Dealer 2-Year Rating

Overall Rating

4.6 / 5
Customer Service
4.7  
Friendliness
4.7  
Overall Experience
4.5  
Price
4.6  
Quality of Work
4.6  
Service
4.8  

Dealer Reviews

Show:  

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Excellent Service

By Denali02blk on 8/7/2019 at 7:03 PM.

Robin was courteous and professional, kept me well informed of the services being done on my 2015 Yukon Denali. All of my service needs will definitely be booked through Robin and the Sherwood GMC Team!

I would recommend this dealer.

Overall Rating

4.6  

4   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Awesome service

By Ty and Deidre on 7/3/2019 at 4:33 PM. Helped by Ben Klak.

Thank you Ben Klak for going the extra mile helping me and my family, we have been very satisfied with both are purchased vehicles and customer service.

I would recommend this dealer.

Overall Rating

2.6  

3   Customer Service
4   Friendliness
1   Overall Experience
3   Price
2   Quality of Work

Expired Warranty NOT honored in upmost good faith!

By EGK on 7/2/2019 at 6:29 PM. Helped by Whoever the top manager is - don't know name..

We purchased a used Enclave in the very cold winter of Jan/Feb, 2019. Everything supposedly checked out at inspection. When the warmer weather finally came and we tested the air conditioning we discovered it wasn't working properly. Of course the 3 month month warranty expired by then but if it 'supposedly' passed inspection why wasn't it working?? Besides who would really check to see if the a/c is working in -30 degree weather. Rather, you would 'trust' that the a/c was inspected as they had promised. So, you would think that a good dealership would do their due diligence in keeping the customer happy and honor the parts & service ON UPMOST GOOD FAITH! But instead, they stuck to their 3 month warranty expiration BS. We will not be purchasing a vehicle here again, nor will we or would we recommend purchasing a vehicle here. Typical all smiles and promises up front, but nothing to back it up when it counts. Those are the impressions you should leave customers with. It was the person who runs the place that didn't honor this repair, do not know their name. It ended up costing us $2000. Shame Sherwood Buick.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I’ll be back

By Hisandhers on 6/29/2019 at 6:35 PM.

I’ve been to a lot of different dealerships and talked with a lot of different salesmen and managers, Cam by far surpassed them all with his friendly, knowledgeable and understanding attitude. He went out of his way to make sure I was happy with my truck and my wife was happy with hers. I definitely recommend Sherwood Gmc and especially recommend anyone to see Cam, he will make sure you come back in the future and your going to want to tell everyone to come see him, yes he’s that good. Awesome experience and again thank you Cam for making the experience memorable.

I would recommend this dealer.

Overall Rating

1.0  

1   Overall Experience

Horrendous Sales Agent

By Sam on 6/23/2019 at 2:45 AM.

Unprofessional Rude Dismissive CONFUSED Misleading with information Extremely Defensive Despite there being mounds of miscommunication throughout this entire experience, Mike walked away from us (leaving us sitting at his desk in the middle of the dealership) and was absolutely defensive and disrespectful. When his behaviour was confronted, he responded with having “good google reviews”. This dealership will not receive a nickel from us!!!! Worst experience we’ve ever had regarding a dealership by far!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome experience!

By snowboardgirl1992 on 6/20/2019 at 7:48 PM.

Out of all the people that I have ever bought vehicles off of, Matt was by far the best sales guy I have came across. He was super easy to deal with, made the purchase straight forward and I was in and out in a couple hours with a great deal on the truck I wanted. Super easy 100% recommend!

I would recommend this dealer.

Overall Rating

1.6  

1   Customer Service
1   Friendliness
1   Overall Experience
4   Price
1   Quality of Work

Terrible sales manager

By MrAnderson on 5/25/2019 at 11:35 AM.

Sales manager was rude, lied to us multiple times, made my wife cry. They said they would fix some scratches on the paint, but yelled at us when we asked them too. Such a bad experience. Also our finance person lied and started being rude when we turned down warranty.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

10/10

By C.Spencer on 4/11/2019 at 1:37 PM.

Out of all the vehicles that’s i’ve bought in the past, and all the sales staff that i’ve conversed with, Matthew Cassidy hands down the best salesmen i’ve ever come into contact with. He’s 100% straight forward and honest, which isn’t a common feeling you get from people these days. If you’re stopping in at Sherwood GMC, I highly reccomend that you talk to Matthew.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

"Awesome Customer Service"

By Randy03 on 2/20/2019 at 7:52 PM.

Have purchased a few vehicles over the past few years from Sherwood Buick GMC and always had great service. On Feb 18/19 had to take my vehicle in few service to have the battery replaced, Service Advisor was Greg Sroka gave me awesome service, I know how busy they where on Mon and was not expecting the vehicle to be completed until Tuesday. He called later that Monday and told me the vehicle would be done before the end of the day.Have dealt with Greg over the years and has always gave me exceptional service.

I would recommend this dealer.

Overall Rating

1.6  

3   Customer Service
2   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Jack Ammar Is A xxxx

By Braden299 on 2/1/2019 at 9:53 PM.

I had a terrible experience at this dealership. The prices for used vehicle were to high, the quality was low, and most of them were miled out! I do not recommend going here and I wish Jack Ammar would stop jacking around.

I would not recommend this dealer.

Overall Rating

3.0  

1   Overall Experience
5   Price

Very rude and unprofessional service manger

By Cody on 1/30/2019 at 12:47 PM.

My experience at Sherwood GMC was a seamless and easy transition from and old truck to a new truck. I have never felt more comfortable with the sales team. On the other hand I have never been treated or received such poor professionalism from any service manger. Derek Donnely was rude, untrustworthy and very unprofessional. I will NEVER BE RETURNING. I am going to sell the truck and take my business elsewhere.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Above & Beyond Customer Service!!

By marci on 1/15/2019 at 10:19 PM. Helped by Kirsten was fantastic as well. She was the one who gave me the quote on the item right away and explained I could have the work done right at the Lube Centre..

My first visit to Sherwood Park GMC was on January 14, 2019. I had been going to the 34 Ave location for the past 7 years and can honestly say I had never experienced the customer service that I received at the Sherwood Park location. They were outstanding!! They gave me the pricing right away on the item I needed replaced. I was able to get in right away and they even washed me vehicle before I left. Thank you for going above & beyond!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome Service!!!

By Drew on 11/25/2018 at 10:58 PM.

Everyone at Sherwood GMC was super helpful. Jesse was awesome to deal she showed me a couple different options and in the end she helped me find the perfect truck.

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

Go there

By swj2018 on 11/16/2018 at 9:51 PM. Helped by Ahmed Abdelmoneim, Liane Menzel.

As I live in southern Alberta I was looking for a specific model vehicle and after visiting two stores in the Calgary area, was completely turned off by their lack of effort to help me out. Following an online search, I discovered a vehicle which I was interested in at Sherwood Buick GMC and Ahmed Abdelmoneim (Ace) / and Jahnoel Sanders were very accommodating to find what I needed at the right price. Liane in finance made the final purchase easy and expedited the transaction effortlessly. Was worth the trip to Sherwood Park just for the satisfying experience.

I would recommend this dealer.

Overall Rating

2.0  

2   Overall Experience

Can’t get a straight answer

By Andy on 11/7/2018 at 9:26 PM.

One of the salesman texted me because I am selling my truck on kijiji. I made it very clear and simple that all I was interested in was getting a price they could give me for the truck so we wouldn’t be wasting each other’s time. Instead he constantly deflected from answering trying to get me to come in. Then he messages me and asks what add was mine again... are you kidding me you messaged me. When I explained that another dealer in this time period had already called and were upfront answered my questions and gave me answers.... he responds. “ not sure what to respond” You guys should be embarrassed if this is your sales team. His name he said was Yan but it’s not listed in your list of employees

I would not recommend this dealer.

Overall Rating

3.8  

4   Customer Service
4   Friendliness
3   Overall Experience
5   Price
3   Quality of Work

I recommend Frazer McLean. Period. Solid guy.

By M.H97 on 10/27/2018 at 12:37 AM.

This is the type of sales person that should be more of. The type that will treat your “buy” as if it’s his and he’ll make sure he helps you through tick and thin. Solid guy 20 stars if it was option. Thank you.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Intevrity

By rioverde on 10/26/2018 at 3:23 AM.

Cam was great to work with through the purchase of newvehicle.Integrity is a rare feature these days.All of his team were exceptional. Dealing g with Cam, Frazer, Josh and Rebecca was such a plesure. They showed INTEGRITY you don't normally expect at a car dealership. Thank you

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Informative and friendly

By CarsGMC on 10/23/2018 at 4:43 AM.

Jack new all answers to our questions and was friendly and not pushy to sell. He new his car information I would recommend friends to go see him.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By Bobbymh on 10/23/2018 at 5:54 AM.

Wonderful customer service, Rabie is very knowledgeable and helped me find exactly what I was looking for. I would definitely come back again and recommend to family and friends.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great salesperson.

By Nick on 10/23/2018 at 3:13 AM.

Rabie is a friendly, and professional salesman. We enjoy dealing with him as a family. We recommend him to all our family, and friends. Five stars.

I would recommend this dealer.