Dealer 2-Year Rating

Overall Rating

3.9 / 5
Customer Service
4  
Friendliness
4.2  
Overall Experience
3.8  
Price
4  
Quality of Work
4  
Service
1.7  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By First time buyer on 6/16/2017 at 2:49 PM.

Went to Honda silko to purchase my first car my experience was nothing short of the best! My experience of buying my first car went smoothly my saleman Ryan greeted me at the door and right away made me feel at home He made sure I got exactly what I was looking for and at a lower price then I expected. I never write reviews but I felt like people need to know how they went above and beyond for me even called me a few weeks later to make sure everything was ok. Again thank you to everyone at Honda and exspecially to Ryan Cordaro for all your hard work

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Lies lies lies....

By Sundrop on 6/8/2017 at 3:50 PM. Helped by StaN Ennis ; ADAM Silverlieb VP/owner.

BUYER BEWARE Went to purchase a vehicle boy did I get more than I bargained for Two toned car advertised as all white..told me nothing wrong offered for me to repair at their cost why if nothing wrong, Matt Sherman comes out and states "most people don't notice" sounds like they knew it was a problem Car dented and damaged before pick up ensured it would be repaired just another lie by Julio still broken and dented Took three cleanings before the car was actually cleaned of the makeup and dirt in the car Full tank of gas your suppose to get...oops I guess I'm lucky I made it to a gas station And I paid over kbb at the end of it they make it look under until they tack on their fees for repair which did you know as the new owner you can't have a copy of and then there is the additional 900 for a honda certified basically you pay 900 for a warranty When you speak to the condescending owner he doesn't want to know or even care how his staff treated ypu he blames the customer... And they give your personal information to third parties so make sure you don't give then your cell number

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Purchasing my accord

By Djs8799 on 5/31/2017 at 3:39 PM.

I decided I wanted to upgrade to a newer accord and went to see Ryan Cordaro, since he has helped me in the past. I explained my situation and he made it happen. Not only was he extremely professional, I made me feel as if I was the only person at the dealership. His commitment to great customer service didn't go unnoticed. Next time I'm looking to upgrade, he will be getting a visit. This dealership will always be my dealer of choice.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Overall Experience

Never Again.

By FrankEliot on 5/27/2017 at 1:13 PM.

Last month I went with my son to see a Certified Pre-owned 2014 Accord. He had purchased a Civic at Silko 4 years ago and he had a good overall experience. He negotiated a fair price on the Civic. After being greeted on our arrival my son was informed someone else was negotiating a deal on the car he wanted. However, they had another certified Accord - same year & model - similar mileage for about $500 more. My son checked online and the advertised price was a little over $15,000. He drove the car and upon our return we were informed the 1st Accord had indeed been sold. They spent the next hour trying to convince us that the actual asking price was over $17,000, even though it was being advertised at $2,000 less. After going around in a circle for over an hour we decided to leave. The sales guy and his manager walked away and then came back shouting, "Congratulations, you just bought a car for the original asking price." They reached over to shake hands. My son explained the asking price was where he planned to start. He noted the last time he bought a car there, they came down about $1,500 from their advertised asking price. As they began to go around in another circle, we stopped them and told them we were leaving. I reminded my son the last time he went to Silko, they "made a mistake" and told him the car he went to see [and the one he bought] was a $1,000 more than the price he saw on their Web site. They apologized at the time and said they were looking at the wrong line on their spreadsheet. Funny, we bought 2 others cars from them after my son bought the Civic and every time there was a "little mistake or error" it was always in favor of the dealership. Finally, 2 weeks later we looked at the Silko Web site and the original car my son went to see was still being offered for sale. Buyer, beware!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Hatch yourself a good deal

By Jazzman0718 on 5/19/2017 at 5:18 PM. Helped by Javani Rivera.

I shopped around for a new hatchback and got down to the Titanium level Ford Focus and Honda's "reboot" of the civic hatchback. At the end of the day, Ford is mediocre unless you upgrade to the ST and your daily driving routine agrees with a stick shift. The new Civic hatch wins on cubic space, fuel economy and horsepower. Not to mention, Honda devised some wizardry to make a continuously variable transmission not "weird" as so often described. (The cool kids call it "rubber band-y") It's awesome enough to try and there's ZERO lag when you want to rock that accelerated lane change. After I shredded my rotors like a fool on my gorgeous 2011 Accord, I had Silko service it for me and I believe they were fair on the price and spectacular on the customer service. When I stopped in to see what they could do on the civic hatch, I received the same treatment. They worked with me on my trade-in and I was fine with what I wound up paying. I thoroughly enjoyed my conversations with young Javani Rivera and I recommend you ask for him when you stop in. He'll find a great deal for you. I'm looking forward to getting every other oil change for FREE at Silko. I know they'll take good care of my new, sweet ride.

I would recommend this dealer.

Overall Rating

4.3  

5   Friendliness
4   Overall Experience
4   Price

Negotiate Hard

By Richard O'Connor on 5/15/2017 at 1:00 PM. Helped by Sales, Arthur Dealt with different managers only on the phone, not in person..

Our experience at Silko was challenging. Arthur and Juan were great to deal with. They were both friendly, experienced and thorough in their dealings with us. The car we purchased is great and my wife is very happy with it. The challenging part was to purchase the vehicle for the price as advertised as the e-price.. During the negotiations, the price of the vehicle was raised for questionable reasons and we were told that, even though it was advertised as a "Certified Vehicle" , there was a charge to have the vehicle "Certified". We disagreed and ultimately we purchased the "Certified"vehicle for the advertised price without any up-charges. The managers were willing to work with us to make us happy and that was what made us purchase the vehicle and would probably go back to Silko in the future. When a vehicle is put on a lot and advertised at a given price, that should be the end of the story; period! We had to work to get it at the advertised price but we're happy we did because we got a good vehicle at a great price.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By Jim6116 on 4/10/2017 at 9:49 PM. Helped by Heith.

This my second Honda from Silko Honda. All my experiences from purchase to service department have been great. Fair pricing on both pilots. Salespeople very courteous and knowledgeable Service department is top rate. Highly recommend this dealership

I would recommend this dealer.

Overall Rating

1.0  

1   Overall Experience

Buyer beware - Bait and Switch with advertised price

By ebutts422 on 4/3/2017 at 6:02 PM. Helped by I don't recall the manager's name, none of the pictures match him..

My husband and I were the last customers in the dealership this past Saturday (4/1/17, no, this is not an April fools). We tried out the 2013 Honda Insight that is advertised online for $9796. We knew this was a good price, especially with the car having only $46k miles. Test drove, went in to talk with the dealer about numbers,etc. My husband asked 'what type of payments are we looking at'. Our sales guy said he'd have to fill out a basic credit ap to get my husband's score. My husband knew his score, he checked this morning. Told the sales guy, we were told this is what had to happen to get a ball park on payments. After about ten minutes or so (during which we decided we would buy the car) the sales guy came back. He proceeded to walk us through everything they had done to the car to get it ready. He reminded us how wonderful the car was. Then he finally got down to business... a bill of sale. Down in the lower left corner, the certification fee of $895, and a fee for all the work they'd done on the car, which was also $895. He explained that when we looked at the ad online and it said that accessories weren't included in the price, this was what it referred to. Suddenly the car cost almost $1800 more than the advertised price. I pulled out my phone and read the ad and its pricing disclaimer three times, before handing it to him and asking him to show me where it said there would be extra costs. He could not, after about five to seven minutes of clicking through screens on my phone. Here's the disclaimer: Vehicle pricing includes all offers and incentives. Tax Title and Tags not included in vehicle prices shown and must be paid by the purchaser. Nothing about accessories that may cost more. The salesman said, hey, it's a car dealer, this is the start of the negotiation process. The Sales Manager came over and asked 'what can we do to sell you this car today?' I explained that we would not be paying either of those add on fees as that is a bait and switch tactic, and named a price that we would pay for the car. He asked, 'if I get rid of these fees and sell you the car for xxx, do we have a deal'? We agreed that we did, and we felt a LITTLE better about the situation. However, the dealership apparently owned the car for exactly $9796 and couldn't go a penny lower (so much for it being a dealership and the start of the negotiation process). We walked out. Incredibly frustrated by the tactics used here. We really liked our sales guy, and I would have felt really great about the place had they not practiced such pricing tactics. The sales man admitted that he can't find the language he referenced on the site, but can find it in a print ad. Typical car sale experience.

I would not recommend this dealer.

Overall Rating

2.4  

3   Customer Service
3   Friendliness
2   Overall Experience
3   Price
1   Quality of Work

I would only recommend going here if you're buying a Honda.

By Shelly84 on 3/27/2017 at 1:12 PM.

This is a used car dealership. So they sell new and used Hondas and also other makes and models. If you see a beautiful car with a great deal but if it's not one of their makes don't purchase it because they will not know how to service it even though they will offer you every other oil change for free. Even the simplest things throw them off. It's just an annoying experience. Made an appointment for an oil change and waited 2 hrs then checked with the representative bc of the wait time. His response was we forgot to order parts for your oil change bc we don't carry that here. Needless to say, they rushed the service and I've been leaking oil since.

I would recommend this dealer.

Overall Rating

4.3  

5   Customer Service
4   Friendliness
4   Overall Experience
4   Price

"I would definitely come back"

By arlene12 on 2/15/2017 at 12:02 PM.

We leased a 2016 CRV. Tim was our Salesperson and he greeted us right at the door. My experience was a good one and I plan on returning to Silko in the future.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Awesome Buying Experience

By Honda_fan on 1/30/2017 at 8:50 PM. Helped by Rafael Santos, sales.

My father needed an all wheel drive vehicle for his recent move to Massachusetts. Tried another dealer closer to home, but Silko proved to bell well worth the drive. Rafael Santos did a great job and made the purchasing process smooth and straight forward. Will definitely consider buying our next vehicle at Silko Honda.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

A great car buying experience

By Bethly on 12/29/2016 at 3:59 PM.

We recently purchased a 2016 CRV, and used True car for the first time. Katherine Callaghan reached out right away via email, and we felt that we knew exactly what we were going to pay and what we were going to get for the price. Our salesperson, Heath, went out of his way to make sure that we had any and all questions answered, and he was very knowledgeable. I hope he makes the list below soon! As for the length of time of our visit, it took a long time, but it was a very busy day there (the day after Christmas.) I'm not sure about the credit card question-we were able to take the car that day, so, instead of going to the bank, we put the down payment and fees on the credit card.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Wonderful!!!!

By Em2514 on 11/7/2016 at 8:09 PM. Helped by Nate Boule.

My experience at Silko was amazing. Nate Boule and Juan were extremely helpful. They were patient and understanding to my needs. I was shopping around before I met Nate. The prices at Silko are very good but Nate B. sealed the deal. Five stars all the way!!!!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Unbeatable experience!

By Kate on 10/11/2016 at 8:19 PM. Helped by Melissa Barr, and Jess Conti.

I just purchased a crv !! From my salesperson , sales manager, finance person to registering my car I can't say enough. I have never had such a smooth experience. Thank u Ryan Cordero , Julio morales, Melissa Barr and jess conti! I would highly recommend this dealership for both friendliness and professionalism.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience

By Charlie on 9/10/2016 at 8:25 PM. Helped by Emilio Silva.

I would highly recommend Silko Honda. Purchased a new Civic last week. Emilio Silva is a great Sales Consultant, Rate him and Silko a ten.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Excellent dealership

By Mike123 on 9/1/2016 at 2:50 PM. Helped by Michael Healey. Sales. Five Stars.

I recently purchased a new Crv from your dealership. From Michael Healey my sales person and Rodney Resendes the sales manager my experience could not have been better. Quick, efficient, and very knowledgeable and a great purchase price. Julio Morales the sales floor manager also made sure my buying experience went well and assured me if there were any issues he would resolve them. I highly recommend this dealership.. Mike H

I would recommend this dealer.

Overall Rating

1.7  

1   Customer Service
3   Friendliness
1   Overall Experience

Do not honor appointment times

By 13AccordisAwesome on 8/16/2016 at 2:17 PM. Helped by Unknown.

I scheduled a maintneance appointment at the service center for 10am, a time that they stated was available the afternoon before my appointment. I arrived the next morning 5 minutes early and found that both service bays were full. When I checked in with the service staff member, he stated that they were busy with walk in customers, and would be delayed in getting to my vehicle. What is the point of scheduling an appointment if it is not honored? This was my first time visiting this location, and will be my last.

I would not recommend this dealer.

Overall Rating

3.0  

3   Customer Service
3   Friendliness
3   Overall Experience
3   Price
3   Quality of Work

not sure their promise

By Bob on 6/14/2016 at 7:31 PM. Helped by Emilio.

The experience is generally a good one. However, one thing makes me feel once paid and you are out of door, they don't care anymore, at least from my experience. I was promised the door sticker, but it never comes.

I would not recommend this dealer.

Overall Rating

4.0  

5   Customer Service
5   Friendliness
5   Overall Experience
1   Price

Salesperson was an excellent listener

By j&d on 4/1/2016 at 12:46 PM. Helped by Chris Gaudreau.

My husband and I visited the dealer last Saturday looking for a small crossover (CRV) either new or late model. The car was for me and my husband and I had different ideas of which features were most important. Chris Gaudreau listened well and tried to find a vehicle to match our needs. He spent a lot of time with us. In the end, we did not purchase a car at Silko. Unlike the rest of the world, I am not fully enamored with the CRV. I ended up with a late model Ford Escape under 25K from another family owned dealer in my own community. I do like to work with that type of dealer and would recommend Silko especially if you live in the immediate area - I do not. Thanks for your time Chris and your effort.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Purchased 2015 Honda Civic EX

By ggage on 3/10/2016 at 9:19 PM. Helped by Tim Colbert.

It was a pleasure and very smooth transaction to work with Tim Colbert for our purchase of the Honda Civic EX. The Service at this dealership is fantastic.

I would recommend this dealer.