Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.8  
Friendliness
4.8  
Overall Experience
4.8  
Price
4.6  
Quality of Work
4.8  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Absolutely Amazing! Best service ever!!

By Willie Swain on 9/9/2019 at 9:42 PM.

Most amazing service I have ever had! So kind and sweet. Takes care of his costumers. I will recommend him to many people. Thank you Willie Swain

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

It was awesome experience

By JGunna on 8/3/2019 at 5:58 AM.

Usually dealing with the car is complicated and takes long time but this guy made this process easy and fast. I am satisfied with his service. Thank you Leo!

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

Great help

By New carguy 74 on 6/16/2019 at 4:49 AM.

Great salesperson help in every way for me purchasing my Subaru . Thanks! She is professional at doing her job and duties in her position once again thanks !!!

I would recommend this dealer.

Overall Rating

1.2  

1   Customer Service
1   Friendliness
1   Overall Experience
2   Price
1   Quality of Work

Their sales people just ignore you for 3 days

By None on 3/29/2019 at 5:56 PM.

So after talking to Max for for a few days, I asked him what was needed to finalize my lease. 3 days pass and no reply via email. Seriously? What kind of negotiation tactic is this? How incompetent do you have to be to think this is a viable method. Someone else had to respond to me to tell me I just needed 3 things, which fit on 1 sentence. (It would only take 1 minute out of your day and in 55 hrs you didn't have 1 minute? I have heard numerous rumors of how xxxxty this dealership is (growing up around the area) for the past 15 years and yeah... rumors don't lie. They really are as xxxxty as the rumors depict.

I would not recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Jordan is awesome!!!

By Katia on 3/11/2019 at 1:51 AM.

I just purchased a brand new Subaru. Jordan made the experience top notch. He was so friendly, patient, professional and pleasant to deal with. He exceeded my expectations. He is, without a doubt, a great asset to Sierra Subaru. Thank you so much Jordan for taking good care of me and for assisting me with my new purchase. You are the best!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best customer service ever

By Dannyboy225 on 3/2/2019 at 5:07 PM.

He is the best salesperson transparent, nice, and super helpful best customer service experience I’ve had working with any dealership I would highly recommend

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

It was a great experience

By Phupanda on 9/17/2018 at 8:23 PM.

Sorry for the late response but I just want to say that Leo that was our sale rep was amazing to us n was very helpful on getting the car we wanted and was there the whole process. I was impressed on everything he did for us, n he should deserve a raise because he went beyond and that's a kind of worker you guys should be thankful to have. Thanx Leo for getting the car my wife wanted we love it so much and looking forward to get another one in a near future.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Loved our experience!!

By Brian Guthrie on 9/17/2018 at 5:24 PM.

For starters, we LOVED our experience at Sierra Subaru, from our sales representative, Kenneth Chan, to the finance dept (Mike Mardiroussian) and the entire sales and service dept (esp. Candiss Dellaripa). Specifically, Kenneth was all of the following characteristics: patient, knowledgeable, friendly, resourceful, courteous, kind, funny, accommodating and an all around fabulous guy! We feel that Kenneth's motto could be, "Why walk, when you can run?" Why?? Because, not only was Kenneth all of the above, he also hustled the whole time; he took our time constraints into consideration and was conscientious of our wait time, bringing us cool water to drink and even bought us a couple of energy drinks!! He helped us negotiate a great deal and personified honesty and authenticity. We would totally recommend the team at Sierra Subaru of Monrovia! Thank you all!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best no hassle car purchase I ever had!!

By Kathryn 2018 on 9/9/2018 at 4:10 PM.

The sales team at Sierra Subaru is awesome. Initially cautious about purchasing a car, they quickly eased my apprehension and had answered all my questions and concerns with professionalism and courtesy. They paid attention to every question and explained in layperson's terms when I needed clarification without making me feel insulted.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

As easy as going through a broker!

By Kent on 8/27/2018 at 2:38 PM.

Kenneth Chan was very professional, courteous and efficient. I purchased my second to the last car through a broker, and after my last car, through a deal, I swore I'd never again buy through a deal. However, Kenneth made it seem as easy as purchasing through a broker. We were in and out with exactly the car we wanted. And, David Truong got us quickly through the paperwork. Thanks Kenneth and David! P.S. David, I hope you've gotten rid of your hiccups! ;)

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Easy purchase!

By Rtuy19 on 8/26/2018 at 10:46 PM.

Leo and all involved made this experience easy and painless, thanks! I would definitely come back, or refer others to this dealership, any time for sure.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Subaru Family

By virgiey on 8/25/2018 at 1:32 AM. Helped by Emely.

When we first heard about the new Ascent, we went to see it and fell in love with it instantly. We placed our order and got to choose what we wanted our Ascent to have. I was so excited to be able to customize/create the car that we would be transporting our grandbabies and family in. Knowing that Subaru makes the safest cars made it an easy decision to purchase. The Monrovia Dealership is the best place to purchase your Subi! Everyone cares and are so helpful! Great to be a part of the Subaru family!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great People

By Sanchez1012 on 8/19/2018 at 1:45 AM.

I thought i wasn’t going to be approved but Leo did his thing and got me the car i wanted. I would buy from Leo in Sierra Subaru again forsure!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Helpful and Trusworthy

By Mario Impreza on 7/9/2018 at 5:42 AM.

I had the pleasure of buying a car from Michael, after being referred to him by family. He definitely took care of me and of my friend who also bought a car. Honored his price and was determined to make sure we were happy customers. Michael made things very clear from emails, which in turn translated to a much more fluid transaction once I arrived at the dealership. I highly recommend you go to Michael if you want a trustworthy salesman who offers a justifiable price and unbeatable service.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Outback

By Lily on 6/26/2018 at 2:12 AM.

I like the car. This is the one I wanted. Big space and safety. The salesmen are very friendly and professional. Will come back again.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Thank you

By Uncle Carol on 5/23/2018 at 4:01 PM.

Thank you for working with us to make the leasing of our new Subaru Outlook as smooth as possible. This is our second Subaru and we love it.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best car buying experience!

By DE- on 5/13/2018 at 4:22 AM. Helped by Leo, Michael, Steve.

The team at Sierra Subaru made the often daunting process of buying a new car an enjoyable one. From Leo to Kenneth, Mike and Steve, everyone was friendly, knowledgeable, and helpful. One of my husband’s clients had recommended Sierra Subaru as the best for sales (and service) and today’s fantastic experience validated her recommendation.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Smooth & Easy!!

By SueBee on 4/25/2018 at 1:46 AM. Helped by Harmik Mardiroussian.

The entire team at Sierra Subaru was excellent. Everyone knew their job and they were very efficient. Once the deal was agreed to, the process of buying the car was the smoothest I've had. Would definitely buy another car from the dealership.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great buying experience for a great car!

By Happy Suby Owner on 4/22/2018 at 12:34 AM. Helped by Tom in Sales, Mike in Financing.

This is a great dealership, with lots of Subarus in every model and friendly, knowledgeable personnel that were helpful, answering every question patiently and thoroughly. So happy to buy my new Forester and leave the dealership with a vehicle I really like and an understanding of its many wonderful features! Thanks, Leo for all your help, and thanks to you, Tom and Mike for such a smoooth car buying experience from start to finish. We strongly recommend Sierra Subaru!

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
5   Quality of Work

Professional and Persistent

By Joyce Kwok on 4/6/2018 at 10:44 PM.

Ken was very helpful when I first went to Sierra for a test drive. He knew the car really and explain with great details about all the functions and capabilities of the Outback. Although I made it really clear that I'm not ready to buy right the way, Ken was persistent of follow-up and when I was ready, I decided to go back to him.

I would recommend this dealer.