Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.8  
Friendliness
4.9  
Overall Experience
4.8  
Price
4.7  
Quality of Work
4.8  
Service
4.8  

Dealer Reviews

Show:  

Overall Rating

4.2  

4   Customer Service
5   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

Polite

By HUMBLE.DIANE on 4/19/2019 at 10:04 PM. Helped by Cynthia.

These people are very kind and polite. They see to your needs. They remind you when other services are due and the cost of each.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent dealer

By JOHNSON.CHAD72 on 4/18/2019 at 11:46 PM.

The dealership provides excellent service. The dealership also makes you feel very important when they servicing your vehicle.The most important things is that they make you top priority when you spend your money.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Professional

By DEBIZRN13 on 4/18/2019 at 11:08 PM.

From moment entered until truck was done as promised I was kept up to date. Staff not only professionals but showed compassion towards the clients. I highly recommend this facility to anyone who wants to receive above average care.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent customer service

By TANDAPRUITT on 4/17/2019 at 7:54 PM.

Dale takes care of me every time I come in. Always attentive with my needs and concerns of my vehicle. All staff are very friendly.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great

By Jesslewis on 4/14/2019 at 2:12 AM.

Very helpful and friendly they listened to what I needed and worked with me on the payments I will definitely recommend y’all thank you guys so much

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Very helpful

By COWBOYS11064 on 4/14/2019 at 12:44 AM.

I have given the dealership a great rating because my experience with the service department was great. I called in a panic because my car would not start after work and I was so upset. I talked to Dale in the service department and he helped me and told me what to do to get my car to the dealership to be fixed. My car was fixed the next day....I’m so grateful to him!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Family

By HAVINFUNN2005 on 4/14/2019 at 12:23 AM.

When I got to get my Rogue worked on everyone is so friendly. It’s like going to your see family. Everyone knows you by name and are glad to see you. Your vehicle will be serviced professionally by your extended family! Thanks

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome service

By J_BLUEITT on 4/14/2019 at 12:13 AM.

Nissan of Silsbee provided awesome service during my last visit. It was so awesome that I almost purchased a new vehicle. The staff was very friendly and my service was quick and awesome.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome

By OVERNELL on 4/14/2019 at 12:08 AM.

When I called in to ask questions about my 2017 Rogue Dale and the other representatives I spoke with were all courteous and knowledgeable which all ended with my vehicle being repaired. Excellent service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Car buying

By BRYDENELLER on 4/14/2019 at 12:06 AM. Helped by Dean Bernal Jr..

Darrell Lowe did an outstanding job making sure I got the car of my dreams and walked out of that dealership very satisfied. It was a wonderful experience

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Oil change, tire rotation

By EFFIE.BUTTS on 4/14/2019 at 12:05 AM.

Great service, friendly Nissan representatives who kept me informed. I dropped in with no appointment & it took around 1-1/2 hrs but they kept checking on me so I know they did not forget me.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Some caring people.

By ELIZABETHMANNING on 4/11/2019 at 3:58 AM. Helped by All I can say everyone was nice..

I am so glad that I went to y'all to see about my care.Yall showed me that ya'll was concerned about getting my car fix..And had such nice personality ,and friendly. And would like to thank y'all for caring

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

In a pinch

By JACOBS.ELISSA on 4/7/2019 at 8:02 PM. Helped by DJ Bernal.

This is the second time we have shown up at Silsbee Nissan in desperate need for a vehicle because one of ours needed pricey/unrealistic repairs. The first time in 2011 we were fortunate to be worked into an Altima that didn't break our budget despite being nearly $8000 upside down on the broken car. In April 2019 when we found ourselves in a similar situation, we returned in hopes of a similar deal. For the second time we were treated kindly and professionally. We were assisted through the muddy water of being upside down and offered a great deal in a horrible situation. We are so grateful, again, for Silsbee Nissan's understanding and willingness to work with us!

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

Great People, Great Selection.

By Davis@1761 on 4/7/2019 at 6:45 PM. Helped by Big sexy (Jesse).

We were not pressured, I told salesperson what I was interested in and he found exactly what I was looking for. Everyone we talked to was super nice and explained things where I could understand. They never minded answering a question and did everything they could to get me the best deal. I was very happy and will go back to them for my next vehicle. I would recommend anyone to Silsbee Nissan.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great

By marie.lazard on 4/7/2019 at 5:33 PM.

My experience @ Sislbee Nissan was the quickest, fastest and well experience car dealership ever... I'm grateful for my salesperson and the team @Sislbee Nissan.

I would recommend this dealer.

Overall Rating

4.2  

4   Customer Service
5   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

Great Service Rep

By KATT0628 on 4/4/2019 at 11:55 PM.

Jackie is a great service rep. However the time that it takes for a simple oil change is crazy. I'm not sure if they are short staffed in the shop or if waiting customers are just not a concern.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

buying experience

By CHRISTINAHAYS1013 on 4/2/2019 at 11:09 PM. Helped by Slick Willie ??.

Thank you so much Silsbee Nissan for your outstanding customer service during our purchase. Even though we were not looking that day, you still brought the A game to the park. Thanks again and would recommend this business to others . Thank you

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing Customer Service!

By CRSTNA99 on 4/2/2019 at 9:16 PM.

Joe was friendly and honest and worked with me to make the deal I was comfortable with. Everyone was extremely patient and helpful. I had two young kids with me and they had a blast in the service area.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

Good sailsman. Everyone was helpful.

By MERLE.WHITTNEN on 4/2/2019 at 8:41 PM.

Good sales person. Friendly personnel. Ease of purchase. If I buy another vehicle it will be a Nissan. Thank you so much for all your help and assistance with my purchase.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fast, Clean and Efficient

By RONLADWIG on 4/2/2019 at 8:30 PM.

The team was only instructed to fix all recalls on my Altima. They completed the work I expected but also did a free engine diagnostic test with helpful results and gave me the car in a much cleaner condition that I had left it in. I will use their service again.

I would recommend this dealer.