Dealer 2-Year Rating

Overall Rating

4.7 / 5
Customer Service
4.6  
Friendliness
4.8  
Overall Experience
4.7  
Price
4.6  
Quality of Work
4.8  
Service
4.6  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

efficient and effective.

By silveradotruckguy on 7/15/2019 at 7:28 PM.

The quality of service was excellent! I would recommend this service center to others anytime. Im very pleases with how my vehicle is operating. Outstanding work!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fast service

By Aguie79 on 7/4/2019 at 5:35 AM.

Same day service, not expensive and well done oil change. they know all about your car, no need to know what is to be done, they will tell you, that is piece of mind!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service from the beginning

By bolt.gj on 6/22/2019 at 2:35 AM. Helped by Arturo.

The staff at Sierra Chevrolet made the complete buying experience a great one. My wife and I were apprehensive about buying a car, and wished we could do it online as we tend to do for most of our shopping. We don’t like to be up-sold or convinced. We know what we want. We got the experience we were hoping for: easy, friendly and informative. Our salesperson, Arturo was personable f on the beginning when I first called the dealership, and once there, he answered the questions we had. The finance person, Andrew, was great, helpful and straightforward. When we visited the dealer to take a look at the Bolts, they didn’t have the exact one we wanted. However, the sales manager, Corey, told us he could get us the car we wanted, in the color we wanted. He repeated back to us what we wanted, having heard it only once from us, to confirm he understood what we wanted. he called us back at the time he said he was going to, and informed us he had gotten the car delivered to his dealership. I also received a text from Arturo with photos of our future car. We went back the next day and the process was swift and easy.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service

By Happy customer on 3/26/2019 at 6:16 PM.

I would highly recommed Douglas at Sierra Chevrolet, he made my shopping experience pleasant and the vehicle was ready upon arriving to the dealer, this has been the best buying experience ever

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very courteous

By dwand on 1/17/2019 at 11:36 PM.

Went for oil chang & recall item, work was done & staff was very courteous during the check in process & check out. Also when purchasing my new car the entire sells team was outstanding.

I would recommend this dealer.

Overall Rating

4.0  

4   Customer Service
5   Friendliness
4   Overall Experience
3   Price
4   Quality of Work

New car purchase

By ed on 12/14/2018 at 3:57 PM. Helped by Rudy Aguilar,.

The sales team made the experience as smooth and comfortable as possible, they addressed my concerns as well as patiently explaining the differences between the model features.

I would recommend this dealer.

Overall Rating

3.6  

4   Customer Service
4   Friendliness
2   Overall Experience
4   Price
4   Quality of Work

2015 Chevy Silverado 2500HD

By chriscaldera on 8/19/2018 at 8:04 PM.

Top of truck was scraped as dealer employee drove under canopy. Tiny damage on fender was spray painted to cover it up. Paint colors didn’t match. I was not made aware of these things when I picked up the truck. I had to bring it to their attention. Other than that, everything else was good.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best experience

By Jesnun84 on 7/6/2018 at 7:27 PM. Helped by Johnny.

Everyone is friendly and helpful good experience and great customer service will recommend to friends and family and colleagues will return for more thank you

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The best car dealership in Monrovia.

By Chevrolet_Guy on 7/2/2018 at 5:24 AM.

I was kinda nervous about purchasing a used car from a dealer but Victoria and Steve made the process smooth and easy. They delivered on their promises and didn't have any bogus fees. They even made an extra effort to ensure that the car was in top shape before driving it off the lot. I feel confident in my purchase and this dealership. I can't recommend them enough. A wonderful buying experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Happy customer

By Jviveros on 6/17/2018 at 5:11 AM.

I got a call from Victoria for a buy back sale. She discussed the process and helped us choose a new car. She was very helpful and knowledgeable about the whole process. It was great to work with her from beginning to end.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2016 Honda Pilot

By LouieMolina on 6/10/2018 at 4:52 AM. Helped by Victor.

Victoria was courteous and helpful throughout the entire experience. Victor in finance was also very friendly and knowledgeable while walking us through the paperwork. They both made my car buying experience very pleasant.

I would recommend this dealer.

Overall Rating

1.6  

1   Customer Service
3   Friendliness
1   Overall Experience
2   Price
1   Quality of Work

Less than impressed...

By MH on 6/2/2018 at 12:07 PM.

My service appointment was on 5/19 at 3pm. Services scheduled to be performed was a 125-point vehicle inspection and oil change on my 2013 Corvette GS. When I got off the freeway and turned the corner to arrive at the dealership, my exhaust started making this horrendous rattling sound. I had just that morning had a Borla Atak catback exhaust system installed, so I requested they take a look at that to see what would be causing the noise. The service manager, Deniz Dalgic, looked at me as if I were crazy. The service department closes at 5pm and the service tech leaves at 4pm. He could not possibly diagnose the rattling sound... I guess the 125-point inspection does not count known issues causing a rattling sound. He was sorry, but I will have to take that back to the exhaust people who did the install. The reason that I was getting these services done was that I had just purchased the vehicle at had it shipped from a dealership in GA. I was in need of this inspection/oil change to purchase a GMEPP contract. So, when the service was finished at 4:15pm I asked for a printout of the inspection report to send in for the GMEPP. Deniz said the service tech had already left and he was not able to access the computer records. So, I asked if he could email me a copy of the report on Monday. He said that if he could not figure out how to email it, that he would send it snail mail. Here it is, June 2 and I have still yet to receive anything. Well, on Monday I took the 'Vette to the exhaust shop to have them take a look at it. Once they had it on the lift they could see one of the bolts on the mounting bracket had worked its way loose from heat expansion. The exhaust had shifted back about 1/2" and was rubbing against the rear mount point. They moved the exhaust back into place, tightened the clamp and put a small tack weld on the joints to make sure they do not come loose again. Problem solved, in less than 20-min! I guess this means that I will be looking for another dealership to perform services in the future.

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Everything was good

By MonroviaBOLT on 5/27/2018 at 4:03 AM. Helped by Sam, Victor.

There's nowhere else for me to explain why I chose that the negotiation could have been better. It was fine, I was as just aiming for a cheaper price. I didn't have a bad experience, just wanted to save more $$ like everyone else. Everyone I interacted with at Sierra Chevy was super friendly and I appreciated the no pressure interactions.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience

By Bird78 on 5/27/2018 at 12:26 AM. Helped by Mike Hoffman.

I worked with Victoria Rojas and Mike Hoffman. They were both incredibly knowledgeable, efficient, and they got me a fantastic deal! I highly recommend this dealership!

I would recommend this dealer.

Overall Rating

4.7  

5   Friendliness
5   Overall Experience
4   Price

Leasing my new Traverse

By TraverseMom on 5/18/2018 at 5:21 PM. Helped by Corey, Sales Manager.

I actually enjoys my sale experience....surprisingly. My husband and I were looking to buy a 2015 Tahoe that I had found on the website. Upon test driving it, I decided I wanted a more luxury feeling ride since I was trading in my Suburban that I had for the previous 13 years. Victoria listened to my concerns and what I wanted in my next vehicle and next thing you know, we were leading a 2018 Chevy Traverse. She made sure all my wants were met in the vehicle and Corey, the sales manager, found the vehicle I wanted and made sure the deal met my husband's wants:). Steve in Finance was also great to work with and made sure full disclosure was achieved during the paperwork signing. I'm a happy new Traverse driver!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Efficient and pleasant

By Rainy777 on 5/17/2018 at 3:46 AM.

Victoria was patient and understanding to what we were looking for and worked well with us. She very attentive to whatever we needed. Once we got to finance the process flew!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome experience

By Lizaliza on 5/3/2018 at 8:47 PM. Helped by Victor Prada.

Victoria was very helpful through out the whole process..Made my experience very smooth.. she answered all my questions . Was very professional . I would definitely recommend Sierra Chevrolet to all my friends .

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Great Teamwork!

By Djg1025 on 5/8/2018 at 12:14 AM.

Sam and Roger worked very well together to make this deal happen. Both were very kind and courteous! Thank you both for your dual efforts!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best service ever!!

By Itsbigla on 5/6/2018 at 1:26 AM.

Excellent customer service! I spoke to Victoria who scheduled me an appointment to test drive a used 2013 Cruze, she had the car ready for when I got there. She was very informative on the vehicle equipment and provided me with great service! Rudy the Sales Manger gave us thes best deal possible, we walked away very happy!! Steve in finance made our check out process smooth and easy!! We are defiantly going back for our next buy!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Exceptional service was provided and I couldnt be happier.

By Freddiebanuelos on 5/4/2018 at 5:47 PM.

Victoria Rojas was very kind and knowledgeable when explaining the features to my new truck. She made me feel welcome and assured me if I had any questions that she would not hesitate to be of assistance. I would like to thank her and everyone at Sierra Chevrolet.

I would recommend this dealer.