Dealer 2-Year Rating

Overall Rating

2.8 / 5
Customer Service
3  
Friendliness
3  
Overall Experience
2.8  
Price
3  
Quality of Work
2.8  
Service
1.7  

Dealer Reviews

Show:  

Overall Rating

1.4  

1   Customer Service
1   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

Worst customer service ever

By Leah H on 5/31/2018 at 3:43 PM. Helped by Too many, all bad.

We bought a brand new Accord in January. The salesman was really nice, the finance guy was a complete idiot. He wrote down my husband's income as being a tenth of what it is so the application was declined. Instead of looking over the application and thinking something was odd, he told my husband he would need a co-signer to complete the application. My husband told him there was no way that could be possible, we have amazing credit and he makes a lot of money, and the finance guy argued with him. When the finance guy finally agreed to look over the application again, he realized his mistake and we were approved. The same idiot processed the contract with my husband's wrong birthday, wrong e-mail address and wrong mailing address. I didn't realize the mistakes until we were driving home (we live 30 minutes away from the dealership) and when I called them to tell them about the mistakes they freaked out and said they needed it fixed asap. We refused to go back because they had already wasted hours of our day to buy this vehicle so they couriered the documents to us to get signed. They then called twice a day every day until they received the amended documents, because they had sent us the originals and couldn't process the sale until they got it back. From that point on, our e-mail address and mailing address were incorrectly entered in their system. It took FOUR separate requests to get them to change it. Each of those times they told me they had made the change and when I called back to confirm it still hadn't been made. Fast forward to now, four months later. We had (stupidly) bought the oil change package, thinking it was a good deal so I brought the car in to get the oil changed for the first time. They only have my husband's name listed on the account and I asked them to add mine since I'm the only one who will be bringing the car in for service. The desk person assured me she'd make the change right away. When my car was done, my husband's name is called. Of course they didn't change the information like they said they would! It also turns out the tires need to be balanced and the air filter needs to be changed but they didn't even give me the option to have that done while the oil was being changed, they just told me after the fact! I'm stuck going there for oil changes because we paid for five years of them, but if anything else needs to get done I'm taking it to a different Honda dealership.

I would not recommend this dealer.

Overall Rating

1.4  

2   Customer Service
2   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Breaks your car and asks you to pay for the damage

By SherwoodHondaRuinedMyLife on 5/28/2018 at 10:12 PM. Helped by John.

This is a review for the service department. The sales department I cannot speak to, and parts I cannot speak to. The service department has made this company categorically the worst business I have ever dealt with. Their lack of accountability for their actions speaks volumes to their credibility and you should avoid them at all costs. In September 2015 I went in for routine service and an oil change. When I got my vehicle back, I noticed that the check oil light was on. Thinking it was just a sensor that they forgot to turn off, I continued to drive it. Wouldn’t you know it, someone in their service department forgot to put oil back in! Do you know what happens to engines without oil? Yup, they seize! Considering the most material part of the oil change was missed, one would assume a very linear relationship of who is at fault. Sherwood Honda’s service department was. You know who they tried to blame? My last oil change, because it wasn’t ‘dealer authorized’. They fought tooth and nail to keep from paying for the cost of a new engine. Only after I enlisted the help of my lawyer-dad did they finally agree to pay for a new engine. The total time spent without a vehicle in this instance was approximately a month. At that time, my vehicle was my only way to get to work and school, and the amount of apathy displayed by the team was staggering. Fast forward to May, 2018 – my car gets broken into and the front passenger window is smashed. Because Sherwood Honda’s service department has scared me so badly about getting serviced at places that weren’t “authorized”, I genuinely feared the repercussions of taking it elsewhere for this much-needed service. I took the vehicle in to Sherwood Honda to get it replaced, which I was assured would be a breeze. I get it back at the end of the day, only to discover that they had broken the actuator in the door, making it so you can’t unlock the door from the inside or outside. This was absolutely not the case prior to their service. As you might imagine, I did a real quick turn back into the office where I told them what I noticed. The service guy apologized profusely and said they’d be happy to get me in for another appointment sometime that week so they could fix what they fully acknowledged happened during the course of my service. I bring it back at 7:30 two days later, after they had indicated it would be a service I could just wait for. Yeah, definitely not the case! The line of communication with the service department went completely dead. Knowing how difficult they are to deal with, I had my dad follow up with them. He was told that because the service would be laborious, it would be at minimum another $450 to get these repairs done. Repairs that they had necessitated happen because of their negligent service. This is very akin to mob tactics. You want protection from us? It’ll cost you! I am honestly astounded at the consistent level of inaction and dishonesty from the service department. My legal recourse is limited to civil courts, however in the event that a passenger is put in danger because of their negligence, let’s hope that they don’t get hurt, because xxxx hath no fury like a woman whose loved ones are endangered. In summary, if you purchase your vehicle from Sherwood Honda, beware the service department. Based on the amazing reviews of their sales team, it strikes me that all of the good customer service is limited to the sale. Once they have you as a customer (especially under warranty) they will treat you like subhuman filth.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Needed a radio code. (New battery)

By Robert on 1/20/2018 at 2:32 PM. Helped by No nsme remembered.

I purchased a used Honda from another dealership. After a time as can happen with used the battery needed replacing. I did that myself. After replacement the radio did not work and I was told I needed a code for the radio to work. I drove unannounced to the Honda service center in Sherwood Park. They cheerfully accommodated me immediately and had a young cheerful fellow make the adjustment. He had to reset the system by disconnecting the battery and reconnecting it. For all of this I was there 15 minutes and absolutely no cost to me. Everyone was friendly, helpful and accommodating.

I would recommend this dealer.

Overall Rating

1.3  

1   Customer Service
1   Overall Experience
2   Quality of Work

Terrible Customer Service

By Honda Family on 1/16/2018 at 12:53 AM. Helped by Martin Brown, Carolyn Lauinger, Jon Mills.

I've been a loyal customer since this dealership opened and have purchased 2 vehicles and service my family's 4 Hondas regularly. On many occasions, the service has not been done by the agreed time causing me to have to have the shuttle return me to work or make other arrangements. I always drop the car at 0700 when they open after making and appointment and they usually have the day to complete it. Sometimes I need the car by 2, sometimes by 4. Should be plenty of time for a routine service. More often than not, the car is not ready and it is me calling to enquire, not the service department calling me to let me know that it won't be ready. The last time (and it will truly be the last) I had my car in for a 'B1' service which should have included a tire rotation. The shuttle picked me up at the allotted time and drove me to the dealership. Upon arrival, the car was not ready and the service advisor (Jon) started to scramble because he didn't know how much longer it would be. The shuttle driver overhead this and offered to return me to work and pick me up again in an hour. I returned and picked up my vehicle with no apology for the inconvenience. They hadn't rotated the tires as requested and I'm left to wonder what they actually did for the $235 they charged. A lot of excuses are offered but no real solutions, often blaming me for the miscommunication. As convenient as this dealership is to my work, it is overshadowed by the incompetence. I will take my business to another dealership.

I would not recommend this dealer.

Overall Rating

4.5  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price

Salesman was very helpful and resourceful

By Dream Big on 9/5/2017 at 12:47 AM. Helped by Leo.

Came in to find a used vehicle and Leo was very professional and straight to the point. Answered all my questions and very respectful. They couldn't find what was in our price range but showed me lots of possible options. would recommend Sherwood Honda with no hesitation. Really satisfied with the cooperation.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

scammers

By blah123 on 6/20/2017 at 2:35 PM. Helped by Michael Crosato.

We had an agreement over the phone along with email trail of paperwork just 8 months ago. anyway my wife and I came down and made it clear what we want as per email and phone conversation. Took the vehicle for a test drive and then when we were all set we started working on the paper work only to find out they were trying to sell us 1. different color 2. used vehicle and not NEW and 3. according to the salesperson I was dealing with his manager told him to run the deposit anyway even though they didn't have the color and right model we wanted. Long story short, before they got a change to take our money and left us with the vehicle we didn't want I manager to get down to the dealership and rip the contract and as for the manager he just laughs at us.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Such pathetic customer service!!Stay Away from this location

By Gunmeet on 5/20/2017 at 8:45 PM. Helped by a Manager ( Probably TIM).

The worst and most ridiculous customer service experience i ever had from a car dealer. Please never ever go here. They lied to me that a huge crack in my windshield was because they actually were driving the car through hot wash and then brought it out in cold and it cracked and just dumped the whole thing on me . They actually say even of some one breaks your car which you parked there for service... you are fully responsible for everything. Disgusting!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome Finance Manager:Keneel Prasad

By Aldrin1720 on 4/30/2017 at 4:18 AM. Helped by KENNEL PRASAD.

It was a great experience doing business with this guy very professional in dealings with the customer. I got my Honda civic lx yesterday. GREAT JOB! Keep up the awesome job. ALDRIN TIMBAL

I would recommend this dealer.

Overall Rating

4.4  

5   Customer Service
4   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Great dealership

By Ryan on 4/11/2017 at 7:21 PM. Helped by Daniel.

Hello, this dealership went above and beyond in helping to facilitate a used car purchase. Great experience. They help me get all the information I needed to make an informed purchase.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Bought used truck. Best vehicle experience in Edmonton area

By AdrianT on 3/1/2017 at 12:28 AM. Helped by Todd Slauenwhite.

Traded in one truck for another. Fantastic easy transaction. Salesmen was busy but somehow always made time to make everything happen smoothly. Would answer text messages and follow through with every promise. Sales manager was straight forward and fair. Zero complaints and I have had the truck for 5 months. Used their service center for some warranty work and the work was completed in half the time they quoted. Shuttle was easy enough to get and picked me up again faster than anticipated. Truly a blessed transaction. Edmonton area has a horrible reputation for car sales but this place made all that go away. Thanks Todd for everything. Well done.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Quality of Work

play hide n seek with customers

By paramjot khattra on 2/25/2017 at 6:22 PM. Helped by melanie.

i have been a loyal customer but its a Terrible place to go to. i was refused a shuttle, they said we will finish in under an hour. after hour and a half they said it will take one more hour. basically they ruined my day. will never go again for service there.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Helpful friendly staff.

By Jreddeko on 2/18/2017 at 7:17 PM. Helped by Hoang, Dallas, Eden, Patrick, Quinn..

Friendly, informed, honest, and upfront. Had a painless time purchasing a new vehicle and felt well taken care of the whole time. 10/10 would go back.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing experience!

By nadine55 on 2/16/2017 at 6:48 PM. Helped by Cindy.

I highly recommend Sherwood Honda! Cindy was amazing to work with and was very knowledgeable in the product she was selling. I had been to several different dealerships, test-driving several different models so I was able to compare the service back-to-back with other dealerships. Sherwood Honda went above and beyond and exceeded my expectations! I would highly recommend them in the future to family and friends looking to purchase a vehicle! We also dealt with Eden, who was in charge of the finance aspect of the purchase, and she was phenomenal! I could not be happier!

I would recommend this dealer.

Overall Rating

1.4  

1   Customer Service
1   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

Horrible Service

By Richard on 2/12/2017 at 7:11 PM. Helped by Carolynn, Martin Brown.

The service department is horrible and seem to not care about your issues and will only try to suggest bandage solutions to get out of finding the underlying issue. Our new 2016 vehicle has been having issues with the battery being drained and dying after leaving the car for only 3 days max. It has had the battery replaced twice already and they insist that nothing is wrong. The advisors, specifically Carolynn and the service manager (Martin Brown) told us that we should just drive the car/go for joyrides or invest in a charger which is ridiculous because why should we have to waste more time in our already busy lives or spend more money than we have to. We told them that the car is driven for at least 30 mins one way to get to work, but their reply was it should be a longer trip which blows my mind because I am not taking a detour or leaving earlier for work, which makes me wonder if they actually know what they are talking about. I have never ever heard of having to do these ridiculous things especially on a new car and no one that I asked has either, yet only Honda insists that this is solution and won't do anything about it. Also, when we were sold this vehicle, we were promised many things such as car washes and to date they have only done this the first time we brought the vehicle in. I strongly recommend not purchasing a vehicle here or visiting this location because you will waste your time and get talked down to.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience

By Jkeller on 1/8/2017 at 10:20 PM. Helped by Multiple.

My family and I have bought 3 vehicles through Sherwood Honda and have had an amazing experience each time. Thank you guys, we will be customers as long as you keep taking care of us!

I would recommend this dealer.

Overall Rating

1.0  

1   Overall Experience

Service department staff a complete joke .

By lrw on 12/31/2016 at 11:29 PM. Helped by service.

My wife took our 2011 pilot in for a timing belt. I called down to the dealership to inquire about it and I was informed they did not have my vehicle and my wife must have took it to a different dealership. I decided to go down to Honda and not to my surprise I found my car parked in the same place where my wife said she left it. This was to be a all day job and now it is noon. I asked for the service manager to relay my disgust and he laughed. Not hard to see why this service department is so dysfunctional. Sherwood Honda should be embarrassed to have him represent their company.

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

Happy with how they looked after me after the purchase

By 4runner4life on 12/16/2016 at 12:04 AM. Helped by Hoang Kwan.

Noticed as I was about to drive away in my 2014 4runner I bought from them that the xm Antena was missing. They had no idea. I was quoted high prices to get it replaced and installed. They ordered me a new shark fin antena and shipped it to me in BC. They also covered the install! Thanks Hoang Kwon and the team ther for looking after me months after purchase. I recommend Sherwood Honda!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Unprofessional Customer service

By YK on 12/9/2016 at 5:25 AM. Helped by Sales person.

At first, The sale person seemed to doing well but everything screwed up. Dealer continuously changing his words before picking up vehicle. When I was picking up, they hide their faults. They broke wheel lock key and did not say anything. IF SOMEONE REALLY WANT TO BUYING VEHICLE FROM SHERWOOD HONDA, HAVE TO CHECK WHOLE VEHICLE VERY CAREFULLY BEFORE PICKING UP.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

No Hassle!

By kj on 12/6/2016 at 11:57 PM. Helped by manager, sales person.

Came in after visiting another Honda Dealership. This experience was so much better. Everyone I met was very helpful. It was a great experience with low pressure.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

terrible

By Ali on 10/1/2016 at 6:14 PM. Helped by Manaiger.

They make me feel cheap and make laugh at me. Whatever you doing Don't buy vehical from here. If you don't do the full price they yell at you.

I would not recommend this dealer.