Dealer 2-Year Rating

Overall Rating

4.5 / 5
Customer Service
4.7  
Friendliness
4.8  
Overall Experience
4.5  
Price
4.3  
Quality of Work
4.5  
Service
5  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Overall Experience

John wrinkle was excellent very helpful, very...

By Bain on 10/9/2019 at 6:18 PM. Helped by John wrinkle.

John wrinkle was excellent very helpful, very knowledgeable and never pushy. I highly recommend this man and dealership. He helped me find every rebate possible.

I would recommend this dealer.

Overall Rating

3.8  

4   Customer Service
5   Friendliness
4   Overall Experience
3   Price
3   Quality of Work

Scott was very personable... had a great time hanging out.

By Kimkinley on 9/11/2019 at 4:25 PM. Helped by Scott.

We bought a grand Jeep Cherokeeā€¦ *Scott was our sales guy, and an extremely nice guy. We felt like a negotiation on pricing would have given this a five star rating, but there was no negotiations with the sales manager, which was extremely disappointing. Again, Scott was great.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

" Great car buying experience"

By bob345 on 8/27/2019 at 8:18 PM. Helped by Scott (sales), Chris (finance).

Dealt with Scott in sales, and Chris in finance dept.. Fast , stress free purchase of a vehicle. Would definitely do business again with this dealership.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Excellent experience

By Barronl on 8/26/2019 at 6:33 PM. Helped by John Wrinkle (sales) , Chris {finance).

We never felt pressured or pushed during our shopping and buying. Got all our questions about the vehicle we interested in answered quickly. Found the best vehicle for our particular needs.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By Army1 on 8/6/2019 at 4:59 PM. Helped by Mitch.

They were very easy to deal with they were honest about their cars and didnt pressure me to get something i didnt want to buy.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

It was great

By Lilunicorn01 on 8/6/2019 at 12:06 PM.

Joshua was a great guy he helped me out i was scared at first but he talked me threw it n calmed my nerves down he treated me like a friend they all did

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome

By J Dyer on 7/31/2019 at 12:14 AM.

Great folks. Very knowledgeable and friendly! They went out of their way to help answer any questions I had and took the time to make sure I understand

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service

By Tonya on 7/22/2019 at 1:11 AM. Helped by Alex Comer sales person.

They worked really hard to get our payment at a place we were comfortable at and then gave us what we need for our car to be able to trade t

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great deals

By A68bee on 7/14/2019 at 6:53 AM. Helped by John Wrinkle.

We have bought numerous cars from here. Always friendly and caring people. John Wrinkle is the man you need to talk to he is great.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Rodent hitchhiker

By Rick S from Jacksboro on 6/10/2019 at 3:50 PM. Helped by Chris the technician, and service writer (from up north).

After a panic call from my wife I picked up our 2014 Escape with severe vibration, shut off the fan motor to stop the noise and shaking, and took the vehicle to Short Redmond in Lafollette. The service writer took a description of the problem and assured me he would have it looked at as soon as possible. Within thirty minutes a technician returned stating that something was in or interfering with the fan motor, presumably a small animal. Later that morning he found a mouse had entered the ducting and found its way to the fan. After a cleanup of the area, check out of the fan, and a few sprays of air freshener I was back on the road. Service was friendly and professional with all persons involved being supportive. I will most likely return for future automotive needs.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Wondrful

By Huckaby2019 on 6/10/2019 at 3:01 PM. Helped by Mitch.

We had a great experience. We have told everyone to go check them out. Mitch got us in a 2019 Ford Fiesta, we got to pick anyone on the lot.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2018 Ford Escape # Snowball

By SNOWBALL on 6/3/2019 at 8:25 PM.

I bought my 2018 Ford Escape on Memorial Day in 2018. It's extremely comfortable to drive, love the handling. I don't want any other type vehicle from here on out

I would recommend this dealer.

Overall Rating

2.4  

5   Customer Service
2   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

Bought a LEMON

By Tjparcell on 5/25/2019 at 9:30 PM. Helped by Dustin.

It took the mechanic 3 1/2 weeks to contact me to bring my car in after me calling weekly then he was rude about it. I didnt bring my car in cause I really dont trust him. And there was no loaner vehicle available for me which is impossible cause my son is handicap and I need to be able to go to his school daily and dr appointments. The car takes off going down hill now without me pressing gas and that's after it revs to 4000rpms its scary. I loved this car when I first got it was so excited I did this on my own even though I was warned to not go to dealership without a man cause they would take advantage or sell you a piece of crap I try to always see good on people but I'm so disappointed in this purchase and scared to drive it. The transmission is not working correctly at all. But seems to not be important to anyone if I were to crash cause this car is taking off or worse ..my son cannot walk he has muscular dystrophy hes 190 pounds his legs dont work . So now I'm borrowing my sisters car cause the one I got made three payments on does not run correctly.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very satisfied

By Toymaker on 5/13/2019 at 4:27 PM. Helped by Otto's Hatfield.

I am very satisfied. I came in looking for a used work truck and they point me in they Wright direction. The dodge I bought runs perfect for what I needed it to. Otto's was very friendly and knowledgeable. He's made the whole process quick and easy

I would recommend this dealer.

Overall Rating

4.0  

5   Friendliness
4   Overall Experience
3   Price

My Car purchase

By Ojolau on 4/29/2019 at 5:17 PM. Helped by Bryan Worley.

Bryan Worley was my sales person and he was very friendly, a bit pushy toward the end of the sale. If there is a next time I will do what I wanted to do in regards to removing things from my trade in as things got left behind, got most but not all. I had one encounter with the service manager (can't remember his name) and he was very courteous and explained things to me that I had questions on. As for rating the used car It is much too soon as I haven't been driving it enough to give a honest report.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great experience

By Alexis123 on 4/1/2019 at 9:52 PM. Helped by Dustin Anderson.

Everyone at short Redmond was very friendly & I'm glad I picked them to do business with ,I absolutely love my 2018 Ford Fiesta! It's amazing on gas going from Campbell county to Knoxville for work everyday

I would recommend this dealer.

Overall Rating

4.4  

4   Customer Service
5   Friendliness
4   Overall Experience
5   Price
4   Quality of Work

2017 Ford Taurus Limited

By Cford on 3/27/2019 at 4:25 PM. Helped by Scott Stanfield.

They were polite and courteous. The process was quick and efficient. Scott Stanfeild was help full and informative. He helped explain all the features of the car. We would buy here again.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

shockingly surprised and pleased

By RICK.STONEHAM, TX on 3/24/2019 at 7:33 PM. Helped by Dustin.

I bought the TRUCK online when I picked it up. The sales manager has my truck cleaned inspected and changed my oil,and filter.. I had a safe trip home to Houston, Tx.. What more can I say. THANK YOU RICK

I would recommend this dealer.

Overall Rating

1.8  

1   Customer Service
3   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

2011 Ford Edge

By amyledford0000 on 3/18/2019 at 8:41 PM. Helped by John Wrinkle.

I bought the vehicle and three days later check ingen light came on and now I have to replace a cadalac converter, very expensive, thanks.

I would not recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Service

By Dave989 on 3/1/2019 at 4:27 PM. Helped by John Wrinkle.

My wife and I have purchased two vehicles from Short- Redmond Ford in Lafollette, Tn. and all of our purchase and service dealings with them have been very good. We highly recommend them to our friends!

I would recommend this dealer.