Dealer 2-Year Rating

Overall Rating

5 / 5
Customer Service
5  
Friendliness
5  
Overall Experience
5  
Price
4.9  
Quality of Work
5  
Service
5  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great customer service!

By Chad on 6/29/2019 at 5:40 PM.

Pete in sales and Rick in the service department are easy to work with and give great customer service! I would recommend Shields Automart in Paxton to anyone!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Sales Rep from Shields

By Barb65 on 6/4/2019 at 1:44 PM.

We always have a great experience at Shields in Paxton, IL. Rich Heintz goes out of his way to find us the vehicle we want. They are a very friendly and helpful dealership and we would recommend them to anyone. Larry & Barb Abbe, Paxton, Il

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

What an experiance.

By danscales63 on 5/30/2019 at 11:14 PM. Helped by Rick Ingold.

I have done bissness with Shields for years, but this is my first time In buying a truck from them. Rich Heintz helped me in the persuite of findind my dream truck and getting the best monthly payment possible. Both Rich Heintz and Rick Ingold showed me around the place and introduced me to every body that will be there to help me out with what ever I need. I would never have found my truck or even understood all of the ins and outs of my new truck without the learned help of Rich. Rich made everthing possible for this sale to happen including workiing on his day off to get my new ready for deleavery. Thankyou Rich for everything!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great dealing with Rich, again

By Shot300 on 5/29/2019 at 1:31 AM.

Bought another truck from Rich Heintz. Hope to buy another soon. If feel as though it was a very good experience and I have referred others to give Rich and Shields a chance!!! Met Butch Smith and visited about fishing trips to Canada, the human connection is what is great.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Thank you for kind and friendly service

By Gmd61585 on 5/20/2019 at 4:37 PM. Helped by Todd Heneger.

A big thank you to Butch and Pete for their professional kind and friendly service on our recent purchase. We have experienced courteous and helpful assistance from all of the staff and the service dept (Todd) in recent years at Shields and hope to work with them again.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By Jlaubscher on 5/12/2019 at 7:39 PM.

Rich was very knowledgeable about the vehicle we purchased. We did not feel pressured to buy. Butch expedited the financial process without taking up a lot of time. Overall a great experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Customer Service

By User08967 on 5/5/2019 at 2:08 PM.

This dealership was recommended by a friend. The car was very clean. The people are very serious about their business, so you feel you are in good hands even after buying the car. Doug who sold us the car drove 1 hour to pick us up, since we didnt have a car. Great service. Highly recommended.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Truck purchase

By Paul17 on 4/27/2019 at 6:07 PM.

A relaxed and low stress transaction. Pete was easy to work with and answered all of our questions. Financing was easy and Butch was a pleasure to deal with.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great dealership ..

By Peggyg51 on 4/11/2019 at 6:13 PM.

We just got home with our new 2019 Tahoe and wanted to share our experience . Doug Rigsby was our salesman but had great help from Rich. Thank you...we also where helped by Butch and Pete...What a great team at Shields Automart!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Repeat Customer

By Pickupdq49 on 4/8/2019 at 9:08 PM.

We have bought many cars from Shields Auto Group and our sales rep, Rich Heintz. We’ve been happy with our vehicles and the service Shields provides.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fantastic Buying Experience

By Joel66 on 3/31/2019 at 2:34 AM.

This Shields Auto Mart, General Manager Pete Klein and Our Sales Professional, Rich Heintz have always gone the extra mile to make our buying experience the Absolute Best. Their selection of vehicles is wonderful but if they didn't have the "perfect" one on the lot, they get it for us. They always go the extra mile to help us with any questions and Rich has even programmed our Garage Door Opener when we just couldn't figure it out. They also have the most awesome Service Department and we always enjoy coming in. We've bought many New Vehicles from This Team and they never let us down !

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Made buying a car simple.

By cilestedillon on 3/23/2019 at 12:42 AM.

Doug, was awesome. He helped me get this car in two days! I love my car & everyone there was so nice and welcoming! 10/10

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience

Love my car!

By RindiDye on 3/20/2019 at 2:54 PM.

Cliff was so easy to work with. He did his best to accommodate ALL that I asked for and even more! This was my first time buying a car and the whole team made it such a smooth process. Very happy customer!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New vehicle

By Msperenial on 3/16/2019 at 12:45 PM.

We were very satisfied with Shields and with our salesman Doug Rigsby. Everyone did what they could to get us into our new car. We love it.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

GMC Truck

By Bill& Lu on 3/15/2019 at 11:44 AM.

It was truly a great experience dealing with Butch Smith at the Shield's Auto Mart. I've been searching for a vehicle but was unable to find what in was looking for in my price range but after speaking with Butch and explaining what I wanted he's been keeping an eye out for me (but not bugging me) and Butch found what I was interested in within the price range I wanted to be. Cliff also took the time out of his busy schedule to show us some vehicles while Butch was assisting other customers and also assisted with explaining all the features in the vehicle we purchased.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service

By Shannon61866 on 3/4/2019 at 11:04 PM.

My experience at shields has been fantastic, cliff and butch are awesome, thank you both for everything, would highly recommend this amazing dealership, very happy

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

GMC truck

By Farmgal80 on 3/4/2019 at 6:57 PM.

We had a wonderful experience buying our Truck at Shield’s auto mart. They were kind, friendly and answered all our questions while trying to find a truck that would meet our needs.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New Tahoe

By Tina modglin on 3/2/2019 at 3:12 AM.

It’s always a pleasure to work with the staff at Shields , everyone is always so friendly and helpful!! Thank you Pete Kline! We love our new car!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Repeat Client

By Banister on 2/28/2019 at 6:40 PM.

Thanks Pete for making our experience a quick, positive and easy!! This is the 4 car we have bought from Shields! Thanks for always making easy!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great place to do business

By Illini Fans on 2/25/2019 at 2:42 AM.

This is the second Cadillac we have purchased from this dealership. We had all the maintenance work performed in their department and were very satisfied. When we decided to purchase another Cadillac, this was our first stop. After some discussions, we were able to make a purchase and are pleased with said purchase.

I would recommend this dealer.