Dealer 2-Year Rating

Overall Rating

4.1 / 5
Customer Service
4  
Friendliness
4  
Overall Experience
4  
Price
4.3  
Quality of Work
4  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By Kendra and Josh on 5/18/2018 at 11:57 PM. Helped by Maxx and barb.

I actually was there before but it was under a different name then. This time around the staff were awsome, honest, super friendly and helpful. Very happy with my 07accord.

I would recommend this dealer.

Overall Rating

1.2  

1   Customer Service
1   Friendliness
1   Overall Experience
2   Price
1   Quality of Work

Dubious dealership

By Preach on 7/17/2018 at 3:18 AM. Helped by Maxx and Martin(owner).

went to the dealership (Edmonton Imports) on the 4th of July to look at a Mercedes benz clk 320 2003 model, when I got there the salesman (Maxx) let me know there were a couple of people interested in the car but I can leave a deposit if I am interested and he will look to see if I qualify for financing with the banks they work with. After viewing the car and taking it for a test run, we went into the office to check my credit ratings. We discovered it was low but he said it was 7 30 pm and he will let me know what my approvals were the following day. The next day he messaged me saying the banks are good to go and I should send a pay stub and deposit. I sent him both on Thursday 5th of July.I had a phone conversation with him after I sent the deposit and he told me I had to pay $1400 warranty fee and also $575 for GPS tracker, I told this expenses were way too high for me and he also stated the interest rate will be over 25% if I chose to finance in house. I told him the deal does not favour me and I would like a refund and would come back when I have enough money for the car. Maxx the salesman told me he will get the refund ready by cheque in 2 to 3 business days, this turned out to be false because he kept coming up with excuses and started saying I made him cancel other deals. He also prevented me from speaking with the owner saying everything has to go through him. I managed to speak with the manager on the 10th and promised to get my refund the next day 11th of July. I did not hear back from them on the 11th. I sent Maxx a text on 12th and he told they can only refund $2000 to me. I sent a complaint to AMVIC and Better business bureau, this guys refunded my money so quick I was shocked! Not without frustrating for 2 hours forcing me to sign a statement to defend their actions. Ridiculous owner called Martin and sales guy called Maxx. Don't buy from them.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome Guys!!!!

By Omara y Yovany on 5/1/2018 at 1:39 PM. Helped by Maxx.

We highly recommend this dealearship, Maxx is super nice as well as the others agents there, we are very happy with our deal, the experience was great, they have the full package, even able to deliver your car, amazing!!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By Karim on 11/22/2017 at 3:57 AM. Helped by Zak.

My sister saw a vehicle she wanted to buy and brought me along to make sure she wasn't going to be taken advantage of. We went to a couple other dealerships first before we came here and were not happy with the condition of the cars we saw there. I am a journeyman mechanic so I can spot a car with issues pretty quick. We drove a couple different BMW's with Zak and they drove great. I looked at the inspection they had and then looked under the hood myself to make sure there were no issues. Both cars we were looking at were exactly as advertised and my sister decided on the silver 3 series. As a mechanic for 12 years I would highly recommend this dealership to anyone looking for a good used car at a great price.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome Service!

By Nic on 7/25/2017 at 9:23 PM. Helped by Zak and Jesse.

I am an extremely picky customer and have had a VERY BAD experience with a small dealership last year, so I was pretty apprehensive in coming in to Edmonton Imports. Zak and Jesse were absolutely a delight to work with throughout the process of purchasing my big, bad, beautiful Toyota Tundra! The price point was great and it was exactly what I was looking for. The customer service, however was bar-none! Not only did I get a superb truck for a realistic price, I also got all of my additional accessories through their extra efforts to give me the complete package of bells and whistles! My hat's off to the fellas in this dealership and I will DEFINITELY recommend them to any of my friends, family or acquaintances as a great place to shop for their next vehicle! Thanks so much for restoring my faith through your good customer service!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience and very pleasant staff

By Oleg on 5/30/2017 at 2:48 AM. Helped by Zak.

I came to look at a car but unfortunately it has been recently sold, but the two gentleman who are employed there helped me pick out a car that I liked even better, they really want to work with you to suit your wants and needs, whether it's regarding a vehicle or financing, my car was ready to be picked up in a day and a half which is quite fast for a used vehicle dealership, I had a very pleasant experience and do not regret choosing Edmonton Imports, I was even offered assistance with my vehicle's features and such a few days after my purchase

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Awesome service and great deals!

By Leigh on 5/12/2017 at 2:37 AM. Helped by Zak, Jesse.

I'm the type of person who does a lot of research before making a purchase. Based on this dealerships previous reviews, I was skeptical, but a friend of mine said Edmonton Imports offered the lowest prices in the city and I'm always looking for a good deal. I was greeted by two gentlemen who were more than happy to answer all of my questions. They were friendly, genuine, and easy going. They weren't pushy at all and very patient with me. After a lot of thought, I made a purchase and they even helped me make a financing plan. I'm now a proud owner of a beautiful BMW and I haven't had any issues with it!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My friends steered me in the right direction.

By Cadiman on 11/2/2016 at 6:13 PM. Helped by Mohamad.

A friend of mine bought a couple cars from these guys and suggested I see them after my accident for a new vehicle. Best decision I made. Not only was the price better then the other dealer I was shopping at but the mileage and condition was better as well. Very happy with the vehicle and the service. I can totally see why my friend referred me here. Thanks for the amazing car guys. Keep up the good work.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Owner was very rude

By Reno2020 on 11/2/2016 at 5:16 PM. Helped by Janice.

Horrible experience I had trying to make a deal with them. I believe they never ever sold a car in their life. I would avoid this dealer if I would buy a car in the near future

I would not recommend this dealer.

Overall Rating

2.2  

1   Customer Service
5   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

Typical underhanded dealer trickery

By icantbelievethis on 11/4/2015 at 5:20 PM. Helped by Manager.

Purchased a used vehicle. AMVIC wasn't performed yet at time of sale, was given written agreement that car would be inspected and serviced prior to purchase. Found out when I was given the AMVIC report that the salesperson and inspector made multiple "verbal agreements" to check off non-conforming items on the car as conforming. Car was presented to me with multiple failing items, none of which were listed on the report. After arguing with the salesman, the manager stepped in and offered me two tires. Whoopee. I had also made a refundable deposit on the car which they did their very best to "forget" about and took me a week of calling to get them to finally cut me a check. I purchased the third party extended warranty from them, was not provided a copy of the fine print, being told the underwriters would mail it directly to me. A month later, I get a letter with insane maintenance cards to be mailed in almost 3x more frequently than the vehicle manufacturer requires, and was told that I should have been informed of this at time of sale. I, of course, was never informed of this and by the time I found out, the policy cannot be cancelled.

I would not recommend this dealer.