us out in the lot without sending another representative to help us. He was rude at that point and unprofessional. We had to walk in to find another sales representative and that kind of ruined the whole experience for us. We left without buying a car and went to another dealership. Don't be quick to judge your clients and assume. We were fully prepared to purchase, but with proper guidance, patience and professionalism. We had purchased 2 other cars previously here, however, we won't be coming back.

I would recommend this dealer.

Overall Rating

2.0  

1   Customer Service
2   Friendliness
2   Overall Experience
3   Price
2   Quality of Work

Good cars, rude staff

By NHSIEBE on 6/25/2019 at 3:15 PM.

I drove three hours from Champaign for a Jeep Wrangler being that this dealer had the best prices in a 200 mile radius. The cars were great but the staff came off as very cocky and rude. Especially, the assistant manager. Likewise, it took well over 7 hours to get the vehicle I wanted. Especially when I told them I had a doctors appointment to attend. However, they did not care. The only reason I’m writing this stupid review is because the manager asked me too. He literally walked up to me, grabbed my hand, and begged me for a positive review. But..again, sorry buddy. Your cars are good, but your staff sucks.

I would not recommend this dealer.

Overall Rating

1.8  

1   Customer Service
3   Friendliness
3   Overall Experience
1   Price
1   Quality of Work

Very tiring and confusing.

By BEVETT2017 on 6/21/2019 at 4:29 PM.

Dollar figures were constantly changing. "Will be with you shortly", or "Back in 5 minutes" usually turned into hours or a full day, basically wasted.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Returning Client

By Only1MsJiggy on 6/18/2019 at 1:45 AM.

This was my first experience with Chris and I must say it was a pleasure! Very helpful and knowledgeable. I was very pleased with his customer service and very patient with my picky self! 😀

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent experience.

By NICOLETTESONNTAG on 6/20/2019 at 4:47 PM.

I couldn't have had a better buying experience. Ricardo was terrific and made this process go smooth. He also knew everything about the vehicles he was selling and was able to give me instructions on how to use all of the electronics. I wouldn't hesitate to recommend this dealer and Ricardo.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

dead battery

By KLeslley on 6/20/2019 at 4:06 PM. Helped by Fraz Khalid.

thanks! I appreciated the text updates. They helped me discover it was all covered under warranty. They got me in as soon as we called.

I would recommend this dealer.

Overall Rating

4.0  

4   Overall Experience
4   Price

over all good

By Austin 17' mustang on 6/16/2019 at 8:28 PM.

fastest car buying experience I've had so far. not much for willing to negotiate on price but still reasonably priced, nothing to brag about pricing. all in all a good experience. Really polite job from Romino whom I worked with, but overhearing other salesman, I was lucky to work with Romino.

I would recommend this dealer.

Overall Rating

2.8  

3   Customer Service
4   Friendliness
3   Overall Experience
2   Price
2   Quality of Work

Customer

By KATHRYN. on 6/16/2019 at 1:40 PM.

In general, the salespearson was friendly. But The verbal communication between customer and financial person was mislead ! you hear something else and paper to sign are totally different.

I would not recommend this dealer.